https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/inspiration-5/the-power-of-a-problem-statement-13417 Ever feel like your team is spinning its wheels trying to solve a problem, only to realize everyone is fixing a completely different issue?Before jumping straight into solutions, consider developing a problem statement—a focused summary that bridges the gap between your current reality and your ideal outcome. An effective problem statement outlines the context, impact, and significance of an issue to secure stakeholder buy-in and keep everyone aligned on the same goal. By diagnosing the root cause using structured frameworks such as the 5 Whys or process mapping, you can easily shift your team from merely managing symptoms to implementing long-term solutions.Lucid's powerful collaboration features make it easy to analyze data, mitigate risks, and organize your strategy on a shared canvas.Here are a few templates to help you get started:A3 problem solving Customer problem statement Current vs. future state How does your team align on obstacles before diving into execution? Drop your favorite brainstorming methods in the comments below! Inspiration Wed, 20 May 2026 16:00:17 +0200 https://community.lucid.co/lucid-admin-group-36/request-for-documentation-of-permission-scopes-of-mcp-server-requests-13426 Hi there, please may I request documentation of the exact permission scopes of MCP server requests in order to verify they are limited to the authenticated user's documents (not org-wide admin access). Lucid Admin Group Wed, 20 May 2026 15:57:32 +0200 https://community.lucid.co/ideas/change-layer-lock-button-13358 The quick button (lockpad) for the layer lock is not working.  Wed, 20 May 2026 14:59:58 +0200 https://community.lucid.co/product-questions-3/how-to-disable-assisted-layout-in-lucid-10899 Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable. Product questions Wed, 20 May 2026 12:06:30 +0200 https://community.lucid.co/product-questions-3/is-lucid-ai-interfering-with-my-documents-13399 Ever since Lucid AI appeared, working with my Lucid Chart documents has become irritating. My observations: Page tabs. Renaming page tabs fail. My edited page names disappear and are replaced by default “Page 4, Page 5...” If I rename them, the names all disappear when I reopen the document. This is severely irritating since I work with dozens of page tabs in fairly complex documents. Also, Choose a page color fails to change the color. The colors will briefly appear for about a second when I reopen a document, but then disappear along with my names. Image cropping no longer works. Although not catastrophic, this makes it really hard to quickly mockup storyboards using screenshots or other inserted images. Lucid AI opens automatically whenever I select a page. I have to dismiss it each time I open a page tab!  I really hate this! Where is the preference setting to disable this “feature”? In truth, I am not certain that the Lucid AI feature is the culprit. But these phenomena seemed to begin when the Lucid AI icon appeared.And, if anyone cares, not a single “option” offered in the Lucid AI menu is of any value or interest to me. Can this be dismissed? It’s like an unwelcome and un-talented guest that won’t leave my team projects.   Product questions Wed, 20 May 2026 12:01:46 +0200 https://community.lucid.co/ideas/juniper-networking-equipment-shapes-13418 Does LucidChart have a library for Juniper networking equipment?  Nothing is coming up in my searches. Wed, 20 May 2026 11:55:00 +0200 https://community.lucid.co/product-questions-3/bug-lucid-ai-does-not-have-write-access-to-all-advanced-properties-in-a-sfacard-13425 First time bug reporter. I think I am following the correct process as described in the community bug report explainer apologies if not! I asked Lucid AI to write up its own bug report on the issue it faced. Problem: Lucidchart AI Cannot Change Advanced Properties on SFACards Use CaseSetupCreate a new Lucidchart diagram In the Shape Gallery, select all 4 Salesforce architectural libraries (header, card, icons) Drag a Collapsed Card shape onto the canvas Give the card name in the text headerActionAsk Lucid AI to enable the Header icon advanced property for the card. “for the salesforce card shape, set the ‘Header icon’ property to true” It will fail. “I can’t directly toggle the ‘Header icon’ property on the Salesforce card shape via automation. You can do it manually using Shape Options” We are hoping to generate diagrams using Lucid AI. But for complex diagrams with many shapes, there will be a lot of manual fixups (header icons, footer icons, etc) which makes Lucid AI difficult to use. Lucid AI’s Self DiagnosisI asked Lucid AI why it couldn’t complete the task. After some back and forth diagnosis chatting, this is what Lucid AI reports about its failure to toggle the Header Icon toggle: Subject: SFACard advanced toggles (Header icon / Footer icons) not settable via EditBlockAdvancedProperty Summary: When working with Salesforce Architecture “SFACard” shapes, several Advanced Options toggles (notably “Header icon” and related icon/footer toggles) appear to be stored as block properties (e.g., ShowEntityIcon), but they cannot be programmatically set via the EditBlockAdvancedProperty automation API. This prevents automation from enabling header/footer icons on SFACards even though the UI supports it. EnvironmentShape: SFACard from Salesforce Architecture Diagrams library (salesforcearchitecture.js)Automation tools used: EditBlockAdvancedProperty, CanvasQuery, ShapeDetails, DocumentHistory Repro stepsCreate an SFACard and confirm Advanced Options toggles exist in UI: Advanced options: Allow nesting, Header icon, Header line, Condensed, Footer, Footer icons, etc. In the Lucid UI, toggle “Header icon” ON for a card. Observe the underlying property change captured in document history: SetProperty on the card: Property = ShowEntityIcon, Value = true (OldValue = false) Attempt to set the same property on another SFACard via automation: Call: EditBlockAdvancedProperty(ItemId=, PropertyName="ShowEntityIcon", Value="true", ValueType="boolean") Observed behaviorThe automation call fails with:“Advanced property 'ShowEntityIcon' is not registered for SFACard.” CanvasQuery (IncludeAllProperties=true) does not reliably surface these advanced-toggle properties for the SFACard instance, even after toggling them in the UI. ShapeDetails does not expose a usable, instance-specific list of registered advanced properties for SFACard (i.e., we can’t discover the correct property key(s) that are accepted by EditBlockAdvancedProperty).Expected behaviorAdvanced options toggles that are user-editable in the UI (e.g., “Header icon”, “Footer icons”) should be settable via EditBlockAdvancedProperty.At minimum, the property keys that correspond to those toggles (e.g., ShowEntityIcon) should be registered/whitelisted as advanced properties for SFACard so automation can set them. ImpactPrevents programmatic configuration of SFACard features that are important for standardized architecture-diagram generation (header icons, footer icons, potentially header line / condensed / footer toggles).Forces manual per-card UI changes, which defeats automation workflows.Evidence / notes Document history shows SFACard instances created with (non-exhaustive) SFACard-specific fields such as:ShowEntityIcon, IncludeHeaderLine, CondensedPadding, CondensedPaddingAmount, ShowFooter, FooterIconIds, SecondaryColor, AttrColumnsCount, etc.Of these, at least ShowEntityIcon clearly maps to the UI “Header icon” toggle, but it is rejected by EditBlockAdvancedProperty as “not registered.” RequestPlease confirm intended API support for SFACard advanced toggles.If supported, register/enable the relevant properties (e.g., ShowEntityIcon, FooterIconIds / Footer icons toggle, ShowFooter, IncludeHeaderLine, CondensedPadding, etc.) so they can be updated through EditBlockAdvancedProperty, and/or expose them through ShapeDetails (BlockId mode) so automation can discover valid PropertyName values.   Product questions Wed, 20 May 2026 11:23:33 +0200 https://community.lucid.co/admin-questions-2/user-report-for-teams-hub-13410 Our org was just migrated to the new teams hubThe group sharing feature was used by admins to make sure documents from previous employees remained accessible to all on the team. There was visibility into which group they were in, this does not appear to be the case with the new teams hub. I need to pull a report of who is in each team to ensure that a user is removed/added to the correct teams hub (formerly the sharing group). How do I pull this report?  