https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/admin-questions-2/storage-limit-13598 I purchased a Lucidchart account (individual plan) for my project and it worked great. This year I just repurchased it, and it’s telling me it won’t save anything and I’ve used up all my storage. I deleted everything in the trash, and I’m worried it won’t save and I need to add/make changes. How do I fix this since I already upgraded? Admin questions Wed, 17 Jun 2026 19:40:07 +0200 https://community.lucid.co/developer-community-6/mcp-lucid-create-diagram-from-specification-tool-hitting-size-issue-13501 Error POSTing to endpoint (HTTP 400): Request body too large (max 53KB). JSON-RPC error code: -32602. Developer Community Wed, 17 Jun 2026 19:11:24 +0200 https://community.lucid.co/ideas/disable-tidy-up-prompt-on-shape-selection-in-lucid-10670 Is there a way to disable or dismiss this prompt from showing? It’s extremely annoying to have this pop up every time I select the same group of items. Wed, 17 Jun 2026 18:20:50 +0200 https://community.lucid.co/lucid-for-education-k-12-16/current-events-ice-breaker-world-cup-bracket-and-world-map-13595 Hey All!  I finally got around to making this World Cup ice breaker activity.  I am teaching during the summer and I want to start each lesson with a quick current events ice breaker activity tracking the world cup.  I also added a world map so that the students could connect the countries to where they are in the world.  This took a LONG time to make haha, so apologies if there are any errors . Is anyone else doing anything for the World Cup?  I would love any ideas or templates that you are willing to share :)You can get my template here! Here is the map I started with my son.  He is obsessed with soccer and can’t wait to work on it after each game. Here are the group round brackets I made.  I liked including the flags to make it more fun! Here is a look at the bracket after the group rounds.  Lucid for Education K-12 Wed, 17 Jun 2026 17:31:54 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/current-events-ice-breaker-world-cup-bracket-and-world-map-13594 Hey All!  I finally got around to making this World Cup ice breaker activity.  I am teaching during the summer and I want to start each lesson with a quick current events ice breaker activity tracking the world cup.  I also added a world map so that the students could connect the countries to where they are in the world.  This took a LONG time to make haha, so apologies if there are any errors . Is anyone else doing anything for the World Cup?  I would love any ideas or templates that you are willing to share :)You can get my template here! Here is the Map I started with my son- he is obsessed with soccer and can’t wait to work on it after each game. Here is the group round brackets I made.  I liked including the flags to make it more fun! Here is a look at the bracket after the group rounds.  Lucid for Education Higher Ed Wed, 17 Jun 2026 17:28:59 +0200 https://community.lucid.co/inspiration-5/lucid-expert-tip-mapping-external-data-to-cloud-accelerator-models-13187 While the Cloud Accelerator is great for visualizing your cloud architecture, its real power is unlocked when you layer in external business data. This walkthrough shows you how to use a unique identifier to bridge the gap between your spreadsheets and your automated cloud models. What you’ll learn:How to prepare data from Google Sheets, CSV, Excel, or APIs for a seamless import. How to use the lookup formula to map external spreadsheet rows to specific cloud shapes using a unique Resource ID. For full formula information, please view this documentation.  How to extract specific data points—like average cost or trend data—and display them directly on your infrastructure. How to apply conditional formatting and dynamic shapes to visualize compliance, security, or usage data against manual benchmarks. A note on the UIThis video was produced around 2024. While Lucidscale is now Cloud Accelerator and the Lucid interface has been refreshed since then, the core logic for data mapping and the use of global formulas remain the standard for building data-rich cloud diagrams.What kind of data are you layering onto your cloud models? Share your tips for tracking compliance or costs in the thread below!  Inspiration Wed, 17 Jun 2026 17:15:13 +0200 https://community.lucid.co/inspiration-5/real-world-examples-of-how-teams-save-big-with-lucid-13421 With budgets facing constant scrutiny, leaders are under immense pressure to eliminate tool sprawl and protect the bottom line. Consolidating disparate platforms into the Lucid Work Acceleration Platform does more than just streamline workflows—it delivers massive, direct financial relief. We recently worked on a customer story roundup that showcases how replacing redundant applications like Miro and Mural with Lucid allows organizations to break down operational silos and instantly slash software licensing costs.Tool consolidation savings: A global insurance company saved an estimated $300,000 in software spend by standardizing on Lucid, while a global pharmaceutical company cut its visual collaboration tech spend by 30%. Standardization payoff: A leading financial services company eliminated over $200,000 a year in legacy tech spend by transitioning its cloud architecture strategy to Lucid.Beyond software licensing, Lucid drastically reduces the hidden costs of manual planning and expensive business travel. Standardizing your planning and decision-making processes on a single canvas eliminates the administrative friction that stalls large-scale initiatives.Streamlined planning: A large healthcare system increased annual Scrum development time by 480 hours—reclaiming $240,000 in value—by running highly efficient PI planning sessions. Eliminated travel overhead: A top global insurance company eliminated the need for four annual travel trips by shifting to hybrid collaboration in Lucid, generating over $1.4 million in annual savings. Virtual event efficiency: From a commercial banking team saving $160,000 in travel costs to a top pharmaceutical company saving $300,000 by moving its annual hackathon to a virtual canvas, teams are achieving high-level alignment without the high-level overhead.By centralizing documentation, automating workflows, and enabling seamless asynchronous collaboration, Lucid transforms how global teams connect and innovate. How has your organization used Lucid to consolidate tools or reduce project overhead? Share your success stories in the comments below! Inspiration Wed, 17 Jun 2026 17:00:14 +0200 https://community.lucid.co/ideas/ability-to-set-a-default-spell-check-language-for-new-documents-7201 It is not currently possible to set a default spell-check language to be used used for new documents. Once a document has been created, the language can be changed within the document settings but this only affects that specific document. Whenever I create a new document, it defaults to US English - I presume this is because our account’s data region is set to the US. (We’re a multi-national) Unfortunately this means that whenever I create my own documents, I have to manually set the spell-checker language to UK English each time. It would be nice if the default could be set within the user-settings area. Wed, 17 Jun 2026 15:52:54 +0200 https://community.lucid.co/admin-questions-2/can-i-turn-off-jira-card-syncing-at-the-account-level-13378 Hello,Is it possible to limit the Lucid Cards for Jira Data Center synchronisation to One-Way globally? I don’t want users to be able to update Jira tickets based on the changes in Lucid. I know it can be changed for each document, but how to limit it for all the documents? RegardsTomasz Admin questions Wed, 17 Jun 2026 15:50:21 +0200 https://community.lucid.co/admin-questions-2/how-can-i-transfer-the-account-owner-role-to-another-user-13502 The user that is the account owner has left the organization. How can we transfer those permissions to another user? Admin questions Wed, 17 Jun 2026 15:49:00 +0200 https://community.lucid.co/admin-questions-2/error-code-ce042-something-went-wrong-opening-the-lucid-integration-13519 Hello All, This error appears after adding Lucid as an assignment submission type in Canvas LMS. What can we do to fix this?Please let me know if I can provide additional information to assist with this question.Thanks!Hannah Marie   Admin questions Wed, 17 Jun 2026 15:47:52 +0200 https://community.lucid.co/admin-questions-2/lucid-mcp-connector-with-writer-ai-13414 Hi, we are trying to do a connection to Writer AI with Lucid. We’ve added the https://mcp.lucid.app/mcp but we also need:Authorization URLAccess token URL  Admin questions Wed, 17 Jun 2026 15:46:54 +0200 https://community.lucid.co/admin-questions-2/transfer-ownership-of-lucid-document-13550 I’m the admin of my org. We have a user who has left and we want to transfer ownership of a Lucidchart document to another user. I don't think I can do this even as an admin or it's not clear to me how. His account hasn't been deleted yet. https://help.lucid.co/hc/en-us/articles/360049435952-Transfer-Lucid-documents - I think this article only explains how the owner of the document can share it with others, but since the owner has left and we don’t have their login details, we are stuck.Please help. Thanks Admin questions Wed, 17 Jun 2026 15:45:51 +0200 https://community.lucid.co/product-questions-3/probleme-export-vsdx-13593 Je dois exporter tous les documents de ma bibliothèque Lucid App au format vsdx pour mon client qui me les réclame d’urgence. Or, je n’arrive pas à exporter les documents qui comportent de nombreuses pages. Cel génère un message d’erreur “ Une erreur s'est produite. Échec du téléchargement” Comment puis-je faire ? Product questions Wed, 17 Jun 2026 15:37:30 +0200 https://community.lucid.co/product-questions-3/usage-limit-for-lucid-ai-13592 Hi,I was trying to visualize an org chart with Lucid AI to see if it could help me to get the job done faster and more efficiently. However, after about the 4th iteration, the AI suddenly stopped working and displayed the following message: Does anyone know, how high/low that limit is exactly (in steps/tokens/whatever)? Does it differ between free and paid plans? Thanks for any answers you may able to provide!M