https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/product-questions-3/lucid-workspace-is-too-big-13326 When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it.  Product questions Thu, 07 May 2026 03:12:50 +0200 https://community.lucid.co/product-questions-3/fix-crooked-lines-in-pdf-image-exports-13289 I am making a somewhat large chart, but when I export it (PNG or PDF), the lines become “wobbly” and not straight. What is causing this? I tried incognito mode and different export methods. It could be because I have a lot of objects. Would this sort of thing cause the issue?  Product questions Thu, 07 May 2026 02:19:40 +0200 https://community.lucid.co/product-questions-3/lucid-document-and-folder-location-13325 We’ve ordered our documents into folders.  Sometimes someone shares a document with me and it’s not apparent by the name where the diagram would be.  Is there a way, from a diagram, to see what folder it is stored in? Product questions Thu, 07 May 2026 01:43:51 +0200 https://community.lucid.co/product-questions-3/dataset-linking-error-to-xlsx-previously-used-13336 I’m experiencing a linking error when attempting to replace an Excel dataset. My agency blocks live linking, so I have to replace the entire dataset to perform updates.   This is my first issue with my dataset.  Can anyone point me in a direction to start troubleshooting?  The error itself is rather vague.    Product questions Thu, 07 May 2026 01:37:03 +0200 https://community.lucid.co/product-questions-3/dragging-custom-icon-onto-canvas-creates-dup-layer-13337 I created a layer and dragged a custom icon onto that layer and suddenly there are 2 layers with the same name. I can toggle visibility individually but if I remove one they both get deleted. It's confusing to a user of my template and its weird.  Product questions Thu, 07 May 2026 01:32:03 +0200 https://community.lucid.co/product-questions-3/change-the-font-size-of-the-line-text-13341 How can I change the font size of the text that shows the line or object size. If create a line that is 30m the font size is super small I cant see what size it is. Product questions Thu, 07 May 2026 01:23:59 +0200 https://community.lucid.co/product-questions-3/unable-to-click-and-change-contact-shape-data-field-13338 When clicking on a contact card which was from Salesforce Data, I am unable to change the dropdown data on the contact shape.  It only flashes for a second and then goes away.  This is only for dropdown selection categories of data fields on the contact shape.  If Text, I can change it on the contact shape. I know I can change it on the Contact Details in the right panel but this looks like it should be able to be changed on the contact shape.  Thx Product questions Thu, 07 May 2026 01:20:01 +0200 https://community.lucid.co/product-questions-3/why-can-t-i-invite-guest-unlicensed-collaborators-to-lucidchart-13340 I can invite unlicensed collaborators to LucidSpark - but when I try the same thing in LucidChart, I don’t have the drop-down option to select ‘Anyone with the Link’. Any idea why and how this can be fixed please? Product questions Thu, 07 May 2026 01:16:05 +0200 https://community.lucid.co/admin-questions-2/how-can-i-reliably-update-the-list-of-projects-listed-in-lucid-cards-with-azure-devops-plugin-13343 Hi, We’ve been using the “Lucid Cards with Azure DevOps” extension for quite a while, and back when this was originally set up we had some issues getting the full list of Azure DevOps projects from updating correctly. We managed it in the end, but there didn’t seem to be a reliable way to update this project list, seemed to get lucky with whatever combination of fix attempts we tried. Since then, we’ve added additional Azure DevOps projects and these haven’t shown up in Lucid. I’ve tried breaking the connection for multiple hours before trying to connect again, to hope that this would fix it but it hasn’t worked. Furthermore, as the extension is being used more heavily now, I’m less inclined to want to break the functionality for a long time to try to force the project list to update. Can I please request some help from a Lucid engineer to try to help investigate this issue? Thanks,Thomas Admin questions Thu, 07 May 2026 01:11:34 +0200 https://community.lucid.co/ideas/feature-request-disable-webgl-by-default-for-embedded-diagrams-13330 When Lucidchart diagrams are embedded (e.g., in SharePoint), WebGL causes dashed lines to render incorrectly or disappear.Disabling WebGL fixes the issue, but this setting resets on every reload and cannot be controlled via embed settings.Requested options:Account‑level default: WebGL off Document‑level setting Embed URL parameter (e.g., webgl=false)This would significantly improve reliability and visual fidelity for embedded process diagrams. Thu, 07 May 2026 00:42:18 +0200 https://community.lucid.co/product-questions-3/bug-in-insert-import-page-menu-13333 I wish to transfer a lucidchart document i worked on to another project, so that instead of being independant, it becomes just another page of the newer bigger project.\I naively tried coppying it after selecting all the element in the open canvas, and noticed that there was a problem of missing connectors on the pasted canvas.After some digging i discovered the correct way to do it was to use the menu with  Insert-> Import page and select my original document. However the end result is still missing some connections (certain tables get totally disconnected) Product questions Thu, 07 May 2026 00:40:36 +0200 https://community.lucid.co/product-questions-3/problem-duplicating-frames-containing-assisted-layout-13331 Many problems when trying to copy or duplicate a group of objects or a frame that contains an assisted layout container.Steps: Select objects containing an assisted layout container (the bottom towers) CMD + C to copy CMD + V to paste on the same board  In another attempt, I tried selecting a much larger group of objects with multiple assisted layout containers and tried duplicating them (by dragging), the board froze/crashed Product questions Thu, 07 May 2026 00:27:52 +0200 https://community.lucid.co/product-questions-3/error-when-adding-embed-to-a-sharepoint-online-page-13353 Trying to embed a lucid chart in sharepoint online page and getting this error. Sorry! Our servers experienced an error. We apologize for the inconvenience.   Flow ID: 10a8cb30af60e0b5 Time: 2026-05-06T21:12:03.289Z . Not sure why. Please help Product questions Thu, 07 May 2026 00:25:32 +0200 https://community.lucid.co/ideas/add-export-padding-for-selected-object-13335 When exporting a selected object as JPG or PNG, Lucid crops tightly to the outer edges of the shapes. This makes the image look cramped when inserted into slides or Confluence. Please add an export option as:Add padding around selected export with a custom size e.g. 20px Remember my last setting The current workflow adds extra steps and makes repeated exports slower and less polished. Thu, 07 May 2026 00:25:05 +0200 https://community.lucid.co/product-questions-3/remove-published-document-13327 At some point, I must have published an image. Now I want to remove it from public access. How do I do that? Product questions Thu, 07 May 2026 00:22:03 +0200 https://community.lucid.co/community-news-and-announcements-9/announcing-cloud-frames-in-lucidchart-for-cloud-accelerator-users-13355 Hi everyone! We’ve all been there: You want the automatic, data-driven power of the Cloud Accelerator, but you also need the flexible, freeform canvas of Lucidchart to build out your project proposals and system maps.  Until now, those two worlds lived in separate products. If you wanted that "auto-magic" cloud visualization, you had to jump straight into the accelerator, separating your infrastructure data from the rest of your documentation.  We’re excited to announce cloud frames in Lucidchart. Think of a cloud frame as a "smart container" that brings the automatic visualization power of the Cloud Accelerator directly onto your Lucidchart canvas.What is a cloud frame?It’s a foundational tool that takes your imported cloud data and applies the rules you configure—like structure and filters—to automatically generate a diagram. Instead of drawing every icon by hand, you let the data do the heavy lifting.How it helps your team:For Cloud Architects & Engineers: Generate live infrastructure and design architectural diagrams in one place. You can now place your manual documentation next to a cloud frame to provide a data-backed "source of truth" without leaving your document.For Solutions Architects: Speed up your technical reviews. Instead of manually updating shapes as your environment evolves, use a cloud frame to automatically generate a visualization that stays accurate to your cloud configuration.Example:Sarah, a Solutions Architect, is drafting a proposal for a client. She needs to show the current state of their VPC alongside her proposed changes. Instead of re-drawing the current infrastructure, she drags a cloud frame onto her Lucidchart canvas, connects her AWS account, and instantly has a live-synced visualization. She spends her time on the strategy, not on placing icons. Ready to try it? Open a new Lucidchart document and connect your data. Look for the cloud frame icon in your primary toolbar. Simply drag it onto the canvas to get started. Note: Cloud data can only be added to a new, blank document at this time. A quick note for our early adopters: This feature is in active development and currently in beta. For now, Lucidchart will house the frames, but to manage complex views or adjust your filters, you'll still switch over to the Cloud Accelerator. Keep in mind that only a single frame may be placed on a canvas. Once you have added resources to a frame or selected a template, it’s there to stay for now (deletion is coming in a future update!).How do you plan to use cloud frames in your workflow? Are you using them for quick audits, or to add more technical depth to your project docs? Let us know in the comments! Community news and announcements Thu, 07 May 2026 00:05:17 +0200 https://community.lucid.co/ideas/create-custom-connection-points-5813 Hello,Is it a regular way to add connection point to image or shape ?Romu  Wed, 06 May 2026 23:41:39 +0200 https://community.lucid.co/ideas/convert-my-lucid-org-chart-to-free-standing-editable-shapes-13346 There are formatting limitations to what I can do with the shapes in my org chart that I created from imported data.  