Admin questions Wed, 20 May 2026 01:17:12 +0200 https://community.lucid.co/product-questions-3/what-s-the-biggest-problem-with-ai-productivity-tools-today-13411 AI productivity tools are evolving fast, but many still don’t fit naturally into real-world workflows. Some feel overly complicated, while others promise automation but still require a lot of manual effort.I’ve been testing different AI tools recently, and I’m curious what challenges others are facing when trying to use AI for daily work, collaboration, research, or productivity.What’s the biggest frustration you’ve experienced with AI productivity tools so far?Are there specific problems that current tools still haven’t solved well? Or have you found approaches that actually improved your workflow in a meaningful way?Would love to hear real experiences, opinions, and what people think AI tools should improve next. Product questions Wed, 20 May 2026 01:11:23 +0200 https://community.lucid.co/product-questions-3/automatically-refresh-an-org-chart-with-google-sheet-13413 Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking? Product questions Wed, 20 May 2026 01:00:47 +0200 https://community.lucid.co/admin-questions-2/lucid-mcp-connector-with-writer-ai-13414 Hi, we are trying to do a connection to Writer AI with Lucid. We’ve added the https://mcp.lucid.app/mcp but we also need:Authorization URLAccess token URL  Admin questions Wed, 20 May 2026 00:55:06 +0200 https://community.lucid.co/ideas/jql-query-to-reorder-jira-cards-in-a-dynamic-table-12730 Hello community,we are successfully syncing a dynamic table in Lucidspark with Jira by using a JQL query. Unfortunately an “ORDER BY” clause in the query does not have any effect on the visualization in the table. Of course we can rearragnge items in the table manually but then we would not be fully in sync with Jira anymore. Is there any way how we canenable that items in a dynamic table are actually orderd like in the result of the JQL query or order rows in a dynamic table by one of the field of the underlying jira issues?Our Usecase is something like a representation of an ordered/prioritzed backlog. Wed, 20 May 2026 00:06:22 +0200 https://community.lucid.co/ideas/add-a-button-to-remove-empty-lines-and-empty-columns-on-a-dynamic-table-13040 Hi,We have different boards that we use for big room plannings, PI planning or sprint plannings.They all contains many jira linked (via jql) dynamic tables. For example one per person within the team.When used, those dynamic tables contain many columns (per sprint) and lines (per feature).When we prepare one of those ceremonies, we duplicate the last board then we sync all dynamic tables. The problem is that there is no quick way to remove empty useless columns. We can either recreate the dynamic table or remove eat empty row or column by hand. This is quite time consuming!Could you please add a button to remove all empty columns and an other one to remove all empty rows?Thanks! Wed, 20 May 2026 00:04:32 +0200 https://community.lucid.co/product-questions-3/using-lucid-dynamic-tables-for-a-product-roadmap-7769 Hello,We have started to use Lucid Dynamic Tables during our Big Room Planning and continue to use it as a product roadmap over the quarter.Currently have a mix of questions / feedback for this, hoping someone can help:The JQL query brings in tickets from a sprint which has been completed, yet the completed sprint does not show in the dynamic table. How can we keep these sprints visible? Searching within the Lucidspark document, I am not able to search for the ticket number in a Lucid card - is there plans for this in the future? When trying to add notes into a field within the dynamic table, with the column and row set to attributes in Jira (i.e. Epic Link and Sprint), the note understandably moves into a “Not Set” column / row. Would be amazing if the notes stayed where they were placed and then the fields relating to the column / row choice were automatically filled in when converting to a Jira issue The sync option for a dynamic table adds / removes Jira tickets based on the JQL, but does not update the attributes for the cards already imported, this means that changes made within Jira do not show on the roadmap immediately. They do eventually update (not sure the time period), but would be good to include a “Refresh all cards” option. Product questions Wed, 20 May 2026 00:01:05 +0200 https://community.lucid.co/product-questions-3/dynamic-table-and-shapes-10158 Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support.  Product questions Tue, 19 May 2026 23:57:00 +0200 https://community.lucid.co/ideas/display-status-emojis-on-jira-cards-13001 My team uses emojis to categorise whether a jira story is in 3 main states: = ready for sprint = needs estimation = needs 3 amigosI’d live to use Lucidspark to plan out actual refinement sessions of these tickets, but cannot see these emojis in the jira cards that are displayed Tue, 19 May 2026 23:55:15 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/instructure-canvas-lti-remedy-post-hack-13416 Is there guidance about anything we need to do for our Lucid LTI, to lock things down after Canvas was hacked last week? Lucid for Education Higher Ed Tue, 19 May 2026 22:33:13 +0200 https://community.lucid.co/product-questions-3/setting-a-0-0-co-ordinate-for-the-corner-of-a-floor-plan-4867 I am struggling to find a way to anchor a point on my drawing as a 0' x 0' co-ordinate for my wall sections and background grid to match on. In Visio I would set a point and all my grids (X and Y rulers and snap lines) would use that as the 0' x 0' point. I could then use that as the corner of my floor plan and all snap lines and rulers would use that as the "0" reference point.  I have tried using the "scale" as well as the page layout and the measurement tools but have not found a way to "lock" them all together based on a common reference point on the diagram and common scale.   any help would be greatly appreciated. Product questions Tue, 19 May 2026 22:00:25 +0200 https://community.lucid.co/ideas/org-wide-theme-brand-kit-apply-to-existing-docs-13422 Summary: Please add an organization-level Theme/Brand Kit that can be defined once and applied to any new or existing Lucid document.Problem: We maintain brand standards (fonts, color palette, line/connector styles, title block/page layout, and a logo). Today, themes are per-document and templates help only for new docs—updating existing documents (such as AI generated documents that are uploaded to Lucid) requires manual work (copy/paste, format painter, re-theming page by page).Request / Requirements:Create an org-level Theme/Brand Kit with: Fonts (heading/body styles) Color palette + semantic tokens (Primary/Secondary/Accent/etc.) Default shape + connector styles Page header/footer/title block components + logo “Apply Theme” action for existing docs with options: Whole doc vs selected pages Update only theme-linked objects vs override manual styling Style/color mapping from old → new tokens Set default for new documents Admin governance, versioning, and optional push updates to documentsValue: Faster creation, consistent branding across teams, easier rebranding updates, fewer manual formatting errors. Tue, 19 May 2026 21:07:08 +0200 https://community.lucid.co/ideas/seeking-feedback-on-lucid-ai-for-planning-tools-13419 Hello! I’m Elisabeth, a UX designer at Lucid. My team is seeking feedback on our new Lucid AI for Planning prototype.If you fit one of these criteria, we'd love to meet with you:You're new to planning in Lucid You work with one or more teams to plan out initiatives or projects, but you're not regularly using Lucid in your planning workflows You have experience planning in Lucid You use Lucid regularly for planning rituals (e.g. sprint planning, Quarterly or PI Planning, daily standup, retrospectives, etc.) You've used Jira or Azure DevOps card integrations in Lucid The feedback sessions will be 45 minutes and you will be compensated $75 for your time.Schedule here: https://calendly.com/elarson-9/lucid-research-call(Note: Spots are limited, so be sure to sign up now!) Tue, 19 May 2026 19:36:43 +0200 https://community.lucid.co/product-questions-3/server-error-when-viewing-embedded-diagrams-via-it-glue-13407 Hey there!I have always embedded our diagrams into IT Glue so that the larger team can view the content. This has worked for years, but recently some of my colleagues are having issues viewing due to an error that was received. We have tried clear the cache of our browser, tried different browsers, updating the embed code, etc. This seems to be affecting only a few documents. Some of the documents are in a private repository, while others are shared with a