https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/inspiration-5/create-unique-views-for-stakeholders-with-shape-sets-13297 If you've ever found yourself wishing you could "toggle" parts of your flowchart on and off depending on who is in the room, shape sets are for you!For a step-by-step guide on using shape sets, check out this Help Center article: Use shape sets to manage visibility in Lucidchart.In this community post, we’ll show you how shape sets can be used in action!   Shape sets solution story The Problem: Imagine you’re a project manager presenting a new product launch workflow. Your engineering team needs to see the technical API details, product leadership cares about the high-level milestones, and customer-facing teams need a go-to-market overview. Usually this means maintaining three separate documents, which can quickly become a version control nightmare. The alternative is overwhelming stakeholders with details they don’t need- also not the outcome that you’re hoping for. The Solution: With shape sets, you can create a single document as your ‘source of truth’ and simply manage what is visible at any given time. First, you create your flow and create three shape sets representing the various teams:Product Engineering GTMNext, you assign the relevant steps in flow to the specific shape sets by selecting the relevant shapes and checking the box next to each relevant shape set. You add the ‘Public release date’ step to each shape set since it’s an important date for all teams. When it’s time to chat with the developers, you hide the Product and GTM shape sets, displaying only the steps that are relevant to the Engineering team.Now it’s easy to keep the focus on the most important steps and keep the conversation on track during the engineering sync. Now you’d like customer-facing teams to review the diagram and edit their workflows to reflect any changes to their work or dependencies that aren’t currently accounted for. In an effort to keep things organized, you lock all shapes that are assigned to the Product and Engineering shape sets. Now customer-facing teams can move around and edit the GTM steps without accidentally changing the rest of the diagram. Marketing would like to print a copy of their plan to display in their next in-office planning session. They disable print for the Product and Engineering shape sets so that only the GTM steps are included in the printed document. The Outcome: The steps in the diagram are organized into shape sets, leading to more clarity in cross-functional projects, visibility into the most relevant details, and easy editing and sharing. Instead of digging through multiple files, you have one document that is easily adjusted to show what matters most.  We’d love to hear from you!  How are you currently managing complex diagrams for different stakeholders? Try using shape sets to organize your views! Drop a comment below or share a screenshot of your favorite use case! Inspiration Tue, 28 Apr 2026 22:37:15 +0200 https://community.lucid.co/product-updates/lucid-suite-release-notes-april-2026-13296 This post details the latest updates across the Lucid Visual Collaboration Suite, which includes Lucidchart and Lucidspark. The Lucid Suite provides an end-to-end platform for visual collaboration, helping your teams to stay aligned, build, and drive results from start to finish. We've designed this page to be your primary resource for staying informed about all the new product releases, features, and improvements we've made. Subscribe to stay up to date with these releases and share your feedback with our team in the Product Feedback community space.  Tidy up enhancementsTidy up now uses smarter alignment logic to organize your diagrams into natural rows and columns while preserving intentional spacing. This makes it easier to clean up your board instantly without losing the original flow or context of your work. Learn more. New VPATs availableUpdated VPATs for Lucidchart and Lucidspark include improvements that make keyboard navigation easier to access via the footer and quick actions on the canvas. Learn more.  Change presentersHand off a presentation to another collaborator, allowing multiple presenters to co-present during a single session. Learn more.   Template gallery in left panelThe template gallery now loads in the left panel, making it easier to view and access templates right within your workflow. Learn more.   Facilitation in the collaborator menuFacilitation features are now accessible within the collaborator menu, making it easy to access facilitation controls from the canvas. Learn more.    New help button menuA simplified menu for the help button makes it easier to get the support you need on the canvas. Learn more.  Certain generated content grouped into containersWhen content is added to the canvas under certain conditions, it is automatically grouped within a container to improve order and facilitate simple editing. Learn more. Create intelligent org charts with the Lucid MCP serverGenerate team visualizations instantly using CSV files or text prompts directly within your AI client. Learn more.  Lucid JSON exportExport Lucid documents as structured JSON files to easily store document blueprints offline, conduct internal audits, and access document metadata directly from the interface—no API coding required. Learn more. Edit documents via MCPReduce the friction of manual updates by enabling your LLM to act as a collaborative editor that can update or remove items from any Lucid document. Learn more.  Generate UML sequence diagrams with the Lucid MCP serverMove from code-logic to visual-logic instantly by providing an LLM with PlantUML syntax to generate a customizable UML sequence diagram in Lucid. Learn more.  Export documents as images with Lucid AILucid AI can now export your documents and create instant, high-quality images that are automatically formatted. Learn more.  Lucid ChatGPT appConnect Lucid to ChatGPT to locate, summarize, and share Lucid documents, or generate foundational diagrams from text prompts, all within your ChatGPT workflow. Learn more.Lucid Claude connectorConnect Lucid to Claude to locate, summarize, and share Lucid documents, or generate foundational diagrams from text prompts—all within your Claude workflow. Learn more.   Tue, 28 Apr 2026 20:41:28 +0200 https://community.lucid.co/product-questions-3/more-levels-for-smart-containers-10946 Please, if possible add in your backlog the more levels in smart container! This feature is revolution about business group. Product questions Tue, 28 Apr 2026 20:22:21 +0200 https://community.lucid.co/product-questions-3/drawing-a-symmetrical-curved-arrow-5047 Hello I'm making a Lucidchart diagram for which I need a symmetrical curved arrow linking the top of one box to the top of the one right next to it. I've played with the bendy arrow style but just can't get enough control to get the effect I want (i.e. a near semi-circle). I also tried making my own shape out of a lucidchart circle but it seems you can't crop those down. Any ideas? Many thanks! Maybe something like this:     Product questions Tue, 28 Apr 2026 20:00:20 +0200 https://community.lucid.co/product-updates/lucid-admin-panel-release-notes-q1-2026-13295 Are you an admin on a Lucid Team or Enterprise account? We are committed to providing you with the tools needed to manage and run your accounts effectively. Use this post to learn about our latest functions and features set up to assist you and your teams! Subscribe here and check back at the beginning of each quarter to stay up to date with our admin panel updates and releases. Share feedback with our team in the community Product Feedback space.   Automatically provision users and sync IdP groups to Lucid teamsThe SCIM for content access app release enables day-one collaboration for your users. Admins can automatically provision users and sync groups to Lucid teams to streamline document sharing and access. Learn more. Manage Lucid MCP server accessGrant or revoke access to the Lucid MCP server for your account. Learn more. Tue, 28 Apr 2026 19:24:00 +0200 https://community.lucid.co/product-updates/process-accelerator-release-notes-april-2026-13294 The Process Accelerator provides organizations increased governance and standardization in how processes are stored, documented, and published. By using these capabilities, organizations will be able to create a single source of truth, drive compliance and consistency across the business, and easily build and manage reusable assets to speed up process creation and improvement.Subscribe here to stay up to date with Process Accelerator updates and releases! Toggle repository typeRepository owners can now switch their repository between restricted and unrestricted at any time, allowing for increased flexibility in accelerator setup and iteration. Learn more. Move documentsRepository owners can now move documents between repositories or out of a repository entirely to ensure users have access to the appropriate documentation. Learn more.  Unarchive assetsUsers can now unarchive repositories, documents, and folders as needed. Learn more. View archived assetsUsers can now view archived repositories, folders, documents, and object assets. Learn more. Approval flows for object assetsSuggest edits to object assets and have those changes routed through approval flows. View changes side by side to see exactly what metadata has been modified before approving or rejecting. Tue, 28 Apr 2026 19:21:17 +0200 https://community.lucid.co/product-updates/airfocus-release-notes-april-2026-13293 airfocus, now part of Lucid, is a product management platform designed to unite teams to build great products with confidence. It serves as a single source of truth for product work, offering strategic roadmapping and advanced prioritization tools. The platform centralizes customer feedback for actionable insights, links OKRs to execution, and enables capacity planning. Its modular design supports customizable workflows, empowering product teams to build more effectively, no matter their approach.Subscribe here to stay up to date with airfocus updates and releases! And if you’d like to see (and influence) the airfocus roadmap, check out the airfocus Portal. Custom item links typesDefine your own link types in team settings to map relationships between items the way your team thinks about them—beyond the defaults like Blocks, Duplicates, and Relates to.This is especially helpful for users who have custom link types in their Jira instance—they can now create those same link types on the airfocus side rather than mapping to the default three link types. To learn more about creating custom item links, visit our Help Center article.  Jira Fix Version and Milestone SyncingMap the airfocus Milestone field to Jira Fix Versions. We’ve introduced two new mapping options to support different workflows:Fix Version (most recent)  Milestone (single select): A one-way mapping that ensures you don’t overwrite external data with incomplete information Fix Version  Milestone (multi-select): A full two-way mapping for bidirectional synchronizationThis update supports auto-mapping, manual mapping, and the ability to auto-create field options in airfocus (auto-create is not supported in Jira). To learn more about these updates to the Jira integration, visit our Help Center article.  