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Question

No more full acces

  • November 10, 2025
  • 3 replies
  • 26 views

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Zuzia S
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  • Lucid support team
  • 394 replies
  • November 10, 2025

Hi ​@Donny Ekkel, thanks for your post! Could you please elaborate on the issue you are experiencing? We’re happy to help. 

Cheers!


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  • Author
  • 1 reply
  • November 10, 2025
I'm now in my second year of college, and in my first year I gained full access to Lucidchart. I was able to create my projects via this fantastic site. Now that access has suddenly ended after a year while I am still logged in to my school account. Do you have an explanation for this? Or perhaps a solution so that I can use full access again and continue working on my projects?

Zuzia S
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  • Lucid support team
  • 394 replies
  • November 11, 2025

Thank you for clarifying and providing full context here ​@Donny Ekkel

It looks like there is also a Support ticket open where a member of our team is helping you with this case. I recommend referring to that ticket from here in order to streamline communication. 

Please let us know if you have any additional questions or concerns!