For example, in an org chart I can’t:Adjust padding inside shapesControl line spacing or text spacingFormat shapes and connectors as flexibly as standard Lucid shapesIt would be GREAT if Lucid had the option to unlink hierarchies and save the file in a way that allows for maneuverability of the shapes/design/text.  I don’t want to recreate the entire org chart by drawing all the shapes and adding the text etc.   Wed, 06 May 2026 23:11:57 +0200 https://community.lucid.co/product-questions-3/restore-backup-timeout-13345 The process times out after about 1 minute. The backup .laf file is only 4.7MB. How do folks get this to work? Thanks Product questions Wed, 06 May 2026 21:38:15 +0200 https://community.lucid.co/ideas/planview-integration-13352 Hi There,Would love an integration into Planview (Either project place or Agile place).  My company has a mix of Project and Product teams, and being able to integrate the two areas would accelerate planning and alignment with senior leadership.  Thanks,Eric Wed, 06 May 2026 21:23:04 +0200 https://community.lucid.co/community-news-and-announcements-9/now-live-export-any-lucid-document-to-json-13121 Stop writing code just to get your document data! Our new JSON Export feature gives you the power of an API without the technical overhead. You can now download a full blueprint of any Lucid document as a JSON file directly from the file menu in your workspace.  Whether you're conducting an audit or feeding data into a custom database, you now have instant access to your document's underlying structure.What’s New?You can now export any Lucid document as a JSON (JavaScript Object Notation) file. This provides a complete, text-based blueprint of your document that you can download in seconds.Why This Matters:No Code, No Problem: Get the power of the API without writing a single line of code. Portable Blueprints: Perfect for internal audits or keeping a lightweight, offline record of your complex workflows. Total Flexibility: Easily move your document data into other internal tools or databases for custom analysis.Try this feature out by going to More menu > Export > JSON. For more information, check out this Help Center article.    Community news and announcements Wed, 06 May 2026 19:55:23 +0200 https://community.lucid.co/product-questions-3/draw-an-area-with-a-dotted-line-13324 I want to draw a dotted line around some shapes. It isn't a rectangle, it has more corners. How do I do that? When I use the line tool, it tries to connect to other shapes that doesn’t work for me: the end should be connected to the start (and have rounded corners). The line tool has the option though to change the route by dragging a capsule on the line. It would be ideal if a box shape had that option with dragging capsules.    Product questions Wed, 06 May 2026 18:45:42 +0200 https://community.lucid.co/product-questions-3/text-color-in-a-shape-changes-when-overwriting-existing-text-13342 Why does the color of the text turn black when modifying text or after backspace? So I have existing text, when I edit this text and use backspace or I select a portion of the text and overwrite it, the text color of the new text changes to black, where the old text is default (gray).This is very annoying when you make a typo and use backspace to correct it, since all new text is then black. Product questions Wed, 06 May 2026 18:32:42 +0200 https://community.lucid.co/developer-community-6/rest-api-for-shared-with-me-folder-unauthorized-13135 Hi everyone,As already said by lucidchart the direct access to the “Shared with me” is not available through Rest API endpoint.So I have used the “https://api.lucid.co/folders/search” endpoint to retrieve the folders.Then I have retrieved manually the parent of a folder of “Shared with me” folder for grabing the id of the “Shared with me” folder.But when using the https://api.lucid.co/folders/{id}/contents endpoint with this id, for retrieving the content, of the “Shared with me” folder I get a 403 error despite the scope used (folder:readonly and folder:admin.readonly)The http request is made by an admin user. Is it normal?Best regards. Developer Community Wed, 06 May 2026 18:19:38 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-tracking-team-budgets-via-org-charts-13167 Org charts aren’t just for showing who reports to whom—they can also be powerful financial tools. This video walks you through how to use global formulas to automatically roll up salary data and track team spend against your budget in real-time.What you’ll learn:Live data integration: How to sync your Google Sheets data directly into a Lucidchart Org Chart. Hierarchical math: Using the downstream and downstream deep formulas to automatically sum salaries for direct reports or an entire department. Currency formatting: Ensuring your calculated data looks professional and is easy to read at a glance. Budget guardrails: Setting up conditional formatting to trigger red alert icons when a manager’s team spend exceeds their allocated budget. Template automation: Learning how to refresh your data while keeping your custom formulas and rules perfectly intact for future use. A note on the UIRecorded around 2024, the Lucid interface has been refreshed since this video was made. While some menus might have a new look, the org chart data-linking and formula logic remain a core part of the platform. Are you using your org charts for more than just hierarchy? Tell us how you use data-backed shapes for planning in the comments!  Inspiration Wed, 06 May 2026 17:15:10 +0200 https://community.lucid.co/product-questions-3/grid-lines-appearing-inconsistently-13274 In one workflow process diagram, grid lines are appearing both in the embedded version and in the Lucid web app for a coworker. When I access the diagram, I see grid lines in the embedded version but not in the Lucid web app. My expectation is that grid lines should not appear for any users in either view.Other diagrams behave as expected, with no grid lines showing in either the embedded view or the web app. Why is this particular diagram behaving differently?Grid Lines appear in embedded version for both myself and co-workerGrid lines DO NOT appear for me in lucid web app but appear for co-worker  Product questions Wed, 06 May 2026 16:44:11 +0200 https://community.lucid.co/ideas/anchor-link-in-a-lucidchart-3612 Hello community! I am working with a rather large Lucidchart that describes all of our data tables and each table's connections with other tables. In Confluence we are defining each of these tables in greater depth. I'm looking for a way to have a user in Confluence click a link that opens the Lucidchart zoomed in to the exact table described (as opposed to simply opening the file). The behavior is similar to an "anchor link" function. Is this possible? Wed, 06 May 2026 16:30:28 +0200 https://community.lucid.co/inspiration-5/workarounds-for-creating-editable-diagrams-with-ai-13344 Using AI to build diagrams is a huge time-saver. While Lucid’s native Mermaid integration is great for quick visualizations, the resulting diagram is generated as a static image. But we’ve made some exciting updates. Any updates you make to your Mermaid markup will now automatically sync with the on-document shape in real time.If you need a native Lucidchart diagram where you can seamlessly adjust connectors, style shapes, and move blocks around, try these community-tested workarounds:Use the Lucid MCP server: Ask your AI tool to generate a diagram directly in Lucid using standard shapes, bypassing Mermaid entirely. Leverage UML markup: If you need an editable sequence diagram, use our UML markup tool instead of Mermaid. You can even prompt the MCP server to build this for you directly from PlantUML syntax. Convert to XML: Ask ChatGPT to convert your Mermaid code to draw.io XML, then import that XML document directly into Lucidchart.We know how valuable it would be to bring in your Mermaid code and seamlessly generate fully editable Lucid objects. Our product team is actively researching this functionality and enhancing Mermaid support, so stay tuned for future updates! Inspiration Wed, 06 May 2026 16:01:07 +0200 https://community.lucid.co/product-questions-3/lost-work-with-lucid-ai-12614 Lucid AI just completely screwed up a diagram that I’d been working on for hours. Now it’s very apologetic but it can’t undo the changes! I’m on an individual plan so I can’t go back to previous versions.I guess this is a learning point and I’m just going to have to do the whole thing again. Be warned Lucid AI can ruin you day. Product questions Wed, 06 May 2026 12:58:35 +0200 https://community.lucid.co/ideas/resize-multiple-rows-columns-in-a-lucid-table-11365 I found this old post:I wanted to see how I can bump/push this into an official feature request for Lucid.  