Hi, 

Thanks for reaching out about this. Can you give me a viable email address that I can reach you at? I’m going to connect you to our Support Team via email to get this figured out.

Thanks!

Hi ​@Raistlinxw, thank you for posting your question in the Lucid Community! Just jumping in here to let you know that as ​@lbuchanan mentioned, we’re directing this to a private support ticket to get you taken care of! 

The support team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. 

Hello,

I am an instructor. My students are having the same issue. Could you also help me with this? Thanks. 

I’m still working through the issue with support.    I will let them know that another person has reported this as a problem and to check here.

Hi ​@Tugce, I’m sorry to hear that you’re also experiencing this issue. I am directing your comment to a private ticket as well so that we can get you taken care of quickly. The support team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. 

Thank you ​@Raistlinxw for your response here as well. I hope that the support team can help to resolve your issue via email. 

Hello All,

I wanted to follow up here for future cases and user concern. Lucid’s product team is aware of this issue and is working to get it resolved. They have to rigorously prioritize what to work on based on the extent and criticality of the issue. Because of this, we do not have a timeline to provide regarding the fix.

I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Thank you for your time and patience.

Hi ​@Raistlinxw and ​@Tugce, Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.