Team.Anyone else run into this?Thanks! Product questions Tue, 19 May 2026 17:44:00 +0200 https://community.lucid.co/developer-community-6/is-there-a-server-side-limit-on-for-the-scim-api-users-endpoint-13377 Hi team,We are integrating with the Lucid SCIM API (GET /scim/v2/Users) to collect enterprise user data. We've noticed that the API appears to have a server-side pagination limit of 10,000 records — any request with a startIndex greater than 10,000 returns an empty result set (totalResults: 0, Resources: u]), even when the totalResults field in earlier responses.Questions: Is there a confirmed server-side limit on for the SCIM Users endpoint? If so, what is it? Is there an alternative pagination mechanism that would allow us to retrieve all users beyond 10,000? Developer Community Tue, 19 May 2026 16:04:20 +0200 https://community.lucid.co/product-questions-3/ai-13405 I see a bug - everytime I open a scheme I see opened window of Lucid AI. I need to disable that. I don't want to use it! Product questions Tue, 19 May 2026 15:41:05 +0200 https://community.lucid.co/ideas/export-lucidchart-diagram-to-bpmn-xml-format-1877 Hi is it posible to download BPMN chart in BPMN format? I mean BPMN XML which is used by bpmnio Regards Tue, 19 May 2026 14:05:53 +0200 https://community.lucid.co/inspiration-5/what-s-the-future-of-ai-powered-workflows-13412 AI is already changing how people work, collaborate, and manage daily tasks, but it still feels like we’re only at the beginning.Right now, many workflows involve switching between multiple tools, manually reviewing outputs, and spending time organizing information that AI should theoretically handle more efficiently. At the same time, new AI-powered systems are becoming smarter, faster, and more integrated into everyday work.I’m curious how others see the future of AI-powered workflows evolving over the next few years.Do you think AI will eventually handle most repetitive and operational tasks automatically? Will workflows become more centralized around AI assistants, or will teams continue relying on multiple disconnected tools?What changes are you most excited about, and what challenges do you think still need to be solved before AI workflows become truly seamless?Would love to hear different perspectives, predictions, and real-world experiences from people actively using AI tools today. Inspiration Tue, 19 May 2026 07:24:31 +0200 https://community.lucid.co/admin-questions-2/lucid-diagram-doesn-t-load-in-confluence-13384 Hi all,Since last week loading a diagram using the Lucid macro in Confluence has an issue.when using the following macro settings: Access settings: View only. Pages to display: Range. Viewer type: Simple viewer. Auto update: Automatically.The lucid diagram doesn't load. Not in the Confluence edit mode nor in the published mode.I'm using Google Chrome version: Version 148.0.7778.97 (Official Build) (64-bit).Connect in our company through a Citrix desktop connection.What can be done to solve this issue? Admin questions Tue, 19 May 2026 00:11:54 +0200 https://community.lucid.co/admin-questions-2/simple-viewer-in-confluence-is-broken-13383 We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.     Admin questions Tue, 19 May 2026 00:07:17 +0200 https://community.lucid.co/inspiration-5/lucidspark-as-a-digital-karyotype-for-science-lab-simulation-13409 I used Lucidspark to Design a Karyotype Simulation for my students.  They are able to rotate, move, and match up Chromosomes into a blank Karyotype Form using a Karyotype Key as reference.  Upon completing their Karyotype, students can determine the gender and any genetic anomalies present in the Karyotype.I’m attaching a Link to my template below.  There is an embedded video link to explain how I use the Lucidspark Document with my students in my LMS system ( Canvas ) Lucidspark Karyotype Template Inspiration Mon, 18 May 2026 23:47:52 +0200 https://community.lucid.co/ideas/lucidchart-new-layer-ui-renaming-process-13408 I was working through layers on a document today and noticed the new UI for adding layers.  I now cannot easily rename my layers.  Once I add a new layer, I then have to right click and choose rename. I am unable to double click on the layer to change the name.  This makes creating layers very cumbersome.  Further, I used to be able to rename and click on another new layer to continue adding layers quickly.  Now I have to highlight the label, rename, and hit enter to save before I can start a new layer.  Old design would do all of that and save the name I type automatically, and the “new layer” label would be highlighted waiting for me to type.It’s not the end of the world but the previous UI works a lot better.  Can we at least enable the double click to rename option like we used to have? Mon, 18 May 2026 23:28:15 +0200 https://community.lucid.co/product-questions-3/zooming-out-of-lucid-documents-results-in-poor-resolution-12596 Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?   Product questions Mon, 18 May 2026 22:53:14 +0200 https://community.lucid.co/ideas/can-i-share-a-link-to-a-specific-view-in-my-document-3612 Hello community! I am working with a rather large Lucidchart that describes all of our data tables and each table's connections with other tables. In Confluence we are defining each of these tables in greater depth. I'm looking for a way to have a user in Confluence click a link that opens the Lucidchart zoomed in to the exact table described (as opposed to simply opening the file). The behavior is similar to an "anchor link" function. Is this possible? Mon, 18 May 2026 22:36:18 +0200 https://community.lucid.co/ideas/json-export-does-not-include-all-the-data-i-need-13401 I want to export a Spark/Chart diagram to JSON for onward use. The diagrams are all conceptual data models built using Containers and standard shapes. We used the notes field extensively tagged to a shape. When exporting to JSON (in either spark or chart) some of the data is missing. For example this notes field. Have investigated it seems we can tag the container shape with custom fields which might be an option. Also it looks like the CSV does have the notes but it also has a lot of stuff I don’t want and would have to write macros to strip out. I’ve not yet tried VSX which I assume is just XML.Have I missed something obvious or is this the limit of the export functionality?  I can provide examples of what I mean if helpful.Thanks! Mon, 18 May 2026 22:12:14 +0200 https://community.lucid.co/inspiration-5/lucid-s-new-update-document-endpoint-13113 Calling all Lucid Builders! ️With Lucid’s new Update Document endpoint, you can skip the pain of tidying up your document library. This new, versatile tool in the Lucid REST API organizes your diagrams and boards to where they need to be.Why use the Update Document endpoint?Organization is the foundation of a scalable workflow. As teams grow, keeping document titles consistent and file structures logical becomes a massive task. Instead of clicking through the UI to rename files or drag them into folders, this endpoint lets you build those rules directly into your custom apps. Whether you're syncing with a CRM or building a custom archiving bot, this is your primary tool for programmatic maintenance.What’s in your toolkit?By sending a PATCH request to /documents/{id}, you can gain total control over your asset metadata to do the followingDynamic Renaming: Programmatically update a document’s title. This is a lifesaver for adding project codes or version numbers to files automatically. Smart File Routing: Reorganize your workspace by moving documents between folders  simply by updating the parent ID. Ready to start building? Try out this new endpoint or check out the full request schema in our Update Document API Reference.What’s the first document workflow you’re going to automate to save your team some time? Drop your ideas in the thread below! Keep on building! 🧑‍— The Lucid Developer Platform Team  Inspiration Mon, 18 May 2026 19:14:27 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-automating-hyperlinks-with-spreadsheet-data-13172 If you are managing a diagram with dozens of external links, manual entry is a thing of the past. This video shows you how to use data linking and formulas to automatically assign unique URLs to your shapes directly from a Google Sheet.What you’ll learn:How to import URL data from a spreadsheet and map it to specific shapes on your canvas. How to use the formula editor to dynamically pull link data into a shape's action settings. How to save your data-linked shapes into a custom library to quickly apply links across multiple rows of data. How to use conditional formatting to automatically display a "link" icon only on shapes that contain a valid URL. A note on the UIThis video was produced around 2024. While the Lucid interface has been refreshed since then, the data-linking workflow and the ability to trigger actions via formulas remain core features for building "smart" documents. Are you using Lucid to map out external resources? Let us know how you're using automated links to save time!  