There should be a way to resize all rows (ideally it would be a “resize rows to content” feature) in a table with existing data.  today each row is independent and hard to make them the same and look good. Tue, 05 May 2026 23:45:58 +0200 https://community.lucid.co/ideas/use-pattern-as-fill-color-1699 I am trying to use patterns fills in my workflow diagram for certain steps but can't seem to figure out where the option is and I'm not seeing any articles about it. Is this an option? Thx! Tue, 05 May 2026 23:25:03 +0200 https://community.lucid.co/admin-questions-2/changing-my-email-from-for-an-individual-plan-13332 Hi, My current email id: abhisheik.deo@voltuswave.com.I want it changed to abhisheik@abhideo.ai Please help. I keep seeing “Incorrect Password” every time I try & enter my current password. Thanks,Abhisheik. Admin questions Tue, 05 May 2026 22:49:36 +0200 https://community.lucid.co/product-questions-3/inconsistent-numeral-usage-arabic-vs-kanji-in-japanese-month-templates-13321 I would like to report a notation inconsistency in the Japanese templates. While this isn't a translation "mistake" per se, the choice of characters is inappropriate for professional use.In Japanese business documents (horizontal writing), it is standard practice to use Arabic numerals (1, 2, 3) for dates and months. However, the current templates use a mix of Arabic numerals and Kanji (Chinese characters) for months. Specifically, January through June use Arabic numerals, while July through December use Kanji.This inconsistency makes the templates look unprofessional and difficult to use in a formal business context.Current Display vs. Expected Behavior: Jan.: 1月 (Arabic - Correct) Feb.: 2月 (Arabic - Correct) Mar.: 3月 (Arabic - Correct) Apr.: 4月 (Arabic - Correct) May.: 5月 (Arabic - Correct) Jun.: 6月 (Arabic - Correct) Jul.: 七月 (Current: Kanji) -> 7月 (Expected: Arabic) Aug.: 八月 (Current: Kanji) -> 8月 (Expected: Arabic) Sep.: 九月 (Current: Kanji) -> 9月 (Expected: Arabic) Oct.: 十月 (Current: Kanji) -> 10月 (Expected: Arabic) Nov.: 十一月 (Current: Kanji) -> 11月 (Expected: Arabic) Dec.: 十二月 (Current: Kanji) -> 12月 (Expected: Arabic) Please update the months from July to December to use Arabic numerals so they are consistent with the first half of the year. Thank you. Product questions Tue, 05 May 2026 22:38:43 +0200 https://community.lucid.co/product-questions-3/resize-multiple-rows-columns-in-a-lucid-table-3641 Hi Is it possible to resize multiple rows in a table in Lucidchart to match? Currently I can only resize individual cells or the last column or first column. That is also with using the shift key.  Product questions Tue, 05 May 2026 21:47:38 +0200 https://community.lucid.co/ideas/mcp-support-erd-shapes-13334 Hey, this is a great step in the right direction but the MCP server seems to be limited in the shapes it exposes to the agent (in my case, Claude Code). When creating ERDs, it seems to constantly default to UML/Table shapes, instead of leveraging the existing ERD shapes that Lucid has.  Tue, 05 May 2026 20:32:32 +0200 https://community.lucid.co/ideas/lucidchart-power-automate-connector-2764 Is there (or will there be) a Lucidchart connector for Microsoft Power Automate? I'd like to set up a flow that auto-updates a Lucidchart when Excel data gets updated.  Right now you have to manually re-import the data . Tue, 05 May 2026 19:08:21 +0200 https://community.lucid.co/community-news-and-announcements-9/master-flexible-planning-lately-at-lucid-april-2026-13231 In our second Lately @ Lucid webinar of 2026, we explored how to build plans that more easily adapt to change. If you’ve ever spent weeks crafting the "perfect" plan, only for stakeholder priorities to change or the market to shift and your plan to become obsolete, this webinar is for you! You can’t perfectly predict exactly what will happen within your company or industry, so you need easily adaptable plans.  This post is a roundup of Lucid features that can help you solve three of the biggest hurdles to planning: adaptability, alignment, and visibility. Let’s get into it!  Capacity planningVisualize team bandwidth and plan workload distribution with capacity planning. You can set project and team capacity using story points, and automatically see how reassigning project deliverables influences capacity. It solves the problem of burnout and missed deadlines by identifying who is over-allocated before the work even begins. Adjust capacity and tasks Scenario planningVisualize and compare multiple “what-if” paths on a single canvas with scenario planning. You can easily see the implications of reassigning tasks with side-by-side views. It solves the problem of rigid planning by letting teams prepare for multiple scenarios.Comparing multiple scenarios Lucid Cards and card integrationsLeverage Lucid Cards to easily visualize your work and drive planning efficiency.To seamlessly sync your visual planning to your system of record, use the Lucid Cards integrations for airfocus, Jira, or Azure DevOps. These cards can be used in Dynamic Tables or Timelines as you map out your action plan.Timeline with Lucid Cards Selective syncWhile using capacity and scenario planning features, you can pause the sync between Lucid and your system of record by entering draft mode. This mode allows you to freely plan without affecting your source of truth. Once you’re happy with your new plan, you can push the changes to your system of record all within Lucid! Enter draft mode or push changes Dependency mappingSolve the problem of “hidden bottlenecks” with dependency mapping, ensuring you have maximum visibility into how one team’s work affects another team’s timeline and deliverables. Dependency mapping is a visual tool that uses lines to show the relationships and requirements between different tasks or teams.Dependency mapping with Lucid Cards for Jira Solution storyThe challenge: Imagine you are a program manager leading a cross-functional product launch. Your team has spent weeks building a roadmap in Jira, but a sudden shift in market regulations means you need to pivot your strategy fast.The solution: Usually, this shift would mean hours of manual data entry and a high risk of miscommunication. Instead, you turn to Lucid to do the following:Explore new scenarios: You open your planning board and enter draft mode using selective sync. This allows you to move your Jira Cards around and experiment with a new direction without messing up the live data your developers are currently working from. Balance workload: You use scenario planning to compare your original timeline against the new regulatory requirements. While shifting and editing tasks, you notice your lead engineering team turns red in the capacity planning view, indicating that they are over-allocated. You quickly reassign a few tasks to another team member to balance the workload. Spot roadblocks: You toggle on dependency mapping. You immediately see that the new marketing deadline is dependent on a backend API task that has been pushed back. Because you’ve identified this "hidden bottleneck" visually, you can adjust the schedule before it becomes a crisis. Execute with confidence: Once the new plan is finalized and stakeholders are aligned, you exit draft mode and push the changes. Your live Jira backlog updates instantly.The result: What used to be a week of chaotic meetings is now a quick visual adjustment and planning session. Your team stays aligned, the workload remains realistic, and your strategy is successfully updated. Ready to try this out for yourself?Flexible planning is essential to productive workflows. It isn’t just about moving sticky notes around—it’s about creating teams and systems that can easily adapt at a moment’s notice. By leveraging Lucid’s tools to create your proactive planning system, you can ensure that execution stays on track as strategy changes. Read the full blog here!Which of these features are YOU most excited to try in your next planning session? Let us know in the comments below! Community news and announcements Tue, 05 May 2026 17:59:50 +0200 https://community.lucid.co/ideas/can-i-edit-a-mermaid-diagram-within-lucidchart-ui-11219 Apologies is this has been asked before.We are using ChatGPT to generate Mermaid code that has worked well to diagram processes into Lucidchart.  But we would like to give our end users the ability to modify the diagram further using the Lucidchart UI, and not having to update the Mermaid code.  Is there a solution for his? Tue, 05 May 2026 16:27:28 +0200 https://community.lucid.co/billing-21/refund-13329 Hi, I just took a 1 year subscription by mistake and would like to be refund but I do not know how to contact the support. Thanks in advance for your answer.  Billing Tue, 05 May 2026 15:00:15 +0200 https://community.lucid.co/product-questions-3/new-microsoft-graph-integration-and-copilot-plugin-7166 Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live!  Product questions Tue, 05 May 2026 07:23:22 +0200 https://community.lucid.co/product-questions-3/exporting-frames-to-pdf-removes-shapes-13212 Observed behaviourWhen exporting a frame with contents (eg screenshots, post it notes etc), selected items are EXCLUDED from the PDF Eg a horizontal lineExpected behaviourALL items within the frame should be INCLUDED in the export Product questions Tue, 05 May 2026 05:32:52 +0200 https://community.lucid.co/community-news-and-announcements-9/introducing-the-lucid-model-context-protocol-mcp-server-12230  We are thrilled to announce a major step forward in connecting Lucid to your AI-powered workflows: a Model Context Protocol (MCP) server!This server is the bridge that allows AI tools you’re already using, like Claude and ChatGPT, to seamlessly interact with your Lucid documents and data. For the many users who have requested this functionality, this means greater leverage and less manual work as AI clients become the home base for your work. What is the Lucid MCP server?The MCP is a structured protocol - think of it as an API specifically designed for large language models (LLMs) and AI clients. An MCP server provides structured information they need to understand which actions are possible on the Lucid platform and how to execute them on your behalf.Overview of MCP with ChatGPT exampleThis capability is a critical part of enhancing intelligent capabilities in Lucid, reducing tedium, and allowing your AI tools to understand and interact with your visual workspaces. What can the Lucid MCP server do?No more hunting through separate applications to find everything you need - let AI do the work. After connecting your AI tool of choice to Lucid through the server, you can simply ask the AI agent to find and retrieve your Lucid documents.  