Every time I try to import SVG files, they display incorrectly. Parts of the design are left out or are missing. I’m not sure what the issue is but I’ve tried loading files from different sources and from different machines. I noticed a previous response to a poster said to try in incognito mode in chrome which got the same result.
Hi
Would you mind confirming that you are importing the SVG file to the shape libraries as shown below?
Would you mind confirming the file size? Our SVG import can only upload a file size of 150 KB or smaller. If you are attempting to upload a larger SVG, I would recommend downloading a smaller copy of that image and it should upload successfully.
Additionally, can you please provide a screenshot of the associated Javascript Console output after reproducing this issue? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Thank you for your help and patience! These steps will help us take a closer look.
Hi thanks for getting back to me. Here are my responses to your question.
-Yes I am importing using the import shapes option.
-The shapes are basic icons, none exceed 5 KB, let alone 150 KB.
-When do you want me to open the Javascript Console exactly? It is not like there is an error message or anything, the icons just don’t look correct after import. Are you wanting that immediately after import of the icons that no longer look correct?
Thank you!
Nick
Hi
Apologies for any confusion - can you please provide a screenshot of the associated Javascript Console output after import? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Additionally, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. You can share this PIN directly within this thread as they are only accessible by members of the Lucid support team.
Thanks again for your help and patience as I look into this!
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