Product questions Wed, 17 Jun 2026 15:14:52 +0200 https://community.lucid.co/admin-questions-2/lucidchart-diagrams-connector-app-13591 HiWe have the Lucidchart Diagrams Connector app installed in Confluence Cloud, but for some reason it has stopped working.Our customers have reported the issue and shared screenshots showing the error.As a Confluence admin, I have already reinstalled the app, but unfortunately this did not resolve the problem.Could you please help us investigate this? Here is the id from the headerx-lucid-flow-id    c6e451cf35b9bea4  Admin questions Wed, 17 Jun 2026 13:38:22 +0200 https://community.lucid.co/product-questions-3/lucidspark-and-google-classroom-integration-13586 Hi, So I have a Lucid edu account and am wanting to create an assignment in Google classroom vis Lucidspark. I have created a Lucidspark board that I want to share to all students but want Google classroom to create individual boards for each student. I have tried to do this by copying the Lucispark link and pasting as an assignment in Googleclassroom - when I did this, this gave all students access to the same board - this is not what I wanted as I would like them to have an individual board created from the master Lucidspark board. How do I do this? Any help would be much appreciated. Also, in Lucidspark I do not have the Google Classroom icon in the top right? Should it be there? Thank you Product questions Wed, 17 Jun 2026 07:44:17 +0200 https://community.lucid.co/community-news-and-announcements-9/now-live-export-any-lucid-document-to-json-13121 Stop writing code just to get your document data! Our new JSON Export feature gives you the power of an API without the technical overhead. You can now download a full blueprint of any Lucid document as a JSON file directly from the file menu in your workspace.  Whether you're conducting an audit or feeding data into a custom database, you now have instant access to your document's underlying structure.What’s New?You can now export any Lucid document as a JSON (JavaScript Object Notation) file. This provides a complete, text-based blueprint of your document that you can download in seconds.Why This Matters:No Code, No Problem: Get the power of the API without writing a single line of code. Portable Blueprints: Perfect for internal audits or keeping a lightweight, offline record of your complex workflows. Total Flexibility: Easily move your document data into other internal tools or databases for custom analysis.Try this feature out by going to More menu > Export > JSON. For more information, check out this Help Center article.    Community news and announcements Wed, 17 Jun 2026 05:26:49 +0200 https://community.lucid.co/product-questions-3/the-leanix-integration-for-diagrams-has-stopped-working-13584 Hi,We get the following error when we try to link LeanIX to Lucidchart (was previously working without issue):"{"error":"Unauthorized","details":"Bad client ID or redirect URI"}"Any ideas how to resolve?Thanks Product questions Wed, 17 Jun 2026 00:17:52 +0200 https://community.lucid.co/developer-community-6/how-to-create-a-board-via-api-with-shareable-link-on-so-anyone-in-my-org-can-view-13589 Hello, trying to bulk create retro boards for a bunch of teams at onceI would like to set the Shareable link to on and I’m struggling to find an endpoint / request format that will do this for meAny pointers appreciate, thanks! Developer Community Tue, 16 Jun 2026 23:20:52 +0200 https://community.lucid.co/ideas/move-undo-button-to-the-top-toolbar-in-lucid-11998 I found it in the bottom right corner of the screen. This is an unwelcome and deeply frustrating change.I would love to know how to put it back. Tue, 16 Jun 2026 22:57:58 +0200 https://community.lucid.co/inspiration-5/webinar-follow-up-resources-and-questions-saving-time-with-lucid-ai-13588 Thank you for joining us for our webinar, “Demo: Saving time with Lucid AI”! (If you didn’t have the chance to join, you can access the webinar on demand here.)Check out these additional resources:Blog post: A quick guide to Lucid’s AI features Help center article: Boost productivity with Lucid AI Help center article: Use Lucid AI's Process Agent to build complex diagrams faster Training course: Create a diagram with Lucid AI Lucid AI templatesLeave any follow-up questions you have from the webinar in the comments below so that a Lucid team member can help answer them. Inspiration Tue, 16 Jun 2026 21:48:10 +0200 https://community.lucid.co/admin-questions-2/access-to-resolved-comments-13570 I am viewing a document with Resolved Comments. However, I cannot view the comments. The document is in “draft” mode, being created from a published version (in Process Accelerator Repository )   Admin questions Tue, 16 Jun 2026 20:19:01 +0200 https://community.lucid.co/ideas/excel-two-way-sync-is-now-available-9041 I am excited to share that we have released two-way data syncing with Excel for enterprise accounts!Your board and excel files will sync to show the most up-to-date information, no matter where you made changes! We are excited to share this advanced functionality with you and your teams.  Try it now! Tue, 16 Jun 2026 19:36:21 +0200 https://community.lucid.co/developer-community-6/calling-all-engineers-help-us-shape-the-future-of-ai-at-lucid-13088 Hello everyone!I’m Taylor from the Lucid Product team, and I have a specific request for the builders and coders here!We are spinning up a new AI-focused research team, and we’re looking for a small, dedicated group of long-term partners to help us bridge the gap between AI innovation and technical workflows.Rather than a one-off feedback session, we’re looking to build long-term partnerships with engineers and IT professionals who live in code to engage in an ongoing dialogue with our team. You’ll get a first look at what we’re building, and your technical expertise will directly influence our roadmap.For our ideal partners, we are specifically looking for software engineers, DevOps professionals, IT architects, or anyone whose daily life involves writing and managing code. You don’t need to be an AI expert to join! By participating, you will have a direct impact on the tools you use by collaborating alongside the people actually building them.As a thank you for your time, we are happy to offer a $50 gift card! If you're interested, please drop a comment below or react to this post! Looking forward to building something cool together! Developer Community Tue, 16 Jun 2026 17:44:42 +0200 https://community.lucid.co/product-questions-3/unable-to-export-multi-layer-diagrams-top-objects-dissapear-3040 When exporting a complex chart with multiple objects stacked on top of each other the bottom object ends up on top for JPG PNG PDF etc. The diagram shows fine when editing in the correct order the print conversion seems to be broken. Product questions Tue, 16 Jun 2026 17:32:09 +0200 https://community.lucid.co/inspiration-5/project-managers-build-a-data-driven-dashboard-with-dynamic-shapes-603 Everyone knows big data is here to stay. As more and more data becomes easily available both the prevalence and importance of data-driven business solutions will increase. However InformationWeek Business Intelligence found that one of the primary barriers businesses face when they try to leverage data is a lack of visualization tools. Lucidchart believes there is no point to data for data’s sake. Instead Lucidchart aims to provide a simple way for anyone to visualize spreadsheet data with the new dynamic shape library. Dynamic shapes allow you to add static values or use formulas to calculate and display statistics such as total progress percentages and ratings directly on Lucidchart documents.   Specifically dynamic shapes can help you with data-driven project management. For example let’s say you need to plan an event for your company. From creating a budget picking a location and planning logistics to solidifying a promotional strategy and inviting guests there can be a seemingly endless list of things that need to get done in a relatively short amount of time. Typically to organize to-do lists tasks are delegated to different teams through a spreadsheet like this one: While such spreadsheets allow you to organize tasks they are less helpful when you need to quickly glance at your team’s progress. This is when dynamic shapes save the day.   Rather than sift through this dataset row by row to identify which team needs more resources you could instead use dynamic shapes to turn this tedious spreadsheet (tip: Smart Containers can save you even more time) into this professional dashboard directly in Lucidchart:   By using dynamic shapes Lucidchart transformed spreadsheet data into an event dashboard that visualizes progress overall and across teams. The horizontal progress bar dynamic shapes countdown the days until the event and calculate the total progress on tasks while the donut dynamic shapes display the percentage of tasks each team has completed. This dashboard clearly shows that the Product Marketing team has accomplished half of their goals while the Public Relations team still needs to start. As a project manager insights like these are essential to ensure your team is on track. Instead of wasting time syncing with each team you can rely on your Lucidchart dashboard to provide the information you need as soon as you need it. This easy access is particularly important in scenarios where there are multiple stakeholders working under strict deadlines. You also don’t need to worry about keeping your dashboard up to date. Dynamic shapes automatically adjust when your data source changes so you can always count on Lucidchart as your source of truth. Additionally Lucidchart’s collaborative interface makes it easy to share your dashboard with others. Collaborators can work directly on the dashboard or you can export publish or present your document. Whether you’re planning an event or simply want to better understand your data dynamic shapes allow you to build collaborative dashboards directly in Lucidchart to visualize and track the important insights hidden behind spreadsheets. Click here to begin using this Event Planning Dashboard or browse additional templates here! Inspiration Tue, 16 Jun 2026 16:40:27 +0200 https://community.lucid.co/ideas/disable-the-lucid-ai-panel-from-opening-automatically-13405 I see a bug - everytime I open a scheme I see opened window of Lucid AI. I need to disable that. I don't want to use it! Tue, 16 Jun 2026 16:19:25 +0200 https://community.lucid.co/ideas/individual-users-disable-ai-13510 Hi,  I noticed recently that you have enabled AI. I find the feature extremely annoying both in that it keeps popping up automagically but also in the canvas it is present and distracting and there you can’t remove it. Also I do not really wish to train an AI (whatever the kind it is)I am paying for a personal account that does not give me an option to disable AI, as you have for team users.  