Inspiration Mon, 18 May 2026 19:13:31 +0200 https://community.lucid.co/ideas/dot-to-show-intersecting-lines-13226 Hello, it would be great to add the ability to mark intersecting lines with a dot. Currently adding a circle to the endpoint of a line does not result in the circle being centered over the intersection point. This is a common convention to highlight intersecting lines when making electrical system diagrams, which is my primary use for Lucidchart at my work. Mon, 18 May 2026 08:29:03 +0200 https://community.lucid.co/product-questions-3/unable-to-delete-shapes-in-lucidchart-13395 I did not have this problem when I first used LucidChart, but now I cannot click and hit delete/backspace to delete a shape. When I right click, options like copy/paste appear but there is no delete option. If I just frantically click on things, I eventually get it deleted, but there’s no consistency to it and it’s highly unclear to me what is actually achieving a delete of the shape. Does anyone know how to fix this? It appears to be a bug, because there should be a delete option in the right click menu, as there is for any other software ever created. Product questions Sat, 16 May 2026 01:29:27 +0200 https://community.lucid.co/ideas/excel-two-way-sync-is-now-available-9041 I am excited to share that we have released two-way data syncing with Excel for enterprise accounts!Your board and excel files will sync to show the most up-to-date information, no matter where you made changes! We are excited to share this advanced functionality with you and your teams.  Try it now! Sat, 16 May 2026 01:05:29 +0200 https://community.lucid.co/ideas/update-org-chart-reports-automatically-from-excel-2603 I am making org charts for a large organisation and I want them to update who staff report to as soon as that changes in Excel. Can this work?   Sat, 16 May 2026 01:04:00 +0200 https://community.lucid.co/ideas/lucid-cards-for-jira-data-center-one-way-sync-13394 Hello,As I mentioned in this Lucid Cards for Jira Data Center - One way sync. It would be nice to have an option to limit the Jira synchronization One-Way globally. Currently it’s possible to change the synchronisation mode only from a document perspective, additionally the Two-Way integration is the default option, from my perspective the Pull changes should be the default. RegardsTomasz Sat, 16 May 2026 00:22:37 +0200 https://community.lucid.co/product-questions-3/process-accelerator-faq-13403 Below is a list of frequently asked questions regarding what is currently supported within the Process Accelerator. Knowing these expected behaviors upfront will help you avoid roadblocks during your approval and publishing cycles. General compatibilityCan I import non-Lucid files (PDFs, Word docs, or videos) into a repository? No. Repositories only support native Lucid documents. Formats like CSVs, PDFs, videos, and Google Docs are not supported.Does Lucid’s Process Accelerator support BPMN or XML files? You can import BPMN files, but BPMN export is not supported. XML import and export are completely unavailable at this time.Can I import individual Lucidchart pages or Lucidspark breakout boards into a repository as separate documents? No. Documents with multiple pages or breakout boards cannot be imported into a repository as individual process documents. Approvals and publishingWhy is my Lucid document blocked from publishing when I update custom tags? This is expected behavior. The system requires a visual change to the canvas to trigger an approval flow. Metadata changes, such as updating tags or classifications, do not create a new version for publishing.Can I invite external partners or clients to join an approval flow? No. Approval flows are restricted to users on your Lucid account. External users cannot trigger or participate in these flows.What happens to a Lucid document if the owner leaves the account during an approval? If a user submits an approval request and then leaves the account before it is finalized, the document will remain stuck in the approval table. To remedy this, the repository owner must access the stuck document via the approval requests table, make a copy of it, and re-import that copy into the repository. Organization and templatesHow do Lucid templates work within a repository? While you can add a template to a repository and approve it, it will not behave like a standard template. Any suggested changes or edits will update the original template file rather than creating a new starting point for the user.Can I restrict access to specific folders within a repository? No. Permissions are handled at the repository level. You cannot restrict individual folders or specific assets within a repository. Product questions Fri, 15 May 2026 23:32:15 +0200 https://community.lucid.co/admin-questions-2/confluence-cloud-macro-image-not-loading-13388 Hello All,Whenever we try to add the Lucid macro for Confluence Cloud and select the “Sample viewer” the diagram is not loading, but if we change the settings to “Rich viewer” it is working. Any idea what could cause this behavior? Thank you! Admin questions Fri, 15 May 2026 22:58:27 +0200 https://community.lucid.co/ideas/display-all-options-in-lucidchart-top-menu-bar-11873 I’m using Chrome to access Lucidchart. However, for some reasons, I cannot see the top menu bar, i.e. the File|Edit|Select|View|…  I believed it was there before. Any idea how can I get it bac? Thanks!   Fri, 15 May 2026 21:03:32 +0200 https://community.lucid.co/product-questions-3/mermaid-diagram-fails-to-render-and-angle-brackets-or-html-tags-13376 Mermaid diagrams text has issues with greater than and less than symbols - it either ignores them or results in html tags. This occurs whether the symbol is encased inside double quotes or not.  Product questions Fri, 15 May 2026 19:34:35 +0200 https://community.lucid.co/ideas/export-lucidchart-diagrams-to-mermaid-code-2677 I use lucidchart for modelling a lot at work and find it really great for creating and managing lots of models. However my work has a requirement to use code based tools - i.e. diagramming tools that enable us to use the code in markdown files like plantuml or mermaid. It would be great if Lucid Chart supported exporting to an industry or defacto standard like mermaid. Fri, 15 May 2026 19:26:24 +0200 https://community.lucid.co/inspiration-5/lucid-ex-pert-tip-creating-dynamic-buttons-with-layer-formulas-13171 Want to build a truly interactive diagram? This walkthrough shows you how to use the isVisible() formula to create smart buttons that act as "active" indicators when toggling between different layers, such as current and future state views. What you’ll learn:How to use the isVisible() formula to detect which layers are currently active on your canvas. How to create unique labels for your layers using custom data properties. How to link those layer labels to specific shapes to build a functional navigation menu. How to apply conditional formatting rules that visually highlight a button only when its corresponding layer is turned on. A note on the UIThis video was produced around 2024. While the Lucid interface has been refreshed since then, the layer logic and the isVisible() formula remain the standard for building interactive, multi-state documents.Do you use layers to show "before and after" scenarios? Tell us how you're styling your interactive toggles below!  Inspiration Fri, 15 May 2026 17:15:32 +0200 https://community.lucid.co/product-questions-3/organizing-large-complex-workflows-13393 Hi everyone,I’ve been using Lucidchart recently for documenting internal workflows for a small team project, and I’m running into a problem once the diagrams start getting bigger. At first everything looks clean, but after adding more decision points, labels, and connections, the whole thing becomes difficult to follow.I tried separating sections with colors and containers, which helped a little, but the diagram still feels messy when multiple people review or edit it. I’m wondering how other users here handle large workflow maps or process diagrams in Lucidchart.Do you usually split them into multiple pages, use layers, or keep everything in one main chart? Also curious if there’s a recommended layout style that keeps diagrams readable for non-technical teammates.Would appreciate any tips or examples of what works best in real projects. #workflow #lucidchart #processmapping #flowcharts #teamcollaboration #diagramdesign #workflowdesign #visualplanning #productivity #businessprocesstop games Product questions Fri, 15 May 2026 15:10:26 +0200 https://community.lucid.co/admin-questions-2/azure-devops-integration-doesn-t-work-6487 Hello,I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result. Is this a known issue? Does anyone know how to resolve this? Admin questions Fri, 15 May 2026 08:58:30 +0200 https://community.lucid.co/product-questions-3/unable-to-click-and-change-contact-shape-data-field-13338 When clicking on a contact card which was from Salesforce Data, I am unable to change the dropdown data on the contact shape.  