Example solution storyPriya, a Director of Process Excellence, is drafting a crucial AI project proposal. She needs key data points from a high-level architecture diagram her team created in Lucid.The ask: Priya poses a query to her AI client (like Claude) asking for context from the architecture board and a summary of the associated risk analysis. The connection: The AI client uses the new Lucid MCP server to interpret the request, search through her documents, and retrieve the correct Lucidchart board. The result: The AI writes a clean summary of the required information, complete with a direct link back to the source document.Priya confirms the data and moves on, securing approval for her project in minutes instead of hours. The MCP server empowered her AI agent to search and surface information, keeping her focused on strategic work, not document retrieval. More functionality will be available soon, so stay tuned!Recap: why does the Lucid MCP server matter for my team? The MCP server enables you to:Search effortlessly: Find specific Lucidchart diagrams or Lucidspark boards using natural language queries right inside your AI tool. Get instant summaries: Request summaries and key takeaways from complex documents without ever leaving your AI tool. The Lucid MCP server is available now - November 18th, 2025. Lucid account admins can enable access for their entire account in the Admin Panel. To learn more about this set-up and how the Lucid MCP Server works, check out our Integrate Lucid with AI tools using the Lucid MCP Server article from the Lucid Help Center. Questions about connecting Lucid to your specific AI workflows? Drop a comment below or post your question in the community. Or, share your feedback with us here!    Community news and announcements Tue, 05 May 2026 03:50:43 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/make-discussions-human-again-trade-artificial-ai-posts-for-genuine-peer-to-peer-learning-13175  Tip #1: Rework your discussion questions by choosing questions that focus on opinions, reflections, personal connections, and overall impact on their own personal learning moving forward.  Avoid questions with a clear correct or incorrect answer. Tip #2: Encourage short, conversational style peer-to-peer comments. Tip #3: Incorporate authentic engagement that can’t be quickly generated by an AI such as: emoji reactions, highlighting, sentence stems, annotation symbols, etc. → Use this template to help you easily get started.←   Start by adding your discussion prompt and customizing the instructions. Then, review and customize the discussion symbols and sentence stems as needed.  Want to create your own symbols library?  Drag out your own custom shape library. Lastly, determine how you want students to add their comments. Option 1: “Add a Comment” Option 2: “Add a Note” Option 3: Use Stickies and Arrows  Lucid for Education Higher Ed Tue, 05 May 2026 02:37:45 +0200 https://community.lucid.co/ideas/spacer-tool-13315 Implement spacer tool- I know there is assisted layout, nudging, but the ability to insert space in a quick way that retains the rest of the content would be great.    Tue, 05 May 2026 00:26:37 +0200 https://community.lucid.co/community-news-and-announcements-9/mermaid-diagram-as-code-update-automatic-sync-13262 If you’ve been using the diagram as code with Mermaid feature in Lucidchart, you know the routine: type in your code, move your mouse, select “Generate” or “Update”, and repeat. We’re excited to announce an update to this workflow!Instead of manually updating your diagram, your diagrams will automatically update as you write your mermaid code. Now it’s easier than ever to build and iterate on complex diagrams without breaking your concentration.What’s changing?The ‘Generate’ button and ‘Update’ buttons have been removed. Edits to your markup will sync with the on-document shape as you type in your code.No more toggling back and forth- just focus on your logic, and watch the visual update as you go!Mermaid diagram automatically updates on Lucid canvasGive it a try and let us know what you think!  Community news and announcements Tue, 05 May 2026 00:17:54 +0200 https://community.lucid.co/ideas/agent-skill-for-lucid-mcp-13318 I’m having some pretty good luck having Codex w/ GPT 5.5 draw images of really good boards and charts and then recreate them in Lucid via MCP with a visual feedback loop to iterate to get the board to get pretty close to the image. However I’m running into issues doing fine grain editing such as change this font to a certain size.  The coding agent and I are unaware of what endpoints are available and how they all work, and we need to build up a skill for what we can and can’t do via the MCP.  We also should do a gap analysis for what capabilities could be added to the MCP down the road.  Tue, 05 May 2026 00:06:00 +0200 https://community.lucid.co/lucid-for-education-k-12-16/end-of-year-testing-review-game-riddle-me-this-13328 BenefitsFun, Engaging Test Prep Student Ownership & Leadership Reduce Student Testing Anxiety Improve Retention & RecallStudent Led (How-To) Open the “Riddle Me This” template, go into the breakout board, customize the instructions & template, duplicate to make a breakout board for each student Students go into their breakout rooms & create their own review riddles to help the class review for their upcoming exams. Each student takes a turn sharing their riddles with the class: reveal each clue one at a time and have the class guess the answer Teacher Led (How-To)Complete the “Riddle Me This” template to structure your review questions as riddles. Hide all of the clues and answers (click the frame & click the eyeball icon) Reveal each clue one at a time and have the class guess the answer. (Click the eyeball icon)  Lucid for Education K-12 Mon, 04 May 2026 23:54:25 +0200 https://community.lucid.co/product-questions-3/unable-to-resize-objects-13201 As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart.  I’ve checked and changed any and every setting possible, but nothing allows me to resize any object.  I’ve tried to resize frames, images, and shapes.   Product questions Mon, 04 May 2026 21:56:05 +0200 https://community.lucid.co/admin-questions-2/added-users-cannot-access-their-workspace-13291 I created users in admin, but they cant see the team page. Further, in my account, when I attempt to add them to the Team page, they are flagged as external users. The same email was used on the admin create user page, as well as in the add user to Team popup. Admin questions Mon, 04 May 2026 20:04:57 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-use-labels-so-you-never-lose-your-place-in-large-swimlane-diagrams-13166  Navigating massive process maps can be tricky—especially when you’ve scrolled so far that the swimlane headers disappear. This video demonstrates a brilliant "hover hack" to ensure you always know exactly which lane a shape belongs to, no matter how large the diagram.What you’ll learn:The "contained by" logic: How to set up a conditional formatting rule that recognizes which swimlane a shape is sitting in. Invisible anchors: A creative technique using "invisible icons" to create a hover-trigger in the center of your shapes. Dynamic hover text: Using interpolated text formulas to automatically pull and display the lane name (e.g., "Finance" or "DevOps") whenever a user hovers over a shape. Navigation efficiency: Improving the experience for stakeholders who need to review complex flows without constant scrolling. A note on the UISince this was filmed around 2024, the Lucid interface has been updated with a fresh look. However, the formula engine and conditional formatting logic used to build this tool are still fully operational. How do you handle "information overload" in your biggest diagrams? Share your navigation tips in the thread below!  Inspiration Mon, 04 May 2026 18:37:27 +0200 https://community.lucid.co/product-questions-3/can-t-restore-2mb-file-13286 Hi, I’m trying to bulk restore files from one Lucid account to another. I tried to do all the files in my team hub, which is around 6mb, and got an error after attempting to restore multiple times. I decided to restore one by one and it seems like one of the files is the culprit.The 2mb file keeps giving me the “The process timed out. Press the Restore from backup button to try again. If the problem persists, please contact Lucid Support.” error. I get the suggestion to download the file into multiple files, but that doesn’t really apply here since I’m trying to restore a single file. Product questions Mon, 04 May 2026 18:36:44 +0200 https://community.lucid.co/product-questions-3/introducing-plan-mode-think-before-you-create-with-lucid-ai-13317 Save time by working with Lucid AI's planning mode to clarify your requests and produce high-quality output. We are thrilled to introduce plan mode, a think-before-acting experience now available for Lucid AI.Instead of rushing to generate your request, Lucid AI now pauses to ensure it truly understands your vision before a single shape is placed. What is plan mode?Plan mode turns Lucid AI into a collaborative partner. When you submit a request that is open-ended or involves large-scale changes, plan mode is available  to help clarify your intent and confirm a strategic action plan before making changes to your document.  How it works:Confirms the path: It presents a clear action plan for you to review and refine. Executes with precision: Once you’re aligned, the AI generates high-quality output for any Lucid AI request, including generating diagrams and boards.   Built for ComplexityWhile other visual tools offer thinking AI modes for text, Lucid offers a dedicated planning phase specifically for visualizations. This makes it a powerhouse tool for solution architects and business analysts who need to produce high-level deliverables that require architectural precision, not just generic drafts. Why You’ll Love ItHigher quality on the first try: Collaborative refinement means the output better meets your specific needs, drastically reducing the time spent on manual edits. Smarter collaboration: Work with the AI to brainstorm and generate a plan before committing to an output. Efficiency at scale: Reduce the failure rate of complex prompts by providing the AI with the guidelines it needs to succeed.How to Use It To activate plan mode, click the + icon to open the Lucid AI menu in the chat interface and select ‘plan mode.’ To turn off Plan mode, select the "x" on the plan mode icon, or deselect plan mode within the Lucid AI menu.Ready to build smarter? Next time you have a big idea or a complex architectural change, let plan mode for Lucid AI help you plan it out first. For more information check out this help center article. Product questions Mon, 04 May 2026 16:30:41 +0200 https://community.lucid.co/ideas/bring-back-the-lucid-file-menu-11953 Bring back the toolbar for File Edit Select View Insert Arrange Share Help Not sure who thought it was a good idea to hide these options under the new “three bar” icon next to the guide title, but I would like it back the old way. Here’s another post that describes the change:   Mon, 04 May 2026 15:53:00 +0200 https://community.lucid.co/product-questions-3/cannot-create-blank-lucidchart-document-13280 I cannot create a new, blank Lucidchart diagram. When I click the Lucidchart > Blank document menu item the new tab opens momentarily but then closes by itself. I have cleared browser cache, tried Incognito mode and tried both Chrome and Edge browsers. None of these have worked.  Javascript console shows an error as below.  Has anyone else noticed this behaviour? Trying to work out if it is the product or our environment.  Product questions Mon, 04 May 2026 14:57:22 +0200 https://community.lucid.co/ideas/creating-multiple-choice-poll-13316 Hey there,Lucid should consider something already existing in competitive. Currently in Lucid you can’t create your own poll and get live results. This will help with gaining feedback in sessions for teams.   Mon, 04 May 2026 13:55:33 +0200 https://community.lucid.co/ideas/how-to-add-connection-pins-to-custom-shape-in-lucidchart-718 I was attempting to draw some CMOS circuits. Unfortunately there wasn't any ready-made stencils for CMOS. Hence I drawn a PMOS and NMOS just to try out. It was easy :) But may I know how add "connection pin" to my custom shape? I mean the small red bubble which I can drag connection lines out of it. Mon, 04 May 2026 13:36:28 +0200 https://community.lucid.co/ideas/retaining-text-dimensions-when-resizing-its-shape-13320 This is such a pain. it needs to resize the text within boxes automatically while retaining dimensions and do many at once  Mon, 04 May 2026 13:05:53 +0200 https://community.lucid.co/ideas/shapes-for-online-gaming-authority-of-india-13322 Professional logo design for 'Online Gaming Authority of India', featuring a circular Ashoka Chakra wheel in the center with a modern gaming controller inside it, surrounded by digital circuit lines extending outward, clean symmetrical layout, Indian tricolor theme (saffron, white, green, navy blue), flat vector style, minimal gradients, futuristic and technology-inspired, white background, bold modern typography below the icon" Mon, 04 May 2026 12:02:17 +0200 https://community.lucid.co/billing-21/billing-issue-13323 So today I was doing my Uni assignment on lucid charts then I was adding shapes and it said that ive ran out and a pop up appeared saying upgrade to premium but I didn't want that at but them my had slipped since I was using my touch screen click off it but then I ending up click on it they are ready had my card  details because i used the 7 day free trial for assistance on my university work so then after i get a notification saying they’ve taken £194 from your account and as you know as a broke University student you need all they money you can get because I’ve already factored in my budgets for the month but now I asking for a refund because this was an accidental payment and the support team hasn’t replied to my email even though I gave all the information they need about the situation. And all this has happened with in the last hour. So I’m writing this so I can get in touch with anyone form the lucid charts team so i can get my money back. Billing Mon, 04 May 2026 10:53:09 +0200 https://community.lucid.co/admin-questions-2/unable-to-access-excel-integration-13319 Hello,  We need help with Each of the 'boards' will need to be integrated at the tenant level, we want to make sure we have everything in order first. We also want to create ad groups so the support center can add them or remove them from having access to Excel add-ins. Thank you Kyle Murtagh Admin questions Sat, 02 May 2026 15:23:04 +0200 https://community.lucid.co/developer-community-6/display-all-documents-of-account-with-rest-api-12707 Hi everyone,Is there a way to display the list of all documents that are in my subscription (in my account).I’m the account owner and I want to list all the documents available.I’m only able to see the number of document in my account (Admin=>Usage data).Is there a way to do that using the Rest Api ?Regards. Developer Community Sat, 02 May 2026 00:05:43 +0200 https://community.lucid.co/developer-community-6/panel-image-in-development-mode-12122 I followed this existing post about seeing a custom icon while in development: Unfortunately, I am still not able to get mine to work.  I have the resources folder and I have a png file in there.  Here is my panel.  constructor(client: EditorClient, modelManager: ModelManager) { super(client, { title: 'Quodsi Model', url: 'quodsim-react/index.html?panel=model', // Query param helps the React app identify which panel it is location: PanelLocation.RightDock, iconUrl: 'http://localhost:9900/resources/quodsi-icon1.png', width: 300 });I still see broken link image.  Thoughts?Thanks, Dan Developer Community Sat, 02 May 2026 00:03:45 +0200 https://community.lucid.co/lucid-admin-group-36/identifying-license-state-of-a-user-13225 Is there any user‑level attribute or API response that definitively indicates whether a user is licensed, other than group membership? If not, which Lucid APIs or endpoints (SCIM, REST, or Admin APIs) are recommended for reliably determining a user’s license state?I believe this is only determined at the group level (group settings are configured granting/revoking licenses based on a user being added to a group), but hoping there is another way to determine.  Lucid Admin Group Sat, 02 May 2026 00:02:07 +0200 https://community.lucid.co/developer-community-6/status-of-modern-data-linking-apis-7481 I’d like to automate importing of CVS data but it appears the only API’s for that are in the legacy API which also requires OAuth 1.0? Is this correct and will there be newer API’s that are not legacy to meet this need? Developer Community Fri, 01 May 2026 23:57:05 +0200 https://community.lucid.co/developer-community-6/enterprise-shield-apis-7891 Hello, Lucid Developers Community! We're excited to announce several new APIs as part of the launch of our Enterprise Shield add-on, which brings an enhanced layer of fortified security and control to an account on Lucid’s already highly secure platform.Enterprise Shield introduces powerful APIs tailored to enhance security and compliance within your organization. Currently, Enterprise Shield offers:Document management API: Enables streamlined management of documents and folders within the Lucid ecosystem. Legal hold API: Empowers organizations to effectively manage and preserve documents during litigation. Audit logs API: Captures a diverse array of security and compliance events. To get started with Enterprise Shield APIs, check out our detailed guide in the Developer Documentation. For further inquiries or support regarding Enterprise Shield APIs, please reach out to your account team or post a question in the thread below! Cheers! Jordan, Enterprise Product Manager  Developer Community Fri, 01 May 2026 23:52:18 +0200 https://community.lucid.co/ideas/lock-the-size-of-a-shape-in-lucidchart-without-locking-the-position-10293 How can I lock just the size of object?The only option I can find is to lock size AND position.  I only want to lock the size of an object and NOT the position.  What am I missing?  