Edit Lucid documents directly in airfocusEdit Lucid documents directly in airfocus. Simply click the Select from Lucid option when embedding a Lucid view, and you will be able to select an existing document or create a new one. When prompted, give the document edit permissions, add it as a view, and you will be taken to an embedded Lucid editor experience. To learn more about embedding Lucid documents in airfocus, visit our Help Center article. Tue, 28 Apr 2026 19:18:24 +0200 https://community.lucid.co/product-questions-3/new-lucid-mcp-tools-export-and-extract-with-ease-13292 We’re making it even easier for your AI to handle the exporting and extracting content from your Lucid documents. We’ve just added two new tools to the Lucid MCP suite that bridge the gap between your diagrams and your final deliverables. Export Pages as PNGs: No more manual screenshots. You can now ask the AI to snap a high-res image of any page in your document. Example: “Export my ‘Project Timeline’ document in Lucid as a PNG file.”  Fetch Image Assets: Need that specific screenshot or logo hidden inside a diagram? The AI can now grab the source file for you. Example: “Find and fetch images from my Lucid Project Brainstorm document.” We built these features to bring Lucid’s visual intelligence directly into your AI tools. Previously, your AI could talk about your work, but it couldn't show it. Now, by making these features accessible via MCP, your AI can fetch, export, and present your visual data instantly. These updates are live and ready to help you move faster. Give them a spin and let us know what you think! For more information, check out this Help Center article. Product questions Tue, 28 Apr 2026 18:48:15 +0200 https://community.lucid.co/lucid-for-education-k-12-16/share-your-examples-of-lucid-in-the-classroom-10 If you’ve made a great template or have used Lucid to support your work in the classroom we’d love to hear from you!  Comment below to: Introduce yourself to the Lucid for Education Community and let us know your name what you teach and how you use Lucid. Share your questions or feedback for us on how we can best support teachers and educators Inspire others and showcase how you use Lucid! Share a screenshot of your diagram or how you’re using Lucid products in the classroom. Lucid for Education K-12 Tue, 28 Apr 2026 18:19:18 +0200 https://community.lucid.co/product-questions-3/can-t-restore-2mb-file-13286 Hi, I’m trying to bulk restore files from one Lucid account to another. I tried to do all the files in my team hub, which is around 6mb, and got an error after attempting to restore multiple times. I decided to restore one by one and it seems like one of the files is the culprit.The 2mb file keeps giving me the “The process timed out. Press the Restore from backup button to try again. If the problem persists, please contact Lucid Support.” error. I get the suggestion to download the file into multiple files, but that doesn’t really apply here since I’m trying to restore a single file. Product questions Tue, 28 Apr 2026 17:29:13 +0200 https://community.lucid.co/ideas/convert-mermaid-diagrams-to-editable-shapes-12725 Hello Lucid Support Team,I’m running into an issue with a diagram created using Diagram as Code (Mermaid) that I’m unable to resolve, and I’d appreciate guidance on whether this is a product limitation or a configuration issue.GoalI want to convert an existing Mermaid-based diagram into fully editable native Lucidchart shapes (so individual boxes, connectors, and containers can be selected and edited without touching Mermaid code).Current State The diagram was created using Diagram as Code (Mermaid). Clicking the diagram always selects it as a single object and opens the Mermaid editor. Individual shapes and connectors are not directly editable. What I’ve Tried Right-clicking the diagram and checking for: “Convert to shapes” “Detach from diagram as code” → These options do not appear. Keyboard shortcuts: Ctrl+Shift+V (Paste special) → No prompt appears; nothing happens. Copy → Paste within the same document: No option to paste as shapes. Checking top menus and contextual toolbars: No visible option to convert or detach from Mermaid. Verifying selection: The diagram always behaves as a single Diagram-as-Code object. Observed LimitationIt appears that in my Lucid environment / tenant: Mermaid diagrams cannot be converted into native shapes There is no exposed “convert” or “paste as shapes” workflow Diagram-as-Code objects are effectively locked to code-only editing Question Is this behavior expected for certain plans or tenant configurations? Is there an official way to convert Mermaid diagrams into native Lucidchart shapes in this environment? If not, is recreating the diagram manually the only supported path? I’ve attached screenshots showing: The Mermaid editor opening when the diagram is selected The absence of any “Convert to shapes” or “Paste as shapes” options Thanks in advance for your help and clarification. Tue, 28 Apr 2026 17:26:32 +0200 https://community.lucid.co/product-questions-3/grid-lines-appearing-for-others-13274 In one workflow process diagram, grid lines are appearing both in the embedded version and in the Lucid web app for a coworker. When I access the diagram, I see grid lines in the embedded version but not in the Lucid web app. My expectation is that grid lines should not appear for any users in either view.Other diagrams behave as expected, with no grid lines showing in either the embedded view or the web app. Why is this particular diagram behaving differently?Grid Lines appear in embedded version for both myself and co-workerGrid lines DO NOT appear for me in lucid web app but appear for co-worker  Product questions Tue, 28 Apr 2026 17:13:21 +0200 https://community.lucid.co/admin-questions-2/ado-cards-not-resolving-area-path-13209 This seems very similar to this post, but that did not seem to get to a resolution, so I’m opening another for my scenario:We are using the Azure DevOps Cards extensively and we have started seeing issues with Area Paths showing up as numbers rather than the Display Name.For example, this area path should be showing “Redwood”  We have tried the following, but none of these have changed the behavior we are seeing:Unlink/relink to ADO Create a new fresh Lucid Spark board from scratch Try in multiple different browsers (Chrome, Edge, Firefox)We are getting the same “number” in all cases.  The part that is confusing is that some area paths DO work and show the display name correctly.  But most of them in our system are showing only as numbers. As further background,  I can see the area paths in the import screen by display name.  For example: I can also inspect with F12 web browser console and see the actual area paths coming back in the payloads from ADO. Admin questions Tue, 28 Apr 2026 16:30:08 +0200 https://community.lucid.co/admin-questions-2/i-created-users-in-admin-but-they-cant-see-the-team-page-13291 I created users in admin, but they cant see the team page. Further, in my account, when I attempt to add them to the Team page, they are flagged as external users. The same email was used on the admin create user page, as well as in the add user to Team popup. Admin questions Tue, 28 Apr 2026 16:14:56 +0200 https://community.lucid.co/product-questions-3/lines-not-straight-when-exporting-13289 I am making a somewhat large chart, but when I export it (PNG or PDF), the lines become “wobbly” and not straight. What is causing this? I tried incognito mode and different export methods. It could be because I have a lot of objects. Would this sort of thing cause the issue?  Product questions Tue, 28 Apr 2026 14:40:45 +0200 https://community.lucid.co/product-questions-3/page-names-are-not-being-saved-13271 I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over  Product questions Tue, 28 Apr 2026 13:55:13 +0200 https://community.lucid.co/product-questions-3/text-covering-the-line-arrow-end-13273 How can we change setting for viewing the tip of arrow ? The text “Azure files” hide the tip and we not find how we can view it.  Product questions Tue, 28 Apr 2026 10:14:01 +0200 https://community.lucid.co/product-questions-3/exporting-frames-to-pdf-removes-shapes-13212 Observed behaviourWhen exporting a frame with contents (eg screenshots, post it notes etc), selected items are EXCLUDED from the PDF Eg a horizontal lineExpected behaviourALL items within the frame should be INCLUDED in the export Product questions Tue, 28 Apr 2026 08:40:18 +0200 https://community.lucid.co/admin-questions-2/cannot-display-last-login-information-13290 Hello,Recently I cannot display users’ last login information whreas our plan in Enterprise Plan.Do we need further upgraded plan to have this information or should I change some settings on console (searching several points but cannot find clues yet) ? Thank you in advance for your warm support.Best regards, Admin questions Tue, 28 Apr 2026 07:17:31 +0200 https://community.lucid.co/product-questions-3/copy-and-paste-a-bpmn-diagram-13246 When I copy elements from one BPMN diagram and paste them into another, some information flow links are dropped. The elements themselves paste correctly, but certain connections between them do not survive the operation.**Steps to reproduce:**1. Open source diagram containing elements connected by information flows2. Select and copy the relevant elements (Ctrl+A or lasso selection)3. Open or switch to the target diagram4. Paste (Ctrl+V)5. Observe: some information flow links are missing**What I've ruled out:**- No layers are in use in either diagram — this does not appear to be a layer visibility issue- The missing links are present and valid in the source diagram before copying**Expected behaviour:** All information flows between copied elements should be preserved in the target diagram.**Actual behaviour:** A subset of information flows are silently dropped on paste.**Questions:**- Is this a known limitation when pasting across diagrams (vs. within the same diagram)?- Is there a workaround — e.g. exporting/importing XML directly, or a specific selection method that preserves all links?- Are there any conditions under which information flows are intentionally excluded from a copy operation?Any guidance appreciated. Product questions Tue, 28 Apr 2026 06:27:49 +0200 https://community.lucid.co/product-questions-3/using-different-colors-in-uml-mark-up-8547 Hi!I am in the middle of generating a flow using UML mark-up and i really need to use different colors to differentiate some of the flows that are really sub flows. Is there anyway to use different colors by line, I have tried highlighting one line and then changing the color but it does not work. It may not be possible, but thought I would ask!Thanks,Paul Product questions Tue, 28 Apr 2026 02:42:26 +0200 https://community.lucid.co/ideas/sugerencia-de-mejora-historial-de-conversaciones-con-ai-13288 Hola,Me gustaría sugerir una función para Lucid AI: la posibilidad de guardar y recuperar conversaciones anteriores dentro de cada documento.Hoy, cuando tengo una conversación útil con la AI para entender un tema, resolver dudas o desarrollar ideas paso a paso, esa información se pierde si cierro la sesión o vuelvo más tarde. Esto hace difícil retomar el trabajo donde lo dejé.Sería muy valioso contar con:Historial persistente de chats asociados al documento Opción de reanudar conversaciones anteriores Posibilidad de buscar conversaciones pasadas Opción de renombrar chats importantes Relación clara entre el chat y los cambios hechos en el documentoEsta función haría que la AI fuera mucho más útil para aprendizaje, seguimiento de ideas y trabajo continuo en proyectos largos.Gracias por considerar esta mejora. Mon, 27 Apr 2026 23:37:29 +0200 https://community.lucid.co/product-questions-3/import-figjam-boards-into-lucidspark-using-copy-and-paste-8427 You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes Shapes