SCIM common error codes with troubleshooting steps
This post walks through most common error codes you may encounter while using SCIM. Refer to the appropriate method section below to locate the error code and receive troubleshooting instructions to help get the issue resolved. Refer to the SCIM Developer Doc for more information on how to leverage SCIM for your account management.
Get: Get User
| 401 Unauthorized | If the bearer token is invalid, regenerate the token. |
| 404 Not Found | If the user was not found, it's likely that they haven't been created yet, are associated with a different account, or they're registered under a free user profile not linked to your account. Create or invite the user to your account. |
Get: Get All Users
| 401 Unauthorized | If the bearer token is invalid, regenerate the token. |
Post: Create User
| 401 Unauthorized | If the bearer token is invalid, regenerate the token. |
| 409 Conflict | If username or email already exists on your account or Lucid’s user database outside of your account. To resolve, check if the user is in your user list. If they are not, invite the user onto your account to resolve the error. If they do exist on your account, you will need to delete the old user, and transfer documents to the appropriate user. |
Put: Modify User
| 400 Bad Request | If request body syntax is incorrect, ensure you are correctly formatting the syntax according to the requirements outlined in the SCIM API documentation. |
| 401 Unauthorized | If the bearer token is invalid, regenerate the token. |
| 403 Forbidden | if the user does not exist, create the user on your account. |
| 409 Conflict | If username or email already exists on your account or Lucid’s user database outside of your account. To resolve, check if the user is in your user list. If they are not, invite the user onto your account to resolve the error. If they do exist on your account, you will need to delete the old user, and transfer documents to the appropriate user. |
Patch: Modify User
| 400 Bad Request | If request body syntax is incorrect, ensure you are correctly formatting the syntax according to the requirements outlined in the SCIM API documentation. |
| 401 Unauthorized | If the bearer token is invalid, regenerate the token. |
| 404 Not Found | If the user was not found, it's likely that they haven't been created yet, are associated with a different account, or they're registered under a free user profile not linked to your account. Create or invite the user to your account. |
| 409 Conflict | If username or email already exists on your account or Lucid’s user database outside of your account. To resolve, check if the user is in your user list. If they are not, invite the user onto your account to resolve the error. If they do exist on your account, you will need to delete the old user, and transfer documents to the appropriate user. |
Additional error codes
Check out the community post below for troubleshooting steps for the following errors:
