https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/product-questions-3/copy-and-paste-a-bpmn-diagram-13246 When I copy elements from one BPMN diagram and paste them into another, some information flow links are dropped. The elements themselves paste correctly, but certain connections between them do not survive the operation.**Steps to reproduce:**1. Open source diagram containing elements connected by information flows2. Select and copy the relevant elements (Ctrl+A or lasso selection)3. Open or switch to the target diagram4. Paste (Ctrl+V)5. Observe: some information flow links are missing**What I've ruled out:**- No layers are in use in either diagram — this does not appear to be a layer visibility issue- The missing links are present and valid in the source diagram before copying**Expected behaviour:** All information flows between copied elements should be preserved in the target diagram.**Actual behaviour:** A subset of information flows are silently dropped on paste.**Questions:**- Is this a known limitation when pasting across diagrams (vs. within the same diagram)?- Is there a workaround — e.g. exporting/importing XML directly, or a specific selection method that preserves all links?- Are there any conditions under which information flows are intentionally excluded from a copy operation?Any guidance appreciated. Product questions Tue, 21 Apr 2026 02:02:11 +0200 https://community.lucid.co/product-questions-3/lucid-card-details-missing-in-current-version-display-13241 My colleague opened a Lucid Spark board and found the status missing from our Lucid Cards. Opening the edit view for the card, no field data appears.No field data included, even Title, which appearsPoking around the revision history, selecting an earlier version enables the display. Incrementing back to the current version corrects the view, but after closing and reopening the document the data is still missing.I tried correcting the display and making an edit (added a card), same result when reopening. I corrected the view, then copied the document. The new document includes the desired data, but then I’ve lost the revision history. This content is on a second page added by switching to Chart editing.On the Lucid Chart side, I found history reflecting data changes on 80 objects (the whole board).Where’d the data go?  Product questions Tue, 21 Apr 2026 00:54:32 +0200 https://community.lucid.co/ideas/unable-to-change-icon-color-13119 I would like to change the color of an icon, in the same way that you can change the color of a shape or a note.Currently all icons are black and this cannot be changed.Related question here:  Tue, 21 Apr 2026 00:01:01 +0200 https://community.lucid.co/product-questions-3/find-exactly-what-you-need-with-ai-powered-feature-search-13254 We’re excited to introduce a more intuitive way to navigate your Lucid workspace! Easily navigate the canvas by utilizing Lucid AI to instantly locate any tool or feature directly on the canvas.Simply type what you’re looking for into the AI interface, and Lucid AI will instantly identify the tool you need and bring you to its location in the canvas. By bringing features directly to the AI interface, we’re removing the learning curve for advanced tools and helping users to quickly move from brainstorming to execution.Whether you’re a power user or just getting started, this update is designed to help you stay in your flow without the interface ever getting in your way. Try it out in your next document!For more information on Lucid AI tools, check out this Help Center article.   Product questions Mon, 20 Apr 2026 23:49:50 +0200 https://community.lucid.co/product-questions-3/when-moving-grouped-items-sometimes-the-arrangement-changes-positions-13233 I have a background and some items in front of it. I group them and when I drag them to another place, sometimes the item in the back moves to the front.  Video of background items moving forward Product questions Mon, 20 Apr 2026 23:38:40 +0200 https://community.lucid.co/developer-community-6/embedded-documents-do-not-render-and-appear-all-black-13238 Here is how I am embedding the document:Use of the document picker to obtain the document and the document ID POST request to /documents/${documentId}/embeds to obtain embed id POST request to /embeds/token with the embedId and origin in the bodyI then use the token returned in the iframe: https://lucid.app/embeds?token=:tokenI have been able to confirm that the origin we are passing is formatted like “sub-domain.domain.com”, which matches the site I am testing on. The document will “flash” for a moment, before the render goes full black as seen in the screenshot below.  Developer Community Mon, 20 Apr 2026 23:35:58 +0200 https://community.lucid.co/product-questions-3/with-a-task-can-i-click-into-it-to-add-the-task-steps-13213 For example one task is to make a tea, can i then click into the task and write the steps of how they make the tea in there?I have a large number of tasks which have steps to them, and i want to click the task and open it up to see how its done, is this possible? I don’t want to create another flow to explain how the task is done if i can avoid it Product questions Mon, 20 Apr 2026 23:29:34 +0200 https://community.lucid.co/ideas/enable-user-and-data-driven-page-variables-to-be-used-with-conditional-formatting-13253 Use case: I have a smart container populated from a spreadsheet. The data represents a 2-level capability model for the whole company. The spreadsheet contains also multiple columns with the number of applications associated to each level 2 capability, one column for each line of business (LOB). E.g., You can have a level 1 capability called “Human Resources Management” with a few level 2 children capabilities. One of those level 2 can be “Recruitment” which has a total of 17 applications associated to it, say 5 of those 17 belong to Investment Bank, 4 to Retail Bank, 5 to Asset & Wealth Management and 3 to Corporate.I can use conditional formatting to color the boxes representing level 2 capabilities using the total number of applications mapped to them (17 in the example above).What I would like to do, is to have a way to select a specific LOB, e.g. using a dropdown selector or shapes used as buttons, and refresh the color the boxes using the numbers for that LOB. So that as I change the selected LOB the diagram gets colored in a different way.Since I have the data about the number of apps (both total and for each LOB), I could create a number of conditional formatting rules such as: “IF LOB = “Investment Bank” and APP # is between 51 AND 100 THEN set custom formatting: fill color to YYY”Request:If I could declare a page variable and use a dropdown / buttons / shapes / ? to set the variable’s value and then use that variable in conditional formatting rules, then I could create a powerful dynamic diagram that would support my and many other (I believe) use cases Mon, 20 Apr 2026 22:23:42 +0200 https://community.lucid.co/product-questions-3/hidden-notes-on-lucid-cards-13242 When using cards, I often add notes to the cards to store information. The card icon has disappeared on all my cards. When I click on the three dots for a card, it says ‘delete note’ so this leads me to believe the note is still there, I just can’t click on it because the icon is hidden. Under Board Settings > Show / Hide > Show Notes is checked. If I uncheck this, nothing happens and if I refresh the page it reverts to being checked without my doing so. I can add a new card and add a new note to it and the icon will show up only for a few minutes. Then it disappears like the rest of them.  Product questions Mon, 20 Apr 2026 20:40:35 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/collaborative-planning-in-the-culinary-arts-13252 Idea Spark | Collaborative Themed Menu Planning  Template: Collaborative Themed Menu Brainstorm Detailed WalkthroughIn this activity culinary students are given a chance to collaborate with their peers to create a themed menu.  This allows students to refine their conceptual designs while practicing the teamwork required for success in a real restaurant.  In this example students are able to brainstorm, discuss, and come to an unbiased consensus on which ideas they want to move forward with when collaborating together to create their themed menu. Students start by building a customer profile.  Who are they designing this menu for?  Now that they know who their customers are, they start to  brainstorm, discuss and select their dishes  Lastly, students make final decisions about their menu: using emoji reactions, voting sessions or visual activities    Lucid for Education Higher Ed Mon, 20 Apr 2026 20:24:51 +0200 https://community.lucid.co/admin-questions-2/stored-charts-13248 I logged into my account and can’t see previously created charts. Where are they? Admin questions Mon, 20 Apr 2026 20:20:17 +0200 https://community.lucid.co/product-questions-3/ai-error-something-went-wrong-on-our-end-12935 Hello team,when submitting an AI prompt on Lucidchart I only get the error “Something went wrong on our end”. I tested it on different browsers, and in incognito but the error is the same.By looking at the network requests I can see the call returns a 500 error. See screenshot below.How to proceed?Thanks  Product questions Mon, 20 Apr 2026 20:14:16 +0200 https://community.lucid.co/product-questions-3/bug-command-zooming-in-with-trackpad-does-not-work-13237 I used to be able to hold the command key on my mac and zoom in and out with my mouse scroll wheel or track pad. This still works in chrome, but if I leave the tab idle and return to it, the functionality is broken. Refreshing the page, it works again. I can use navigation mode in the meantime but wanted to flag since this behavior (command + scroll) is standard for zooming in other apps. Product questions Mon, 20 Apr 2026 20:12:05 +0200 https://community.lucid.co/product-questions-3/lucid-ai-error-outage-april-14-2026-13204 Lucid is currently experiencing an issue with Lucid AI. When accessing Lucid AI, you may encounter an error message that says “Something went wrong on our end”.Our Development Team is looking into this issue, and we expect the issue to be resolved shortly.We’ll provide an update via this thread as soon as the issue is resolved.Feel free to let us know if you have any further questions in this thread. Thanks for your help and patience! April 20th, 2026 update:Good news from our development team: the technical issues affecting Lucid AI have been fully resolved, and all services are now back online and operating normally. We appreciate your patience as we worked with our provider to address this problem.  Product questions Mon, 20 Apr 2026 20:06:48 +0200 https://community.lucid.co/admin-questions-2/lucidchart-diagrams-in-confluence-13251 My current subscription will expire in a few days. What will happen to all the Lucidcharts diagrams I have embedded in Confluence after my subscription ends? Will they disappear or show up as broken links? Admin questions Mon, 20 Apr 2026 18:40:18 +0200 https://community.lucid.co/lucid-for-education-k-12-16/formatting-pages-13250 I need help removing additional space creating six sheets around my one sheet org chart?  