Question

Can i refund on my annual plan or make it a monthly plan?

  • 5 June 2024
  • 1 reply
  • 28 views

Badge

Hi,

The payment was made for the annual plan because I thought I could cancel it anytime and get a refund for the remaining period. However, I realized it doesn’t allow early termination. The cost is too high for me at the moment, and I only need to use the service for this month. I am wondering if i can get refund or downgrade it a monthly play?

 

Best


This topic has been closed for comments

Comments

Userlevel 4
Badge +6

Hi @zzzssss, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.