https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/product-questions-3/failed-to-create-ado-work-items-from-cards-13052 I have a live connection with ADO and can successfully import work items.  the 2 way sync is enabled.When I try to create an item, it pulls in all the expected fields to be populated, and when the Create button is pressed, the card appears on the spark board and fails to create.The State field was not in the list of fields to be populated before pressing Create, which seems OK as the state should b defaulted to new for a freshly created item.   Product questions Fri, 03 Apr 2026 20:47:02 +0200 https://community.lucid.co/product-questions-3/cannot-add-a-new-swimlane-13118 I am trying to add a new swimlane to my process map by right clicking and clicking insert lane above. But the website keeps freezing and the page does not recover.  Product questions Fri, 03 Apr 2026 19:57:23 +0200 https://community.lucid.co/ideas/copy-shapes-to-clipboard-as-images-with-a-transparent-background-12515 In tools like Miro and Excalidraw, you can copy selected elements from the whiteboard directly to the clipboard as images (for example PNG or SVG), also with a transparent background. This makes the workflow much easier when creating material for multiple platforms where you want to reuse visuals created in Lucid.In comparison, exporting to an image file, opening that file, copying its contents, and then pasting it into the target platform is not a lean workflow. It is slower, breaks momentum, and results in a large number of unnecessary files that are only needed temporarily for the copy-paste operation. Fri, 03 Apr 2026 19:25:56 +0200 https://community.lucid.co/product-questions-3/centralized-folder-13117 We were discussing this, and my teammates brought up the question of whether there’s a way to have a centralized folder where multiple users have access and ownership. The idea is that everyone with access can freely edit all folders and Lucids within it without needing to request permission.Additionally, we’d like this folder to appear under each user’s “My Documents” section for everyone who has access. Product questions Fri, 03 Apr 2026 17:59:59 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/mermaid-text-alignment-13116 When generate a mind map chart, the text inside the circle shape for the Root of the mind map doesn’t align at the center of the circle. This is a bug that I have noticed recently. Is there any way to fix this issue? Lucid for Education Higher Ed Fri, 03 Apr 2026 17:54:04 +0200 https://community.lucid.co/ideas/display-all-options-in-lucidchart-top-menu-bar-11873 I’m using Chrome to access Lucidchart. However, for some reasons, I cannot see the top menu bar, i.e. the File|Edit|Select|View|…  I believed it was there before. Any idea how can I get it bac? Thanks!   Fri, 03 Apr 2026 17:06:29 +0200 https://community.lucid.co/developer-community-6/rest-api-inconsistency-with-documentation-2-ask-13107 Hi,One year ago I tell that:According to the documentation, “https://api.lucid.co/documents/search” endpoint gives the result:"documentId": "110808fd-4553-4316-bccf-4f25ff59a532",  "title": "document title",  "editUrl": "https://lucid.app/lucidchart/110808fd-4553-4316-bccf-4f25ff59a532/edit",  "viewUrl": "https://lucid.app/lucidchart/110808fd-4553-4316-bccf-4f25ff59a532/view",  "version": 101,  "pageCount": 5,  "canEdit": false,  "created": "2019-04-22T13:47:23Z",  "creatorId": 12345,  "lastModified": "2020-06-26T16:29:37Z",  "lastModifiedUserId": 54321,  "customAttributes": o],  "customTags": �    "in progress"  ],  "product": "lucidchart",  "status": "Complete",  "classification": "Private",  "trashed": null,  "parent": null,  "owner": {    "id": 123456,    "type": "user",    "name": "John Doe"  }especially tells that there is a response field “owner” which is good.But unfortunately in the real world the result is :documentId: 'efde95db-0d4e-4173-a6a4-c49fac4cc046',    title: 'Sample Diagram 19',    editUrl: 'https://lucid.app/lucidchart/efde95db-0d4e-4173-a6a4-c49fac4cc046/edit',       viewUrl: 'https://lucid.app/lucidchart/efde95db-0d4e-4173-a6a4-c49fac4cc046/view',       version: 385,    pageCount: 3,    canEdit: true,    creatorId: 128780733,    lastModified: '2024-02-16T18:17:39Z',    lastModifiedUserId: 128780733,    trashed: null,    status: 'Draft',    classification: null,    customAttributes: t],    customTags: �],    parent: null,    product: 'lucidchart',    created: '2024-02-16T09:46:39Z' The reply wasThe document owner information is not returned if the requesting token only has access to the document because its publicly published.I see that this is not stated in the documentation. I will get it updated.I asked for an explanation      Hi ​@Michael B,      What does that means?      