Mind maps (imported as shapes) Sections (imported as frames) Tables Text Lines Stamps (not including profile picture stamps)With copy and paste import, you cannot migrate:Drawings (created using the marker, highlighter, or washi tape tools) Images Stickers Widgets Figma content  Import unsupported content as an imageFor any of the unsupported content listed above that isn’t available for functional migration, you do still have the option to import an image into Lucidspark. This will retain the visual fidelity of the content, but will not migrate as editable content in Lucidspark. This method is best for copying content for documentation purposes or migrating images.To import your FigJam or Figma content as an image, follow these steps:In a FigJam or Figma board, highlight and copy any content you want to move to Lucidspark by using the keyboard shortcuts Ctrl+Shift+C (on PC) and Cmd+Shift+C (on Mac). In a Lucidspark board, right-click and select Paste. Keyboard shortcuts to paste: Ctrl+V (on PC) and Cmd+V (on Mac). All copied content will appear as a single image on your Lucidspark board. If you wish to migrate two images on a board, you may consider copying each image separately and pasting them separately to keep them separate on your board. FAQCan I edit my documents once they are migrated?Yes! Your content will paste as fully functioning Lucidspark content so you can edit all of the content on the board. This is not applicable if you insert your content as an image.Note that your content may not come over looking exactly like it did in FigJam. Your content will come over as Lucidspark content, so there may be a few expected differences. Adjusting visual fidelity on your boards is easy and quick.How much manual adjustment will I need to do after a migration?Expect to adjust about 20-30% of your FigJam content from the migration.I don’t know how to adjust fidelity items on my import. How do I learn?Lucidspark is easy to learn, and may even feel similar to FigJam. To learn how to use Lucidspark, check out our Whiteboarding Foundations course or refer to our Welcome to Lucidspark article.I tried importing my Figma content, but it didn’t look right. What should I do?Figma content is not supported with the copy and paste import. You may only import FigJam content. To migrate any unsupported content, copy it as an image and paste it as an image onto your Lucidspark board. Product questions Mon, 27 Apr 2026 22:33:47 +0200 https://community.lucid.co/product-questions-3/presentation-builder-opens-every-time-i-open-a-file-13287 How do I make it not do that. It’s annoying. I’ve tried closing it and opening the file again but it keeps popping up.    Product questions Mon, 27 Apr 2026 21:30:53 +0200 https://community.lucid.co/admin-questions-2/aws-architecture-diagram-generation-fails-13270 I’m encountering repeated failures when trying to generate an AWS architecture diagram in Lucid.The diagram request was attempted multiple times and failed each time with the message: "Something went wrong on our end." The issue occurred both with the original detailed prompt and with a condensed version, so it does not appear to be caused by prompt length alone.Original prompt used: "An illustrative, clean vector-style AWS architecture diagram on a white background. At the top-left, a blue banner with a white cloud and "Region" text. Below it, a row of distinct, labeled service icons separated by dashed vertical lines: S3 bucket (green), DynamoDB (blue with lightning), SNS/SQS (red cloud), Route 53 (green tables), and a CodePipeline/CI/CD icon (purple brackets with code) within a shield lock. The entire center is a large green-outlined VPC. Within the VPC, two large blue-dashed boxes represent Availability Zones, both clearly labeled. At the top intersection, a central purple circular Internet Gateway icon. On the far-left, an S3 gateway endpoint shield and label. Inside each Public subnet: a green lock, a NAT gateway icon, and label. Inside each Private subnet: a blue lock, a server chip icon, and label. A central dashed box across the public subnets contains the Application Load Balancer icon and label. The servers in the private subnets are enclosed in a solid red-outlined rectangle labeled "Security group," and an orange cross icon for the Auto Scaling group is centrally positioned between the private subnets. All text is crisp and aligned."Condensed prompt used: "Create a clean horizontal AWS architecture diagram on a white background. Add a blue Region banner at top left. Below it, show labeled AWS service icons separated by dashed vertical lines: S3, DynamoDB, SNS/SQS, Route 53, and CodePipeline/CI/CD. In the center, place a large green-outlined VPC containing two labeled blue-dashed Availability Zones. At the top center, add an Internet Gateway. On the left, add an S3 gateway endpoint. In each public subnet, place a NAT gateway with a green lock and label. In each private subnet, place server instances with a blue lock and label. Add an Application Load Balancer in a dashed box spanning the public subnets. Surround the private-subnet servers with a red Security group box. Place an Auto Scaling group icon centrally between the private subnets. Keep the layout crisp, aligned, and balanced."Observed behavior:Diagram generation failed repeatedly Failure message was identical each time: "Something went wrong on our end" Retrying with a simplified prompt did not resolve the issuePlease investigate whether this is a known issue with diagram generation, AWS icon rendering, or the generation service itself, and advise on any workaround or next steps. Admin questions Mon, 27 Apr 2026 20:28:24 +0200 https://community.lucid.co/product-questions-3/backup-and-restore-your-lucid-documents-5563 If you are subscribed to a premium account (Individual, Team, or Enterprise) you can backup and restore your Lucid documents via your account settings. Backup and restore can be used to give yourself peace of mind, free up storage, or transfer documents to another account! Backup To download a backup of your documents follow the steps below:Access your Account Settings and select Document Settings.  Select Download. Select which folders you want to download. Select Start Download.  Note: Backups are downloaded as a .LAF file. This file type is unique to Lucid and can only be opened when restored within Lucid. Backup via Google Drive: You can also enable the Lucid Google Drive integration to backup your documents weekly. This will deliver a .LAF file of your Lucid documents directly to your Google Drive. You can then download the file from Google Drive and use it to restore those documents.Make sure your account is integrated with Google Drive. Access your Account Settings and select Apps & Integrations. Scroll to Google Drive and select Backup weekly. Select Save Changes. Restore The Restore feature allows you to upload Lucid documents using your backup .LAF file. You can upload a backup file into any Lucid account by following the steps below:Access your Account Settings and select Document Settings.  Select Choose file. Choose your backup file. Select Restore from backupFor information on transferring files via backup/restore, check out this article from the Lucid Help Center! Product questions Mon, 27 Apr 2026 20:13:50 +0200 https://community.lucid.co/lucid-for-education-k-12-16/think-see-wonder-13284 A template for Think See Wonder. what do you think? what do you notice? what do you wonder? Lucid for Education K-12 Mon, 27 Apr 2026 19:48:08 +0200 https://community.lucid.co/product-questions-3/the-colour-of-the-background-of-notes-attached-to-shapes-13277 Hi,I’m having an issue with the “Notes” attached to “Shapes” in Lucidspark.The background of these notes appears dark grey, which makes the text very hard to read. This significantly impacts usability to the point where the feature is almost unusable for my workflow.It would be extremely helpful if:the background color of notes could be customized, or a higher contrast / lighter display option was available.Right now, this limitation makes it difficult to use notes effectively in collaborative or structured work.Is there already a solution for this I’m unaware of?Thanks in advance! Product questions Mon, 27 Apr 2026 19:01:20 +0200 https://community.lucid.co/product-questions-3/why-does-my-presentation-slide-look-milky-in-lucidspark-5250 I created a graphic slide-sized and added it to my presentation when i step through and it get to that slide the slide is milky? hazed out? I tried arrange>bring to front and it's still like that. I think I'm missing a step for properly converting the graphic to a slide maybe? Product questions Mon, 27 Apr 2026 17:45:43 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-visualizing-linked-data-with-dynamic-text-badges-13161 Want to see your spreadsheet data come to life inside your diagrams? This video demonstrates how to use conditional formatting to pull values directly from linked data and display them as clear, actionable badges on your shapes.What you’ll learn:Data connectivity: The basics of connecting external spreadsheet data to your Lucidchart process map. Smart visibility: Setting up rules that only trigger when specific data (like a "cost" value) is present, keeping your diagram clean. Text badging: Automatically generating icons that display numerical values directly on a shape. Custom hover text: Using formulas to create "tooltips" that reveal deeper data or larger values when you hover over a shape. A note on the UISince this video was filmed around 2024, some menus and icons may have a different look in the current Lucid interface. However, the data-linking workflow and formula logic remain the same. Are you linking live data to your diagrams? Share your favorite way to visualize metrics in the thread below!  Inspiration Mon, 27 Apr 2026 17:15:13 +0200 https://community.lucid.co/product-questions-3/copy-link-to-selection-13285 I use Obsidian for notes and occasionally want to drop an iframe into a note that links to a Lucid drawing selection. I can copy “link to selection” for objects, but occasionally I cannot have a public link. It would force me to login which presents challenges when rendering the selection in the obsidian iframe. Does anyone know why a public link is only available sometimes in the share link options? Product questions Mon, 27 Apr 2026 16:37:32 +0200 https://community.lucid.co/product-questions-3/org-chart-image-upload-13266 When trying to upload images into an Org Chart, nothing seems to happen. I select the shape, select upload image and select the image. LucidChart spins for a second and then nothing happens. This used to work as I have an image on the chart but for some reason its not accepting images anymore. I have looked at other posts and have tried the troubleshooting steps below:Cleared out my cache Tried a different browser Made sure the images were .jpg  Made sure the image sizes were small (all under 300kb) Used incognito mode Signed out and back into LucidChartNothing seems to be working when trying to upload the images.   