Lucid for Education K-12 Mon, 20 Apr 2026 18:35:19 +0200 https://community.lucid.co/lucid-for-education-k-12-16/formatting-a-document-13249 My Org Chart is showing as one sheet out of six sheets and I need help removing the extra sheets surrounding it?  Lucid for Education K-12 Mon, 20 Apr 2026 18:33:02 +0200 https://community.lucid.co/product-questions-3/nested-frames-broken-when-pasting-13217 There seems to be a bug when copying and pasting nested objects (or at least nested frames & containers).On board 1, all frames are contained, so if I drag the outer frame everything inside moves with it.When copying and pasting onto another board, the nesting is lost for many of the frames. They appear behind the container and are no longer inside it.Screenshot: (In the bottom one, all the light gray objects are hidden behind the frames that they were supposed to be inside of.) Product questions Mon, 20 Apr 2026 18:11:34 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-automated-error-checking-with-smart-templates-13158 Ever wish your diagrams could tell you when something is out of place? This tutorial dives into the "smart" side of Lucidchart, showing you how to use formulas and conditional formatting to enforce diagramming standards automatically.What you’ll learn:Data-rich containers: How to assign custom properties (like "ID" and "Type") to containers—such as VPCs—and the individual components within them. Smart formulas: Using the does not contain and contained by formulas to create logic that knows where a shape belongs. Automated coaching: How to trigger alert icons and custom hover text that guides users to move shapes to the correct location in real-time. Control at scale: Leveraging custom shape libraries to maintain consistency across your entire team. A note on the UIRecorded around 2024, this video features a previous version of the Lucid interface. While the buttons may have a fresh look today, the formula logic and conditional formatting power shown here are still fully supported. Are you using formulas to keep your diagrams organized? Let’s talk about your favorite use cases below!   Inspiration Mon, 20 Apr 2026 17:15:30 +0200 https://community.lucid.co/admin-questions-2/can-t-create-user-13247  Hello,  As can be seen in the screenshot below, I encounter issues while trying to manually create an account manually in Lucid. No matter what organization I use or what way I try to connect, it simply doesn't connect. The user doesn't have any active personal account associated with the respective e-mail address (I've manually deleted it). The user is part of our organization, however, it doesn't seem like it identifies this. I've tried to make the request from his side, however, I found nowhere a way to link it to the organization. There is an Enteprise application in two tenants (works multi-tenant) for Lucid, however, based on what I've heard online that wasn't set up by us and nobody worked with it.  I've tried to manually create an account for the user but that failed as well. So, what would be the solution for having this solved? Is there something that you can do from your side? I've tested it with another e-mail address and it worked without any issues.  Admin questions Mon, 20 Apr 2026 16:09:13 +0200 https://community.lucid.co/product-questions-3/unable-to-import-pdf-thumbnail-13007 I am currently unable to download PDF files to my Lucid boards. This has been happening for a week or so now. The files just ‘hang’ when importing the thumb nails:  Product questions Mon, 20 Apr 2026 13:09:01 +0200 https://community.lucid.co/product-questions-3/import-figjam-boards-into-lucidspark-using-copy-and-paste-8427 You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes Shapes Mind maps (imported as shapes) Sections (imported as frames) Tables Text Lines Stamps (not including profile picture stamps)With copy and paste import, you cannot migrate:Drawings (created using the marker, highlighter, or washi tape tools) Images Stickers Widgets Figma content  Import unsupported content as an imageFor any of the unsupported content listed above that isn’t available for functional migration, you do still have the option to import an image into Lucidspark. This will retain the visual fidelity of the content, but will not migrate as editable content in Lucidspark. This method is best for copying content for documentation purposes or migrating images.To import your FigJam or Figma content as an image, follow these steps:In a FigJam or Figma board, highlight and copy any content you want to move to Lucidspark by using the keyboard shortcuts Ctrl+Shift+C (on PC) and Cmd+Shift+C (on Mac). In a Lucidspark board, right-click and select Paste. Keyboard shortcuts to paste: Ctrl+V (on PC) and Cmd+V (on Mac). All copied content will appear as a single image on your Lucidspark board. If you wish to migrate two images on a board, you may consider copying each image separately and pasting them separately to keep them separate on your board. FAQCan I edit my documents once they are migrated?Yes! Your content will paste as fully functioning Lucidspark content so you can edit all of the content on the board. This is not applicable if you insert your content as an image.Note that your content may not come over looking exactly like it did in FigJam. Your content will come over as Lucidspark content, so there may be a few expected differences. Adjusting visual fidelity on your boards is easy and quick.How much manual adjustment will I need to do after a migration?Expect to adjust about 20-30% of your FigJam content from the migration.I don’t know how to adjust fidelity items on my import. How do I learn?Lucidspark is easy to learn, and may even feel similar to FigJam. To learn how to use Lucidspark, check out our Whiteboarding Foundations course or refer to our Welcome to Lucidspark article.I tried importing my Figma content, but it didn’t look right. What should I do?Figma content is not supported with the copy and paste import. You may only import FigJam content. To migrate any unsupported content, copy it as an image and paste it as an image onto your Lucidspark board. Product questions Mon, 20 Apr 2026 11:30:41 +0200 https://community.lucid.co/product-questions-3/automatic-sync-issue-between-excel-and-lucidchart-13082 Hi community,maybe someone here can help me.I currently have an Excel file connected to a Lucidchart diagram. Both the Excel file and the Lucidchart document are used collaboratively by multiple teams.The problem is:The data only synchronizes when I personally open both the Excel file and the Lucidchart board. If I don’t do this, changes made by other team members are not reflected. This means I have to open the Excel and the Lucidchart document every day just to trigger the sync.Is there any way to have the data synchronize automatically in the background, or without having to manually open both files?Thanks a lot in advance!Best regardsMelanie Product questions Mon, 20 Apr 2026 09:17:31 +0200 https://community.lucid.co/admin-questions-2/i-think-this-ai-issue-with-lucid-please-can-you-help-me-13244 HI,when use AI to Generate flowchart i always got this message“I couldn’t generate the System Administrator diagram because of a temporary issue on my side. Please try again, and I can regenerate it from the same process details.”  Admin questions Mon, 20 Apr 2026 09:08:08 +0200 https://community.lucid.co/billing-21/payment-taken-after-free-trial-ended-13245 Hello, I have been trying to reach out through every support channel I could find because I made a really big mistake, and your assistance would truly go a long way.A few hours ago, a payment was taken from my account for a yearly subscription. I had been using the free trial and unfortunately forgot to cancel it before it renewed.I am a student in Lesotho, and this unexpected charge is a significant expense for me. I have already canceled the subscription to prevent any future renewals, and I would be deeply grateful if your team could please review my case and consider a refund. Billing Mon, 20 Apr 2026 09:03:41 +0200 https://community.lucid.co/admin-questions-2/limited-shapes-but-i-have-an-unlimited-plan-13240 Hello, the system is limiting my shapes but I have unlimited shapes on my plan. What is going on? Thanks,Gina Admin questions Sat, 18 Apr 2026 23:47:25 +0200 https://community.lucid.co/product-questions-3/i-need-er-diagram-to-have-more-column-than-3-13223 Currently I’m convincing our product team to use lucid chart so that we can discuss our project development on LucidChart. First they felt the tool was comfortable when using the table feature so that they can fill in the tables and link lines by row with ER diagram table shape(sad thing is regular table shape does not support table row linking to another table row with latching). Unfortunately, what our product team member realized is that whenever they want to add more columns than three for the table, the shape does not support that functionality which makes everything useless. I told them to try out regular table shape but they say when they manually link the row with the line and add extra row at the bottom, the linked line position above the target row moves relatively to the height of the table which they have to manually adjust all connected line position. Please make development team to make a feature to fix the latched line position to absolute position. Product questions Sat, 18 Apr 2026 23:30:04 +0200 https://community.lucid.co/ideas/dot-to-show-intersecting-lines-13226 Hello, it would be great to add the ability to mark intersecting lines with a dot. Currently adding a circle to the endpoint of a line does not result in the circle being centered over the intersection point. This is a common convention to highlight intersecting lines when making electrical system diagrams, which is my primary use for Lucidchart at my work. Fri, 17 Apr 2026 23:13:12 +0200 https://community.lucid.co/ideas/return-user-s-last-active-date-via-get-user-api-13230 When returning the payload for Get User please include the “Last Active Date” for that users profile.  you can get this “last Active Date” by going to usage and clicking the export in the top right. https://developer.lucid.co/reference/getuser Fri, 17 Apr 2026 23:08:06 +0200 https://community.lucid.co/ideas/disable-contextual-panel-from-displaying-in-lucid-32 When I select a shape the Contextual Panel for that shape automatically opens up even when I've previously clicked the Contextual Panel icon to disable it (in the hopes it would stop opening each time).  This is highly inconvenient as it takes up screen space and often covers up the very shape I just clicked on with the intention of entering text.  Each time I have to click to disable the panel and then when I click the next shape it opens again. It seems to happen on all container elements. The example is from a Mind Map but I've also seen it on Org Charts Swim Lames etc.   