It only flashes for a second and then goes away.  This is only for dropdown selection categories of data fields on the contact shape.  If Text, I can change it on the contact shape. I know I can change it on the Contact Details in the right panel but this looks like it should be able to be changed on the contact shape.  Thx Product questions Fri, 15 May 2026 08:36:10 +0200 https://community.lucid.co/product-questions-3/fixing-crow-s-foot-connector-lines-in-erd-13392 I can only get one end of the crow feet connector to change. One end stays the same and won’t change. When I look at the connector list the one and only one option is greyed out. Product questions Thu, 14 May 2026 22:37:59 +0200 https://community.lucid.co/product-questions-3/turn-off-lucid-ai-panel-13390 Is there really no way to turn off the Lucid AI panel? It takes up so much screen space and even popping it out and shrinking it, it’s still in the way. I don’t plan to use AI for what I’m working on at all, so having a feature I never use be in the way is incredibly frustrating. I’d rather be able to opt-in to a feature instead of trying to navigate a way to opt-out.  Product questions Thu, 14 May 2026 22:30:42 +0200 https://community.lucid.co/developer-community-6/create-lucid-docs-via-mermaid-rest-api-13106 Hello, i want to create a document, creating a “Diagram as a Code” with Mermaid on Lucid through a REST API.From the Documentation, i only see that in order to create a document, i need to send the following body:{  "product": "lucidchart",  "title": "example",  "parent": 123}but how do I send the actual contents of the diagram?sequenceDiagramAlice->>John: Hello John, how are you?John-->>Alice: Great!Alice-)John: See you later!I read also that there is an alternative way of sending the information, but the documentation and examples on https://developer.lucid.co/reference/createorcopyorimportdocument are not clear to me.Thank you!  Developer Community Thu, 14 May 2026 22:27:51 +0200 https://community.lucid.co/product-questions-3/how-to-scale-large-diagrams-for-printing-13397 I’m sure this has been discussed, but I can’t come across the answer… I currently use Word to create swimlane diagrams and have to be aware of the size of my boxes so that when I print a hard copy the text in the boxes can be read.I finished my first Lucid swimlane and when I print everything as a PDF it scales down so that nothing can be read. What is the solution to this? We need to be able to print these so end users/auditors can hold them to use them. Product questions Thu, 14 May 2026 22:27:48 +0200 https://community.lucid.co/product-questions-3/how-to-edit-mind-map-node-text-13396 If you are zoomed out on a mindmap and click center mass on one of the nodes (text) it pops up a color picker for the line to the left.  It should either set focus on the textbox I just clicked on or put me in edit mode. NOTE: This happens with nodes that only have one word of text.  Example: “Domain”, or “Log”  Workaround: I have to zoom in on the node to make the text larger in order to select it   Product questions Thu, 14 May 2026 22:24:15 +0200 https://community.lucid.co/product-questions-3/auto-scale-shapes-to-fit-larger-text-13391 Hello,I created a flowchart using shapes in Lucidchart.  I used font sizes between 10 and 14 point.  Now I’d like to print the flowchart using an HP plotter on paper that is 42 inches high and 72 inches wide.  How do I increase the font size and shape size proportionately so that the flowchart is large enough to read from a reasonable distance, without having to adjust the size of each shape manually?Also how do you choose the printer you want to print to?  When I choose print I don’t see an option to choose.I have tried resizing the canvas but the custom size option won’t let me increase the size beyond 8.5x11. Thanks Product questions Thu, 14 May 2026 21:46:08 +0200 https://community.lucid.co/community-news-and-announcements-9/lucid-developer-docs-are-now-available-via-mcp-13398 Lucid’s developer documentation is now exposed through a Readme-hosted Model Context Protocol (MCP) server. This allows AI-powered editors and assistants to search and read our documentation inline, covering both the OpenAPI reference (REST + SCIM) and the Extension SDK. Whether you are wiring up an integration or building an editor extension, your agent can now pull relevant documentation while you work. Key Benefits:Seamless Integration: Access Lucid docs directly via any MCP-compatible client. Search as a Tool: Your AI agent can call documentation search tools to find exact references. Setup (Claude Desktop Example)1. Update Configuration Add this entry to your claude_desktop_config.json:{  "mcpServers": {    "lucid-developer-docs": {      "command": "npx",      "args": ""mcp-remote", "https://lucid-developer-docs.readme.io/mcp"]    }  }}2. Restart and Verify Restart Claude; the Lucid Readme MCP will appear in your tools list. Cursor and Windsurf use the same URL, refer to their specific documentation for configuration details. Try It OutOnce connected, ask your assistant queries such as:"How do I authenticate against the Lucid REST API?" "Show me how to register a custom shape with the Extension SDK."Learn more here. — The Lucid Developer Platform Team Community news and announcements Thu, 14 May 2026 20:04:55 +0200 https://community.lucid.co/product-questions-3/how-to-rotate-door-icons-in-floor-plans-2397 Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives? Product questions Thu, 14 May 2026 19:16:46 +0200 https://community.lucid.co/admin-questions-2/are-these-lucid-sales-emails-legitimate-13387 Is anyone else getting suspicious emails like below?   Admin questions Thu, 14 May 2026 19:07:39 +0200 https://community.lucid.co/ideas/stop-burying-functions-inside-menus-13386 The recent UI change to move the lock/unlock layer function inside a context menu is another step toward making Lucid more slower to use. Even creating a new layer is now more difficult; previously, creating a new layer ended with the layer name field in focus and ready to be renamed. The current UI requires more clicks to open the context menu, then choose the rename function. Thu, 14 May 2026 19:05:59 +0200 https://community.lucid.co/product-questions-3/updated-mind-map-experience-in-lucidchart-6208 Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Create a mind map in Lucid article in the help center.Share in the comments below how you are leveraging the mind map functionality for your work. We can’t wait to hear from you! Product questions Thu, 14 May 2026 06:50:46 +0200 https://community.lucid.co/product-questions-3/document-copy-name-does-not-save-13380 Probable bug: Selecting to “Create a Copy” of a document from any documents list (team space, personal space), then renaming the new document copy as allowed, sends user confirmation “Copy Created” but copy is not created.Works if: selecting to create copy while the originating document is open (even if rename)Also works if you do not change the name of the copy. Product questions Wed, 13 May 2026 23:57:33 +0200 https://community.lucid.co/product-questions-3/copying-a-folder-does-not-refresh-ui-13374 BUG - When you copy a folder, the  UI is not refreshed Not much to say… other than there is no easy way to log a bug when you find one.   Product questions Wed, 13 May 2026 23:53:39 +0200 https://community.lucid.co/inspiration-5/how-can-i-share-my-lucid-documents-with-other-teachers-13381 Since I teach High School with a LMS delivery system ( Canvas ), I’ve been using Lucid to solve a problem that has plagued me for years.  How does one create a “digital” activity for Lab Based Experimentation that often requires multi-media formats?Since my new friend Lucidspark came on the scene, I’ve been able to create one stop shopping boards to meet the unique needs of a Scientific Lab Report.  