Product questions Mon, 27 Apr 2026 16:10:41 +0200 https://community.lucid.co/developer-community-6/getting-json-content-on-big-files-13281 When Getting Json Content on big files using “https://api.lucid.co/documents/{id}/contents” end point.I am faced with an internal 500 error when using this endpoint for very big files.I also tried using an extension using  for (const cpageId, page] of document.pages) { const items = page.allItems;Lucid is crashing also.When using an extension I was able do make it running using several calls with grouping pages as we can iterate through pages in extension.It could be interesting to have a {pageId} feature in the Json Header for getting the content of a page using the “https://api.lucid.co/documents/{id}/contents” end point as we can when exporting.It could then be a turn around for big files with 500 Error.Unless there are other solution for internal 500 Error.Regards Developer Community Mon, 27 Apr 2026 10:44:35 +0200 https://community.lucid.co/community-news-and-announcements-9/mermaid-diagram-as-code-update-automatic-sync-13262 If you’ve been using the diagram as code with Mermaid feature in Lucidchart, you know the routine: type in your code, move your mouse, select “Generate” or “Update”, and repeat. We’re excited to announce an update to this workflow!Instead of manually updating your diagram, your diagrams will automatically update as you write your mermaid code. Now it’s easier than ever to build and iterate on complex diagrams without breaking your concentration.What’s changing?The ‘Generate’ button and ‘Update’ buttons have been removed. Edits to your markup will sync with the on-document shape as you type in your code.No more toggling back and forth- just focus on your logic, and watch the visual update as you go!Mermaid diagram automatically updates on Lucid canvasGive it a try and let us know what you think!  Community news and announcements Mon, 27 Apr 2026 10:36:41 +0200 https://community.lucid.co/product-questions-3/cannot-create-blank-lucidchart-document-13280 I cannot create a new, blank Lucidchart diagram. When I click the Lucidchart > Blank document menu item the new tab opens momentarily but then closes by itself. I have cleared browser cache, tried Incognito mode and tried both Chrome and Edge browsers. None of these have worked.  Javascript console shows an error as below.  Has anyone else noticed this behaviour? Trying to work out if it is the product or our environment.  Product questions Mon, 27 Apr 2026 10:13:56 +0200 https://community.lucid.co/product-questions-3/failed-to-create-ado-work-items-from-cards-13052 I have a live connection with ADO and can successfully import work items.  the 2 way sync is enabled.When I try to create an item, it pulls in all the expected fields to be populated, and when the Create button is pressed, the card appears on the spark board and fails to create.The State field was not in the list of fields to be populated before pressing Create, which seems OK as the state should b defaulted to new for a freshly created item.   Product questions Mon, 27 Apr 2026 08:42:35 +0200 https://community.lucid.co/ideas/can-i-reposition-multiplicity-labels-in-class-diagrams-12502 Is it possible to realign or position where multiplicity labels appear in class diagrams? When I have a horizontal association and Add Multiplicities, they sometimes overlap the shape (UML class) border and are not so readable. See screenshot.  Mon, 27 Apr 2026 08:05:39 +0200 https://community.lucid.co/billing-21/refund-request-free-trial-oversight-student-13278 Hi Lucid Support,I am writing to request a refund for a recent charge of $108. I accidentally forgot to cancel my free trial before it expired, and as a student, this is a significant amount of money that I need for my school expenses.I have already canceled my subscription to ensure no further charges occur. I have not used any premium features, as the charge just took place today, April 26, 2026. Given that this was an accidental trial rollover, I would greatly appreciate it if you could make an exception and process a refund for this transaction.Thank you for your time and help! Billing Mon, 27 Apr 2026 07:59:43 +0200 https://community.lucid.co/product-questions-3/unlock-advanced-conditional-formatting-with-lucid-ai-13264 While Lucid AI has already been helping you automate your visuals, we’ve now given it a massive boost. Lucid AI can now build complex, multi-step rules, translating your natural language prompts into sophisticated logic instantly.Here’s a look at the advanced logic you can now build just by asking:Connect Multiple Conditions: Instead of just one trigger, you can chain them using AND/OR logic. Try: "Highlight shapes if the Status is 'In Progress' and the Priority is 'High'." Let Lucid AI Do the Math: You can now perform calculations based on the data nested within your shapes. Try: “Change the shape color if 'Value A' is greater than 75% of 'Value B'." Total Customization: Because the AI now handles the heavy lifting of the underlying logic, it can create or edit any rule that you previously had to build manually in the editor. Try: "Update my current formatting rule to add a second condition and change the shape border to dashed." Conditional formatting-- sped up demo You can access this expanded power in two ways:Open the Lucid AI panel and describe the multi-step rule you want to see. Utilize Lucid AI in the conditional formatting panel instead of building a rule manually. Whether you're tracking project health, managing a budget, or visualizing a complex workflow, Lucid AI now handles the intricate logic so you can focus on the big picture. For more information, check out this Help Center article.    Product questions Mon, 27 Apr 2026 01:47:22 +0200 https://community.lucid.co/product-questions-3/can-i-set-default-line-settings-13279 Is there a way to set up default Line format on the account?I don’t know if this is unique to my instance of Lucid, but somehow the default line behavior switched on two parameters:From Elbow to direct lines - it creates extra work now where I have to switch the form of the line every time I create one.  Dragging motion now starts at the end point - Essentially where I start to drag a line is now considered an end of the line with an arrow pointing towards it. To me this is very counterintuitive  and also creates extra work. Both may seem small, but every time I’m building complex workflow charts this feels like a “1000 cuts” situation and makes the tool less enjoyable to use.  Product questions Sun, 26 Apr 2026 17:53:42 +0200 https://community.lucid.co/ideas/shape-library-for-databricks-9613 It would be great to have out of the box a Shape Library for Databricks. Fri, 24 Apr 2026 21:47:17 +0200 https://community.lucid.co/product-questions-3/issues-when-using-lucid-ai-13265  Hi Micah, I am still experiencing issues when using lucid AI.  Product questions Fri, 24 Apr 2026 21:45:23 +0200 https://community.lucid.co/inspiration-5/stop-managing-files-and-start-governing-processes-13272 As a Solutions Consultant, I’ve seen organizations struggle with the side effects of process debt: team-wide misalignment, inaccurate workflows, and stalled productivity. To combat this, teams need more than a repository. While that’s a good start, you’ll also need a process governor to bridge the gap between technical details and the people who need them. I recently collaborated on a blog post all about process governance and democratization, but I typically recommend a dual-structure approach to keep processes accessible and up-to-date:Executive sponsor: Sets the high-level strategy and vision. Process champion: Manages daily governance and keeps the repository clean.True governance is about alignment over documentation. By democratizing your processes and ensuring every team member has a voice while the governor maintains the source of truth, you stop searching for answers and start executing. How is your team currently handling process debt in your own workflows? Would love to swap strategies in the comments below!  Inspiration Fri, 24 Apr 2026 21:38:19 +0200 https://community.lucid.co/product-questions-3/unable-to-import-pdf-thumbnail-12998 We’re currently experiencing an issue with the PDF extraction feature and wanted to check if anyone else has encountered something similar.When attempting to extract content from a PDF, the tool continues loading for around 15 minutes before ultimately failing. This is consistently reproducible across multiple files.Has anyone seen this behaviour before or found a workaround?  Product questions Fri, 24 Apr 2026 21:35:34 +0200 https://community.lucid.co/ideas/change-tiers-in-org-charts-in-lucidchart-715 Are you able to manually state what 'tier' members of staff should be. We have instances where different tiers/levels report into the same staff. For example this picture I need Head of Development to be Tier 3 (not 2) even though the direct report is still into Tier 1. The child links of Head of Development should also be moved down to Tier 4 (not 3).   Fri, 24 Apr 2026 21:25:13 +0200 https://community.lucid.co/ideas/data-driven-page-variables-for-conditional-formatting-13253 Use case: I have a smart container populated from a spreadsheet. The data represents a 2-level capability model for the whole company. The spreadsheet contains also multiple columns with the number of applications associated to each level 2 capability, one column for each line of business (LOB). E.g., You can have a level 1 capability called “Human Resources Management” with a few level 2 children capabilities. One of those level 2 can be “Recruitment” which has a total of 17 applications associated to it, say 5 of those 17 belong to Investment Bank, 4 to Retail Bank, 5 to Asset & Wealth Management and 3 to Corporate.I can use conditional formatting to color the boxes representing level 2 capabilities using the total number of applications mapped to them (17 in the example above).What I would like to do, is to have a way to select a specific LOB, e.g. using a dropdown selector or shapes used as buttons, and refresh the color the boxes using the numbers for that LOB. So that as I change the selected LOB the diagram gets colored in a different way.Since I have the data about the number of apps (both total and for each LOB), I could create a number of conditional formatting rules such as: “IF LOB = “Investment Bank” and APP # is between 51 AND 100 THEN set custom formatting: fill color to YYY”Request:If I could declare a page variable and use a dropdown / buttons / shapes / ? to set the variable’s value and then use that variable in conditional formatting rules, then I could create a powerful dynamic diagram that would support my and many other (I believe) use cases Fri, 24 Apr 2026 21:15:06 +0200 https://community.lucid.co/lucid-for-education-k-12-16/remove-extra-org-chart-sheets-13249 My Org Chart is showing as one sheet out of six sheets and I need help removing the extra sheets surrounding it?  Lucid for Education K-12 Fri, 24 Apr 2026 19:27:38 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-validating-shape-placement-with-smart-containers-13160 How do you ensure your team isn't placing incompatible components within the same environment? This tutorial walks through two powerful methods for using conditional formatting and formulas to validate what belongs inside your smart containers.What you’ll learn:Predefined rules: How to set up specific call-out rules for common "incorrect" shape pairings. Advanced data linking: Creating flexible rules that reference a custom data list of restricted associations directly on the shape. Dynamic feedback: Using interpolated text to display custom, real-time alert messages that tell the user exactly why a placement is invalid. Control at scale: Leveraging these formulas to maintain high standards for complex technical or organizational maps. A note on the UIThis video was produced around 2024. While the Lucid interface has seen some visual updates since then, the formula engine and conditional formatting logic demonstrated here are still the standard for building "intelligent" documents. Are you using smart containers to audit your diagrams? Let us know how you’re automating your quality control below!  