Charged for 2 annual memberships

  • 6 May 2024
  • 1 reply


I was just charged for TWO Lucid memberships after the trial, without any prior notice or having gotten my approval. I have not used any of the featured since I trialed it nor do I intend to.


I see this is not the first time it's happened. Have you guys received the money back in these situations? Im afraid I won't get a refund since their customer support is through a ticket submission, which I have done so already but what is the time taken to solve these kinds of situations….

Their phone line is also an obviously fake voicemail.



Best answer by Kelsey Gaag 6 May 2024, 17:44

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Userlevel 5
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Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.