Would it be possible to implement such an option for normal users? Tue, 16 Jun 2026 14:44:52 +0200 https://community.lucid.co/product-questions-3/lost-work-in-lucid-charts-13568 Hello I have .html version of Lucid Chart but we lost the real call Lucid charts is there any way to recover them. Product questions Tue, 16 Jun 2026 14:29:02 +0200 https://community.lucid.co/ideas/erd-allow-moving-or-copying-fields-across-entities-13587 It would be helpful to support moving or copying individual fields between Entity blocks. In scenarios where fields need to be consolidated into a different Entity or reorganized across multiple Entities, the current behavior copies the entire Entity when a field is selected, making field-level restructuring difficult. Providing a way to copy, cut, or move individual fields directly between Entities would improve flexibility and efficiency when editing configurations.   Tue, 16 Jun 2026 14:20:32 +0200 https://community.lucid.co/product-questions-3/excel-integration-setup-13585 Good Morning, I was hoping to get some support on setting up and excel/ lucid integration. Basically I would like to update one file, that will have multiple months of historic reporting structure. I have “Data Month” date column i would like to use to filter between different months with the hope to refresh the names and connections within the org structure and not force a complete reset of the diagram structure (conditional formatting or features currently in place).Can you tell me if this is possible to achieve? Thanks! Product questions Tue, 16 Jun 2026 13:15:32 +0200 https://community.lucid.co/product-questions-3/disable-ai-on-an-individual-account-13529 Hi,Is there any way of totally disabling AI for my account? I don’t want to use it at all, and it’s proved invasive if not annoying, so far.Thanks in advance,Paul. Product questions Tue, 16 Jun 2026 10:31:18 +0200 https://community.lucid.co/product-questions-3/how-to-export-edit-diagram-code-and-re-import-into-lucidchart-13553 Hello,I have a lucid diagram that represents the application landscape of a company.  There are 900+ shapes; applications represented by rectangles that are interconnected using lines that represent interfaces. It is a very large diagram, so when you come to add additional applications and integration you spend a lot of time reordering and reworking the layout.  Which is a pain and very time consuming.I did consider exporting the landscape, updating the code that defined the diagram and then re-importing.  I can do this in other applications, and it is often quicker and less prone to errors.  The issue with Lucid is that the file types for both import and export are not the same.If I export JSON there is no information on how things are connected or the coordinates of the shapes.  SVG does provide this.Importing files has a very different file type selection - the closest being the Draw.io XML format.It might take me minutes to export a diagram change the underlying shape code and reimport to show additional shapes and connectors.  The same “in app” would take me hours.Has anyone else tried this approach and did they find a solution to help reduce the hours of moving shapes around a page?Thanks for your help in advance. Product questions Tue, 16 Jun 2026 09:53:29 +0200 https://community.lucid.co/inspiration-5/team-maturity-assessment-template-13578 Team Maturity Assessment templateMy team created the original of this template to standardise the way we assessed our professional practices (think Application Specialists, Developers, Testers, Architects etc.); once all the ratings had been added, we manually did the maths to calculate the maturity score. This took time and was prone to errors, which got me thinking. The result is this version of the template which uses Lucid’s formulae to automate the calculations and show the result. As you enter a score for a question, the totals for that section, and for the overall results are calculated; if a question is not applicable, leave the score blank and it will be ignored in all calculations. The scoring scale has been set at 1-5 and changing that is not trivial.I’ve set up the locking so that you can click into the score boxes to enter a score and you can click into the questions to change them to suit,  Inspiration Mon, 15 Jun 2026 23:40:26 +0200 https://community.lucid.co/product-questions-3/page-names-are-not-being-saved-13271 I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over  Product questions Mon, 15 Jun 2026 22:43:21 +0200 https://community.lucid.co/ideas/date-format-10106 The date format for “modified” when viewing documents is in the US mm/dd/yyyy format; there should be an option to either personalise this, or the date format should be taken from regional settings.The dd/mm/yyyy format is by far the most commonly used across the globe. Mon, 15 Jun 2026 22:41:18 +0200 https://community.lucid.co/ideas/match-date-format-to-user-s-location-across-lucid-9998 Please allow the date format to be customise to the user’s locale. There’s only one country that uses mm-dd-yyyy format so in an international context this is really confusing. I don’t want to have to keep wondering what the date means and this leading to confusion.For me, if I was involved in a buying decision in buying Lucid then this would be a flat no from me at this point.When importing from jira, the date will come through in ISO format, therefore there is no issue with Jira - the presentation layer is abstracted from the underlying format and codified through locale logic in Lucid.  Mon, 15 Jun 2026 22:33:16 +0200 https://community.lucid.co/ideas/reposition-default-text-box-around-shape-in-lucidchart-672 I would like to move the text "Receiving drum 50 m3" from under the object to beside the object. Would you please teach me?   Thank you very much Mon, 15 Jun 2026 22:23:11 +0200 https://community.lucid.co/lucid-admin-group-36/scale-lucid-adoption-with-the-power-user-kit-13143 Hello Admins! You play a key role in shaping how your teams use Lucid, and we’ve got something that can make that even easier. The Lucid Power User Kit, a great resource for you to scale success across your entire account!This kit is packed with ready-to-use materials like enabling learning sessions, sharing templates, and simple activities that help drive adoption and engagement. It’s a great way to empower your users to explore more advanced use cases and collaborate more effectively.We encourage you to take a look yourself and see how it could fit into your rollout or enablement strategy. Even better, share it with your colleagues, team leads, or anyone who’s excited about Lucid and wants to help others get more out of it.Through the motions listed in the kit, you’re creating more opportunities for peer-led learning and making Lucid stick even more across your organisation.You can access the Lucid Power User Kit here If you do share it or try any of the activities, we’d love to hear how it goes. What worked well? What kind of engagement did you see? Let us know!   Lucid Admin Group Mon, 15 Jun 2026 22:20:53 +0200 https://community.lucid.co/lucid-admin-group-36/welcome-meet-the-team-and-get-started-13011 Welcome to the Lucid Admin Group, we’re glad you’re here!  We’d love to introduce you to our Customer Success at Scale team, the faces behind this group in the community. We’re here to support your adoption of Lucid products into your org. You’ll see our faces around- posting new resources, answering questions, engaging with admins like you! Contact Us  For specific questions about your individual account—such as usage metrics, license health checks, or to request a private strategy session—please reach out to our team at success@lucid.co. Get to know the Customer Success at Scale team   Fairuz (Roza) Ghdah Manager, Customer Success Scale Location: Salt Lake City, Utah Background: I’ve been with Lucid for 7 years, joining as an Operations & Strategy Engineer where I spent my first few years in the technical weeds. I eventually transitioned into Customer Ops to help build and scale our Success motion, growing from a specialist into my current leadership role. About my role at Lucid: I lead the Customer Success at Scale (CSS) team, dedicated to helping our largest book of accounts get the absolute most out of Lucid. My goal is to foster an innovative environment where my team can truly excel, ensuring our customers aren't just using a tool, but are seeing a real, tangible impact on their business. Outside of work: I am a big advocate for personal growth and find my creative "reset" through painting with a cup of coffee and a podcast. When I’m not experimenting with new recipes in the kitchen, I’m focused on enjoying life with my kids or looking forward to my annual trip to the beach. Flip Williamson Sr. Customer Success Specialist Location: Raleigh, North Carolina Background: I’ve been in customer facing roles helping them solve complex issues for over 15 years. About my role at Lucid: Working with Admins and Users to ensure everyone is getting the most out of Lucid. Outside of work: I enjoy reading (audiobooks are reading, I will die on this hill), yoga, running, golf, video games, music, and (of course) coffee.  