Inspiration Fri, 24 Apr 2026 17:15:36 +0200 https://community.lucid.co/ideas/add-azure-2024-shapes-to-api-13269 The API should be updated to allow a namedShape to be from the azure2024 class. At the moment only azure2021 shapes are supported which means it is impossible to programatically create relevant azure diagrams Fri, 24 Apr 2026 11:59:55 +0200 https://community.lucid.co/admin-questions-2/how-to-empty-trash-folder-your-admin-has-disabled-this-feature-13258 Hi, when I try to empty the trash folder in the team folder directory, I get the message that I do not have the rights to do that. Currently I hold the account owner role of the VILS Enterprise account. How this can be solved?   Admin questions Fri, 24 Apr 2026 09:49:13 +0200 https://community.lucid.co/product-questions-3/resize-text-box-inside-a-shape-12894 When i add a share, one of the pre-provided/default Lucid shapes, how do i increase the size (left - to - right) of the text ‘box’ of the shape?I dont want to resize the shape. I just want to fit more on a single line below the shape. I want the text to move with the shape/be a part of the shape. Product questions Fri, 24 Apr 2026 00:36:37 +0200 https://community.lucid.co/community-news-and-announcements-9/lucid-power-user-kit-help-your-team-get-more-out-of-lucid-12791  Hello Community! If you have been using Lucid a lot lately and finding smart ways to make it work for your team, this one’s for you. We have put together a Lucid Power User Kit for all our power users, Admins, Legends, and anyone who wants to take the lead and help their peers get more out of Lucid! Many of you are already the go-to person when it comes to boards, templates, and running collaborative sessions. When you share what is working, it encourages others to try new things and level up how they use Lucid in their own work.This kit is here to support you in that. It includes ready to use learning sessions, practical templates, mini challenges, tips, and simple ways to share best practices with your team. ​​If you are passionate about making the most out of Lucid and helping your team collaborate better, this is the best way to start!>>> You can access the Lucid Power User Kit here <<<  Community news and announcements Fri, 24 Apr 2026 00:06:14 +0200 https://community.lucid.co/admin-questions-2/lucidchart-connector-broken-for-confluence-12702 Confluence connector for lucid app is broken All embedded diagrams hang with “App is not responding. Wait or cancel?” Editing the macro settings returns : Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable. I am admin on both Confluence and LucidChart Admin questions Thu, 23 Apr 2026 20:26:09 +0200 https://community.lucid.co/product-questions-3/drawio-and-xml-files-not-importing-correctly-13263 I have been successfully importing xml files up until yesterday (4/21/26) but they are now appearing as blank canvases. I switched to drawio files per the documentation and am receiving the same result. Has something changed? I have an XML that I know imported last week as an example. What am I missing? Product questions Thu, 23 Apr 2026 19:12:04 +0200 https://community.lucid.co/admin-questions-2/users-deletion-13268 I hosted in my team for a few months two users externals to my company, to advocate them in using Lucid (and thaught them how to use it).Now their organization acquired an enterprise license, so I deleted their users and licenses.Unfortunateoy they result still associated to Astheria’s domain and cannot access their domain, what ca I do? Admin questions Thu, 23 Apr 2026 18:47:03 +0200 https://community.lucid.co/product-questions-3/lucid-card-details-missing-in-current-version-display-13241 My colleague opened a Lucid Spark board and found the status missing from our Lucid Cards. Opening the edit view for the card, no field data appears.No field data included, even Title, which appearsPoking around the revision history, selecting an earlier version enables the display. Incrementing back to the current version corrects the view, but after closing and reopening the document the data is still missing.I tried correcting the display and making an edit (added a card), same result when reopening. I corrected the view, then copied the document. The new document includes the desired data, but then I’ve lost the revision history. This content is on a second page added by switching to Chart editing.On the Lucid Chart side, I found history reflecting data changes on 80 objects (the whole board).Where’d the data go?  Product questions Thu, 23 Apr 2026 18:42:35 +0200 https://community.lucid.co/ideas/document-tabs-for-lucidspark-13193 Hey Lucid Team,I’m really enjoying Lucidspark, but there’s one thing I’m missing from my Miro days: Document Tabs!Managing multiple boards (like "Org," "Product," and "Pricing") gets messy in a browser. I’d love to have a tab bar right inside the app to switch between my projects instantly without the clutter.It would be such a huge workflow booster for those of us who juggle multiple boards all day. Any chance we can see this in the future?Thanks for the great tool! Thu, 23 Apr 2026 15:39:41 +0200 https://community.lucid.co/admin-questions-2/lucidchart-diagrams-in-confluence-after-ending-subscription-13251 My current subscription will expire in a few days. What will happen to all the Lucidcharts diagrams I have embedded in Confluence after my subscription ends? Will they disappear or show up as broken links? Admin questions Thu, 23 Apr 2026 15:22:51 +0200 https://community.lucid.co/product-questions-3/can-i-create-an-erd-diagram-with-more-than-3-columns-13223 Currently I’m convincing our product team to use lucid chart so that we can discuss our project development on LucidChart. First they felt the tool was comfortable when using the table feature so that they can fill in the tables and link lines by row with ER diagram table shape(sad thing is regular table shape does not support table row linking to another table row with latching). Unfortunately, what our product team member realized is that whenever they want to add more columns than three for the table, the shape does not support that functionality which makes everything useless. I told them to try out regular table shape but they say when they manually link the row with the line and add extra row at the bottom, the linked line position above the target row moves relatively to the height of the table which they have to manually adjust all connected line position. Please make development team to make a feature to fix the latched line position to absolute position. Product questions Thu, 23 Apr 2026 07:36:16 +0200 https://community.lucid.co/product-questions-3/lucidchart-shows-sync-error-we-couldn-t-sync-your-data-click-to-try-again-13083 Hi Community,In Lucidchart, it is possible to edit data directly via the right‑hand context menu under Data, which then writes the changes back to the connected Excel file.For me, this works fine (I am the owner of both the Excel file and the Lucidchart document).However, when we tested this with a colleague, it did not work for her. As soon as she tried to edit data, all shapes showed the following error message:“We couldn’t sync your data. Click to try again.” Clicking the message does not resolve the issue, and the data does not sync to Excel at all. The error message appears on each individual shape and only disappears after all connected data is removed and re-linked again.Are there permission, ownership, or sharing restrictions that prevent collaborators from updating Excel data via Lucidchart? Or is this a known limitation?Thanks a lot for any insights! Product questions Thu, 23 Apr 2026 06:51:29 +0200 https://community.lucid.co/product-questions-3/auto-number-your-flowchart-in-lucidchart-1367 Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this!  Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=groupby(map(sort(filter(children, x => and(not(iserror(x.Distance)), itemtype(x) = 'Block')), 'asc', x => x.Distance + 0), x => object('id', label(x), 'index', x.index)), x => x.id, x => x.index). This formula sorts all blocks in the flow chart by distance and then groups them into an object where the key is the shape label (ID) and the value is the index returning in a mapping from block to unique numbering.   4. Lastly add a conditional formatting rule to add a badge when NOT(ISERROR(@Distance)) and itemtype = 'Block' (to prevent them from showing on lines) with the formula =GET(Page."Numbering", label) for the badge label. See screenshot for what the  conditional formatting rule should look like (no else condition needed for this).These steps will allow you to easily add and update step numbers to process flows while eliminating any duplicate numbers! Useful Links:Conditional Formatting in Lucidchart Formulas help center article Product questions Thu, 23 Apr 2026 06:31:59 +0200 https://community.lucid.co/product-questions-3/unable-to-import-pdf-thumbnail-13007 I am currently unable to download PDF files to my Lucid boards. This has been happening for a week or so now. The files just ‘hang’ when importing the thumb nails:  Product questions Thu, 23 Apr 2026 06:25:09 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-managing-line-connections-with-smart-logic-13159 Tired of seeing incorrect connections in your team's technical diagrams? In this walkthrough, we explore how to use conditional formatting and formulas to create a self-policing diagram that alerts users when a connection violates your architectural standards.What’s covered:Intelligent formulas: Using the contains and connected logic to identify specific relationships between shapes. Error detection: Setting up a rule that automatically flags unauthorized paths—for example, preventing a firewall from connecting directly to a server. Visual coaching: How to automatically restyle "incorrect" lines (like turning them bright red and dashed) to guide users toward the correct configuration. Validating paths: Ensuring your rules stay flexible enough to allow approved connections, like firewall-to-router. A note on the UIThis video was produced around 2024. While the Lucidchart interface has been updated since then, the formula logic and conditional formatting tools remain as powerful as ever. Do you use line-governance rules for network maps or process flows? Share your logic tips in the comments!  Inspiration Wed, 22 Apr 2026 17:15:47 +0200 https://community.lucid.co/product-questions-3/ai-error-something-went-wrong-on-our-end-12935 Hello team,when submitting an AI prompt on Lucidchart I only get the error “Something went wrong on our end”. I tested it on different browsers, and in incognito but the error is the same.By looking at the network requests I can see the call returns a 500 error. See screenshot below.How to proceed?Thanks  Product questions Wed, 22 Apr 2026 13:02:14 +0200 https://community.lucid.co/inspiration-5/the-product-ops-roi-conversation-every-senior-leader-should-have-13259 Hey community Product ops is a fast-growing discipline, but how do you actually prove its ROI to senior leadership?In our latest webinar, we asked that question to Ross Webb, senior product leader who has led product organizations of 200+ people at companies including Amazon and Just Eat, and Hugo Froes, who has built product ops from the ground up at companies like Farfetch and OLX. Here are my four favorite quotes from the session.  