Our account has been wrongfully suspended twice due to complications with financial payments on Lucid's end, as all the payments were made in a timely manner by us as instructed.
This time our account has been wrongfully suspended once again citing that “Your account is past due. Document creation and editing is disabled. Please contact AR@lucidchart.com to pay your bill.”, but it is evident that it is not the case.
We would like to make it clear that we have deposited funds for all the provided invoices for the entire year in advance as you have instructed, and we can provide all the necessary documentation to support that.
We would like Lucid to assign a customer service representative who can participate with us in a scheduled phone call and in further correspondence, as we have been emailing Lucid but have not received any response for 7 days, nor has anyone responded to our phone calls and voicemails.
Our business services do depend on the adequate and timely-mannered provision of your services and the technical support associated with such services, especially with billing and our account management as noted above.
Let us know if you have any questions.
We will be blissfully happy if you can reach back to us as soon as possible.
Nicos Hadjinicolaou,
