Hello, I recently encountered an issue. I have trying lucid out, I was prompted to upgrade. Believing I would receive a 14-day free trial, I clicked through, then I was deducted with yearly subscription of $360, including tax. Unfortunately, this cost is prohibitively expensive for me, and the purchase was made accidentally and I do not need it. I kindly request your assistance in processing a refund, as I did not intend to make this purchase. I didn’t use in couple days and did not get update before the payment is made or reminder that my free trail is finishing.
Thank you for understanding and for your support.
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Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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