Fri, 17 Apr 2026 22:53:38 +0200 https://community.lucid.co/ideas/text-in-measure-confidence-activity-does-not-scale-with-widget-13153 The Measure Confidence widget was very tiny and hard to find in our large Lucidspark board.One of my team members enlarged the widget, but the text in the widget did not scale with it:  Fri, 17 Apr 2026 19:19:03 +0200 https://community.lucid.co/product-questions-3/agility-accelerator-legacy-experience-documentation-13236 As of March 2026, the Agility Accelerator is no longer available for purchase. If you previously purchased the Agility Accelerator, this post includes any relevant documentation.Agility Accelerator overviewLucid’s Agility Accelerator helps your organization scale Agile practices to improve team alignment, performance, and visibility for leadership. With the Agility Accelerator, you can create customizable blueprints that capture valuable insights and provide teams with a starting point, streamline the creation of team hubs, and explore data-driven scenario planning. These capabilities allow organizations to share proven ways of working, surface key qualitative data, and support more effective planning—helping your teams deliver value more efficiently.Access the acceleratorTo access the Agility Accelerator, it must first be enabled on your Enterprise account. If you haven’t yet purchased the accelerator, contact sales.To access the Agility Accelerator after it is available on your account:Log into Lucid. Open the workspace dropdown from the left-hand side of the Lucid Home Page. Select Agility.Assign and edit Agility Accelerator managersAgility Accelerator managers are an assigned role with the ability to:Create and assign teams within the Agility Accelerator using the team organizer. Create and share blueprints of tailored templates. View aggregated insights collected from blueprints.Current Lucid admin can assign or manage Agility Accelerator managers from the modal that is available from the Lucid admin panel and the Agility Accelerator homepage. Check out our Get started with Lucid Accelerators article for instructions.Feature breakdownTeam organizerWith the team organizer, your organization has the ability to create team hubs at scale to ensure all teams have a home base in Lucid. You can also leverage team tags for streamlined resource management and sharing. For more information, check out our Use team organizer to streamline team setup and management article.Blueprints and insightsBlueprints are collections of templates that provide teams with a consistent, scalable starting point for Agile workflows. They help standardize proven ways of working across the organization while enabling teams to gather actionable insights that are aggregated into dashboards for greater visibility and informed leadership decision-making. For more information, check out our Use blueprints to jumpstart your team’s work article.Enhanced planningEnhanced planning empowers teams to visualize and manage workloads with clarity and ease, as well as leverage draft mode and multiple scenarios to make sure plans are finalized before pushing to external systems using integrations like Jira or Azure DevOps. By leveraging Dynamic Tables and Timelines in combination with Lucid Cards, teams can estimate effort, define capacity limits, and reassign work across their boards. For more information, check out our Manage team workload with enhanced planning article._______________________________________________________________________________________________Set up and view insightsSet up insights in a templateYou can set up certain components of a blueprint template to collect insights that are aggregated into a dashboard. To set up insights, follow these steps while editing a template within a blueprint:Select the Blueprint creator icon from the Primary Toolbar on the left-hand side of the document. Add a Frame or Visual Activity to the template from the available options under “Insight shapes”. Type a unique name to display on the dashboard.View team insightsAfter insights are set up within a blueprint, you can see the aggregated view of insights for all teams within the accelerator or for a specific team.Insights in the dashboard will include:Responses for Visual Activities that have been set up to collect insights. Sticky notes or text contained within Frames that have been set up to collect insights.View insights for all teamsTo view insights for all teams within the accelerator, follow these steps from the accelerator homepage:Click Insights from the navigation on the left-hand side. Select a dashboard from the list that appears. Each blueprint you create has its own separate dashboard. Alternatively, click View insights to the right of the name and description on the blueprint’s customization page.Insights on this page include data from all teams who have access to the selected blueprint. Use the dropdown menus at the top of the page to filter by time period, team tag, or specific teams.Insight detailsTo view a particular insight in more detail, click Details from the bottom-left of the insight’s tile. From here you can get various details depending on the type of insight.Frame insights: View AI-generated summaries and different sticky note themes inside the Frame as well specific sticky note responses. Single-axis prioritization Visual Activity insights: View the average or change over time for a given time period and specific responses.  To see changes over time, reset the Visual Activity after each use rather than changing your response—changing your response will override previous insight data. Double-axis prioritization or categorization Visual Activity insights: View the average response for a given time period.Use the dropdown menus at the top of the page to filter details by time period.Note: Your Enterprise account needs to have AI enabled to get full insight capabilities. If AI is disabled, only the raw data can be collected from Frames that are set up to collect insights. For steps to enable AI, check out our Lucid admin panel: Security settings article. AI functionality is not available in the FedRAMP environment.Ask Lucid AI about team insightsThe insight details page for Frame insights includes AI-generated summaries of the sticky note responses that have been included in the Frame. In addition to these summaries, you can ask Lucid AI questions about the sticky note responses by clicking Ask a question, which appears near the summary.After you’ve clicked Ask a question, the Lucid AI panel appears on the right side of the page. From here you can click one of the suggested questions or type a custom question about the sticky note responses that have been collected in this Frame insight. Lucid AI is particularly helpful in providing:Summaries of the sticky note responses. Comparisons to sticky note responses from another time period. Action items in response to the sticky note responses.To start a new chat after you’ve already sent a message to Lucid AI, select the New chat icon from the top-right corner of the Lucid AI panel and click New chat.Learn more: For more information about how to Boost productivity with Lucid AI, check out our article.Share team insightsYou can share a specific sticky note response from an insight with any user who has permission to view that particular insight (such as agility managers and team members). To do so, follow these steps from the accelerator homepage:Click Insights from the navigation on the left-hand side. Select a dashboard from the list that appears. Click Details from the bottom-left of a Frame insight’s tile. Under “All responses”, clickthe Share icon that appears on the right side of the row for the sticky note response you want to share. Alternatively, click the Copy icon to copy the text of the response to your device’s clipboard. Type the name or email address for the collaborator(s) you want to share the response with. You can also enter a Slack or Microsoft Teams username if you have those integrations enabled. Optionally, type a message to send with the insight. Click Share.Export team insightsExport the entire team dashboard or the details page of a specific insight by clicking Export from the top-right corner of the dashboard or insight page. You can export insights into a Lucid document or as a PNG image file.FAQDo insights from trashed documents still appear in the insights panel?Yes, insights from trashed documents still appear in the insights panel if the document remains in the trash folder. If you delete the document from the trash folder, insights will no longer appear in the insights panel. Product questions Fri, 17 Apr 2026 19:03:48 +0200 https://community.lucid.co/admin-questions-2/can-t-access-lucid-diagram-on-my-client-s-confluence-page-13221 i can’t access one of the lucid sequence diagram it says i do not have permission and verify email when i clicked on email it never sent me any verification code that it said. if there is anyone who could help me with this i really appreciate it. thanks  Admin questions Fri, 17 Apr 2026 18:45:44 +0200 https://community.lucid.co/ideas/update-azure-icons-to-latest-8953 The latest Azure icon pack appears to be from 2021. A lot has changed since; many icons are missing (e.g. Entra), many icons have been redesigned (e.g Resource Groups). What is causing Lucid to be so behind on the icons? According to Microsoft’s page on Azure icons - Azure icons - Azure Architecture Center | Microsoft Learn - there appears to be no copyright limitation or such which would stop Lucid from using the latest icons. Fri, 17 Apr 2026 17:29:00 +0200 https://community.lucid.co/developer-community-6/python-sdk-for-data-connector-actions-collection-api-13232 Hi Lucid team,We're building a LucidChart extension with a data connector that currently runs on Azure Functions (Node.js/TypeScript). We're in the process of migrating our backend to Python (FastAPI) and have successfully moved most of our data connector actions — the HTTP contract (POST with action data + OAuth token) works great from any language.However, we have one action that we can't migrate: it uses DataConnectorAsynchronousAction.client.update() method to write data into Lucid document Collections. This might only be available through the TypeScript lucid-extension-sdk, and we haven't found a Python equivalent.Specifically, our action reads simulation result CSV files from Azure Blob Storage, transforms them, and pushes them into Lucid Collections so they can be visualized within the document. The client.update() call with collection schemas and serialized fields is the only way we've found to do this.Questions:  1. Is there a Python SDK (or REST API) for writing to Lucid Collections from a data connector?  2. If not, is this on the roadmap?  