Hi ​@subing, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

Hi Alena,

Thank you for your prompt response and for processing the partial refund.

I’m writing to kindly follow up regarding the refunded amount. I noticed that the subscription was renewed automatically, and I had not used any of the subscription features or services after the renewal. Since the renewal was unintentional and no premium features were accessed, I was wondering if it would be possible to receive a full refund instead of a prorated amount.

I would greatly appreciate it if you could look into this request. Please let me know if any additional information is needed from my side.

Thank you again for your support!

Best regards,

Hi ​@subing, thank you for your response!

Sorry for any confusion here. Since this deals with your private account information, I have directed this to our billing team again for their response via a private support ticket. I’ve sent them your message here so you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.