I left my previous job but forgot to close my Lucid Software subscription and I just realized I’m still being charged to my personal card for that account. I don’t have access to that email account any more so I can’t even log in or reset my password. Help!
Switch from personal to company billing for my subscription
+5
Hi Clifford! Thanks for reaching out through the Lucid Community!
Please click here to submit a private support ticket directly to the Billing Support Team and we will be happy to help get this resolved for you. Please remember to include the email address the subscription is under and the billing information from the payment that was recently charged. This will help ensure that we can locate the account and we are canceling the correct one. Thanks!
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