Maria Pia Chamas Sr. Customer Success Specialist Location: Amsterdam Background: I have an international background and have spent the past few years working closely with customers across different regions, helping them solve real challenges and get meaningful value. About my role at Lucid: I work with a large number of customers at Lucid, helping them stay engaged, get the most out of the product, and make it part of their everyday workflows. Outside of work: I love reading thriller books, watching football, going on walks while listening to podcasts (crime and history!), and spending time with friends. Azzurra Petrini Customer Success Specialist Location: Amsterdam Background: I have experience in sales and customer success, always working to build meaningful relationships with clients and support their evolving needs. About my role at Lucid: I work with Lucid customers to help them make the most out of the products they purchased, ensuring a smooth adoption across teams and supporting them in learning about new features or use cases. Outside of work: I am an avid reader and artist, with a passion for watercolors and graphic design. I also have a background as a professional swimmer, so I still enjoy long swims, runs, and many other sports in my free time!  Ellie Gentry Customer Success Specialist Location: Salt Lake City, Utah Background: I have years of experience as a customer success manager in SaaS, previously using Lucid as a client, leading to my current role in customer success at Lucid. About my role at Lucid: I work with customers with a focus on making their everyday work experience easier through their Lucid products. I approach every interaction with solution minded problem solving, proactive opportunity recognition, and genuine communication.  Outside of work: I enjoy painting, hiking, live music and exploring new places with friends. I’m naturally a chatty and curious person. My simple pleasures are getting my nails done, a sweet treat in the afternoon, and the first time listening to an album from start to finish.  Get Started If you’re a Lucid Admin, you’re in the driver’s seat for your team’s experience. Your admin panel is your central command center for managing everything. Watch this video for a full guide!   Lucid Admin Group Mon, 15 Jun 2026 22:19:11 +0200 https://community.lucid.co/inspiration-5/introducing-the-cloud-agent-beta-13574 This week, we launched the Cloud Agent in beta for Cloud Accelerator users.Cloud infrastructure is dense. Even experienced architects spend hours filtering environments, isolating relevant resources, and writing narratives that explain what the diagrams mean. The Cloud Agent is built to close that gap. It works with your actual cloud data to produce the exact view you asked for, rather than generating a generic diagram.How it worksThe agent takes your imported cloud data as its foundation and your prompt as its direction. Describe the view you need ("show only resources in PCI scope and their external ingress points" or "filter to the us-east-1 region and generate an audit summary") and the agent produces a purpose-built diagram that matches your intent. The output is grounded in your imported infrastructure, not invented, which matters when you're producing evidence for an audit.What's supported at launchAWS environments (Azure and GCP coming soon) Natural language driven diagram generation grounded in your imported cloud dataHow to access itOpen a Lucid document with attached cloud data and navigate to the Lucid AI interface. When given a prompt about your cloud data or generating a diagram with the data, Lucid AI will intelligently switch to the Cloud Agent.We're excited to see how the Cloud Agent speeds up your workflows and helps you generate diagrams that suit your needs without going through the work of generating a custom view. We're eager to hear your feedback so we can continue building the Cloud Agent in ways that accelerate your work.The Cloud Agent is available to Cloud Accelerator users. Not sure if your account has access? Contact your Lucid account team. Inspiration Mon, 15 Jun 2026 22:07:49 +0200 https://community.lucid.co/billing-21/refund-13581 Hello,I am writing to request a full refund of $108.00 charged to my account today/yesterday upon the conclusion of my free trial.I did not intend to continue with a paid subscription and cancelled my plan immediately upon receiving the charge notification — within hours of the billing occurring. I have not used any paid features and have no intention of using the service going forward.Given that I acted as quickly as possible upon discovering the charge and have made no use of the paid plan, I believe a full refund is reasonable and fair. I kindly ask that you process this refund at your earliest convenience.Please let me know if you need any additional information, such as my account email or transaction details, to locate the charge.Thank you for your time and understanding. Billing Mon, 15 Jun 2026 21:53:41 +0200 https://community.lucid.co/product-questions-3/searching-shapes-and-modifying-diagram-key-13583 What are the steps on re-arranging the text and associated color dots within my diagram key?Where can I find the following Symbols/Shapes, please? I tried the Shapes Search but could not find. Shield Approval Stamp Checkmark Warning Triangle Solid Arrow Dashed Arrow Thick Arrow Bidirectional Arrow Solid Border Dashed Border Double Border Cloud Shape Callout Note  Product questions Mon, 15 Jun 2026 21:35:22 +0200 https://community.lucid.co/product-questions-3/duplicate-folder-and-its-documents-13569 How do I copy a folder and it’s charts/process maps? I do it all the time but can’t seem to see where to do it now. Product questions Mon, 15 Jun 2026 20:49:41 +0200 https://community.lucid.co/product-questions-3/unable-to-delete-objects-on-ipad-lucid-app-13580 The contextual options to delete an object are missing when using the iPad app. The prompts to use ai though are insistent, annoying and always present. Can’t wait for that bubble to pop.  No thanks, clippy.  Product questions Mon, 15 Jun 2026 20:44:36 +0200 https://community.lucid.co/product-questions-3/content-on-jira-cards-disappeared-13582 I tried to convert some Lucidspark notes to Jira work items and they have been spinning their waiting wheel for hours now and the items have not appeared on my Jira backlog. How do I reverse this and get my notes back?   Product questions Mon, 15 Jun 2026 20:41:34 +0200 https://community.lucid.co/product-questions-3/issue-with-multi-selected-objects-13560 I’m experiencing a new (first noticed about 2 weeks ago) bug where you cannot take bulk actions on a multi-selection of objects, which is an edit pattern I’ve been using in Lucid for over 7 years.   If I have twenty locked objects, and select them all, I can no longer right click the group and unlock all of them at once.This means to edit these, they need to be unlocked one at a time.How I fix this behavior? Product questions Mon, 15 Jun 2026 19:29:45 +0200 https://community.lucid.co/ideas/lucidchart-mermaid-uml-support-671 It would be great if Lucidchart supported Mermaid (https://mermaid-js.github.io/mermaid/#/) for creation of UML Diagrams. Mon, 15 Jun 2026 17:52:47 +0200 https://community.lucid.co/ideas/how-do-you-want-to-use-mermaid-diagram-as-code-in-lucidchart-13557 Hello Lucid Community members! I’m a product manager for a team working on Mermaid diagram-as-code in Lucidchart. As we build better support for Mermaid in Lucidchart, we want to understand how you use Mermaid in your workflow, where Lucidchart is currently involved in that workflow, and how we can improve so that Lucidchart can be integrated more seamlessly into your workflow. Goals:Understand how and why you use Mermaid diagram-as-code See if/how Lucid is currently used in your work with Mermaid Learn how Lucid could improve your diagram-as-code workflow Collect feedback on what you would ideally be able to do with Mermaid in Lucidchart  Some Discussion Starters  🧜‍♂️ Where is the initial mermaid code coming from? Is it committed to your repository?   Are you using a tool to generate it?🧜‍♂️ Once the mermaid is imported into Lucidchart, what types of things do you hope to be able to do with it?  Add and delete shapes and lines? Change colors and styling? Modify layout?🧜‍♂️ Once the diagram looks the way you want it to in Lucid, what do you want to be able to do with it? Share the diagram with someone else?  Present to someone else? Collaborate with other stakeholders? –  Name their titles. Embed the diagram somewhere else? Export and commit the modified mermaid code back into your repository?🧜‍♂️ Which types of mermaid diagrams would you like to be able to use?flowchart, sequence, class, ERD, state diagram, mindmap, C4 diagram, gantt, requirement diagram, user journey, pie chart, quadrant chart, gitgraph diagram, timeline Are any of these diagrams more commonly used than others?🧜‍♂️ What is the lifespan of the mermaid diagram? How is it being used again after the initial creation and collaboration?Do you refer to it again in the future? Is it used by others, and if so, how? If the diagram isn’t used again, does the mermaid code in the repo get used/referred to in the future? When, why? (examples are welcome)🧜‍♂️ What are the most painful aspects of this workflow? What is the single most painful aspect?🧜‍♂️ What do you wish Lucid would change or improve to make this workflow better for you?Rank your wishlist from most desirable to least desirable. Mon, 15 Jun 2026 17:41:46 +0200 https://community.lucid.co/ideas/convert-diagram-as-code-flowchart-to-regular-draggable-components-12112 The idea is to convert the Mermaid diagram flowchart into standard Lucid components, so one could drag elements around, resize, etc. It would be okay to no longer edit the original Mermaid code, or lose some styling -- it would not need to be an exact representation.This has also been requested by ​@Bill.Stout and ​@jmesterh in the following thread:  Mon, 15 Jun 2026 17:40:35 +0200 https://community.lucid.co/product-questions-3/lock-shape-height-in-lucidchart-2244 I am looking for a more granular "locking" capability for a basic rectangular shape (or shapes in general).  Visio provided access to shape "details".  The master shape could be configured this way and individual instances of the shape could be reconfigured using nifty lock settings (lock position lock height lock width lock aspect ratio etc.).  This was quite useful when building out IDEF models where I needed to maintain a consistent height for the function (or activity) blocks but needed flexibility to stretch the width of the rectangle to accommodate a longer function name.  The picture below illustrates the problem... A series of rectangular shapes are plopped down and I start renaming them.  