signed up for a free trial of the Lucidchart Individual Plan and my credit card was subsequently charged £115 without any email notification. Since then, I have not used the service at all and only realized the charge today. Given that I have not utilized the service after the trial, Can I request a full refund? I believe this is a fair request, considering the circumstances.
anual subscription
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Hi
For billing questions or concerns by using this link or by emailing support@lucid.co - you will be get assisted as needed.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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