3. Is there documentation on the underlying HTTP protocol that client.update() uses, so we could potentially call it directly without the TypeScript SDK? Any guidance would be appreciated. We'd love to fully consolidate our backend into a single Python service.Thanks!Dan Developer Community Fri, 17 Apr 2026 17:18:19 +0200 https://community.lucid.co/ideas/segregate-expiration-of-embedded-links-among-audiences-13227 Due to security policy, I am required to enable expiration for embedded links. However, as this is currently a global setting, enabling this setting negatively impacts the functionality of embedded docs in integrated apps such as Confluence. To ensure governance while enabling system integration, we need the ability to exclude expiration for embedded links for specific app integrations. Fri, 17 Apr 2026 17:16:55 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-polishing-sharing-team-templates-13157 Creating a great diagram is only half the battle; the real magic happens when your team can use it effectively. This walkthrough covers how to professionalize your Lucidchart documents and prep them for seamless sharing across your organization.Key takeaways:Dynamic headers: Set up headers that automatically update with the document name and last modified date. Canvas cleanup: Professional styling tips, including text formatting and disabling auto-tiling for a cleaner workspace. Resource panning: How to add a diagram key and pin custom shape libraries so your team has the right tools at their fingertips. Embedded training: A pro-tip on embedding Loom or CloudApp videos directly onto the canvas to provide instant instructions to your users. A note on the UIAs this video was produced around 2024, you may notice some UI updates in the current Lucid interface. However, the steps to polish, style, and share your templates remain the same. How do you onboard your team to new templates? We'd love to hear your best practices in the thread below!  Inspiration Fri, 17 Apr 2026 17:15:17 +0200 https://community.lucid.co/product-questions-3/unable-to-see-lucidchart-documents-13199 Hi I have been assigned to the correct organization with correct license and role.I couldn’t see any documents.Please help.Thank you.  Product questions Fri, 17 Apr 2026 17:12:31 +0200 https://community.lucid.co/product-questions-3/shapes-in-use-library-missing-from-panel-13147 I have created a floorplan using the standard template “Office floor plan” as a starting point.  For some reason, I am not able to see a “Shapes in Use” section in the Shapes panel, and I have spent 2 hours trying to figure this out, and researching online.  It is just not there, anywhere on the Shapes Panel.  See screenshot below, which also shows some of the custom shapes I have added to “My saved shapes” library. Interestingly, if I create a new document based on the same template, i DO now see a “Shapes in Use” section, however it only has one item (black rectangle) despite their being many other shapes in use, per the diagram key and floorplan itself.   See screenshot below. I am not sure what I am doing or have done wrong such that I am NOT seeing a Shapes in Use section.  Please HELP.  Thanks in advance.  Product questions Fri, 17 Apr 2026 16:31:24 +0200 https://community.lucid.co/product-questions-3/updating-tiers-in-org-charts-13218 Hello, I’m trying to update the tier leves in my org chart. It says “Inherited from Org Chart”, but when I try to update the teir, it is greyed out. I want to add more teirs and update team member’s tears. We have instances where different tiers/levels report into the same staff. Thank you. Product questions Fri, 17 Apr 2026 15:03:09 +0200 https://community.lucid.co/ideas/external-embed-with-document360-13214 We use Document360 for our knowledgebase, we would like to embed Lucid diagrams into our documentation. Fri, 17 Apr 2026 13:48:43 +0200 https://community.lucid.co/community-news-and-announcements-9/lucid-legend-spotlight-james-croftson-13222 We’re excited to spotlight one of the members of our Lucid Legend program: ​@JMC . James Croftson is a Technical Manager and Founding Director in the Energy / Engineering industries. We want to highlight a few specific things that make James “legendary!”James has earned 3 badges and earned over 300 points in the Lucid Legends program! James is a truly active Legend who consistently enriches our seminars and working sessions by sharing his technical expertise, offering insightful feedback, and collaborating seamlessly with his peers. In 2010, James sea-kayaked 3500km around the coast of mainland Britain in just under 20 weeks. Having already cycled east-coast-to-west-coast in a day, and also end-to-end (John o'Groats to Land's End), this made him the first person to go 'across, down and around' Britain under his own steam! Check out James’s badges, post responses, and stats on his profile. You can follow him to receive updates on his posts! Spotlight Story:What do you like best about the Lucid Legends program?Having visibility of the upcoming features before they are launched is a great way to anticipate the incoming changes/improvements/new features. It's also helpful to have direct engagement with the developers building those changes, with opportunity to: provide feedback; suggest new perspectives; and/or challenge the thinking. Seeing/hearing from other Legends is also helpful in terms of peer-to-peer learning and sharing of ideas.How has the Lucid Legends program helped you develop professionally?Lucid makes it extremely easy to make complex things look much simpler, because of how easy it is to use, and because of there being a myriad of professionally-developed templates ready-to-go. This means more of my time can be spent focusing on WHAT I'm trying to communicate (converting my thoughts into the content on screen in a clear and logical way), rather than HOW to get the software to represent what I'm thinking. The Lucid team has clearly put a lot of thought and development time into how to make the tools easy to use.How have you used Lucid in your role or how has it contributed to the success of a project?I've used Lucid a lot in various roles. When I joined a new company as staff 3 years ago, I brought knowledge of Lucid with me, and (eventually) managed to persuade the team to take out a group license. The number of Lucid users across the company has since doubled, even though the team size has not. The diagrams I, and we, have created have become central to the way we communicate with our teams about (very many) internal processes and project-delivery workflows. In parallel, when I started my own company and bought a new computer, a Lucid account was one of the first two licences I organised (the other was a piece of bespoke scheduling software). Microsoft came later - this illustrates how highly I rate the Lucid eco-system of tools.What is your favorite Lucid feature and what do you like about it?It is difficult to highlight one individual feature from Lucid, because the point is they all work seamlessly together: switching between tools (e.g. Chart and Spark, etc.) However, if pressed to pick one, it would be the ability to assign Actions (i.e. to 'Activate') different parts of diagrams, to show/hide different layers, and/or import new data at the click of a single button. This is because when explaining a complicated subject, it can be overwhelming for new audience members to see a huge diagram filled with loads of details straight away. The Action/Activate functionality allows a high-level overview - for example a simple start-to-finish summary - to be presented first-up, and then clicking on each individual step within that overview allows the next level of detail to be expanded, one step at a time, directly on the page. This one-step-at-a-time approach, whilst retaining the initial summary knowledge of the overall journey being embarked upon, really helps to walk-through complicated ideas with people who are new to a subject. Join the Lucid Legends program to shape Lucid's future, boost your career, and deepen your product knowledge! As a Lucid Legend, you'll share feedback, showcase expertise, and advocate for our tools. Enjoy insider access, exclusive events, and exciting rewards. Community news and announcements Fri, 17 Apr 2026 13:03:47 +0200 https://community.lucid.co/community-news-and-announcements-9/why-the-claude-lucid-connector-is-a-game-changer-for-your-workflows-13126  We’ve all been there: You’re in the middle of a deep-work session, and you need to remember the specific steps of a project kickoff or find that one brainstorm board from three months ago. You stop, open a new tab, dig through folders, and—poof—your focus is gone.We’re excited to announce the Lucid Connector for Claude, a new tool for anyone looking to streamline their daily workflow. Here’s how it helps you streamline your workflow: Locate & summarize documents at the speed of AIWith this new connector, Claude can read your Lucid documents. Instead of scanning a board for information, you can simply locate a document and ask Claude:"Claude, what were the three main action items from this brainstorming board?" "Summarize the project timeline found in this Q3 Planning document."The result is you get the answers you need in seconds, without ever leaving your chat.Seamlessly generate diagrams from textNow, you can describe a process to Claude and ask it to generate a foundational diagram in Lucid for you, bypassing the manual setup for a diagram. Turn a messy list of "if-this-then-that" notes into a clean, professional flowchart. Create a visual customer journey based on a Claude conversation. Instantly share documents with stakeholdersPreparing for a presentation or need to provide an update on a project?  You can ask Claude to help you with this! Generate share links to specific Lucid documents. Draft an email to your team with the latest diagram linked.The Lucid Claude Connector is available to all users at no additional cost. Whether you're a power user or just getting started, you can connect your accounts and start chatting utilizing Claude and Lucid together.Check out this Help Center Article for setup instructions and more information.   Community news and announcements Fri, 17 Apr 2026 12:05:23 +0200 https://community.lucid.co/developer-community-6/api-call-to-get-all-licensed-users-last-activity-date-10559 Hello, I was wondering if there is an API I can use to get licensed users last activity date in an effort to manage licensing. I’ve tried searching online but have yet to come across something that can get me the last activity for a user.We are currently using an API to get license count but would like to take a step further and use API to get last activity.Any help would be greatly appreciated!  