As I expand the function name text (in the red shape) you see the shape height automatically increasing and everything starts to blow up... the control arrows (top) mechanisms (bottom) as well as the function number which is group with the larger rectangular shape.  It's very difficult to control this behavior as you type so I spend quite a bit of time reworking the diagram shapes to make the shape height consistent.  Often the heights are a pixel off and that throws shape alignment and connection arrows off. Product questions Mon, 15 Jun 2026 17:21:10 +0200 https://community.lucid.co/ideas/lock-the-size-of-a-shape-without-locking-the-position-4030 I want to lock the size (height and width) of a shape however I DO NOT want to lock the position........ Is this possible? thanks    Julei Mon, 15 Jun 2026 17:20:08 +0200 https://community.lucid.co/ideas/locking-shape-size-but-not-position-in-lucidchart-3720 Hi is it possible to lock a shape's size but not it's position ?  Thanks Mon, 15 Jun 2026 17:19:09 +0200 https://community.lucid.co/ideas/lock-the-size-of-a-shape-in-lucidchart-without-locking-the-position-10293 How can I lock just the size of object?The only option I can find is to lock size AND position.  I only want to lock the size of an object and NOT the position.  What am I missing?  Mon, 15 Jun 2026 17:16:38 +0200 https://community.lucid.co/billing-21/refund-13577 Hello,I am writing to request a full refund of $108.00 charged to my account today/yesterday upon the conclusion of my free trial.I did not intend to continue with a paid subscription and cancelled my plan immediately upon receiving the charge notification — within hours of the billing occurring. I have not used any paid features and have no intention of using the service going forward.Given that I acted as quickly as possible upon discovering the charge and have made no use of the paid plan, I believe a full refund is reasonable and fair. I kindly ask that you process this refund at your earliest convenience.Please let me know if you need any additional information, such as my account email or transaction details, to locate the charge.Thank you for your time and understanding. Warm regards, Johan  Billing Mon, 15 Jun 2026 12:56:46 +0200 https://community.lucid.co/billing-21/request-to-cancel-automatic-charge-and-refund-13572 무료 체험 기간 종료일을 놓쳐서 구독이 자동으로 유료 플랜으로 업그레이드되었습니다.정말 죄송하지만, 이 결제를 취소하고 환불해 주실 수 있을까요?사실 결제 수단을 회사 카드로 변경하려고 했습니다. 테스트 목적으로 개인 카드를 임시로 연결해 두었는데, 구독이 자동으로 갱신되기 전에 업데이트할 시기를 놓쳤습니다.이 금액은 개인적으로 상당한 재정적 부담이 되므로 환불을 요청드리며, 귀사 의 배려에 진심으로 감사드립니다. 답변을 기다리겠습니다. Billing Mon, 15 Jun 2026 12:32:31 +0200 https://community.lucid.co/community-news-and-announcements-9/introducing-restricted-repositories-enhanced-control-for-your-process-documentation-12685 We are excited to announce a powerful new update to the Process Accelerator, restricted repositories! Some processes, such as sensitive HR workflows, internal financial audits, or specialized project handbooks, require a bit more privacy. With restricted repositories, you can now maintain a single source of truth for your team’s most sensitive documentation without sharing it with your entire organization.  What is a restricted repository? A repository is a centralized collection of approved and published processes, accessible to all users on an account.A restricted repository is a repository accessible only by users who have been invited by a accelerator manager or repository owner.   Who can view restricted repositories?Account owners, account admins, and accelerator managers can view all restricted repositories. Other than those roles, only users who were directly invited by a accelerator manager or repository owner can view a restricted repository.  How can I create a restricted repository?Follow the steps to create a new repository and select between the two repository types:Unrestricted: can be viewed by all users on your Lucid account Restricted: can be viewed only by users explicitly invited to the repository. Select the ‘restricted’ option to create a restricted repository.   Example Solution StorySarah, a Compliance Manager at a global logistics firm, uses Lucid with her team to map out internal audit procedures. These diagrams are critical for the team to follow, but they contain sensitive regulatory information that shouldn’t be searchable or viewable by other departments.Solution: Sarah creates a restricted repository titled “Internal Compliance Standards” and invites only her core audit team as well as executive leadership. Result:Heightened security: The documents aren’t accessible to departments that don’t need access. When a new hire in sales searches “Audit” in Lucid, the sensitive documents don’t appear in the results. Sarah can embed the diagrams into the team’s SharePoint site knowing that only those invited to the restricted repository can view the Lucid diagrams. Organization:  The audit team has a source of truth where they can always find the latest, approved version of their workflows.   Questions?To learn more about repositories in Lucid, check out this article from the Lucid Help Center: Use repositories to centralize and standardize your organization’s processes. If you have any questions, or would like to share how you use repositories in your role, create a new topic and we’d love to hear from you! Community news and announcements Fri, 12 Jun 2026 22:36:17 +0200 https://community.lucid.co/product-questions-3/how-to-get-the-containedby-property-for-filtered-shapes-13545 Here’s my setup:I’ve created a BPMN flow chart within swimlanes. I’ve got data linked via a live Google Sheet that has pain points/ Problems at each step of the process and this is linked to respective shape steps of the BPMN and created a Smart Container where each card is a Problem Added a field ‘Occurring at’ to the smart container to get the steps that these Problem occur at. This is applied to it’s children cards contained within I also want to add a similar field that tells me which swimlane these steps belong to (which department these problem steps are in essentially Eg. Sales, Production, etc)I’m facing 2 issues:The Occurring at field displays shape labels inconsistently. This is the formula I’ve used: =FILTER(DESCENDANTS(page), x => AND(((x."Problem") = THIS."Problem"), (LABEL(x) != LABEL(THIS)))) where ‘Problem’ is the primary field of my linked DB The issue is that sometimes it: Sometimes displays the label of the card itself (i.e., the Problem), with an error but not the process shape label (card 2 in img) sometimes displays the card’s label, error and the shapes label all together (card 3 in img) I need it to only display the shape’s label (card 1 in img) Card displaying different data inconsistentlyA shape in my process map with 2 Problem data points linked to it. This step should be showing up in card #2, but shows an error instead. I want to have another field called ‘Connected Department’ that displays the swimlanelane that the problem shape is within. I know the formula =((CONTAINEDBY($SWIMLANELANE))) can get the swimlanelane of the concerned shape, but I’m not sure how to use it with the FILTER function. I’d like to get the swimlanelane of the filtered shapes of the ‘Occurring at’ field. Any suggestions on how to do this? Thanks in advance!  Product questions Fri, 12 Jun 2026 22:20:30 +0200 https://community.lucid.co/ideas/mcp-server-support-erd-shapes-13334 Hey, this is a great step in the right direction but the MCP server seems to be limited in the shapes it exposes to the agent (in my case, Claude Code). When creating ERDs, it seems to constantly default to UML/Table shapes, instead of leveraging the existing ERD shapes that Lucid has.  Fri, 12 Jun 2026 22:06:20 +0200 https://community.lucid.co/ideas/add-custom-entity-field-description-column-13552 I would like to request an option to add field description column to Entity shape.   I know this idea have been posted already, but the other posts have been closed already and idea is still not delivered. I’ve been using FK column for that, but it has 2 problems:You can’t easily convert 2 columns to 3 columns, without manually moving all data one column left It screws up Export ERD feature  Fri, 12 Jun 2026 22:01:30 +0200 https://community.lucid.co/product-questions-3/best-practices-workarounds-and-feedback-while-working-with-the-cloud-agent-13575 Because the Cloud Agent is currently in beta, some functionality is still being developed. Below are some layout tips and user workarounds to optimize your generated diagrams: Scale & scope The agent performs best when given a clear scope. Helping the agent focus on specific targets ensures faster, highly accurate data retrieval within optimal context windows.Tip: Prompt with high specificity. Use exact tags, accounts, and regions rather than relying on generic prompts. Optimizing diagram layouts Like any complex model, the agent is thorough by design — it maps every resource and relationship you ask for. Rendering a broad architecture all at once can produce a dense layout that's hard to read at a glance.Tip: Keep your diagrams clean and readable from the start:Narrow the scope: Focus your initial prompt on a single region, VPC, or key application rather than your full environment. Use containers: Ask the agent to group resources into collapsible containers so you can expand only what you need. Simplify connections: Ask the agent to omit non-critical connection lines for shared resources to maintain visual flow. Editing diagrams The agent builds each diagram with full awareness of your cloud data in that session. Starting a new prompt to edit an existing diagram opens a fresh session without that context, which can produce unexpected results.Tip: Instead of asking the agent to modify an existing diagram, describe what you want in a new prompt. Treat each diagram as a starting point — refine by regenerating with a more targeted request rather than editing in place. Facts vs. inferred relationships The agent maps both confirmed resource data and logical relationships between services — but not every connection in your architecture is explicitly declared in your cloud config. Some relationships are inferred based on common patterns.Tip: Add "distinguish between confirmed and inferred relationships" to