1. "Product ops can't be the last function still presenting activity reports and calling it value.” – Ross WebbFeatures shipped, processes documented, tools implemented. These are outputs. Sales, marketing, and finance are all held to outcome-based KPIs: revenue, retention, and cost savings with a named P&L line. Product ops needs to meet the same bar.The shift Ross is pushing for: From “What do we do?” to "What is the measurable business impact of what we do?” 2. "How much money am I saving, or how much money am I making? That's the simple question we have to keep asking ourselves." – Hugo FroesQualitative evidence – pulse surveys, team satisfaction scores, stakeholder feedback – won't survive a budget conversation. Hugo's test for every initiative: Can you attach a dollar (or euro) figure to it? If not, it's worth asking whether it should be a priority at all.Bonus: asking this question early also filters out initiatives that don't have real sponsorship from above, saving months of building something nobody actually needed. 3. "Attribution in product is incredibly hard. But it’s not impossible. The bar isn't perfection. It's credibility." – Ross WebbDrawing a causal line from product ops to business outcomes is hard. Ross's suggestion: Identify an outcome leadership cares about, trace it back to the product decision that drove it, and then trace that back to the product ops work that made the decision possible. Leadership can connect the dots if you give them a thread to follow. 4. "You're not defending your existence once a year. You're demonstrating compounding value every quarter." – Ross WebbRoss and Hugo both advocate for a quarterly ROI scorecard: 4-5 dimensions tied to business outcomes, scored honestly, shared regularly. It puts product ops in the same language as every other function being reviewed, and builds credibility over time.  Would love to hear from you: How are you making the ROI case for product ops in your organization? Are you tracking outcome-based metrics, or still fighting the "what even is product ops" battle? Want to watch the full session with Ross and Hugo? Catch the replay here  – Emma  Inspiration Wed, 22 Apr 2026 13:00:42 +0200 https://community.lucid.co/product-questions-3/having-issues-with-lucid-ai-chat-13261 I CANT GET ANYTHING THROUGH, JUST LOADS AND THEN SAYS THERE WAS AN ERROR AND TO TRY AGAIN. IVE GON INCOGNITEO AND OPENED A NEW BROWSER, COPIED THE DOCUMENT - NOTHING IS WORKING Product questions Wed, 22 Apr 2026 13:00:16 +0200 https://community.lucid.co/ideas/copy-locked-shapes-without-unlocking-7923 I would like to be able to copy/paste locked content. When we create activities in a Lucid board, we often have to make several areas for users. In these areas, we usually lock down a lot of the elements so they aren't inadvertently moved. Currently locked content will not copy/paste so replicating these areas is very difficult.  Tue, 21 Apr 2026 23:59:19 +0200 https://community.lucid.co/product-questions-3/can-i-click-into-a-shape-to-add-steps-13213 For example one task is to make a tea, can i then click into the task and write the steps of how they make the tea in there?I have a large number of tasks which have steps to them, and i want to click the task and open it up to see how its done, is this possible? I don’t want to create another flow to explain how the task is done if i can avoid it Product questions Tue, 21 Apr 2026 21:34:38 +0200 https://community.lucid.co/product-questions-3/moving-grouped-items-changes-position-13233 I have a background and some items in front of it. I group them and when I drag them to another place, sometimes the item in the back moves to the front.  Video of background items moving forward Product questions Tue, 21 Apr 2026 19:13:46 +0200 https://community.lucid.co/admin-questions-2/what-is-the-exact-rpo-and-rto-time-for-lucid-13257 Hello, What is the exact  RPO (Recovery Point Objective) and RTO ( Recovery Time Objective ) for Lucid ? BR,Sinan Karadeniz Admin questions Tue, 21 Apr 2026 16:48:46 +0200 https://community.lucid.co/developer-community-6/python-sdk-for-data-connector-actions-collection-api-13232 Hi Lucid team,We're building a LucidChart extension with a data connector that currently runs on Azure Functions (Node.js/TypeScript). We're in the process of migrating our backend to Python (FastAPI) and have successfully moved most of our data connector actions — the HTTP contract (POST with action data + OAuth token) works great from any language.However, we have one action that we can't migrate: it uses DataConnectorAsynchronousAction.client.update() method to write data into Lucid document Collections. This might only be available through the TypeScript lucid-extension-sdk, and we haven't found a Python equivalent.Specifically, our action reads simulation result CSV files from Azure Blob Storage, transforms them, and pushes them into Lucid Collections so they can be visualized within the document. The client.update() call with collection schemas and serialized fields is the only way we've found to do this.Questions:  1. Is there a Python SDK (or REST API) for writing to Lucid Collections from a data connector?  2. If not, is this on the roadmap?  3. Is there documentation on the underlying HTTP protocol that client.update() uses, so we could potentially call it directly without the TypeScript SDK? Any guidance would be appreciated. We'd love to fully consolidate our backend into a single Python service.Thanks!Dan Developer Community Tue, 21 Apr 2026 16:16:23 +0200 https://community.lucid.co/ideas/list-in-number-or-bullet-point-format-13255 Currently any list numbering or bullet point in a text box in Lucidchart is formatted the same as the previous line.  The numbering or bullet points cannot be selected to allow reformatting i.e. bold, different colour.  Adding more text formatting options will help with the ability to recreate and edit process documentation for publishing to Process Accelerator. Tue, 21 Apr 2026 16:00:45 +0200 https://community.lucid.co/ideas/lock-entire-diagrams-by-status-to-stop-edits-6149 Hello,As the title suggests, is there a way to lock completed diagrams to remove the risk of someone on our team (including myself) from accidentally editing? I have seen other posts about changing the status to “approved” or “completed” but this does not prevent editing from my experience.  Tue, 21 Apr 2026 15:10:03 +0200 https://community.lucid.co/product-questions-3/resize-lucidchart-shapes-without-moving-other-shapes-1085 Hello. I have a PROCESS shape extended to a long rectangle. I have a bunch of other shapes connected to it. I would like to extend the rectangle to the right without all of the existing connections shifting. Is there a way that I can drag the right border without dragging the arrows with it?   Thank you   Product questions Tue, 21 Apr 2026 14:01:59 +0200 https://community.lucid.co/ideas/unable-to-change-icon-color-13119 I would like to change the color of an icon, in the same way that you can change the color of a shape or a note.Currently all icons are black and this cannot be changed.Related question here:  Tue, 21 Apr 2026 00:01:01 +0200 https://community.lucid.co/product-questions-3/find-exactly-what-you-need-with-ai-powered-feature-search-13254 We’re excited to introduce a more intuitive way to navigate your Lucid workspace! Easily navigate the canvas by utilizing Lucid AI to instantly locate any tool or feature.Simply type what you’re looking for into the AI interface, and Lucid AI will instantly identify the tool you need and bring you to its location in the canvas. By bringing features directly to the AI interface, we’re removing the learning curve for advanced tools and helping users to quickly move from brainstorming to execution.Whether you’re a power user or just getting started, this update is designed to help you stay in your flow without the interface ever getting in your way. Try it out in your next document!For more information on Lucid AI tools, check out this Help Center article.   Product questions Mon, 20 Apr 2026 23:49:50 +0200 https://community.lucid.co/developer-community-6/embedded-documents-do-not-render-and-appear-all-black-13238 Here is how I am embedding the document:Use of the document picker to obtain the document and the document ID POST request to /documents/${documentId}/embeds to obtain embed id POST request to /embeds/token with the embedId and origin in the bodyI then use the token returned in the iframe: https://lucid.app/embeds?token=:tokenI have been able to confirm that the origin we are passing is formatted like “sub-domain.domain.com”, which matches the site I am testing on. The document will “flash” for a moment, before the render goes full black as seen in the screenshot below.  Developer Community Mon, 20 Apr 2026 23:35:58 +0200 https://community.lucid.co/product-questions-3/hidden-notes-on-lucid-cards-13242 When using cards, I often add notes to the cards to store information. The card icon has disappeared on all my cards. When I click on the three dots for a card, it says ‘delete note’ so this leads me to believe the note is still there, I just can’t click on it because the icon is hidden. Under Board Settings > Show / Hide > Show Notes is checked. If I uncheck this, nothing happens and if I refresh the page it reverts to being checked without my doing so. I can add a new card and add a new note to it and the icon will show up only for a few minutes. Then it disappears like the rest of them.  Product questions Mon, 20 Apr 2026 20:40:35 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/collaborative-planning-in-the-culinary-arts-13252 Idea Spark | Collaborative Themed Menu Planning  Template: Collaborative Themed Menu Brainstorm Detailed WalkthroughIn this activity culinary students are given a chance to collaborate with their peers to create a themed menu.  This allows students to refine their conceptual designs while practicing the teamwork required for success in a real restaurant.  In this example students are able to brainstorm, discuss, and come to an unbiased consensus on which ideas they want to move forward with when collaborating together to create their themed menu. Students start by building a customer profile.  Who are they designing this menu for?  Now that they know who their customers are, they start to  brainstorm, discuss and select their dishes  Lastly, students make final decisions about their menu: using emoji reactions, voting sessions or visual activities    Lucid for Education Higher Ed Mon, 20 Apr 2026 20:24:51 +0200 https://community.lucid.co/product-questions-3/boards-have-disappeared-from-lucid-account-13248 I logged into my account and can’t see previously created charts. Where are they? Product questions Mon, 20 Apr 2026 20:20:17 +0200 https://community.lucid.co/product-questions-3/command-zooming-in-with-trackpad-does-not-work-13237 I used to be able to hold the command key on my mac and zoom in and out with my mouse scroll wheel or track pad. This still works in chrome, but if I leave the tab idle and return to it, the functionality is broken. Refreshing the page, it works again. I can use navigation mode in the meantime but wanted to flag since this behavior (command + scroll) is standard for zooming in other apps. Product questions Mon, 20 Apr 2026 20:12:05 +0200 https://community.lucid.co/product-questions-3/nested-frames-broken-when-pasting-13217 There seems to be a bug when copying and pasting nested objects (or at least nested frames & containers).On board 1, all frames are contained, so if I drag the outer frame everything inside moves with it.When copying and pasting onto another board, the nesting is lost for many of the frames. They appear behind the container and are no longer inside it.Screenshot: (In the bottom one, all the light gray objects are hidden behind the frames that they were supposed to be inside of.) Product questions Mon, 20 Apr 2026 18:11:34 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-automated-error-checking-with-smart-templates-13158 Ever wish your diagrams could tell you when something is out of place? This tutorial dives into the "smart" side of Lucidchart, showing you how to use formulas and conditional formatting to enforce diagramming standards automatically.What you’ll learn:Data-rich containers: How to assign custom properties (like "ID" and "Type") to containers—such as VPCs—and the individual components within them. Smart formulas: Using the does not contain and contained by formulas to create logic that knows where a shape belongs. Automated coaching: How to trigger alert icons and custom hover text that guides users to move shapes to the correct location in real-time. Control at scale: Leveraging custom shape libraries to maintain consistency across your entire team. A note on the UIRecorded around 2024, this video features a previous version of the Lucid interface. While the buttons may have a fresh look today, the formula logic and conditional formatting power shown here are still fully supported. Are you using formulas to keep your diagrams organized? Let’s talk about your favorite use cases below!   