Thank you! Developer Community Fri, 17 Apr 2026 05:17:09 +0200 https://community.lucid.co/product-questions-3/how-to-connect-multiple-mind-maps-together-13110 I want to create two completely separate mindmaps in the same canvas for two separate processes.Then I want to connect/join one mindmap with another? how can I do that in lucidspark or is that even possible? Product questions Fri, 17 Apr 2026 00:15:04 +0200 https://community.lucid.co/developer-community-6/calling-all-engineers-help-us-shape-the-future-of-ai-at-lucid-13088 Hello everyone!I’m Taylor from the Lucid Product team, and I have a specific request for the builders and coders here!We are spinning up a new AI-focused research team, and we’re looking for a small, dedicated group of long-term partners to help us bridge the gap between AI innovation and technical workflows.Rather than a one-off feedback session, we’re looking to build long-term partnerships with engineers and IT professionals who live in code to engage in an ongoing dialogue with our team. You’ll get a first look at what we’re building, and your technical expertise will directly influence our roadmap.For our ideal partners, we are specifically looking for software engineers, DevOps professionals, IT architects, or anyone whose daily life involves writing and managing code. You don’t need to be an AI expert to join! By participating, you will have a direct impact on the tools you use by collaborating alongside the people actually building them.As a thank you for your time, we are happy to offer a $50 gift card! If you're interested, please drop a comment below or react to this post! Looking forward to building something cool together! Developer Community Thu, 16 Apr 2026 23:17:33 +0200 https://community.lucid.co/lucid-admin-group-36/identifying-license-state-of-a-user-13225 Is there any user‑level attribute or API response that definitively indicates whether a user is licensed, other than group membership? If not, which Lucid APIs or endpoints (SCIM, REST, or Admin APIs) are recommended for reliably determining a user’s license state?I believe this is only determined at the group level (group settings are configured granting/revoking licenses based on a user being added to a group), but hoping there is another way to determine.  Lucid Admin Group Thu, 16 Apr 2026 22:32:16 +0200 https://community.lucid.co/ideas/rotating-entire-floorplan-1057 It would be great if there was a tool where you could highlight/select your entire floorplan or room and rotate the entire thing.  I have 2 separate drawings of warehouses that are next to each other in real life and I want to put them together into 1 floorplan.  However one of the drawings will need to be rotated 90 degrees in order to bring together. At the moment when I highlight/select the entire plan and click to rotate only the objects within the walls move. Very frustrating unfortunately. Thu, 16 Apr 2026 20:28:30 +0200 https://community.lucid.co/ideas/convert-diagram-as-code-flowchart-to-regular-draggable-components-12112 The idea is to convert the Mermaid diagram flowchart into standard Lucid components, so one could drag elements around, resize, etc. It would be okay to no longer edit the original Mermaid code, or lose some styling -- it would not need to be an exact representation.This has also been requested by ​@Bill.Stout and ​@jmesterh in the following thread:  Thu, 16 Apr 2026 16:38:21 +0200 https://community.lucid.co/ideas/archimate-enterprise-architecture-shape-library-request-missing-6205 Hi ! I love Lucidchart for process and information modelling, but I miss a very important part to have a do-it-all  business architecture tool. The Archimate EA library you added last year misses some important layers. Motivation, Strategy, Implementation & Migration is completely og partly missing. Until this is added me and my colleagues are dependent on other applications to create our work, and keep on looking for alternative tools to use. This should be a very small task to fix, and I hope you can prioriritize this some time soon.  Best regards, Nikolai AksnesBusiness Architect Norway  Thu, 16 Apr 2026 15:24:32 +0200 https://community.lucid.co/ideas/keep-routing-after-sso-13216 I save a bookmark to a specific team document page for quick access, but if I need to authenticate, I will be navigated to the default home page.  I would like it if after authentication I get navigated to the page I wanted to go to. Thu, 16 Apr 2026 15:21:22 +0200 https://community.lucid.co/admin-questions-2/move-lucid-document-from-teammates-to-a-team-hub-folder-13224 I have an admin/enterprise account and cant move the lucid documents from some teammates to the Teams hub (don't work ‘move to...’  on the doc, or out the doc in organize,’ move to...’  And duplicate all those docs is not an option Admin questions Thu, 16 Apr 2026 12:40:15 +0200 https://community.lucid.co/ideas/more-shapes-for-lucid-mcp-server-12961 The MCP server has a ton of promise - thank you!  Would it be possible to expand the range of shape libraries that could be used?  In particular, we use Data Flow, ERD and Salesforce Architecture diagrams on a regular basis as well as a set of custom shape libraries, so it would be really helpful to be able to pass in the shape libraries to be used. Wed, 15 Apr 2026 23:27:21 +0200 https://community.lucid.co/inspiration-5/stopping-architectural-drift-how-to-standardize-your-enterprise-architecture-13220 Architectural drift is a silent builder of technical debt that occurs when implementations deviate from original designs. To combat this, shift your mindset from reactive compliance to architecture enablement. By building standards directly into the design process, you ensure that the architecture you build is the most efficient and accurate. To improve standardization and maintain a single source of truth, focus on these visual-first strategies: Make documentation visual: Humans process images 60,000 times faster than text, reducing cognitive load and accelerating alignment. Document as you work: Use a universal canvas to transition from brainstorming to diagramming without losing context. Automate with accelerators: Use the Process Accelerator for centralized repositories and approval flows, or the Cloud Accelerator to automatically sync your AWS, Azure, or GCP environments. By integrating custom shape libraries and tools like the Ardoq integration, you can transform static diagrams into living blueprints. This approach ensures that documentation is shared, accessible, and updated in real time, preventing gradual erosion and keeping your total cost of ownership low. Inspiration Wed, 15 Apr 2026 20:17:09 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-how-to-build-your-own-data-backed-templates-13156 Want to standardize your workflows and save hours of manual entry? This video walks through the step-by-step process of creating a custom, data-intelligent template in Lucidchart.From setting up dynamic headers to building automated time trackers, these tips will help you turn a standard document into a powerful, reusable tool for your entire team.What’s covered:Template foundation: Perfecting your page settings and creating dynamic document headers. Custom shape libraries: Assigning data fields to shapes and saving them to your own library for easy drag-and-drop use. Visual intelligence: Applying conditional formatting to make your data jump off the page. Advanced logic: Building dynamic group shapes that act as "total time trackers" for your processes. Standardization: Converting your finished document into a reusable template for your organization. A note on the UIThis video was filmed around 2024. Even if the current Lucid interface looks slightly different than what you see on screen, the features and setup logic remain the same. Have you built a custom template for your team yet? Share your favorite time-saving tip in the comments!  Inspiration Wed, 15 Apr 2026 17:15:06 +0200 https://community.lucid.co/ideas/allow-users-to-view-lucid-documents-without-log-in-13211 When I share my document, users can only view if they create an account. I understand creating an account is free, but this is a hassle when I am sharing my document with several different people for just a brief time. Please make an option to view without signing in.  Wed, 15 Apr 2026 14:11:11 +0200 https://community.lucid.co/ideas/allowing-notes-to-export-to-pdf-13210 When I export my document, the notes section is unavailable. Upon further research, this is not a current feature. I am asking that notes also be included when exporting the chart. Wed, 15 Apr 2026 14:01:33 +0200 https://community.lucid.co/ideas/print-and-export-notes-7069 have you developed a way to print notes? Wed, 15 Apr 2026 14:01:33 +0200 https://community.lucid.co/product-questions-3/lucidchart-shows-sync-error-we-couldn-t-sync-your-data-click-to-try-again-13083 Hi Community,In Lucidchart, it is possible to edit data directly via the right‑hand context menu under Data, which then writes the changes back to the connected Excel file.For me, this works fine (I am the owner of both the Excel file and the Lucidchart document).However, when we tested this with a colleague, it did not work for her. As soon as she tried to edit data, all shapes showed the following error message:“We couldn’t sync your data. Click to try again.” Clicking the message does not resolve the issue, and the data does not sync to Excel at all. The error message appears on each individual shape and only disappears after all connected data is removed and re-linked again.Are there permission, ownership, or sharing restrictions that prevent collaborators from updating Excel data via Lucidchart? Or is this a known limitation?Thanks a lot for any insights! Product questions Wed, 15 Apr 2026 09:51:11 +0200 https://community.lucid.co/product-questions-3/exporting-a-frame-in-pdf-excludes-items-13212 Observed behaviourWhen exporting a frame with contents (eg screenshots, post it notes etc), selected items are EXCLUDED from the PDF Eg a horizontal lineExpected behaviourALL items within the frame should be INCLUDED in the export Product questions Wed, 15 Apr 2026 08:48:29 +0200 https://community.lucid.co/product-questions-3/unable-to-import-pdf-thumbnail-12998 We’re currently experiencing an issue with the PDF extraction feature and wanted to check if anyone else has encountered something similar.When attempting to extract content from a PDF, the tool continues loading for around 15 minutes before ultimately failing. This is consistently reproducible across multiple files.Has anyone seen this behaviour before or found a workaround?  Product questions Tue, 14 Apr 2026 23:56:07 +0200 https://community.lucid.co/product-questions-3/unable-to-resize-objects-13201 As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart.  I’ve checked and changed any and every setting possible, but nothing allows me to resize any object.  I’ve tried to resize frames, images, and shapes.   Product questions Tue, 14 Apr 2026 23:10:23 +0200 https://community.lucid.co/admin-questions-2/ado-cards-not-resolving-area-path-13209 This seems very similar to this post, but that did not seem to get to a resolution, so I’m opening another for my scenario:We are using the Azure DevOps Cards extensively and we have started seeing issues with Area Paths showing up as numbers rather than the Display Name.For example, this area path should be showing “Redwood”  We have tried the following, but none of these have changed the behavior we are seeing:Unlink/relink to ADO Create a new fresh Lucid Spark board from scratch Try in multiple different browsers (Chrome, Edge, Firefox)We are getting the same “number” in all cases.  The part that is confusing is that some area paths DO work and show the display name correctly.  But most of them in our system are showing only as numbers. As further background,  I can see the area paths in the import screen by display name.  