your prompt. The agent will call out which connections are based on imported data vs. reasonable assumptions, so you can validate before sharing the diagram with your team. FeedbackWe are seeking feedback while we continue to improve the Cloud Agent. Comment below with any feedback, specifically:Data query context exhaustion: Reports on the frequency of the agent exceeding its context window when scanning expansive cloud environments. Rendering and tool errors: Instances where the diagram generation step fails to execute despite a successful initial data fetch. Edit-in-place regressions: Notable examples where manual edits caused a loss of essential metadata or layout integrity, particularly while permanent regeneration fixes are pending. Resource hallucinations: Feedback regarding scenarios where the agent visualized non-existent assets or services not found in your actual cloud dataset. Prompt reliability trends: Successes or failures with specific phrasing; we are cataloging these to improve our broader prompting recommendations. Product questions Fri, 12 Jun 2026 20:48:47 +0200 https://community.lucid.co/community-news-and-announcements-9/new-ai-features-latl-march-2026-12923 Thank you for joining the March Lately @ Lucid webinar! In our first of the three-part Lately @ Lucid webinar series, we highlighted AI features across the Lucid platform to help you move from blank canvas to creation faster.If you missed it, catch the webinar here!In this post, we’re diving into the highlights of what’s new  Lucid AI Entry PointsWe’re excited to announce that Lucid AI is now available in both Lucidspark and Lucidchart! With a unified interface, this conversational AI assistant acts as a collaborator on the canvas with you—boosting your productivity!Lucid AI empowers you to:Brainstorm new ideas.  Generate diagrams and boards. Summarize diagram content.  Sort sticky notes into AI-generated categories. Add conditional formatting rules. Ask questions about your document. Get help from the Lucid help center.Lucid AI in LucidsparkLucid AI in Lucidchart Voice-to-text and video uploads in Lucid AIWe’re excited to announce voice-to-text and video uploads have been added to Lucid AI! Now you can speak your ideas into existence. Simply tell Lucid AI what you’d like to add in the prompt box, and it will transcribe it as a new prompt.Additionally, you can attach a video transcript for Lucid AI to reference!Voice-to-text in Lucid AI Generate BoardCreate structured Lucidspark boards from prompts within Lucid AI!Lucid AI will use your prompt to set up the canvas for you, eliminating the initial set-up work and saving your team's valuable time. It will include the needed frames, sticky notes, swim lanes, and text boxes. Generate board brainstorm example MCP ServerConnect Lucid to your AI-powered workflows! The Model Context Protocol (MCP) server allows AI tools you’re already using to seamlessly interact with your Lucid documents.Here’s a rundown of what the MCP server powers you to do:Search Lucid documents: Ask for documents that mention specific content.   Summarize document details: For example, ask for a summary of action items from a team meeting. Share a document: Share your document with specific collaborators using their email address. Share Lucid documents: Create a shareable link to your Lucid document, and specify the type of permissions.  Create a diagram: Create a diagram based on a dataset or based on a description of what you’d like to see. Process AgentMeet your new AI teammate and accelerate your process documentation! We’re excited to announce the new Process Agent, an interactive tool designed to help you build process diagrams. Based on your description of what you’d like to build, the Process Agent builds a first draft of your diagram for you. Just like a proactive collaborator, it asks targeted follow-up questions to help you think through gaps and refine the diagram. The Process Agent produces more structured process outputs from your answers, maximizing your efficiency and reducing rework.  If you’re interested in providing feedback about the Process Agent, our product teams are seeking YOUR feedback in this post!Process Agent example of a login troubleshooting flow Explore and learn moreThat’s a wrap on some of the newest AI features in Lucid! We hope that these solutions enhance what Lucid already does well: accelerating your collaboration and workflows.To learn more, check out A quick guide to Lucid’s AI Features from the Lucid blog and explore AI in Lucid articles from the Lucid help center.Ready to explore these features? Test them out and let us know what you think in the comments below! Community news and announcements Fri, 12 Jun 2026 19:20:30 +0200 https://community.lucid.co/product-questions-3/simple-viewer-in-confluence-is-broken-13383 We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.     Product questions Fri, 12 Jun 2026 18:56:58 +0200 https://community.lucid.co/product-questions-3/how-to-scale-large-diagrams-for-printing-13397 I’m sure this has been discussed, but I can’t come across the answer… I currently use Word to create swimlane diagrams and have to be aware of the size of my boxes so that when I print a hard copy the text in the boxes can be read.I finished my first Lucid swimlane and when I print everything as a PDF it scales down so that nothing can be read. What is the solution to this? We need to be able to print these so end users/auditors can hold them to use them. Product questions Fri, 12 Jun 2026 18:54:09 +0200 https://community.lucid.co/product-questions-3/document-prints-as-lines-of-text-numbers-instead-of-diagram-13442 any help appreciated? have tried saving again and appears fine on screen but comes out as lines of text and numbers when printing to printer or pdf - ive been using lucid chart for 5 years and never had this happen before.  Product questions Fri, 12 Jun 2026 18:53:05 +0200 https://community.lucid.co/product-questions-3/exporting-frames-to-pdf-removes-shapes-13212 Observed behaviourWhen exporting a frame with contents (eg screenshots, post it notes etc), selected items are EXCLUDED from the PDF Eg a horizontal lineExpected behaviourALL items within the frame should be INCLUDED in the export Product questions Fri, 12 Jun 2026 18:52:07 +0200 https://community.lucid.co/product-questions-3/bug-when-printing-to-pdf-13439 Error when exporting to pdfIs anyone else having problems when exporting an image to pdf? I was able to export the same image a few days ago. Product questions Fri, 12 Jun 2026 18:51:31 +0200 https://community.lucid.co/admin-questions-2/lucid-diagram-doesn-t-load-in-confluence-13384 Hi all,Since last week loading a diagram using the Lucid macro in Confluence has an issue.when using the following macro settings: Access settings: View only. Pages to display: Range. Viewer type: Simple viewer. Auto update: Automatically.The lucid diagram doesn't load. Not in the Confluence edit mode nor in the published mode.I'm using Google Chrome version: Version 148.0.7778.97 (Official Build) (64-bit).Connect in our company through a Citrix desktop connection.What can be done to solve this issue? Admin questions Fri, 12 Jun 2026 18:35:16 +0200 https://community.lucid.co/admin-questions-2/confluence-cloud-macro-image-not-loading-13388 Hello All,Whenever we try to add the Lucid macro for Confluence Cloud and select the “Sample viewer” the diagram is not loading, but if we change the settings to “Rich viewer” it is working. Any idea what could cause this behavior? Thank you! Admin questions Fri, 12 Jun 2026 18:33:40 +0200 https://community.lucid.co/developer-community-6/lucidchart-product-re-making-the-api-mcp-ai-native-13565 Honestly, I am surprised Lucidchart makes it a big deal that it is so AI friendly, but it is really AI awful.The core problemThe import API assumes the caller already has clean, structured diagram data and just needs to serialize it. But the actual AI use case is the inverse: I start with unstructured input (a spreadsheet, a doc, a conversation) and must compose the diagram — invent layout, positions, colors, connectors. The API forces me to be a layout engine and a coordinate calculator, which is exactly the work a diagramming tool should own. Every failure I hit traced back to this mismatch.What hurt, ranked by pain: All-or-nothing payloads with opaque validation. A single typo in a 30 KB JSON blob fails the entire diagram, and the error is Expecting ',' at char 1176 — a byte offset, not "shape s5 is malformed." For an agent, this turns one bad character into a full retry. → Give field-level, shape-ID-scoped validation errors. Accept partially-valid payloads and report which shapes were skipped. No layout primitive — I have to compute pixel coordinates. I manually calculated swimlane widths, lane-interior offsets, and x/y for every box, with strict containment rules ("shape must fit inside lane minus titlebar"). → Offer auto-layout as a first-class input: let me declare "lane = Software Provisioning, sequence = estep1, step2…]" and you handle geometry. You already have assisted layout — expose a mode where I supply only logical structure, zero coordinates. No reuse / derivation primitives. No "duplicate page," "clone with modifications," or "copy these shapes." My two diagrams were 90% identical, but I had to fully respecify the second. → Add duplicate_page, clone_shapes, and templated creation. This is the single biggest time-saver for the common "current state vs. future state" pattern. Mandatory spec-read before every call. The tool blocks until I re-read a large spec resource each time — pure latency on every attempt. → Cache it / make it a one-time capability handshake, not a per-call gate. Create is heavy; incremental edit is awkward. It nudges you toward regenerating the whole document rather than applying a diff. → Make a clean apply_changes(diagram_id, yadd/edit/delete ops]) the primary path, so iterating costs a few ops, not a full re-import. No data-binding entry point. The most natural AI flow — "here's a table, make a swimlane diagram with column B as lanes, C as steps, F as labels" — isn't expressible. → Add a structured-data-to-diagram endpoint that takes rows + a mapping spec. This would have collapsed my entire task into one call. North-star principle Let the agent describe intent; let Lucid own the rendering. Today the contract is "give me exact pixels and valid JSON or I fail." The AI-native contract should be "give me logical structure and I'll lay it out, validate gracefully, and let you refine with small diffs." The shapes, layout engine, and styling already live in your product — the API just doesn't let an agent reach them at the right altitude.One-line test for any new API surface: Can an agent go from a spreadsheet to a correct diagram in one call, and fix a mistake in one more? Today it's neither. Developer Community Fri, 12 Jun 2026 18:32:52 +0200 https://community.lucid.co/product-questions-3/csv-option-missing-from-erd-import-menu-13536 Says it works with CSV, but only SQL and Salesforce options are available   Product questions Fri, 12 Jun 2026 16:32:11 +0200 https://community.lucid.co/inspiration-5/upcoming-webinar-with-demos-saving-time-with-lucid-ai-13571 During our Lately @ Lucid webinar in March, my colleague ​@birch and I showed off how Lucid AI can take you from a blank canvas to a polished masterpiece in seconds, and your response was loud and clear: “Show us more!”Ask and you shall receive. Birch and I are officially heading back to your screens on June 18th to put Lucid AI through its paces. No boring slides here! Just pure, live demos showing you how to brainstorm faster, build technical diagrams without the headache, and map out your processes in record time.   