Hi ​@tllappin1983 

If you're experiencing issues with the Google Docs add-on, there are several potential causes to consider.

• These include expired or missing authorization, interference from browser extensions, access issues with your Lucidchart account / outages within the Lucid-Google integration.

To delegate, you can try reinstalling the add-on, reauthenticating Google access, switching to a different browser, or using Lucidchart directly outside of Google Docs as a temporary workaround.

To learn more - Error with Google Docs Add-on for Lucidchart: "We were unable to insert your document. Please try again." | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

I’m have just started to encounter the same issue. It was working last week. I have tried uninstalling and reinstalling the add-on, reloading the page, but the issue persists. I’m unable to insert a Lucidchart image into a Google Doc, so the workaround of just working in Lucidchart is not feasible.

Hi ​@tllappin1983 ​@bernard, thank you for posting in the community. It looks like you have identified a bug, and I have reported this to our development team. If you need to add any diagrams to your Google Docs urgently, I recommend exporting your Lucidchart documents as an image and inserting it as a workaround in the meantime. 

I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Thanks ​@Leianne C. Multiple people in our team are encountering the same issue, so I can also confirm it’s not just me!

Hi ​@bernard ​@tllappin1983, good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

Hi ​@Leianne C. I can confirm it’s working again now. Thanks!

Thanks for the update, ​@bernard! Glad to hear it’s working for you now. Please let us know if you have any additional questions!