Hi @nicole.mascolo thank you for posting in the community! I'm sorry for the trouble you are having with your documents and am happy to help. Since this is related to your documents and require us to take a closer look I have moved this community post to a private support ticket. Please keep an eye out for an email from Lucid Support!

For anyone else with a similar issue please submit a support ticket via this form and provide a brief description of the issue you are seeing. This will help our team investigate. Thank you!