Pro tip: Bring your actual workflows, project ideas, and prompts to the session! You can follow along with us live and test them out in real-time.  iRegister here]June 18, 2026 | 1 p.m. ET / 11 a.m. MTCan't make it live? Sign up anyway and we'll send you the replay! Can't wait to hang out and build some cool stuff together. See you there! Inspiration Fri, 12 Jun 2026 16:31:29 +0200 https://community.lucid.co/ideas/expand-lucid-ai-capacity-and-limits-for-complex-diagram-generation-13508 i have been using Lucid AI to create simple class diagrams from CSV structured data. said data is structured as:Index,SourceSystem,Direction,Data,TargetSystemID01,FI,Inbound,SomeKindaDATA,BRIDGEID02,FI,Inbound,OtherKindaDATA,PATE …The result would be: the above data source has 293 rows, pasted into the canvas as a CSV data sourceit is processing 10 rows at a time. The prompt is as follows:you are an expert in infrastructure diagramming using simple class diagramming techniquesyou will be creating a systems diagram with relationshipsit will be structure like a mind map with XXXX in the middle, and outlying systems as leaf nodesyou will use the following CSV data source table on the lucid canvas pasted into the lucidchart documenthas the following column meanings: Index - unique relationship id SourceSystem - is a system Direction - is the direction of the relationship: - Inbound = TargetSystem is from end, and SourceSystem is the to end of the relationship - Outbound = SourceSystem is from end, and TargetSystem is the to of end the relationship Data - is the transactional data on the relationship sent from between TargetSystem and SourceSystem TargetSystem - is a systemcreate a basic system model using boxes for systems and lines for relationshipscolorize each system based on: - SourceSystem = DARK GREEN line - TargetSystem = DARK BLUE lineuse a small diamond arrowhead for the FROM end of the relationshipuse a closed arrowhead for the TO end of the relationshipMake the layout to be export friendly to reduce crossing linesMake all lines where the FROM system is the SourceSystem color MAGENTAMake all lines where the FROM system is the TargetSystem color GREENeach iteration is initated:>draw all systems and interconnecting relationships from RelationshipID equals ID01 through ID10this worked until ID40 then it began to errorQQ: are there any recommendations to get this to work?Thanks Fri, 12 Jun 2026 09:16:12 +0200 https://community.lucid.co/product-questions-3/fixing-formatting-after-visio-import-13556 My team and I are looking for some help in getting our Visio designs imported into Lucid more seamlessly. Right now it seems like every time we import, certain shapes are missing descriptions, connections are messed up, line spacing is off, little things like that.I also want to know if there is a way to if not correct the whole thing on import, at least a way to automate some of the line spacing, and certain settings to save some time and be able to convert more designs. Would love to hear any help, thank you! Product questions Fri, 12 Jun 2026 08:57:35 +0200 https://community.lucid.co/product-questions-3/accepting-collaboration-invitations-5761 If another user has shared a document with you, you will first need to accept their invitations to collaborate. You can do this by following the steps below:Accept through your email:Go to your email account and find an email from Lucidchart or Lucidspark. It should say something like: Subject: Lucidchart Context: You’re invited to the document “Document Name”...Once you find the email, open it and select the “Accept Invitation” button in the email. A new window will open containing the shared document to be viewed or edited. Accept through your Lucid Account:If a user has invited you to collaborate on a document via the email linked to your Lucid account you will receive a notification in your Lucid account.You can accept the invitation by navigating to the notification bell in the top-right corner of your main account page   Click on the notification bell to open your notification drop down list Select the notification with the corresponding user name and document name. For example: if Mr. Krabs shared a document called “Secret Recipe” with you then you would receive a notification called “Mr Krabs shared Secret Recipe”.A tab will open up on your browser that takes you to the shared document. Accept through a shareable link:In order to access a document that was shared with you via a shareable link then you will simply need to click on the link. When you click on the link, a window will open containing the shared document.  Please note: Once you have accepted the invitation to collaborate on the document, the document or folder will appear in the collaborators’ “Shared with Me” folders. If you are sharing a team space with another user, it will appear on their Team Spaces page. Can’t Access the Document:Even if you still have the collaboration invite from your email or the share link, if the user who owns the document has disabled collaboration on the document you will not be able to gain access to the document. If you need access to the document you will need to request access from the owner of the document.  Other useful links:Share with Collaborators help center articleLink Usage Community Post  Product questions Thu, 11 Jun 2026 09:46:36 +0200 https://community.lucid.co/product-questions-3/unable-to-see-the-top-taskbar-ribbon-9744 Hello Community, Can someone tell me how can I turn on the taskbar ribbon, it has somehow magically shifted to when i select an object. I liked the view that I had all options above on the task bar.please help,Thanks Product questions Thu, 11 Jun 2026 09:41:12 +0200 https://community.lucid.co/product-questions-3/unable-to-delete-account-1550 I went to delete my account but whenever I got to click on the confirmation that I wan't to delete an error message keeps on popping up. Please could you delete this account for me as I do not need it. Product questions Thu, 11 Jun 2026 09:33:20 +0200 https://community.lucid.co/product-questions-3/remove-progress-bar-from-parent-cards-13525 I have ADO-linked parent cards in a timeline. After discussing with stakeholders, we agreed that we want to communicate completion status through a status code and not through effort or the completion of child work items. I want to turn the progress bars off on my timelines. But I cannot find a way to do that through the Azure DevOps settings panel. It is a radio button to choose either child effort or number of work items, but there is no option for “none”. How can I turn them off? Product questions Thu, 11 Jun 2026 03:58:13 +0200 https://community.lucid.co/ideas/increase-the-width-of-the-mermaid-editor-in-lucidchart-11709 Trying to fix a mermaid diagram in this editor is impossible.  Please allow for resizing of the editor!  The current editor is very narrow for code editing. Wed, 10 Jun 2026 16:44:39 +0200 https://community.lucid.co/ideas/aws-service-icons-in-mermaid-diagrams-12817 New Mermaid user here - I want Mermaid code to incorporate iconography from the available shape libraries (ex: AWS service icons), instead of only generic shapes like rectangles. How can I best accomplish this? Wed, 10 Jun 2026 16:43:57 +0200 https://community.lucid.co/ideas/format-shape-styles-and-colors-in-mermaid-styling-9236 I’ve been using the new Mermaid integration to create mainly sequence diagrams, but more to come.Is there any way to change the styles? The default light lilac for participants and lines is just too, eh, light.Is there an option I haven’t found yet? Is it planned to be supported? Wed, 10 Jun 2026 16:43:19 +0200 https://community.lucid.co/ideas/ungroup-mermaid-flowcharts-in-lucidchart-13056 When you utilize Mermaid code to generate a flowchart the system automatically groups every node together and the only way to edit them is through the “Diagram as Code” section. Being able to ungroup these so that individual nodes can be edited on the canvas would be very helpful. Wed, 10 Jun 2026 16:42:30 +0200 https://community.lucid.co/ideas/convert-mermaid-diagrams-to-editable-shapes-12725 Hello Lucid Support Team,I’m running into an issue with a diagram created using Diagram as Code (Mermaid) that I’m unable to resolve, and I’d appreciate guidance on whether this is a product limitation or a configuration issue.GoalI want to convert an existing Mermaid-based diagram into fully editable native Lucidchart shapes (so individual boxes, connectors, and containers can be selected and edited without touching Mermaid code).Current State The diagram was created using Diagram as Code (Mermaid). Clicking the diagram always selects it as a single object and opens the Mermaid editor. Individual shapes and connectors are not directly editable. What I’ve Tried Right-clicking the diagram and checking for: “Convert to shapes” “Detach from diagram as