For example: I can also inspect with F12 web browser console and see the actual area paths coming back in the payloads from ADO. Admin questions Tue, 14 Apr 2026 21:33:26 +0200 https://community.lucid.co/product-questions-3/full-storage-with-very-few-documents-13152 I am already exhausted from fighting with your software! I regularly encounter an error stating that the memory is full. I have purchased a paid plan, but the problems still persist. I have cleared all cache, yet the error remains.In my daily work, I handle many projects: I develop a project, download it, and then delete it from the program, but every time I run into a memory overflow issue.Could you urgently fix this and help me? What am I doing wrong? Please review my profile and make the necessary adjustments so that the memory works properly and I can continue working on the next project. Product questions Tue, 14 Apr 2026 21:29:33 +0200 https://community.lucid.co/product-questions-3/issue-loading-custom-fonts-13202 I have uploaded custom fonts to use in my documents previously, but noted that these are no longer working.I have attempted the usual trouble shooting steps, including clearing my browser cache, using different browsers and connecting both on my work and home networks as well as restarting my Mac (Macbook Pro M3 2023 running MacOS 26.4.1)I also disabled these fonts in Lucidchart and then re-uploaded them, including a new font that I had not previously uploaded. These are all licensed fonts that do not flag Lucid’s internal system controls. I have also attempted to upload these as Brand Fonts, as I am an admin of our Enterprise account.None of these have provided a fix. When I attempt to switch fonts the font name appears, but is greyed out an non-selectable in the drop-down menu. Screengrab of font menu UI showing greyed out custom font selectionsI have a moderate amount of technical knowledge. As such I opened Chrome (v 147.0.x) dev tools and have noted multiple console errors with 404 responses.Console errors when user selects the Font drop-down UI itemIf I reload the lucidchart page, I also see a significant quantity of console errors before the font drop-down is invoked. I wonder if there is something more significantly wrong that is impacting the font availability?  If anyone has suggestions of what might be the causes here I would be interested to know. Thanks Product questions Tue, 14 Apr 2026 18:06:04 +0200 https://community.lucid.co/admin-questions-2/joining-a-lucid-team-account-1016 Hi I was using my work email for an individual account and then realized we have a Team account. I need to use the same email but it won't let me do that (it asks me to upgrade and pick a plan) I was sent an invite and it shows up in notifications but I can't action it. Any thoughts how to fix? Admin questions Tue, 14 Apr 2026 15:21:32 +0200 https://community.lucid.co/ideas/disable-all-fonts-13196 The ability to disable fonts should be available.  There is no real font management, and only way to view fonts is via “Filters” in the manage font “tool”.  The ability to disable all fonts in the current filtered view would be ideal.  Having to disable each font individually is time consuming.There needs to be a font management feature.  It does not exist.  This should be one of the primary tools/functions for a document creation tool.  Since fonts are not pulled from the local system, managing fonts needs to be available (add, remove, enable, disable).Ironically disabling all fonts doesn’t disable fonts.  Fonts still exist from the font drop down menu, with zero fonts enabled. Tue, 14 Apr 2026 15:05:54 +0200 https://community.lucid.co/ideas/document-tabs-for-lucidspark-13193 Hey Lucid Team,I’m really enjoying Lucidspark, but there’s one thing I’m missing from my Miro days: Document Tabs!Managing multiple boards (like "Org," "Product," and "Pricing") gets messy in a browser. I’d love to have a tab bar right inside the app to switch between my projects instantly without the clutter.It would be such a huge workflow booster for those of us who juggle multiple boards all day. Any chance we can see this in the future?Thanks for the great tool! Tue, 14 Apr 2026 14:45:58 +0200 https://community.lucid.co/ideas/measure-tool-for-room-planning-in-lucidchart-1113 Dear support!I am trying to find a measure tool in Lucid that helps getting the proper measurements of rooms objects walls and distances - but I cannot find one in your software. To plan my house with 3 levels this is one of the most important tools - can you help me please?Thanks and kind regards Uli Mon, 13 Apr 2026 20:48:06 +0200 https://community.lucid.co/product-questions-3/cannot-see-third-page-of-document-during-export-13198 I have tried to move my third page content all around the canvas to get it to show up in the print preview and it will not.  I only see two pages out of the 4 it creates when I place it down and to the left of the first two.  What is wrong?   I have printed many multi page documents before and this is the first time I have seen this glitch.   Product questions Mon, 13 Apr 2026 19:46:34 +0200 https://community.lucid.co/ideas/how-to-lock-complete-lucid-diagrams-or-status-to-prevent-editing-6149 Hello,As the title suggests, is there a way to lock completed diagrams to remove the risk of someone on our team (including myself) from accidentally editing? I have seen other posts about changing the status to “approved” or “completed” but this does not prevent editing from my experience.  Mon, 13 Apr 2026 19:08:48 +0200 https://community.lucid.co/ideas/adding-a-dotted-underline-to-text-4973 Hi how do you add a dotted underline to my text?  Mon, 13 Apr 2026 19:07:08 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-building-dynamic-data-backed-diagrams-13155 Looking to turn your process maps into living dashboards? This walkthrough demonstrates how to move beyond static shapes and start using custom data-backed templates in Lucidchart to automate your workflow.What you’ll learn:Rapid mapping: Leverage default styles and shape libraries to build out your flow in seconds. Embedded data: Input custom variables, like cycle time and assignees, directly into your shapes. Smart math: Use dynamic counters to automatically calculate and track the total time of a process. Data portability: Extract your diagram's "intelligence" via CSV export or by using the Lucid REST API to pull document contents in JSON format.️ A note on the UIThis video was produced around 2024. While the Lucid interface has been refreshed since then, the core functionality and logic shown here remain fully operational. Check out the video below and let us know: How are you using data to power your Lucidchart documents?  Inspiration Mon, 13 Apr 2026 18:25:24 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/education-account-with-lucidspark-capped-at-3-boards-13194 Hi,I am a Higher Education educator with a Lucid Education account.Lucidchart appears fully enabled, but Lucidspark is still capped at 3 editable boards, which suggests it is not provisioned under my Education licence.Could a Lucid team member please check and enable Lucidspark (Education) on my account? Lucid for Education Higher Ed Mon, 13 Apr 2026 17:51:39 +0200 https://community.lucid.co/community-news-and-announcements-9/the-lucid-app-is-officially-live-in-the-chatgpt-marketplace-13182   We are thrilled to unveil this new integration, which acts as a digital bridge between the visual intelligence of Lucid and the conversational power of ChatGPT. By merging these two worlds, you can now locate documents, summarize content, distribute documentation, and generate diagrams without ever leaving your chat, effectively removing the friction between an AI conversation and a finished visual document.Connect to ChatGPT here, or check out this Help Center article for more information. Why use the Lucid ChatGPT app?Context-switching is the ultimate bottleneck to AI-driven productivity. The Lucid ChatGPT app serves as a bridge to your external AI environment. It brings the full power of Lucid’s visual layer directly into the conversational interface you rely on every day.Here are two high-impact ways to start using the Lucid app in ChatGPT today:  Engineering & Solutions ArchitectureStop manual drawing after a long architecture review. You can now transform technical discussions about new APIs directly into foundational ERDs, flowcharts, or sequence diagrams in Lucid. Additionally, you can instantly surface existing documentation to get up to speed before a deployment or share cloud infrastructure diagrams with new hires—all without switching tabs.Try these prompts in ChatGPT:“@Lucid create a sequence diagram based on the API authentication flow we just discussed.” “@Lucid find and summarize the system architecture docs for the new billing service.” “@Lucid locate our core cloud infrastructure diagram and share it with mteammate's email address].” Product Management & UX DesignTurn a text-heavy PRD or a bulleted list of user steps into a visual journey map in seconds. Instead of starting from scratch, you can ask ChatGPT to pull up past competitive research to avoid redundant work or summarize a massive whiteboard session to extract key action items for your stakeholders. Try these prompts in ChatGPT:“@Lucid map out a visual user journey based on this list of onboarding steps.” “@Lucid search for all documents related to 'Competitive Research' or 'Mobile Personas'.” “@Lucid summarize the Q3 Planning brainstorm board and extract the key risks for my update email.” Community news and announcements Mon, 13 Apr 2026 16:55:57 +0200 https://community.lucid.co/product-questions-3/failed-to-create-ado-work-items-from-cards-13052 I have a live connection with ADO and can successfully import work items.  the 2 way sync is enabled.When I try to create an item, it pulls in all the expected fields to be populated, and when the Create button is pressed, the card appears on the spark board and fails to create.The State field was not in the list of fields to be populated before pressing Create, which seems OK as the state should b defaulted to new for a freshly created item.   Product questions Mon, 13 Apr 2026 08:32:11 +0200 https://community.lucid.co/product-questions-3/how-do-i-resize-an-org-chart-photo-13184 I need to make the photo in the org chart larger. Has this functionality been created yet? Thanks. Product questions Sun, 12 Apr 2026 19:21:07 +0200 https://community.lucid.co/product-questions-3/new-feature-export-your-documents-with-lucid-ai-13174 We’re making it even easier to export your documentation with the ability to export Lucid documents as an image file directly within Lucid AI.To use this feature, ask Lucid AI to export your file in a supported file type (PNG, PDF, JPEG, SVG), and the AI will handle the rest. Whether you need a high-res PNG for a presentation or a PDF for a report, Lucid AI will generate and download the file for you instantly.What’s new?Export Command: Include export in your prompt, and instantly download your document. Smart Cropping: Lucid AI automatically detects your canvas type, cropping to content for infinite canvases and respecting page sizes for fixed layouts. For more information about Lucid AI features, check out this Help Center article. Product questions Sat, 11 Apr 2026 13:49:59 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/make-discussions-human-again-trade-artificial-ai-posts-for-genuine-peer-to-peer-learning-13175  Tip #1: Rework your discussion questions by choosing questions that focus on opinions, reflections, personal connections, and overall impact on their own personal learning moving forward.  