Lucid allows me to include video content, background text, instructions, links to other documents / web pages, as well as include tables, charts, illustrations and spreadsheets.  All of this in one single format for teaching and grading within the Canvas LMS System grade book.  There’s no need to toggle back and forth between different document types ( text vs. spreadsheets  etc. ) and have multiple file uploads. The Frames and Pathway features allow me to instruct students; moving from item to item ( Introductory Information,  instructions, Data tables, Graphs, resource materials, Q & A boxes,  etc. ) like we would in a traditional paper formatted Lab experiment. I’ve even been able to create Lucidspark Labs with manipulatives.  For example. I have climatographs that allow my students to move the data points on connected lines and bars on a graph to represent the water and temperature data for biomes.  I also have a Lucidspark Lab where students move around chromosomes onto a blank Karyotype form and then analyze the form for Genetic Conditions / Anomalies.  Needless to say, my creativity has been unleashed.  I can finally do activities in a digital format that prior to Lucid, could only be done in a Pencil Paper format. I do wish we had a place to upload and share our Lucidspark creations so others could benefit from these boards - and not have to take the time to re-create them from scratch. Inspiration Wed, 13 May 2026 23:36:21 +0200 https://community.lucid.co/ideas/change-tiers-in-org-charts-in-lucidchart-715 Are you able to manually state what 'tier' members of staff should be. We have instances where different tiers/levels report into the same staff. For example this picture I need Head of Development to be Tier 3 (not 2) even though the direct report is still into Tier 1. The child links of Head of Development should also be moved down to Tier 4 (not 3).   Wed, 13 May 2026 23:21:13 +0200 https://community.lucid.co/admin-questions-2/unable-to-import-child-work-items-from-parent-azure-devops-cards-13370 We are experiencing a regression with the Azure DevOps integration.Until last week, we could import a parent work item into Lucid and automatically include all of its child work items. This was a key part of our workflow.As of recently, child work items no longer appear when selecting or importing a parent:- The parent work item shows the correct total number of linked work items.- The link panel only lists Parent and Predecessor relationships.- Child work items are no longer visible or selectable for import.- The "Import" option is only available for the parent, not for the children.No changes were made on our side (permissions, Azure DevOps configuration, or Lucid settings).Can you confirm whether this behavior change is intentional or a regression? If it is intentional, is there a recommended alternative to import all children from a parent work item as before?! Admin questions Wed, 13 May 2026 22:56:45 +0200 https://community.lucid.co/admin-questions-2/can-i-turn-off-jira-card-syncing-at-the-account-level-13378 Hello,Is it possible to limit the Lucid Cards for Jira Data Center synchronisation to One-Way globally? I don’t want users to be able to update Jira tickets based on the changes in Lucid. I know it can be changed for each document, but how to limit it for all the documents? RegardsTomasz Admin questions Wed, 13 May 2026 20:29:06 +0200 https://community.lucid.co/admin-questions-2/configure-lucid-cards-for-jira-with-oauth-1-0-13389 We recommend using OAuth 2.0 for new integrations. If your account was previously connected using Application Links (OAuth 1.0), you do not need to switch, your existing connection will continue to work. Switching to OAuth 2.0 from OAuth 1.0 will break any existing Lucidspark boards with Jira data; this cannot be reversed. If you’re interested in using OAuth 2.0, refer to our For admins: Configure Lucid Cards for Jira help center article.If you prefer to set up the integration or continue using it with OAuth 1.0, reference this community post for instructions.Enable Jira Data Center instanceNote: While the Jira menus shown in this section may differ depending on your version of Jira Data Center, the general setup process is the same.Ensure your Jira instance is accessible by Lucid’s serversEnsure that you have public facing DNS and allow inbound requests from the static IPs listed in the table in our For admins: Configure Lucid Cards for Jira help center article.Create a Jira Application Link and connect LucidsparkYou will need both Jira and Lucidspark admin permissions, in addition to a Lucidspark license, to complete the following steps.Note: This integration must be configured in Jira using OAuth 1.0. If you are on a newer version of Jira Data Center that uses OAuth 2.0, refer to this article from the Atlassian help center for instructions to access the OAuth 1.0 page before proceeding with the below steps.To install the Lucid Cards feature in Jira, follow these steps:In Jira, navigate to Jira Settings.  Go to Products. Select Integrations. Choose Application links. Enter "https://lucid.app". Click Create new link. In the Link applications window, select “Atlassian Product” and type in the following URL: https://lucid.app   Click Continue. You may be required to confirm the application URL. If this pops up, add in the URL provided again and press Continue. Specify the Application name and type fields. Application name: something that represents the Lucid Cards for Jira functionality; such as “Lucidspark-Cards” Application type: Select “Generic Application”   Click Continue.You will now connect the Lucidspark-Cards application in Jira to your Lucidspark account. To do so, follow these steps:Select the pencil icon on the “Lucidspark-Cards” application.   On the "Application Details" page, input the URL (see the steps below for instructions on finding this value). Click on the “Incoming Authentication” tab from the left-hand menu.   Input the Consumer Key, Consumer Name, and Public Key values found in Lucidspark (see the steps below for instructions on finding these values). Click Save.To locate the URL, Consumer Key, Consumer Name, and Public Key values that you need to input from Lucidspark into Jira, follow these steps:In Lucid, select Admin.  Select App integration in the left-hand menu. From the dropdown, select Lucidspark. Locate Jira Data Center and select Settings. Enter your Jira URL where prompted. Click Enable.   On the page you’re redirected to, click Allow. On the previous page, you’ll see a green check mark and “Enabled”. Once you have followed the above instructions to connect your Jira instance, you are all set! With the integration installed, end users can now authenticate with their Jira credentials and import and create Jira issues in Lucidspark.Note: If users usually have to be on VPN to reach Jira Data Center, then they will have to be on VPN during their first Jira authentication through Lucidspark. For accounts using SSO authentication with JiraAtlassian doesn’t support 3rd party SSO for Application Links. Per their support page:“​​The SSO third party application will intercept any requests coming to the Atlassian application without a legit identity token, and will redirect that request to the SSO application login page.This behavior is not expected by the Atlassian application, the applications are not designed to handle the redirect, and will not be able to communicate with the third party SSO application.Thus the handshake for creating the Application link will fail.”In order to bypass this issue, Atlassian requires users to add the following URLs to the SSO allowed list:/plugins/servlet/oauth/access-token/plugins/servlet/oauth/request-token Admin questions Wed, 13 May 2026 18:23:11 +0200 https://community.lucid.co/product-questions-3/create-a-master-list-of-customer-requests-in-lucid-13371 My team is currently documenting customer journeys based on various customer request types. We are expecting to start to see a crossover of similar problems between the different journeys and requests. I don’t want to duplicate work so I’m looking for a way to create a master list of problems. These problems would be added to the individual journeys but ideally then feed into a central list that can be used to prioritise and plan ideation work or solutions with the whole team. I had thought about using Lucid cards, but is there a way to pull all the cards from several documented journeys as they are added and sorted into a single worksheet, table etc?  