Inspiration Mon, 20 Apr 2026 17:15:30 +0200 https://community.lucid.co/product-questions-3/automatic-sync-issue-between-excel-and-lucidchart-13082 Hi community,maybe someone here can help me.I currently have an Excel file connected to a Lucidchart diagram. Both the Excel file and the Lucidchart document are used collaboratively by multiple teams.The problem is:The data only synchronizes when I personally open both the Excel file and the Lucidchart board. If I don’t do this, changes made by other team members are not reflected. This means I have to open the Excel and the Lucidchart document every day just to trigger the sync.Is there any way to have the data synchronize automatically in the background, or without having to manually open both files?Thanks a lot in advance!Best regardsMelanie Product questions Mon, 20 Apr 2026 09:17:31 +0200 https://community.lucid.co/product-questions-3/cannot-generate-flowchart-with-ai-lucid-13244 HI,when use AI to Generate flowchart i always got this message“I couldn’t generate the System Administrator diagram because of a temporary issue on my side. Please try again, and I can regenerate it from the same process details.”  Product questions Mon, 20 Apr 2026 09:08:08 +0200 https://community.lucid.co/admin-questions-2/why-do-i-have-limited-shapes-13240 Hello, the system is limiting my shapes but I have unlimited shapes on my plan. What is going on? Thanks,Gina Admin questions Sat, 18 Apr 2026 23:47:25 +0200 https://community.lucid.co/ideas/dot-to-show-intersecting-lines-13226 Hello, it would be great to add the ability to mark intersecting lines with a dot. Currently adding a circle to the endpoint of a line does not result in the circle being centered over the intersection point. This is a common convention to highlight intersecting lines when making electrical system diagrams, which is my primary use for Lucidchart at my work. Fri, 17 Apr 2026 23:13:12 +0200 https://community.lucid.co/ideas/return-user-s-last-active-date-via-get-user-api-13230 When returning the payload for Get User please include the “Last Active Date” for that users profile.  you can get this “last Active Date” by going to usage and clicking the export in the top right. https://developer.lucid.co/reference/getuser Fri, 17 Apr 2026 23:08:06 +0200 https://community.lucid.co/ideas/disable-contextual-panel-from-displaying-in-lucid-32 When I select a shape the Contextual Panel for that shape automatically opens up even when I've previously clicked the Contextual Panel icon to disable it (in the hopes it would stop opening each time).  This is highly inconvenient as it takes up screen space and often covers up the very shape I just clicked on with the intention of entering text.  Each time I have to click to disable the panel and then when I click the next shape it opens again. It seems to happen on all container elements. The example is from a Mind Map but I've also seen it on Org Charts Swim Lames etc.   Fri, 17 Apr 2026 22:53:38 +0200 https://community.lucid.co/ideas/text-in-measure-confidence-activity-does-not-scale-with-widget-13153 The Measure Confidence widget was very tiny and hard to find in our large Lucidspark board.One of my team members enlarged the widget, but the text in the widget did not scale with it:  Fri, 17 Apr 2026 19:19:03 +0200 https://community.lucid.co/product-questions-3/agility-accelerator-legacy-experience-documentation-13236 As of March 2026, the Agility Accelerator is no longer available for purchase. If you previously purchased the Agility Accelerator, this post includes any relevant documentation.Agility Accelerator overviewLucid’s Agility Accelerator helps your organization scale Agile practices to improve team alignment, performance, and visibility for leadership. With the Agility Accelerator, you can create customizable blueprints that capture valuable insights and provide teams with a starting point, streamline the creation of team hubs, and explore data-driven scenario planning. These capabilities allow organizations to share proven ways of working, surface key qualitative data, and support more effective planning—helping your teams deliver value more efficiently.Access the acceleratorTo access the Agility Accelerator, it must first be enabled on your Enterprise account. If you haven’t yet purchased the accelerator, contact sales.To access the Agility Accelerator after it is available on your account:Log into Lucid. Open the workspace dropdown from the left-hand side of the Lucid Home Page. Select Agility.Assign and edit Agility Accelerator managersAgility Accelerator managers are an assigned role with the ability to:Create and assign teams within the Agility Accelerator using the team organizer. Create and share blueprints of tailored templates. View aggregated insights collected from blueprints.Current Lucid admin can assign or manage Agility Accelerator managers from the modal that is available from the Lucid admin panel and the Agility Accelerator homepage. Check out our Get started with Lucid Accelerators article for instructions.Feature breakdownTeam organizerWith the team organizer, your organization has the ability to create team hubs at scale to ensure all teams have a home base in Lucid. You can also leverage team tags for streamlined resource management and sharing. For more information, check out our Use team organizer to streamline team setup and management article.Blueprints and insightsBlueprints are collections of templates that provide teams with a consistent, scalable starting point for Agile workflows. They help standardize proven ways of working across the organization while enabling teams to gather actionable insights that are aggregated into dashboards for greater visibility and informed leadership decision-making. For more information, check out our Use blueprints to jumpstart your team’s work article.Enhanced planningEnhanced planning empowers teams to visualize and manage workloads with clarity and ease, as well as leverage draft mode and multiple scenarios to make sure plans are finalized before pushing to external systems using integrations like Jira or Azure DevOps. By leveraging Dynamic Tables and Timelines in combination with Lucid Cards, teams can estimate effort, define capacity limits, and reassign work across their boards. For more information, check out our Manage team workload with enhanced planning article._______________________________________________________________________________________________Set up and view insightsSet up insights in a templateYou can set up certain components of a blueprint template to collect insights that are aggregated into a dashboard. To set up insights, follow these steps while editing a template within a blueprint:Select the Blueprint creator icon from the Primary Toolbar on the left-hand side of the document. Add a Frame or Visual Activity to the template from the available options under “Insight shapes”. Type a unique name to display on the dashboard.View team insightsAfter insights are set up within a blueprint, you can see the aggregated view of insights for all teams within the accelerator or for a specific team.Insights in the dashboard will include:Responses for Visual Activities that have been set up to collect insights. Sticky notes or text contained within Frames that have been set up to collect insights.View insights for all teamsTo view insights for all teams within the accelerator, follow these steps from the accelerator homepage:Click Insights from the navigation on the left-hand side. Select a dashboard from the list that appears. Each blueprint you create has its own separate dashboard. Alternatively, click View insights to the right of the name and description on the blueprint’s customization page.Insights on this page include data from all teams who have access to the selected blueprint. Use the dropdown menus at the top of the page to filter by time period, team tag, or specific teams.Insight detailsTo view a particular insight in more detail, click Details from the bottom-left of the insight’s tile. From here you can get various details depending on the type of insight.Frame insights: View AI-generated summaries and different sticky note themes inside the Frame as well specific sticky note responses. Single-axis prioritization Visual Activity insights: View the average or change over time for a given time period and specific responses.  To see changes over time, reset the Visual Activity after each use rather than changing your response—changing your response will override previous insight data. Double-axis prioritization or categorization Visual Activity insights: View the average response for a given time period.Use the dropdown menus at the top of the page to filter details by time period.Note: Your Enterprise account needs to have AI enabled to get full insight capabilities. If AI is disabled, only the raw data can be collected from Frames that are set up to collect insights. For steps to enable AI, check out our Lucid admin panel: Security settings article. AI functionality is not available in the FedRAMP environment.Ask Lucid AI about team insightsThe insight details page for Frame insights includes AI-generated summaries of the sticky note responses that have been included in the Frame. In addition to these summaries, you can ask Lucid AI questions about the sticky note responses by clicking Ask a question, which appears near the summary.After you’ve clicked Ask a question, the Lucid AI panel appears on the right side of the page. From here you can click one of the suggested questions or type a custom question about the sticky note responses that have been collected in this Frame insight. Lucid AI is particularly helpful in providing:Summaries of the sticky note responses. Comparisons to sticky note responses from another time period. Action items in response to the sticky note responses.To start a new chat after you’ve already sent a message to Lucid AI, select the New chat icon from the top-right corner of the Lucid AI panel and click New chat.Learn more: For more information about how to Boost productivity with Lucid AI, check out our article.Share team insightsYou can share a specific sticky note response from an insight with any user who has permission to view that particular insight (such as agility managers and team members). To do so, follow these steps from the accelerator homepage:Click Insights from the navigation on the left-hand