Question

LucidChart consistently showing I'm offline - unable to work

  • 12 October 2023
  • 31 replies
  • 388 views


Show first post

Comments

Userlevel 6
Badge +17

Hi @Joshua.Kronick, thanks for the response and very comprehensive detail. Absolutely, this is certainly not intended and the frustration is understandable - I am so sorry! I’ll continue to update this larger thread for the benefit of all involved here, and we’ll also follow up with your colleague via support ticket. Thanks again for your help and patience. 

Userlevel 6
Badge +17

Hi @Joshua.Kronick, after conferring with our development team, we are hoping you (and your colleague(s)) who can reproduce this, might be willing and able to join a call with our engineers. We have a few ideas, but would greatly appreciate your help in taking a closer look. If this is a possibility, I will go ahead and move this conversation to a private email so that we can arrange a time. Thank you in advance!

Badge

Hi @Joshua.Kronick, after conferring with our development team, we are hoping you (and your colleague(s)) who can reproduce this, might be willing and able to join a call with our engineers. We have a few ideas, but would greatly appreciate your help in taking a closer look. If this is a possibility, I will go ahead and move this conversation to a private email so that we can arrange a time. Thank you in advance!

HI Micah--

 

I'd be happy to jump on a call. Please let me know days and times you're available Friday or next week.

 

Please advise - you can email me directly at this email.

 

Thanks,

Josh Kronick 

Userlevel 6
Badge +17

@Joshua.Kronick Thank you! I see you also sent me a PM - I’ll follow up there to schedule!

Badge

@Joshua.Kronick Thank you! I see you also sent me a PM - I’ll follow up there to schedule!

HI Micah --

 

Please be advised -- we resolved the issue. It turned out to be the following:

 

One of our engineers identified and resolved the issue. Seemed like a CORS plugin was interfering with Lucid HTTP calls which ended up in failures thus not being able to resolve my identity and authorizations.

 

We are all good now.

 

Thanks!

Userlevel 6
Badge +17

Hi Joshua, thank you for this update! I am sorry for the back-and-forth, and I’m very glad to hear that things are working as expected. I’m going to mark your post as the best answer here for the benefit of anyone else who’s experiencing this, and I’ll also pass along to our teams internally. 

 

Please reach out if there’s more we can do to support your work!

Reply