Product questions Wed, 13 May 2026 18:18:01 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-using-lambda-syntax-to-filter-complex-data-13170 If you’ve ever needed to filter your diagram data with high precision, lambda syntax is the key. This video breaks down how to use these powerful functions to sort, filter, and count specific subsets of information within your documents.What you’ll learn:How to understand the basic concept and application of lambda syntax within the Lucid formula engine. How to use simple filters to return specific values, like even or odd numbers, from an array. How to apply lambdas to real-world org charts to count employees based on specific attributes like geographic location. How to combine the filter function with custom logic to create highly specific data summaries. A note on the UIThis video was produced around 2024. While the Lucid interface has evolved since then, the syntax and logic for writing lambda functions remain consistent and fully supported.Are you ready to try advanced formulas? Let us know what custom logic you're building in the comments!  Inspiration Wed, 13 May 2026 17:15:13 +0200 https://community.lucid.co/product-questions-3/servers-experienced-an-error-login-message-13363 We have Lucid diagram linked to Orbus iServer and for some users this works and for some it throws below error.Can anyone advise, please. Sorry! Our Servers experienced an error. We apologies for the inconvenience. Product questions Wed, 13 May 2026 12:00:50 +0200 https://community.lucid.co/product-questions-3/custom-icons-creating-duplicate-layers-13337 I created a layer and dragged a custom icon onto that layer and suddenly there are 2 layers with the same name. I can toggle visibility individually but if I remove one they both get deleted. It's confusing to a user of my template and its weird.  Product questions Wed, 13 May 2026 11:51:35 +0200 https://community.lucid.co/product-questions-3/can-i-mark-an-erd-field-as-primary-and-foreign-key-during-import-12186 Hi,I’ve generated a csv file that appears to be in the right format to import database data into a Lucidchart ERD.The import works, and I can display my ERD chart, and see the foreign key joins, but for fields in tables that are both Primary Keys and Foreign Keys, and I populate the constraintType column of my import csv file with:"PRIMARY KEY, FOREIGN KEY"the ERD chart only ever seems to show ‘FK’ in the Key column, and not ‘PK / FK’. I’ve tried widening the Key column just to check that the text hasn’t been truncated, but the column only seems to be populated with either FK or PK, and not PK / FK where the import file defines it. Any help or suggestions gratefully received. Paul Product questions Wed, 13 May 2026 00:55:59 +0200 https://community.lucid.co/product-questions-3/exporting-to-visio-is-missing-shapes-13373 Pretty much as the heading says - when exporting into Visio , all it exports is the frame , with no details inside. Apologies for reaching out here, but I dont see a support mechanism other than this forum - thanks in advance  Product questions Wed, 13 May 2026 00:12:32 +0200 https://community.lucid.co/ideas/revision-history-for-view-only-permissions-12914 Background: I’m primarily a Lucidchart userCurrently, it appears that viewing a document’s change history requires Edit permissions (File → Show Revision History is grayed out without Edit permissions).As a document viewer, I’d like the ability view (and potentially compare) different versions of that document. Use case:Suppose a system’s architecture and behavior are captured using Lucidchart, and document revisions are used for different versions of that system.Non-contributor stakeholders need the ability to understand how past versions (or the latest released version) of that system work.Without this, viewers can only view the latest version of a document. During development, this may differ from the latest released version of the system represented by the document. Suggestion:I’m speculating that revision history is grayed out without Edit permissions to keep read-only users from potentially using the Restore or New From Version features in the revision history sidebar.Would it possible to just gray out those options for users without Edit permissions?Edit: Bonus points if the compare feature also works without Edit access. Tue, 12 May 2026 23:54:26 +0200 https://community.lucid.co/ideas/search-jump-to-and-highlight-shape-data-in-a-document-12125 I Really need a way to search for a shape on a page.   I use lucid air wire maps and have hundred of Custome ships on a page.   I know how to find my shape and see its custom shape data, what I want to do is search for its shape data and have it highlighted or centered on the drawing.      Tue, 12 May 2026 16:57:08 +0200 https://community.lucid.co/product-questions-3/how-do-i-adjust-the-editor-ui-scale-13326 When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it.  Product questions Tue, 12 May 2026 15:27:22 +0200 https://community.lucid.co/ideas/access-developer-tools-with-free-or-individual-account-13369 Is it possible to get access to developer portal with free account. I am planning to use if for open source project (cli for creating diagrams) Tue, 12 May 2026 14:52:20 +0200 https://community.lucid.co/product-questions-3/where-is-the-change-shape-function-13357 Please help me get rid of the AI-stuff, which is just annoying I want the change shape instead!  HELP!   Product questions Tue, 12 May 2026 14:33:32 +0200 https://community.lucid.co/product-questions-3/crooked-lines-in-pdf-image-exports-13289 I am making a somewhat large chart, but when I export it (PNG or PDF), the lines become “wobbly” and not straight. What is causing this? I tried incognito mode and different export methods. It could be because I have a lot of objects. Would this sort of thing cause the issue?  Product questions Tue, 12 May 2026 11:08:28 +0200 https://community.lucid.co/product-questions-3/revision-history-disabled-after-locking-13359 Good afternoon!We are currently on the Enterprise license and we noticed that once we change a lucidchart document’s status to one that we designate as “Locked” - for ex: “Completed” - the “Show Revision History” is no longer accessible.I’ve confirmed this is true at the editor and admin levels, even as the creator of the document.Is this by design? We were hoping that even though a document is locked, a user could still view the revision history for reference purposes.Thank you. Product questions Tue, 12 May 2026 09:44:34 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-build-a-live-headcount-and-vacancy-tracker-using-org-charts-13168 Keeping track of open roles across a growing company can be a moving target. This video shows you how to combine org charts with dynamic shapes to create a live dashboard that counts filled versus vacant positions automatically.What you’ll learn:How to use the descendants of page formula to capture data across your entire organizational hierarchy. How to write count if formulas to dynamically filter and total roles based on their status. How to visualize your headcount data using a dynamic donut shape that updates in real-time. How to pair your visual charts with interpolated text to display clear, numerical summaries of your organization's growth.  A note on the UIThis video was produced around 2024. While the Lucid interface has been updated since then, the formula logic and dynamic shape functionality remain a powerful way to manage your data.How are you tracking your team's growth? Share your favorite org chart hacks in the thread below!  Inspiration Tue, 12 May 2026 01:46:10 +0200 https://community.lucid.co/product-questions-3/text-color-in-a-shape-changes-13342 Why does the color of the text turn black when modifying text or after backspace? So I have existing text, when I edit this text and use backspace or I select a portion of the text and overwrite it, the text color of the new text changes to black, where the old text is default (gray).This is very annoying when you make a typo and use backspace to correct it, since all new text is then black. Product questions Mon, 11 May 2026 18:45:24 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-totaling-jira-and-azure-devops-story-points-in-containers-13169 Managing a hybrid workflow? This video walks through how to use the Lucid formula engine to automatically sum up story points from both Jira and Azure DevOps cards the moment they are dropped into a container.What you’ll learn:How to access the formula editor using interpolated text to create live data labels. How to apply the contained and sum formulas to aggregate metadata from external task cards. How to ensure your totals update automatically as cards are moved in or out of a container or modified at the source. How to use these dynamic calculations to streamline sprint planning and capacity tracking. A note on the UISince this video was filmed around 2024, you may notice some visual differences in the current Lucid interface. However, the underlying formula logic and the way containers interact with Jira and Azure DevOps cards remain unchanged.Are you managing work from one of these integrations in a Lucidspark board? Tell us how you're using containers to stay organized below!  