• 7 June 2024
  • 1 reply


Hello, on May 31 I started the seven-day trial period with Lucidchart in order to take advantage of the full functionality of your platform by entering my card information and choosing a plan (Lucidchart Individual).

However, I forgot to cancel the plan within 7 days and today the charge of €117.12 was activated. I kindly ask you the possibility to cancel the annual plan (I think you can still do it from the personal area) and reverse the billed amount.


Best answer by gwingate 7 June 2024, 19:44

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Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.