Avoid questions with a clear correct or incorrect answer. Tip #2: Encourage short, conversational style peer-to-peer comments. Tip #3: Incorporate authentic engagement that can’t be quickly generated by an AI such as: emoji reactions, highlighting, sentence stems, annotation symbols, etc. → Use this template to help you easily get started.←   Start by adding your discussion prompt and customizing the instructions. Then, review and customize the discussion symbols and sentence stems as needed.  Want to create your own symbols library?  Drag out your own custom shape library. Lastly, determine how you want students to add their comments. Option 1: “Add a Comment” Option 2: “Add a Note” Option 3: Use Stickies and Arrows  Lucid for Education Higher Ed Sat, 11 Apr 2026 12:58:46 +0200 https://community.lucid.co/product-questions-3/how-to-show-data-on-shapes-with-data-linking-3203 How do I display my data on my shapes? I have project details including stakeholders frequency of communication deliverables for the project etc. in a Google Sheet. I’ve imported it and want to use it in conjunction with the Communication Plan template but I don’t know how to get my own data on the shapes! Product questions Sat, 11 Apr 2026 01:29:04 +0200 https://community.lucid.co/product-questions-3/file-size-not-reducing-after-image-deletion-13173 Hi,I am having an issue with my org chart.  I don’t understand why the images that I delete from the file still retain the weight of it in the documents.  I have deleted images of several departments.  There should have been a lot of space freed up in the system.  Yet, it shows no change.I contacted support but it’s been four business days and no one gotten back to me.My company has been a loyal customer since 2012.  Can’t believe no one gotten back to me.  So I am hoping that someone in the community can give me some help in this regards. Product questions Fri, 10 Apr 2026 22:35:40 +0200 https://community.lucid.co/product-questions-3/how-can-i-use-lucid-diagrams-to-plan-videos-13123 Lately, there’s been a lot of discussion around improving creative workflows using visual tools, especially when it comes to short-form video content. While working with video editor one challenge that stands out is organizing ideas before actually starting the edit—things like sequencing clips, planning transitions, or aligning text overlays. So need some opinions like do you use diagramming or whiteboarding tools from Lucid Software to plan video content? Does visual planning actually streamline editing, or does it feel like an extra layer of work? Product questions Fri, 10 Apr 2026 21:10:25 +0200 https://community.lucid.co/community-news-and-announcements-9/new-process-accelerator-role-folder-owners-13128 Introducing the folder owner role for the Process Accelerator!  Managing a large repository of documentation can be a heavy lift for a single person. To help you scale and ensure the right eyes are on your documents, we’ve introduced a new layer of ownership: folder owners.What is a folder owner?A folder owner is a user who manages and approves documents in their assigned folder or subfolder in a repository. Think of them as the ‘subject matter expert’ for items in their specific folder. How is a folder owner different from a repository owner? How do approval requests differ?Repository owners have more power- they can manage both repositories they own and all folders within them. Folder owners can not manage repositories, they can only manage content in the folders they own.Both roles receive approval requests:Repository owners receive approval requests for all suggested changes to documentation in the repositories they own (including all folders).  Folder owners receive approval requests for all suggested changes to documentation, and new documents added, in the folders they own.Note: If a document has multiple approvers, only one needs to approve the document. How can I assign a folder owner?Repository owners can choose to assign folder owners. This helps to ensure content is routed to the right stakeholder for approvals.Repository owners can assign folder owners from a new or existing folder in their repository.Create a new folder and assign folder owner(s):Open your repository and select Create new in the top right-hand side. From the dropdown, select Folder. Name your folder and assign folder owners. Select Create folderCreate new folder in a repositoryAssign a folder owner by creating a new folderAssign folder owner(s) from an existing folder:Open your repository and locate the relevant folder. Select the three dots next to the folder name. From the dropdown, select Folder settings.Open folder settingsAssign a folder owner from an existing folder’s settingsWhat can folder owners do?Folder owners have the power to keep their specific folder of the repository accurate and up-to-date. They can do the following for items in the folder they own:Add or update documents without needing further approval. Approve or deny changes that others made to documentation. Archive or rename documentation. Assign additional folder owners. Suggest edits to published documentation. (Note: All licensed users can suggest edits to published documents in a repository) Best practices: How should I set up my repository folders to successfully set up my teams?If they’re not already, organize documents within your repository into folders. See here to learn how. For each folder, choose the subject matter expert(s) that can be trusted to have jurisdiction over and approve documents in their specific folder. If an existing repository owner is only the subject matter expert over one specific topic in the repository, consider making them a folder owner instead. This may help to: Reduce the number of repository owners and maximize governance of the repository. Decrease unnecessary noise for repository owners, ensuring they’re only notified of items relevant to their expertise. We do not recommend that repository owners assign themselves as the folder owner. This is a redundant step, since the repository owner gets all approval requests regardless of whether or not they’re assigned folder owner.  We do not recommend assigning excessive folder owners.Ready to try it out?For more details on managing your repositories, check out our help center article.We’d love to hear from you! How do you plan to use folder owners in your workflow? Let us know in the comments below, or create a new topic to ask a question!  Community news and announcements Fri, 10 Apr 2026 18:23:55 +0200 https://community.lucid.co/product-questions-3/org-chart-troubleshooting-5094 Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually due to issues with the way that the uploaded CSV is formatted. If you are experiencing formatting issues please double check that:NamesIf you are using names: The first and last names of your employees must be in the same column. Also note that for your org chart to be properly formatted every person that appears as a manager/supervisor must also appear as an employee.Employee IDIf you are using Employee ID: Employee ID numbers need to be unique and no other employee can have the same number. Reporting ID numbers can have duplicates but there cannot be multiple people not reporting to anyone for the import to work neatly.Import ButtonsIf you are having trouble finding the import buttons on the import pop-up please try checking your zoom level on your browser and zooming out.Image UploadYou can upload photos into your Org Chart using the Upload Photos option in the Shape Style tab.If you are uploading several images from your computer be sure that the names of your files include your employee’s name or employee ID.If you are uploading images via URL please note they must be from a public location or they won't display properly. If you are using Google Drive links they must be public links. Alternatively you can upload the images directly to LucidchartOrg Chart CustomizationIf you would like to see tips on customizing your org chart check out this Community post (in English).If you would like to have one employee reporting to multiple supervisors check out this Community post to learn a workaround.If you would like to have two employees at different levels reporting to the same supervisor check out this Community post to learn a workaround.  Product questions Fri, 10 Apr 2026 18:21:58 +0200 https://community.lucid.co/product-questions-3/issue-making-a-copy-of-a-specific-document-13127 I’ve seen a couple other posts with this same issue but haven’t seen a fix yet. When I try to “make a copy” of a specific file, I get the lower corner popup ”generating copy” but it immediately disappears and nothing happens. No error message but also no copy. It is on one specific file, as well as all copies of that file. I am on an enterprise account where this error is occurring on these files for two users, but a third user is able to make copies. I have tried using an incognito window. Thanks! Product questions Fri, 10 Apr 2026 17:52:14 +0200 https://community.lucid.co/ideas/disable-tidy-up-prompt-on-shape-selection-in-lucid-10670 Is there a way to disable or dismiss this prompt from showing? It’s extremely annoying to have this pop up every time I select the same group of items. Fri, 10 Apr 2026 17:51:24 +0200 https://community.lucid.co/developer-community-6/getting-user-name-on-share-with-me-documents-13151 I have some documents that a user of another subscription has shared with me.Using the “https://api.lucid.co/documents/{id}/shares/users” I am able to retrieve the id of the users (of the subscription of the user that shares the document with me) that have access to the document.But when trying to get the name of the user using the endpoint “https://api.lucid.co/users/{id}” i get a 403 error.Using the UI “File information=>Show details” I see the initial and the name of the user which makes me thinking that we have access to these informations. Why the API returns this 403 error?Best regards. Developer Community Fri, 10 Apr 2026 17:50:59 +0200 https://community.lucid.co/product-questions-3/imported-pdf-thumbnails-appear-greyed-out-13015 Still battling with the import of .pdf thumbnails. To be fair the process is better than it was during my earlier issue 8 months ago. I am now thinking of cancelling my subscription to lucid and going with another solution. I import the .pdf and then switch to the second page. After some processing, i try to import the thumbnails, but after they are uploaded and frustratingly show the correct images they all turn to an error icon and I see “Image upload failed” error message. Product questions Fri, 10 Apr 2026 09:39:47 +0200 https://community.lucid.co/product-questions-3/links-in-pdf-when-exporting-lucid-document-4393 The symbol for creating a hyperlink is light gray in my screen and cannot be used. How can I link to a URL or email? Another question is whether you can also use a link if you convert the document to a PDF Product questions Fri, 10 Apr 2026 09:12:29 +0200 https://community.lucid.co/lucid-for-education-k-12-16/display-image-thumbnails-in-containers-13090 Hi,I’m evaluating Lucid chart with a basic