code” → These options do not appear. Keyboard shortcuts: Ctrl+Shift+V (Paste special) → No prompt appears; nothing happens. Copy → Paste within the same document: No option to paste as shapes. Checking top menus and contextual toolbars: No visible option to convert or detach from Mermaid. Verifying selection: The diagram always behaves as a single Diagram-as-Code object. Observed LimitationIt appears that in my Lucid environment / tenant: Mermaid diagrams cannot be converted into native shapes There is no exposed “convert” or “paste as shapes” workflow Diagram-as-Code objects are effectively locked to code-only editing Question Is this behavior expected for certain plans or tenant configurations? Is there an official way to convert Mermaid diagrams into native Lucidchart shapes in this environment? If not, is recreating the diagram manually the only supported path? I’ve attached screenshots showing: The Mermaid editor opening when the diagram is selected The absence of any “Convert to shapes” or “Paste as shapes” options Thanks in advance for your help and clarification. Wed, 10 Jun 2026 16:41:29 +0200 https://community.lucid.co/ideas/using-different-colors-in-uml-mark-up-8547 Hi!I am in the middle of generating a flow using UML mark-up and i really need to use different colors to differentiate some of the flows that are really sub flows. Is there anyway to use different colors by line, I have tried highlighting one line and then changing the color but it does not work. It may not be possible, but thought I would ask!Thanks,Paul Wed, 10 Jun 2026 16:39:36 +0200 https://community.lucid.co/community-news-and-announcements-9/mermaid-diagram-as-code-update-automatic-sync-13262 If you’ve been using the diagram as code with Mermaid feature in Lucidchart, you know the routine: type in your code, move your mouse, select “Generate” or “Update”, and repeat. We’re excited to announce an update to this workflow!Instead of manually updating your diagram, your diagrams will automatically update as you write your mermaid code. Now it’s easier than ever to build and iterate on complex diagrams without breaking your concentration.What’s changing?The ‘Generate’ button and ‘Update’ buttons have been removed. Edits to your markup will sync with the on-document shape as you type in your code.No more toggling back and forth- just focus on your logic, and watch the visual update as you go!Mermaid diagram automatically updates on Lucid canvasGive it a try and let us know what you think!  Community news and announcements Wed, 10 Jun 2026 16:36:49 +0200 https://community.lucid.co/inspiration-5/join-me-in-the-lucid-legends-13554 Love using Lucid? Become a Lucid Legend. Share your workflows, get recognized, and connect with other power users. Inspiration Wed, 10 Jun 2026 16:23:29 +0200 https://community.lucid.co/product-questions-3/mcp-server-returns-inconsistent-partial-tool-set-diagram-creation-tools-never-load-13544 I am connecting the Lucid MCP server to Claude (web) on an Individual Lucid plan. The connection authorises fine and basic tools work, but the diagram-creation tools never load.What I see: across several reconnects in one day, the connector exposes a different partial set of tools each time. Examples of what loads: document search, create folder, create share link, list thread comments, and (in one session) the add/edit/delete shape tools. What never loads in any session: the “create-diagram-from-specification” tool and the “convert-to-diagram” tool.The odd part: diagram creation worked fine yesterday. I built two diagrams successfully. Today the diagram tools are gone, and disconnect/reconnect does not bring them back.Already tried:Disconnect and reconnect (three times). Each time a different partial tool set appears; the diagram builders never do. Confirmed this is an Individual plan, so no admin MCP toggle or org-level scope gate applies.Questions:Were diagram-creation use cases re-scoped server-side recently? The MCP docs note that new use cases may require re-authentication, and that setup involves a separate permission-scope approval step. Is a full remove-and-re-add (rather than reconnect) needed to re-grant the diagram scope, or is this a known issue with the server advertising tools inconsistently per session? Is there a way to confirm which permission scopes my current connection holds?Any guidance appreciated. Happy to provide timestamps or session detail. Product questions Wed, 10 Jun 2026 16:17:09 +0200 https://community.lucid.co/ideas/mass-document-copy-and-move-from-repository-13555 We want to use a repository to maintain and version the ‘gold’ copies of our process flow diagrams. Upon initiating a new project, we need to mass copy all approved documents within that repository to a folder specifically for the new project.  Those copies in the project folder are not versioned but rather get modified based on client customizations in support of that specific project. Simply being able to check each file name and then perform ‘copy’ and ‘move’ functions on all checked files would meet our needs. Wed, 10 Jun 2026 15:38:12 +0200 https://community.lucid.co/ideas/freeze-swimlane-timeline-titles-689 Hey Lucid Chart Builders. This feature would make this product absolutely amazing!  I find that when I am in a process or presenting a workflow that is longer I have to scroll back to the swim lane titles to see which swim lane I am in. If the swim lane title could scroll with you as you move kind of like how in an excell document or google doc you can freeze certain rows or columns that will always show as you scroll right or down that would level up lucid chart to the next level of dynamic documentation. Thank you!  Wed, 10 Jun 2026 15:04:27 +0200 https://community.lucid.co/ideas/freezing-title-of-swimlanes-13559 Can we add the functionality to be able to freeze the titles of swimlanes and for it to continue to show on screen while navigating to any part of a process map? Think of it like freezing top row and first column in an excel sheet - but doing that to the titles in any process map swim lane template. Thanks. Wed, 10 Jun 2026 15:04:26 +0200 https://community.lucid.co/ideas/can-i-edit-a-mermaid-diagram-within-lucidchart-ui-11219 Apologies is this has been asked before.We are using ChatGPT to generate Mermaid code that has worked well to diagram processes into Lucidchart.  But we would like to give our end users the ability to modify the diagram further using the Lucidchart UI, and not having to update the Mermaid code.  Is there a solution for his? Tue, 09 Jun 2026 23:41:26 +0200 https://community.lucid.co/developer-community-6/latest-version-of-mermaid-in-lucidchart-9748 Can the latest version of mermaid be supported in Lucidchart? With the current supported version, I am getting a few syntax error while testing out the default syntax from mermaid website.  Once the flowcharts have been created using the code, can we have the following features? Conditional formatting to update the block, line (arrow) and text color, size, font style. Provide an option to copy the generated flow into a new image so that conditional formatting can be applied as needed. Developer Community Tue, 09 Jun 2026 23:33:57 +0200 https://community.lucid.co/ideas/edit-my-block-diagram-that-is-in-jpeg-format-created-by-mermaid-9955 I want to edit the block diagram created by mermaid, so that i can make any tiny changes to enterprise level diagram consisting 10+ components interaction Tue, 09 Jun 2026 23:32:12 +0200 https://community.lucid.co/ideas/export-lucidchart-diagrams-to-mermaid-code-2677 I use lucidchart for modelling a lot at work and find it really great for creating and managing lots of models. However my work has a requirement to use code based tools - i.e. diagramming tools that enable us to use the code in markdown files like plantuml or mermaid. It would be great if Lucid Chart supported exporting to an industry or defacto standard like mermaid. Tue, 09 Jun 2026 23:27:52 +0200 https://community.lucid.co/product-questions-3/i-have-a-mermaid-code-from-chatgpt-for-a-flowchart-how-do-you-transform-that-code-to-a-diagram-in-lucidchart-2375 I have a Marmaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart? Product questions Tue, 09 Jun 2026 23:25:25 +0200 https://community.lucid.co/developer-community-6/create-lucid-docs-via-mermaid-rest-api-13106 Hello, i want to create a document, creating a “Diagram as a Code” with Mermaid on Lucid through a REST API.From the Documentation, i only see that in order to create a document, i need to send the following body:{  "product": "lucidchart",  "title": "example",  "parent": 123}but how do I send the actual contents of the diagram?sequenceDiagramAlice->>John: Hello John, how are you?John-->>Alice: Great!Alice-)John: See you later!I read also that there is an alternative way of sending the information, but the documentation and examples on https://developer.lucid.co/reference/createorcopyorimportdocument are not clear to me.Thank you!  Developer Community Tue, 09 Jun 2026 23:18:33 +0200 https://community.lucid.co/billing-21/cobro-anual-13543 Realmente no me es necesario adquirir los servicios de la pagina, no recordaba que el pago se debía realizar y ademas que se iba a realizar el cobro por todo un año, solicito por favor la devolución del pago ya que son fondos corporativos que se requieren y no cuento con los fondos suficientes para reponer ese valor. Agradezco me hagan el reembolso del dicho valor.  Billing Tue, 09 Jun 2026 14:29:04 +0200 https://community.lucid.co/product-questions-3/unable-to-upload-images-13527 Last few days keep getting this error message. Plenty of space. Have Tried Chrome. Can anyone advise?  Product questions Tue, 09 Jun 2026 08:55:27 +0200 https://community.lucid.co/product-questions-3/how-to-quickly-break-up-a-large-flowchart-to-print-13471 I have been using Lucidchart for 3 days.  I want to mark a group on a flowchart, copy the group to a new page, number the pages and then mark the group on the main flow chart referring to the page number.  That way, I can provide a flowchart with miniscule writing and attach and print pages with legible print.  Is there a guide for all of the steps of numbering the pages, copyin by group and marking the groups on the flowchart?  Thx. Product questions Tue, 09 Jun 2026 00:51:45 +0200