side. Select a dashboard from the list that appears. Click Details from the bottom-left of a Frame insight’s tile. Under “All responses”, clickthe Share icon that appears on the right side of the row for the sticky note response you want to share. Alternatively, click the Copy icon to copy the text of the response to your device’s clipboard. Type the name or email address for the collaborator(s) you want to share the response with. You can also enter a Slack or Microsoft Teams username if you have those integrations enabled. Optionally, type a message to send with the insight. Click Share.Export team insightsExport the entire team dashboard or the details page of a specific insight by clicking Export from the top-right corner of the dashboard or insight page. You can export insights into a Lucid document or as a PNG image file.FAQDo insights from trashed documents still appear in the insights panel?Yes, insights from trashed documents still appear in the insights panel if the document remains in the trash folder. If you delete the document from the trash folder, insights will no longer appear in the insights panel. Product questions Fri, 17 Apr 2026 19:03:48 +0200 https://community.lucid.co/ideas/update-azure-icons-to-latest-8953 The latest Azure icon pack appears to be from 2021. A lot has changed since; many icons are missing (e.g. Entra), many icons have been redesigned (e.g Resource Groups). What is causing Lucid to be so behind on the icons? According to Microsoft’s page on Azure icons - Azure icons - Azure Architecture Center | Microsoft Learn - there appears to be no copyright limitation or such which would stop Lucid from using the latest icons. Fri, 17 Apr 2026 17:29:00 +0200 https://community.lucid.co/ideas/segregate-expiration-of-embedded-links-among-audiences-13227 Due to security policy, I am required to enable expiration for embedded links. However, as this is currently a global setting, enabling this setting negatively impacts the functionality of embedded docs in integrated apps such as Confluence. To ensure governance while enabling system integration, we need the ability to exclude expiration for embedded links for specific app integrations. Fri, 17 Apr 2026 17:16:55 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-polishing-sharing-team-templates-13157 Creating a great diagram is only half the battle; the real magic happens when your team can use it effectively. This walkthrough covers how to professionalize your Lucidchart documents and prep them for seamless sharing across your organization.Key takeaways:Dynamic headers: Set up headers that automatically update with the document name and last modified date. Canvas cleanup: Professional styling tips, including text formatting and disabling auto-tiling for a cleaner workspace. Resource panning: How to add a diagram key and pin custom shape libraries so your team has the right tools at their fingertips. Embedded training: A pro-tip on embedding Loom or CloudApp videos directly onto the canvas to provide instant instructions to your users. A note on the UIAs this video was produced around 2024, you may notice some UI updates in the current Lucid interface. However, the steps to polish, style, and share your templates remain the same. How do you onboard your team to new templates? We'd love to hear your best practices in the thread below!  Inspiration Fri, 17 Apr 2026 17:15:17 +0200 https://community.lucid.co/product-questions-3/unable-to-see-lucidchart-documents-13199 Hi I have been assigned to the correct organization with correct license and role.I couldn’t see any documents.Please help.Thank you.  Product questions Fri, 17 Apr 2026 17:12:31 +0200 https://community.lucid.co/product-questions-3/shapes-in-use-library-missing-from-panel-13147 I have created a floorplan using the standard template “Office floor plan” as a starting point.  For some reason, I am not able to see a “Shapes in Use” section in the Shapes panel, and I have spent 2 hours trying to figure this out, and researching online.  It is just not there, anywhere on the Shapes Panel.  See screenshot below, which also shows some of the custom shapes I have added to “My saved shapes” library. Interestingly, if I create a new document based on the same template, i DO now see a “Shapes in Use” section, however it only has one item (black rectangle) despite their being many other shapes in use, per the diagram key and floorplan itself.   See screenshot below. I am not sure what I am doing or have done wrong such that I am NOT seeing a Shapes in Use section.  Please HELP.  Thanks in advance.  Product questions Fri, 17 Apr 2026 16:31:24 +0200 https://community.lucid.co/product-questions-3/updating-tiers-in-org-charts-13218 Hello, I’m trying to update the tier leves in my org chart. It says “Inherited from Org Chart”, but when I try to update the teir, it is greyed out. I want to add more teirs and update team member’s tears. We have instances where different tiers/levels report into the same staff. Thank you. Product questions Fri, 17 Apr 2026 15:03:09 +0200 https://community.lucid.co/ideas/external-embed-with-document360-13214 We use Document360 for our knowledgebase, we would like to embed Lucid diagrams into our documentation. Fri, 17 Apr 2026 13:48:43 +0200 https://community.lucid.co/community-news-and-announcements-9/lucid-legend-spotlight-james-croftson-13222 We’re excited to spotlight one of the members of our Lucid Legend program: ​@JMC . James Croftson is a Technical Manager and Founding Director in the Energy / Engineering industries. We want to highlight a few specific things that make James “legendary!”James has earned 3 badges and earned over 300 points in the Lucid Legends program! James is a truly active Legend who consistently enriches our seminars and working sessions by sharing his technical expertise, offering insightful feedback, and collaborating seamlessly with his peers. In 2010, James sea-kayaked 3500km around the coast of mainland Britain in just under 20 weeks. Having already cycled east-coast-to-west-coast in a day, and also end-to-end (John o'Groats to Land's End), this made him the first person to go 'across, down and around' Britain under his own steam! Check out James’s badges, post responses, and stats on his profile. You can follow him to receive updates on his posts! Spotlight Story:What do you like best about the Lucid Legends program?Having visibility of the upcoming features before they are launched is a great way to anticipate the incoming changes/improvements/new features. It's also helpful to have direct engagement with the developers building those changes, with opportunity to: provide feedback; suggest new perspectives; and/or challenge the thinking. Seeing/hearing from other Legends is also helpful in terms of peer-to-peer learning and sharing of ideas.How has the Lucid Legends program helped you develop professionally?Lucid makes it extremely easy to make complex things look much simpler, because of how easy it is to use, and because of there being a myriad of professionally-developed templates ready-to-go. This means more of my time can be spent focusing on WHAT I'm trying to communicate (converting my thoughts into the content on screen in a clear and logical way), rather than HOW to get the software to represent what I'm thinking. The Lucid team has clearly put a lot of thought and development time into how to make the tools easy to use.How have you used Lucid in your role or how has it contributed to the success of a project?I've used Lucid a lot in various roles. When I joined a new company as staff 3 years ago, I brought knowledge of Lucid with me, and (eventually) managed to persuade the team to take out a group license. The number of Lucid users across the company has since doubled, even though the team size has not. The diagrams I, and we, have created have become central to the way we communicate with our teams about (very many) internal processes and project-delivery workflows. In parallel, when I started my own company and bought a new computer, a Lucid account was one of the first two licences I organised (the other was a piece of bespoke scheduling software). Microsoft came later - this illustrates how highly I rate the Lucid eco-system of tools.What is your favorite Lucid feature and what do you like about it?It is difficult to highlight one individual feature from Lucid, because the point is they all work seamlessly together: switching between tools (e.g. Chart and Spark, etc.) However, if pressed to pick one, it would be the ability to assign Actions (i.e. to 'Activate') different parts of diagrams, to show/hide different layers, and/or import new data at the click of a single button. This is because when explaining a complicated subject, it can be overwhelming for new audience members to see a huge diagram filled with loads of details straight away. The Action/Activate functionality allows a high-level overview - for example a simple start-to-finish summary - to be presented first-up, and then clicking on each individual step within that overview allows the next level of detail to be expanded, one step at a time, directly on the page. This one-step-at-a-time approach, whilst retaining the initial summary knowledge of the overall journey being embarked upon, really helps to walk-through complicated ideas with people who are new to a subject. Join the Lucid Legends program to shape Lucid's future, boost your career, and deepen your product knowledge! As a Lucid Legend, you'll share feedback, showcase expertise, and advocate for our tools. Enjoy insider access, exclusive events, and exciting rewards. Community news and announcements Fri, 17 Apr 2026 13:03:47 +0200 https://community.lucid.co/community-news-and-announcements-9/why-the-claude-lucid-connector-is-a-game-changer-for-your-workflows-13126  We’ve all been there: You’re in the middle of a deep-work session, and you need to remember the specific steps of a project kickoff or find that one brainstorm board from three months ago. You stop, open a new tab, dig through folders, and—poof—your focus is gone.We’re excited to announce the Lucid Connector for Claude, a new tool for anyone looking to streamline their daily workflow. Here’s how it helps you streamline your workflow: Locate & summarize documents at the speed of AIWith this new connector, Claude can read your Lucid documents. Instead of scanning a board for information, you can simply locate a document and ask Claude:"Claude, what were the three main action items from this brainstorming board?" "Summarize the project timeline found in this Q3 Planning document."The result is you get the answers you need in seconds, without ever leaving your chat.Seamlessly generate diagrams from textNow, you can describe a process to Claude and ask it to generate a foundational diagram in Lucid for you, bypassing the manual setup for a diagram. Turn a messy list of "if-this-then-that" notes into a clean, professional flowchart. Create a visual customer journey based on a Claude conversation. Instantly share documents with stakeholdersPreparing for a presentation or need to provide an update on a project?  You can ask Claude to help you with this! Generate share links to specific Lucid documents. Draft an email to your team with the latest diagram linked.The Lucid Claude Connector is available to all users at no additional cost. Whether you're a power user or just getting started, you can connect your accounts and start chatting utilizing Claude and Lucid together.Check out this Help Center Article for setup instructions and more information.   Community news and announcements Fri, 17 Apr 2026 12:05:23 +0200