Inspiration Mon, 11 May 2026 17:15:18 +0200 https://community.lucid.co/product-questions-3/export-chart-with-hover-text-included-13365 Hello, I am wondering if anyone has tried to export a diagram with the hover text function made through conditional formatting. The hover text function is crucial to the diagram I am making, but seems like it would be lost if I were to export to a powerpoint format. I don’t want to forces team members to make a Lucid account, and I also don’t like the idea of making the link visible to just anyone. Is there a way to make this happen?  Product questions Sun, 10 May 2026 00:13:51 +0200 https://community.lucid.co/product-questions-3/why-do-i-receive-access-requests-for-documents-that-are-shared-13366 I keep receiving access requests for my documents that are already shared. It tends to be newly hired coworkers. I believe the issue is that since they are new, our IT departments has not created their licensed account in Lucid.Is there a way to prevent them from requesting access or inform them that they would have access if they had a licensed account? Product questions Sun, 10 May 2026 00:12:18 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/teaching-ai-academic-integrity-through-class-discussions-13367  → Use this template to help you get started← Step #1 | Define | Brainstorm together to answer the following: What is academic integrity & why is it important? Step #2 | Engage | Sort and discuss standard academic integrity scenarios Step #3 | Connect | Introduce and discuss how student AI use fits into academic integrity policies Step #4 | Analyze | Read through and evaluate different AI use scenarios  Step #5 | Discuss | Share thinking and review the the correct answer → Watch the video walkthrough ← Lucid for Education Higher Ed Fri, 08 May 2026 22:41:33 +0200 https://community.lucid.co/ideas/use-ai-to-generate-flowcharts-with-swimlanes-7421  I thought Lucid Chart caught up with the thoughts in my head...and then I was disappointed (I think). I can use the AI feature, but it doesn’t create a swim lane chart. I actually want a two swim lane diagrams on top of one another - one with vertical columns representing business process lifecycle states and the rows to represent our org, vendors, contractors, depts or whatever. This isn’t possible right? I really hoped I could have a template that I could type up with the different variables each time retaining the consistency across all processes. I feel like now I have to do this manually which I don’t have time to do, nor it is efficient. Any thoughts? Fri, 08 May 2026 21:55:37 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/make-discussions-human-again-trade-artificial-ai-posts-for-genuine-peer-to-peer-learning-13175  Tip #1: Rework your discussion questions by choosing questions that focus on opinions, reflections, personal connections, and overall impact on their own personal learning moving forward.  Avoid questions with a clear correct or incorrect answer. Tip #2: Encourage short, conversational style peer-to-peer comments. Tip #3: Incorporate authentic engagement that can’t be quickly generated by an AI such as: emoji reactions, highlighting, sentence stems, annotation symbols, etc. → Use this template to help you easily get started.←   Start by adding your discussion prompt and customizing the instructions. Then, review and customize the discussion symbols and sentence stems as needed.  Want to create your own symbols library?  Drag out your own custom shape library. Lastly, determine how you want students to add their comments. Option 1: “Add a Comment” Option 2: “Add a Note” Option 3: Use Stickies and Arrows  Lucid for Education Higher Ed Fri, 08 May 2026 15:36:29 +0200 https://community.lucid.co/lucid-admin-group-36/org-groups-sharing-to-teams-13364 Hey everyone, I wanted to drop in and make sure you have all the necessary information for our upcoming change to our Org Groups experience. I've included a link to a video for you to check out and a link to a Community Post to help along the way. The change will be live May 11th, so look for it next week. Let us know if you have any questions!   Lucid Admin Group Fri, 08 May 2026 15:12:35 +0200 https://community.lucid.co/product-questions-3/problem-duplicating-frames-containing-assisted-layout-13331 Many problems when trying to copy or duplicate a group of objects or a frame that contains an assisted layout container.Steps: Select objects containing an assisted layout container (the bottom towers) CMD + C to copy CMD + V to paste on the same board  In another attempt, I tried selecting a much larger group of objects with multiple assisted layout containers and tried duplicating them (by dragging), the board froze/crashed Product questions Fri, 08 May 2026 14:02:47 +0200 https://community.lucid.co/ideas/lock-entire-diagrams-by-status-to-stop-edits-6149 Hello,As the title suggests, is there a way to lock completed diagrams to remove the risk of someone on our team (including myself) from accidentally editing? I have seen other posts about changing the status to “approved” or “completed” but this does not prevent editing from my experience.  Fri, 08 May 2026 13:26:36 +0200 https://community.lucid.co/ideas/lock-the-size-of-a-shape-in-lucidchart-without-locking-the-position-10293 How can I lock just the size of object?The only option I can find is to lock size AND position.  I only want to lock the size of an object and NOT the position.  What am I missing?  Fri, 08 May 2026 13:04:07 +0200 https://community.lucid.co/admin-questions-2/error-occurs-when-adding-new-user-13039 When trying to add a new user to Lucid Chart receiving the following error unable to add the user that does not exist    Admin questions Fri, 08 May 2026 12:51:49 +0200 https://community.lucid.co/ideas/please-add-azure-fabric-icons-9300 It would be great to have the latest Microsoft Azure icons, especially for Azure Fabric.Thank you in advance! Fri, 08 May 2026 12:49:11 +0200 https://community.lucid.co/ideas/planisware-portfolio-management-connector-13360 Looking for a bi-directional connector between Planisware or Planisware PM Lite and Lucid. Fri, 08 May 2026 12:02:03 +0200 https://community.lucid.co/product-questions-3/new-microsoft-graph-integration-and-copilot-plugin-7166 Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live!  Product questions Fri, 08 May 2026 11:45:36 +0200 https://community.lucid.co/product-questions-3/change-font-size-of-line-length-labels-13341 How can I change the font size of the text that shows the line or object size. If create a line that is 30m the font size is super small I cant see what size it is. Product questions Thu, 07 May 2026 23:36:38 +0200 https://community.lucid.co/admin-questions-2/sharing-diagrams-with-an-entire-team-13356 Hello Team, Can anyone advise on how to make diagrams created by one Team memver be shared to all within the Project Team.Can admin enable sharing this.? Admin questions Thu, 07 May 2026 22:25:09 +0200 https://community.lucid.co/ideas/planview-integration-13352 Hi There,Would love an integration into Planview (Either project place or Agile place).  My company has a mix of Project and Product teams, and being able to integrate the two areas would accelerate planning and alignment with senior leadership.  Thanks,Eric Thu, 07 May 2026 22:17:22 +0200 https://community.lucid.co/product-questions-3/remove-published-document-13327 At some point, I must have published an image. Now I want to remove it from public access. How do I do that? Product questions Thu, 07 May 2026 22:16:11 +0200 https://community.lucid.co/product-questions-3/insert-import-page-menu-failing-to-load-13333 I wish to transfer a lucidchart document i worked on to another project, so that instead of being independant, it becomes just another page of the newer bigger project.\I naively tried coppying it after selecting all the element in the open canvas, and noticed that there was a problem of missing connectors on the pasted canvas.After some digging i discovered the correct way to do it was to use the menu with  Insert-> Import page and select my original document. However the end result is still missing some connections (certain tables get totally disconnected) Product questions Thu, 07 May 2026 22:09:14 +0200