The touch screen functionality for the mobile-web version of LucidChart, as recommended by the Product Team in the following article, is unacceptable for professional use.
Consequently I have been forced to upgrade my Individual subscription to a Team subscription (wasting 2 of the 3 licenses) just to maintain this capability. While I love the product I am now looking for alternatives as your business decision has forced me, a paying customer, to bear the full brunt of your disagreement with Apple. Please find a better option like charging a few dollars more for the Individual subscriptions or something like what I proposed below.
---Detailed discussion follows---
From: Tasi Frampton <tframpton@lucidchart.com>
Sent: Monday, July 15, 2024 6:16 PM
To: Gilbert M Frontz IV <gilbert@frontz.us>
Subject: Re: Lucidchart setup error?
Gilbert, sincere apologies for the inconvenience and that I just caught this stuck in my drafts. I took your feedback to our pricing team when I saw this and would also encourage to post it in our Product Feedback Community. As of current, users generally are part of small teams which is reflected in our minimum license counts.
Sorry I don't have a better option for you,
Tasi Frampton
Account Manager
Certified Scrum Master
Mobile 385-233-1715 texting welcome
Book a 15-minute Meeting with me
On Wed, Jul 3, 2024 at 1:40 PM Gilbert M Frontz IV <gilbert@frontz.us> wrote:
Hi Tasi,
Sadly the upgrade was intentional because LucidChart is unwilling to develop individual licenses for the Apple iOS/iPadOS app.
I am a solo business user who is now heavily relying on his iPad again for mobile work and I am not alone in my frustration that the mobile browser version works poorly compared to the dedicated app when using the touchscreen.
Since your company no longer offers mobile app to paid individual users I like many others am forced to purchase a 3-seat “Team License” and waste 2 seats.
I love the products your company produces, however this shabby business decision is testing my loyalty for your platform. If a Visual Paradigm or Microsoft Visio were to release a full-featured OS/iPadOS app I would likely cancel my subscription and leave.
If your product teams are really not interested in writing the “in-app purchase” hooks or applying for a waiver from Apple the least that you could do is make the Team subscription more palatable by making it a 2-seat or reducing the costs per seat of the 3-seat licenses. The whole dialogue that “Apple made a change, so we’re making our customers bear the burden of the impacts” is simply not acceptable service for paying customers.
Cheers,
Gilbert
On Jun 27, 2024, at 18:31, Tasi Frampton <tframpton@lucidchart.com> wrote:
Hi Gilbert, enjoyed reading that you're assisting non-profits to create a google presence and here to help as your Lucid account manager!
What do you have open over the next few days for a quick chat? I just received a notification that you added licenses to your self-serve “Team” account, (or that you recently signed up for our self-serve “Team” model) was that intentional?
Usually there are concerns around the security and admin control of the Team subscription. Most companies require our business subscription to help avoid any risks to their intellectual property and documentation. Our business plan also gives you unlimited free view/comment licenses and user usage data which can help reduce costs long term.
Take care,
Tasi Frampton
Account Manager
385-233-1715 (texting welcome)
<Mail Attachment.png>
10355 South Jordan Gateway, Suite 150
South Jordan, UT 84095
