I activated the LucidChart Individual upgrade in an impression that it will be deducted monthly, however, a whole 1-year amount of $108 got deducted from my card.
I canceled my subscription immediately as I am not looking for a 1- year usage, but only for 1-2 months.
Please suggest if I can get my refund back.
+19Hi
Thank you for reaching out. I’m really sorry for the confusion and the unexpected charge – I understand how frustrating that can be. Please contact the Billing/Support team so they can review your account and assist you further here: Submit a request – Lucid.
You can also find additional information here: Invoice charge or refund questions? Find all billing resources here | Community
I hope this helps
+8Hi
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
Cheers!
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