free account. I’m having difficulty figuring out how to add an image to a shape while retaining the data information. The thumbnail image with the Ranger images represents a webpage view. How do I add the thumbnail inside the blue shape centered underneath the page number data, URL and description?I’m unable to just drag n drop it to the center of the blue shape. It either replaces the blue shape or bounces to the side of the blue shape. Once I have the final shape built it needs to replace just the thumbnail with the flow arrows. Since this is meant to help students and teachers understand an online curriculum navigation it needs to have visible thumbnails. I did attach an image to the blue shape, but that’s difficult for beginner users. Thank you for any assistance. -Robert Example of Lucid Chart nav flow diagram attempting to add image to shape container  Lucid for Education K-12 Fri, 10 Apr 2026 09:02:17 +0200 https://community.lucid.co/ideas/support-exact-numerical-shape-and-wall-measurements-9364 I am currently designing a floorplan for a company. I wish there were a way to just type in the dimensions of e.g. a wall or an area instead of having to drag them to be the right length. especially with larger dimensions this becomes very fiddly and imprecise rather quickly.If you made it so that the measurements alongside the wall could be clicked and then edited to the desired length by just typing in the exact number, that would be awesome.Same goes for any given shape. Thu, 09 Apr 2026 23:23:21 +0200 https://community.lucid.co/ideas/set-exact-measurements-in-floor-plans-6425 I create large floorplans for big buildings. When i need to set a shape to a exact measurement (for example 10 meters x 4 meters) it can be very hard to drag the shape into the exact measurement by centimeters. It would be very nice with a box where you could set the measurements for that shape or a rightclick menu for settings for that shape where you could do the same. Also when dealing with large floorplans its impossible to add text as 96pt is barely visible with floorplans of this size. There is currently no way to add text that is visible on floorplans this large. The floorplan i am now working with will be 200 x 200 meters when im done, everything needs to be by exact measurements, so when dealing with floorplans of this size it would be nice with some tools like mentioned above. Thu, 09 Apr 2026 23:22:59 +0200 https://community.lucid.co/ideas/shape-library-for-databricks-9613 It would be great to have out of the box a Shape Library for Databricks. Thu, 09 Apr 2026 23:22:46 +0200 https://community.lucid.co/admin-questions-2/lucidchart-confluence-converter-to-migrate-from-onprem-to-lucidchart-app-13154 You can use the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. The Lucidchart Confluence Converter is no longer supported, so while the converter remains available for use, we can’t guarantee its performance or provide technical assistance for it.In order to use the Confluence Converter to migrate from Lucidchart OnPrem to the Lucidchart app for Confluence Data Center, the following must be true:You have Lucidchart OnPrem installed on your Confluence Data Center Instance. You have a paid or trial Lucidchart Cloud (lucid.app) account.Note the following before proceeding:This converter tool remains available for your use, but is no longer supported by Lucid, so we can’t guarantee its performance or provide technical assistance for it. If it doesn’t work please refer to this  general troubleshooting steps when using the Lucidchart Confluence Converter community post for some recommendations. Documents are converted by space, not by page. This can’t be undone in bulk without restoring a previous backup of the Confluence instance. The conversion can be undone on a per-document basis by navigating to the document and restoring the page from the page history. You can install the latest version of Lucidchart OnPrem before the conversion to get the number of users that have created documents. This information can be found in the Lucidchart OnPrem Configuration page under the “Usage Statistics” tab.To use the converter, follow these steps:Create a backup of your Confluence server instance. Navigate to “Confluence Administration”. Select Manage Apps. Under “User-installed apps”, select Lucidchart OnPrem for Confluence to expand the Lucidchart OnPrem app dropdown. Select Uninstall. Navigate back to “Confluence Administration”. Click Find new apps. Search “Lucidchart”. Select the Lucidchart Diagrams Connector tile. Click Get it now. In the “Lucidchart Plugin” dropdown, select Configure. Under the title “Lucidchart Plugin Configuration”, select the Convert OnPrem tab. Select Search to find all OnPrem documents in the Confluence instance. Identify the space you want to convert. Click Convert.Note: The time it takes for your documents to be converted depends on a variety of factors (customer’s server processing speed, network connection, amount of data being converted), but we have seen it take up to 20 seconds per diagram.Users will retain the ability to view and edit the documents that they had access to in Confluence. They will also have access to view and edit the documents directly in Lucidchart.Documents are uploaded to a new folder within the admin’s Lucidchart cloud account called “Converted from aConfluence Server URL]”.The documents will be owned by the Lucidchart admin of the account. However, everyone who has edit access to the Confluence page where Lucidchart documents are shared, and who have Lucidchart accounts, will have edit access to those documents. If you want to transfer ownership of a document, see our Transfer Lucid documents article for instructions.Learn more: Check out our post in the Lucid Community for general troubleshooting steps when using the Lucidchart Confluence Converter. Admin questions Thu, 09 Apr 2026 23:21:35 +0200 https://community.lucid.co/product-questions-3/document-admin-unable-to-restore-document-from-trash-13150 Hi,I am writing to request technical support regarding a persistent issue I am experiencing while trying to restore deleted documents. I have the Document Admin role on our Enterprise account. I am attempting to restore items from a folder that was deleted several months ago. When I locate these documents in the Trash via the Discovery tab and select "Restore" to the "Original location," I receive a confirmation email stating the restoration was successful. However, the link in the email leads to a view-only version of the document that still indicates it is in the Trash. The document does not appear in its original folder, and searching the Discovery tab shows the status remains as "Trashed." Additionally, when I attempt to use the "Select a Team Folder" option during restoration, the drop-down menu is empty, and searching for folder/team names yields no results. Could you please provide guidance on how to successfully restore these files? Product questions Thu, 09 Apr 2026 22:04:42 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/making-presentations-interactive-in-lucidspark-11796 Instructor Highlight | Chris CardenasSpecialist | Instructional Technology | Utah Valley UniversityExample: Speed of Trust PresentationVideo: How I make my power point presentations interactive by putting them into Lucidspark Detailed Walkthrough I wanted to take one of the presentations I already had and make it more interactive, so I decided to put it into Lucidspark.  I started by downloading my presentation as a PDF and then importing it into Lucidspark using the “import” icon from the Lucidspark toolbar.Once I had the presentation in Lucidspark, I spaced out each of the slides, resized each slide to make them a bit bigger, added a frame around each slide, and then used the frames to create a presentation path.  Then, I used Lucidspark’s quick tools to add sticky banks and sticker banks to a few slides to give opportunities to respond and engage with the content on those slides.   I also wanted to divide the participants into groups for a smaller discussion.  I created two breakout boards and added images of the topic cards that I wanted the participants to comment on and discuss.By adding these elements into Lucidspark, I was able to actively engage the participants in my presentation, rather than just talking through each of my slides.  Lucid for Education Higher Ed Thu, 09 Apr 2026 20:12:49 +0200 https://community.lucid.co/product-questions-3/default-font-not-applying-to-text-boxes-13136 I have it set to automatically create a text box when I double click. Even though I have it set to ‘Atkinson Hyperlegible Next’ for all my creations ONLY the double click textbox refuses to adhere to it.Updating and setting default style does not work. Deselecting everything and choosing my font does not work. It reverts back to Inter.When I disable Inter and all other fonts to keep only Atkinson Hyperlegible Next, and refresh and it keeps auto-enabling itself!See gifs below.- Deselected all, already set to Atkinson Hyperlegible Next @ 7pt- Double click to make textbox   - It auto switches to Inter   - I fix it and try to set to default style.- Double click again.    - not fixed. Product questions Thu, 09 Apr 2026 19:36:21 +0200 https://community.lucid.co/admin-questions-2/admin-permissions-for-salesforce-integration-13146 I need the ability to connect LucidChart to various Salesforce orgs.I need LucidChart admin permissions to do this according to Lucid. https://help.lucid.co/hc/en-us/articles/360049442712-For-admins-Customize-the-Salesforce-account-mapping-integration-for-LucidchartHow do I get the required Lucid Admin permissions.  Admin questions Thu, 09 Apr 2026 19:27:26 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/mermaid-mind-map-text-alignment-13116 When generate a mind map chart, the text inside the circle shape for the Root of the mind map doesn’t align at the center of the circle. This is a bug that I have noticed recently. Is there any way to fix this issue? Lucid for Education Higher Ed Thu, 09 Apr 2026 19:24:21 +0200 https://community.lucid.co/inspiration-5/getting-started-with-airfocus-13148 Hey community The past year, joining the Lucid family, has been a whirlwind. A lot has changed, and it was time to update our “Getting Started with airfocus” video to reflect that. So if you’re still wondering what it is that airfocus offers, or you’re yet to see inside our platform, then take a watch!For nearly a decade, we’ve been committed to uniting ever-evolving product teams around a single source of truth so they can build with confidence. And since last year, we’ve taken that mission further, joining forces with Lucid to span the entire product management cycle – from strategy to ideation to execution – all in one platform.This video is a short, visual overview of how we support product teams to stay connected, data-driven, and customer-focused. And for all you Lucid users, we show you just how the Lucid-airfocus integration works.  We hope it brings to life the reason we exist, and how we can add value to your product organizations. Check out the video below to see airfocus in action!   – Emma Inspiration Thu, 09 Apr 2026 19:05:33 +0200