Question

I've been prohibited to access my accounts and its content due to laws that prevent lucid form providing its services


Badge

 I can’t access my account when I try to log in using my Google account
This image shows up
I just want to access my data so that I could download them!
I have a link from my browser history but It doesn’t work (It requires access from the exact same account that I couldn’t log in to)

 


Comments

Userlevel 2
Badge +2

Hello @SpokenEnglish ,

Thanks for reaching out in the community!

We are happy to take a closer look at this issue. Our Lucid Community team will create a support ticket on your behalf and follow up with you soon with more details. Thank you for your time and patience. 🙂

Badge

a subset of my users also have just hit this

 

We are a pan-african organisation with users across the continent

Userlevel 2
Badge +2

Thank you for reaching out in the community, @anthonysomerset ! We will continue to investigate this issue via your support ticket. Thank you!

Reply