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Trying to work through a billing issue.

 

I submitted a ticket and did not get an email confirmation. I don’t see a way to track a ticket on the website either.

Is this expected?

Hey ​@Mauronic, I’m sorry to hear you are having a hard time ensuring your ticket has been submitted. Since this deals with your subscription, I am sending this directly to our billing team to get you taken care of, so I can assure you that a ticket has now been created. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.