Fri, 01 May 2026 23:50:51 +0200 https://community.lucid.co/product-questions-3/resize-text-box-inside-a-shape-12894 When i add a share, one of the pre-provided/default Lucid shapes, how do i increase the size (left - to - right) of the text ‘box’ of the shape?I dont want to resize the shape. I just want to fit more on a single line below the shape. I want the text to move with the shape/be a part of the shape. Product questions Fri, 01 May 2026 23:33:28 +0200 https://community.lucid.co/developer-community-6/retrieve-documents-of-account-subscription-id-12708 Hi everyone,Is there a way to get the list of all documents that are in my subscription (in my account) using the Rest Api ?Regards. Developer Community Fri, 01 May 2026 23:25:26 +0200 https://community.lucid.co/developer-community-6/access-tidy-up-through-lucid-api-12709 Within Lucid, there is the ability to highlight the entire document via Cntrl A, and then clicking Tidy up to clean up the arrows between boxes and give the diagram a neater and aesthetic view?My question is can and how can this feature be accessed through the Lucid API, as the diagrams I am creating via the API have issues with being visually appealing to view and comprehend? Thanks !  Developer Community Fri, 01 May 2026 23:21:34 +0200 https://community.lucid.co/developer-community-6/search-for-licensed-users-in-lucid-12545 I am looking to get a list of licensed users. Looking at https://lucid.readme.io/reference/getallusers, you would thinking filtering on “urn:ietf:params:scim:schemas:extension:lucid:1.0:User.productLicenses” would get me that. Here’s an example of an unlicensed and licensed user. The one with True in the “canEdit” field is the licensed user. As you can see the field “urn:ietf:params:scim:schemas:extension:lucid:1.0:User.productLicenses” is empty for both unlicensed and licensed users.Filtering on “canEdit” gets me what I want but this is a non-optimized attribute. Am I supposed to get a list of licensed users by filtering on “urn:ietf:params:scim:schemas:extension:lucid:1.0:User.productLicenses”? Developer Community Fri, 01 May 2026 23:18:08 +0200 https://community.lucid.co/product-questions-3/stop-object-text-from-hiding-arrow-endpoints-13273 How can we change setting for viewing the tip of arrow ? The text “Azure files” hide the tip and we not find how we can view it.  Product questions Fri, 01 May 2026 22:56:42 +0200 https://community.lucid.co/product-questions-3/page-names-are-not-being-saved-13271 I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over  Product questions Fri, 01 May 2026 22:53:49 +0200 https://community.lucid.co/product-questions-3/board-appears-blank-history-is-missing-13313 Earlier this week I was still able to see the contents of the board and was making edits to it - though today I opened the board and I suddenly see nothing. All the other boards appear to be fine. I’m not sure what the issue is - also looked into version history and all previous versions somehow also show as blank. Product questions Fri, 01 May 2026 22:49:18 +0200 https://community.lucid.co/ideas/add-servicenow-shapes-13307 Would be helpful to have ServiceNow shapes available in LucidChart to show integrations and label processes. Fri, 01 May 2026 22:44:19 +0200 https://community.lucid.co/product-questions-3/display-distance-labels-between-shapes-13300 Could anyone tell me how to auto display and update the distance between two separate objects in Lucid Chart? Example:Object A <----10---> Object B.After one of them has been moved:Object A <-------20-------> Object B. Product questions Fri, 01 May 2026 22:33:40 +0200 https://community.lucid.co/ideas/mcp-server-support-of-mermaid-diagram-as-code-13005 I would love to see the MCP server support the Mermaid “diagram as code” feature of Lucid Chart. Many AI models are really good at using mermaid diagrams, and I would love it if they could then push those diagrams into Lucid documents via MCP. Fri, 01 May 2026 22:16:57 +0200 https://community.lucid.co/product-questions-3/import-figjam-boards-into-lucidspark-using-copy-and-paste-8427 You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes Shapes Mind maps (imported as shapes) Sections (imported as frames) Tables Text Lines Stamps (not including profile picture stamps)With copy and paste import, you cannot migrate:Drawings (created using the marker, highlighter, or washi tape tools) Images Stickers Widgets Figma content  Import unsupported content as an imageFor any of the unsupported content listed above that isn’t available for functional migration, you do still have the option to import an image into Lucidspark. This will retain the visual fidelity of the content, but will not migrate as editable content in Lucidspark. This method is best for copying content for documentation purposes or migrating images.To import your FigJam or Figma content as an image, follow these steps:In a FigJam or Figma board, highlight and copy any content you want to move to Lucidspark by using the keyboard shortcuts Ctrl+Shift+C (on PC) and Cmd+Shift+C (on Mac). In a Lucidspark board, right-click and select Paste. Keyboard shortcuts to paste: Ctrl+V (on PC) and Cmd+V (on Mac). All copied content will appear as a single image on your Lucidspark board. If you wish to migrate two images on a board, you may consider copying each image separately and pasting them separately to keep them separate on your board. FAQCan I edit my documents once they are migrated?Yes! Your content will paste as fully functioning Lucidspark content so you can edit all of the content on the board. This is not applicable if you insert your content as an image.Note that your content may not come over looking exactly like it did in FigJam. Your content will come over as Lucidspark content, so there may be a few expected differences. Adjusting visual fidelity on your boards is easy and quick.How much manual adjustment will I need to do after a migration?Expect to adjust about 20-30% of your FigJam content from the migration.I don’t know how to adjust fidelity items on my import. How do I learn?Lucidspark is easy to learn, and may even feel similar to FigJam. To learn how to use Lucidspark, check out our Whiteboarding Foundations course or refer to our Welcome to Lucidspark article.I tried importing my Figma content, but it didn’t look right. What should I do?Figma content is not supported with the copy and paste import. You may only import FigJam content. To migrate any unsupported content, copy it as an image and paste it as an image onto your Lucidspark board. Product questions Fri, 01 May 2026 21:31:46 +0200 https://community.lucid.co/ideas/move-shape-text-box-to-different-location-around-shape-in-lucidchart-3128 Looking for a new feature in Lucidchart to move the text field of a shape to a different location.  For example all shapes have the text field at the bottom of the shape but there are times I need to move that text field to the sides or the top of the shape instead.  The work around now is to delete the text in the text field that comes with the shape and use a custom text field instead.  It would be nice to be able to just move the shape's text field to a different arrangement around the shape instead as the shape's text field will always stay with the shape unlike a custom text field where you have to group it together.  I used this feature all the time in Visio but it is missing in Lucid. Fri, 01 May 2026 21:27:27 +0200 https://community.lucid.co/admin-questions-2/missing-last-active-date-in-admin-panel-13290 Hello,Recently I cannot display users’ last login information whreas our plan in Enterprise Plan.Do we need further upgraded plan to have this information or should I change some settings on console (searching several points but cannot find clues yet) ? Thank you in advance for your warm support.Best regards, Admin questions Fri, 01 May 2026 18:17:14 +0200 https://community.lucid.co/admin-questions-2/share-documents-without-requiring-login-13299 I really don’t want to force anyone to open an account with Lucid just to view my document. I’m not even allowing them to edit, just VIEW. Is there a way around this? If not, I’m just going to cancel my account.  Thanks! Admin questions Fri, 01 May 2026 18:15:16 +0200 https://community.lucid.co/product-questions-3/how-can-i-draw-a-symmetrical-curved-arrow-5047 Hello I'm making a Lucidchart diagram for which I need a symmetrical curved arrow linking the top of one box to the top of the one right next to it. I've played with the bendy arrow style but just can't get enough control to get the effect I want (i.e. a near semi-circle). I also tried making my own shape out of a lucidchart circle but it seems you can't crop those down. Any ideas? Many thanks! Maybe something like this:     Product questions Fri, 01 May 2026 17:24:48 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-automatically-summing-story-points-in-containers-13163 Looking for a better way to track workload? This walkthrough shows you how to use Lucid’s formula engine to automatically calculate and display the total story points of cards within a specific frame or container.What you’ll learn:Lucid formulas: Leveraging the contained formula and estimate property to pull data from Lucid Cards. Dynamic titles: Using interpolated text to display a live-updating total directly in your container's title. Flexible visualization: Exploring alternative ways to show totals, such as using conditional formatting text badges or dedicated "summary shapes" inside the frame. Cross-product power: How to move between tools to access advanced data and formula features. A note on the UIAs this video was produced around 2024, the Lucid interface has been refreshed since then. However, the formula logic and the way containers "read" the data from the shapes inside them remain exactly the same. Are you using Lucid to track your sprints? Let us know how you’re using formulas to manage your team's capacity!  Inspiration Fri, 01 May 2026 17:15:05 +0200 https://community.lucid.co/product-questions-3/presentation-builder-opens-every-time-i-open-a-file-13287 How do I make it not do that. It’s annoying. I’ve tried closing it and opening the file again but it keeps popping up.    