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Hello, everyone. Due to a need for university work, I purchased a trial subscription to lucid chart. I managed to cancel it at the end of October before the trial expired. I still opened and looked at lucid chart afterwards and I saw that my tariff had changed to free. At the time of cancellation on the website, I got a notification that there was a cancellation of the paid subscription. And now I got a notification on my card that $108 should be charged? Why did this happen? I unsubscribed from the paid plan before the end of the free plan, even if there was a mistake and I didn't make it in time (although it didn't happen, but still), I should have been charged for one month, not 12. Please explain what happened 

Hi @nosochek32 , since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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