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Idea

Calling All Design Enthusiasts! Help Us Shape the Future of Lucid's Websites 🚀 Share Your Thoughts

  • January 2, 2024
  • 1 reply
  • 37 views

Luigi
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Hi all! My name is Luigi, and I work on Lucid’s marketing team as a Web UX Designer. Most notably, I was the lead designer for the new Lucid Community. With a great new way to connect with all of you, I was hoping to gather some thoughts and feedback about Lucid’s web presence. From your experience with Lucidwhat have you liked and what could be done better on any of Lucid’s websites?

 

For reference:

Our marketing websites include lucidchart.com, lucidspark.com, and lucidscale.com.

Our support websites include community.lucid.co, help.lucid.co, and training.lucid.co.

Our corporate website is lucid.co.

 

Was there information you would have liked to know before becoming a customer? Is there a standout feature or use case that you think should get more marketing attention? Did you have a good or bad time using our support tools, like the Lucid Community and Help Center? Do Lucid’s websites look good in your opinion?

I would love to hear any and all thoughts so we can provide the best experience to all of you and any future Lucid users 😊

Comments

Ria S
Lucid Legend Level 8
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  • Lucid Legend Level 8
  • January 11, 2024

Hi @Luigi . My first experience with Lucidchart was a positive and refreshing one. I previously used MS Visio and it was a painstaking task that I did not enjoy. I think that the interface is quite intuitive and of course, the endless templates in the Library is a time saver and creative wonder. My team has become more efficient and organized since we migrated to LucidChart. 

The standout feature for me is the collaboration aspect, which makes remote working easier to manage, and streamline tasks. Everyone contributes their ideas, and the team feels invigorated and listened to.  

As for the website design, I think that it is easy to navigate and very appealing. The color scheme is inviting, and the animation on the home page adds vibrancy, as opposed to static text. The tab categories are well thought of and relevant to the tool and its offerings. It’s also refreshing to see that the Web Content Accessibility Guidelines (WCAG) were considered for the design phase of this project. 

The use of the chatbot is also an important feature for a quick resolve.