Product questions Fri, 01 May 2026 16:11:20 +0200 https://community.lucid.co/ideas/convert-mermaid-diagrams-to-editable-shapes-12725 Hello Lucid Support Team,I’m running into an issue with a diagram created using Diagram as Code (Mermaid) that I’m unable to resolve, and I’d appreciate guidance on whether this is a product limitation or a configuration issue.GoalI want to convert an existing Mermaid-based diagram into fully editable native Lucidchart shapes (so individual boxes, connectors, and containers can be selected and edited without touching Mermaid code).Current State The diagram was created using Diagram as Code (Mermaid). Clicking the diagram always selects it as a single object and opens the Mermaid editor. Individual shapes and connectors are not directly editable. What I’ve Tried Right-clicking the diagram and checking for: “Convert to shapes” “Detach from diagram as code” → These options do not appear. Keyboard shortcuts: Ctrl+Shift+V (Paste special) → No prompt appears; nothing happens. Copy → Paste within the same document: No option to paste as shapes. Checking top menus and contextual toolbars: No visible option to convert or detach from Mermaid. Verifying selection: The diagram always behaves as a single Diagram-as-Code object. Observed LimitationIt appears that in my Lucid environment / tenant: Mermaid diagrams cannot be converted into native shapes There is no exposed “convert” or “paste as shapes” workflow Diagram-as-Code objects are effectively locked to code-only editing Question Is this behavior expected for certain plans or tenant configurations? Is there an official way to convert Mermaid diagrams into native Lucidchart shapes in this environment? If not, is recreating the diagram manually the only supported path? I’ve attached screenshots showing: The Mermaid editor opening when the diagram is selected The absence of any “Convert to shapes” or “Paste as shapes” options Thanks in advance for your help and clarification. Fri, 01 May 2026 15:26:24 +0200 https://community.lucid.co/product-questions-3/can-i-set-default-line-settings-13279 Is there a way to set up default Line format on the account?I don’t know if this is unique to my instance of Lucid, but somehow the default line behavior switched on two parameters:From Elbow to direct lines - it creates extra work now where I have to switch the form of the line every time I create one.  Dragging motion now starts at the end point - Essentially where I start to drag a line is now considered an end of the line with an arrow pointing towards it. To me this is very counterintuitive  and also creates extra work. Both may seem small, but every time I’m building complex workflow charts this feels like a “1000 cuts” situation and makes the tool less enjoyable to use.  Product questions Fri, 01 May 2026 12:23:20 +0200 https://community.lucid.co/product-questions-3/create-a-simple-gantt-chart-in-lucid-13311 As a project manager, I’m looking for a very simple Gantt-style capability within Lucid that allows me to:Add tasks as rows Define start/end dates or durations per task Automatically visualise these as horizontal bars against a timelineI do not require:Resource or team allocation Dependencies, critical path, or advanced scheduling featuresThe goal is a lightweight planning view for sequencing and effort visibility only.Can you please confirm:Whether Lucidchart (or another Lucid product) natively supports this style of task‑vs‑timeline visualisation If so, which shape libraries, data fields, or templates are recommended If not, what the closest supported pattern is (e.g. data‑linked shapes, timeline components, or integrations) Product questions Fri, 01 May 2026 11:58:58 +0200 https://community.lucid.co/product-questions-3/copy-and-paste-a-bpmn-diagram-13246 When I copy elements from one BPMN diagram and paste them into another, some information flow links are dropped. The elements themselves paste correctly, but certain connections between them do not survive the operation.**Steps to reproduce:**1. Open source diagram containing elements connected by information flows2. Select and copy the relevant elements (Ctrl+A or lasso selection)3. Open or switch to the target diagram4. Paste (Ctrl+V)5. Observe: some information flow links are missing**What I've ruled out:**- No layers are in use in either diagram — this does not appear to be a layer visibility issue- The missing links are present and valid in the source diagram before copying**Expected behaviour:** All information flows between copied elements should be preserved in the target diagram.**Actual behaviour:** A subset of information flows are silently dropped on paste.**Questions:**- Is this a known limitation when pasting across diagrams (vs. within the same diagram)?- Is there a workaround — e.g. exporting/importing XML directly, or a specific selection method that preserves all links?- Are there any conditions under which information flows are intentionally excluded from a copy operation?Any guidance appreciated. Product questions Fri, 01 May 2026 11:53:19 +0200 https://community.lucid.co/admin-questions-2/ado-cards-not-resolving-area-path-13209 This seems very similar to this post, but that did not seem to get to a resolution, so I’m opening another for my scenario:We are using the Azure DevOps Cards extensively and we have started seeing issues with Area Paths showing up as numbers rather than the Display Name.For example, this area path should be showing “Redwood”  We have tried the following, but none of these have changed the behavior we are seeing:Unlink/relink to ADO Create a new fresh Lucid Spark board from scratch Try in multiple different browsers (Chrome, Edge, Firefox)We are getting the same “number” in all cases.  The part that is confusing is that some area paths DO work and show the display name correctly.  But most of them in our system are showing only as numbers. As further background,  I can see the area paths in the import screen by display name.  For example: I can also inspect with F12 web browser console and see the actual area paths coming back in the payloads from ADO. Admin questions Fri, 01 May 2026 11:46:15 +0200 https://community.lucid.co/ideas/using-different-colors-in-uml-mark-up-8547 Hi!I am in the middle of generating a flow using UML mark-up and i really need to use different colors to differentiate some of the flows that are really sub flows. Is there anyway to use different colors by line, I have tried highlighting one line and then changing the color but it does not work. It may not be possible, but thought I would ask!Thanks,Paul Fri, 01 May 2026 09:28:05 +0200 https://community.lucid.co/developer-community-6/getting-json-content-on-large-files-13281 When Getting Json Content on big files using “https://api.lucid.co/documents/{id}/contents” end point.I am faced with an internal 500 error when using this endpoint for very big files.I also tried using an extension using  for (const cpageId, page] of document.pages) { const items = page.allItems;Lucid is crashing also.When using an extension I was able do make it running using several calls with grouping pages as we can iterate through pages in extension.It could be interesting to have a {pageId} feature in the Json Header for getting the content of a page using the “https://api.lucid.co/documents/{id}/contents” end point as we can when exporting.It could then be a turn around for big files with 500 Error.Unless there are other solution for internal 500 Error.Regards Developer Community Thu, 30 Apr 2026 23:40:13 +0200 https://community.lucid.co/developer-community-6/python-sdk-for-data-connector-actions-collection-api-13232 Hi Lucid team,We're building a LucidChart extension with a data connector that currently runs on Azure Functions (Node.js/TypeScript). We're in the process of migrating our backend to Python (FastAPI) and have successfully moved most of our data connector actions — the HTTP contract (POST with action data + OAuth token) works great from any language.However, we have one action that we can't migrate: it uses DataConnectorAsynchronousAction.client.update() method to write data into Lucid document Collections. This might only be available through the TypeScript lucid-extension-sdk, and we haven't found a Python equivalent.Specifically, our action reads simulation result CSV files from Azure Blob Storage, transforms them, and pushes them into Lucid Collections so they can be visualized within the document. The client.update() call with collection schemas and serialized fields is the only way we've found to do this.Questions:  1. Is there a Python SDK (or REST API) for writing to Lucid Collections from a data connector?  2. If not, is this on the roadmap?  3. Is there documentation on the underlying HTTP protocol that client.update() uses, so we could potentially call it directly without the TypeScript SDK? Any guidance would be appreciated. We'd love to fully consolidate our backend into a single Python service.Thanks!Dan Developer Community Thu, 30 Apr 2026 21:57:37 +0200 https://community.lucid.co/admin-questions-2/can-i-do-a-bulk-export-of-my-lucid-folders-and-files-13314 Hi, Is there a way to export a batch of folders/documents out of LucidChart ? Thank you. Robin Admin questions Thu, 30 Apr 2026 21:15:00 +0200 https://community.lucid.co/ideas/lock-entire-diagrams-by-status-to-stop-edits-6149 Hello,As the title suggests, is there a way to lock completed diagrams to remove the risk of someone on our team (including myself) from accidentally editing? I have seen other posts about changing the status to “approved” or “completed” but this does not prevent editing from my experience.  Thu, 30 Apr 2026 19:28:37 +0200 https://community.lucid.co/inspiration-5/generate-process-flows-quickly-with-lucid-ai-s-process-agent-13308 Meet your new AI teammate!Lucid AI’s Process Agent is an interactive tool designed to help you build process diagrams. Based on the diagram description in your prompt, the Process Agent starts a conversation with you and builds a first draft diagram for you. Think of it like a proactive collaborator- it asks targeted follow-up questions to help you refine your work. Based on your answers, the Process Agent tweaks the diagram, maximizing your efficiency and reducing rework!Let’s take a look at this in action!   Process Agent solution story Sarah is an HR Onboarding Specialist. Her goal is to create a comprehensive onboarding workflow that includes a structured 30/60/90 day plan for new hires. She hopes to create a flow that helps new hires understand what they can expect from their first 90 days at the company, and a document that their managers can reference for visibility into what their direct reports are working on.Instead of staring at a blank canvas, Sarah opens a Lucidchart document, selects Lucid AI from the left-hand panel, and opens the Process Agent by selecting Design a process. Now she can type in her prompt to begin!  Sarah’s not entirely sure where to start, so she types in a simple prompt: “Design an onboarding process for new employees”.   Instead of generating a random flowchart, the agent starts a back-and-forth conversation to gather relevant details. With the initial conversation underway, Sarah provides relevant context through her answers and lets the Process Agent do the heavy lifting.Instead of reworking materials, she uploads existing documents that detail the standard 3-day onboarding schedule. A process context frame with her uploads populates on the board automatically! Documents in the context frame will be referenced by the Process Agent as it builds out Sarah’s diagram.  She also summarizes the process in two sentences:“New hires onboard for the first 3 days with HR. During that time, they have IT laptop pickup, a welcome meeting with their manager, and benefits/payroll set up. After that, members of their team will take them through the new hire’s 30-60-90 day plan specific to their role.”The agent asks an additional set of questions, each with multiple choice or check-mark options to select from, or the ability to type in custom answers:Should I organize the Onboarding Process by who owns each step or keep it as a simple flow without lanes? Which roles or teams should appear as owners in the diagram? After the manager introduces the 30/60/90 day plan, should the diagram end there or show ongoing check-ins too?  After submitting her answers,  the process diagram first draft is generated, along with a diagram key, summary of the flow, and a decision log with chat history.  Let’s zoom in on each of those pieces to see how Sarah could continue iterating on her new diagram! Think of the process context frame as collaborative visual memory for both you and the agent. It provides context that the Process Agent uses to build the diagram, and an easy reference point for Sarah to look back on. It includes two sections:Relevant files: Sarah’s documents that she added to the agent at the beginning automatically populate in this frame. If she’d like, she can add new documents to the frame as additional context for future diagram changes.  Decision log: This logs the chat history- including the questions asked by the agent and Sarah’s answers, all added to the board in the form of Lucid Cards.  Sarah zooms in on her onboarding flow now and asks for a few changes in the chat. The Process Agent gives Sarah a great suggestion- “Would you like me to add Day 1, Day 2, and Day 3 labels next?”.She clicks the ‘Add day labels’ button and the agent continues providing suggestions to improve the diagram.  Sarah wants to change some of the styling to quickly see the start and end, which steps require paperwork, and what decisions are made. Instead of updating each individual shape, she adds her styling edits to the chat:“Shapes that mention paperwork should be pink.” “Add a green start shape and green end shape.” “Change arrows with yes to green and arrows with no to red.”The agent automatically makes the changes to all relevant shapes in her diagram without the manual effort of searching for relevant shapes!  Sarah is content with her diagram! The last thing she checks is the diagram key and the SOP, which will be valuable as she shows colleagues her logic and gets her team’s feedback on the flow.  How can the process agent change YOUR workflow?Sarah went from a blank canvas to a refined onboarding workflow template in minutes- without ever having to drag a shape manually. By acting as both a designer and a consultant, the Process Agent doesn’t just draw. It thinks through the logic with you to ensure your documentation is accurate and actionable. How could this change your workflow? Whether you work in HR , manage engineering sprints, or generally create business process flowcharts, we want to hear your thoughts!What’s one ‘messy’ process that you’d like to see the Process Agent tackle? How can you see this saving you time in your current work?We’d love your input! Comment on the post below to share your thoughts and help shape the future of Lucid AI and the Process Agent.   Inspiration Thu, 30 Apr 2026 15:30:32 +0200 https://community.lucid.co/product-questions-3/presentation-slide-looking-milky-in-lucidspark-5250 I created a graphic slide-sized and added it to my presentation when i step through and it get to that slide the slide is milky? hazed out? I tried arrange>bring to front and it's still like that. I think I'm missing a step for properly converting the graphic to a slide maybe? Product questions Thu, 30 Apr 2026 12:02:53 +0200 https://community.lucid.co/product-questions-3/issues-with-lucid-link-13285 I use Obsidian for notes and occasionally want to drop an iframe into a note that links to a Lucid drawing selection. I can copy “link to selection” for objects, but occasionally I cannot have a public link. It would force me to login which presents challenges when rendering the selection in the obsidian iframe. Does anyone know why a public link is only available sometimes in the share link options? Product questions Wed, 29 Apr 2026 22:27:03 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-creating-interactive-toggles-with-shape-actions-13162 Ever wanted to show a clean version of your map to one stakeholder and a data-heavy version to another? This video shows you how to use shape actions and diagram keys to create a "dashboard" feel that toggles conditional formatting on and off with a single click.What you’ll learn:Interactive keys: How to turn your diagram key into a functional control panel for your canvas. Shape actions: Setting up the "Toggle Conditional Formatting" action to trigger specific rules on demand. Dynamic views: Quickly switching between a high-level process map and a detailed view that highlights blockers or specific shape types. Enhanced user experience: Making complex diagrams more accessible for teammates who only need to see certain data at certain times. A note on the UIRecorded around 2024, the buttons in this video might look a little different than the current Lucid interface. Don't worry—the "Actions" menu and conditional formatting engine still work exactly as shown! How do you make your diagrams more interactive? Tell us about your custom "toggle" use cases below!  Inspiration Wed, 29 Apr 2026 17:15:09 +0200 https://community.lucid.co/ideas/historial-de-conversaciones-con-ai-13288 Hola,Me gustaría sugerir una función para Lucid AI: la posibilidad de guardar y recuperar conversaciones anteriores dentro de cada documento.Hoy, cuando tengo una conversación útil con la AI para entender un tema, resolver dudas o desarrollar ideas paso a paso, esa información se pierde si cierro la sesión o vuelvo más tarde. Esto hace difícil retomar el trabajo donde lo dejé.Sería muy valioso contar con:Historial persistente de chats asociados al documento Opción de reanudar conversaciones anteriores Posibilidad de buscar conversaciones pasadas Opción de renombrar chats importantes Relación clara entre el chat y los cambios hechos en el documentoEsta función haría que la AI fuera mucho más útil para aprendizaje, seguimiento de ideas y trabajo continuo en proyectos largos.Gracias por considerar esta mejora. Wed, 29 Apr 2026 14:28:11 +0200 https://community.lucid.co/ideas/save-lucid-ai-chat-history-12591 Trends, like spec-driven development, memories in IDEs speak about how we capture the thinking and how we conversed to arrive at a successful outcome. This context can become vital to re-visit decisions, share context with others and also refine future grounding nuggets as we mature in our AI Fluency as an organization. Wed, 29 Apr 2026 14:28:11 +0200 https://community.lucid.co/product-questions-3/issues-when-uploading-org-chart-image-13266 When trying to upload images into an Org Chart, nothing seems to happen. I select the shape, select upload image and select the image. LucidChart spins for a second and then nothing happens. This used to work as I have an image on the chart but for some reason its not accepting images anymore. I have looked at other posts and have tried the troubleshooting steps below:Cleared out my cache Tried a different browser Made sure the images were .jpg  Made sure the image sizes were small (all under 300kb) Used incognito mode Signed out and back into LucidChartNothing seems to be working when trying to upload the images.   Product questions Wed, 29 Apr 2026 08:45:52 +0200