I’m using:             "authorizationUrl": "https://lucid.app/oauth2/authorize",             "tokenUrl": "https://api.lucid.co/oauth2/token",             "scopes": /"lucidchart.document.content:readonly"],One year after for now I get no reply Bests regards. Developer Community Fri, 03 Apr 2026 08:26:50 +0200 https://community.lucid.co/admin-questions-2/lucid-org-chart-printing-error-13086 I am experiencing an issue when attempting to print my organizational chart from Lucid.  It gets stuck during the print loading process.  I have reset cookies and site permissions and am still experiencing the same issue.Please see the snapshot below.  It remains stuck on that screen.  I have tried multiple browsers and restarted my computer with no success.  Admin questions Fri, 03 Apr 2026 00:10:21 +0200 https://community.lucid.co/product-questions-3/lucid-crash-on-user-icon-link-13102 Lucid crashes when going to edit the user icon text, the link drop point self links, breaking the session. I was able to recreate by trying to link a user to itself. The page becomes unresponsive, crashing requiring a refresh.   Product questions Thu, 02 Apr 2026 23:59:45 +0200 https://community.lucid.co/product-questions-3/link-shape-data-to-gantt-chart-2149 Hi I made a copy of the Gantt Chart with Progress Bar and updated the linked Dataset to a new Dataset in my Google domain. Data flows fine. Some things change dynamically upon refresh like progress % in the task bar (dynamic shape). I am confused about the interaction below If I add a new row to the Google sheet (Blue) a new data row and a new task bar (dynamic shape) are created in Lucid. However the bar is set to start on a different date like slide over. Google Sheet Lucid Other related: If I change Duration value in the source data Google Sheet the task bars (dynamic shapes)  do not change length. I have reviewed the Data Linking and Timeline Help Center articles and still don’t really get the interaction that I have described. Overall I am interested in maintaining the Gantt by editing Google sheet over time. Any pointers? Thanks Mike Product questions Thu, 02 Apr 2026 23:58:31 +0200 https://community.lucid.co/product-questions-3/teams-trial-unable-to-create-a-team-my-account-still-labeled-as-personal-13105 I just signed up for the Lucidchart Team trial and added a few colleagues.  However, when I try to create a team, I get a popup that tries to get me to upgrade my plan to Enterprise.  Also, on my home screen underneath my name, it says “Personal”.  Shouldn’t I be able to create a team?  Or, is that not enabled until after the trial ends?  If the latter, I’d like to end the trial now and just start paying for the Team subscription. Product questions Thu, 02 Apr 2026 23:48:48 +0200 https://community.lucid.co/billing-21/cancel-subscription-immediately-13115 Hello,I would like to cancel my subscription immediately.I signed up for a free trial, but I am not satisfied with the service and do not wish to continue with the paid version. Currently, I am unable to cancel the subscription through my account.Please cancel my subscription right away and make sure that no charges are applied to my card.Also, please confirm that my subscription has been fully cancelled and that no future payments will be taken.Thank you. Billing Thu, 02 Apr 2026 23:46:42 +0200 https://community.lucid.co/ideas/reset-zoom-with-ctrl-0-13092 I used to be able to hit ctrl + 0 and it would:reset zoom reset to location on canvasThis was useful if I duplicated a diagram and only made minor changes to components within diagram. You could quickly go back-and-forth between tabs to see changes between them.Now ctrl + 0 simply resets zoom, not position on canvas. I can’t do the above any more.Anyone else notice this? Thu, 02 Apr 2026 23:45:21 +0200 https://community.lucid.co/ideas/date-format-10106 The date format for “modified” when viewing documents is in the US mm/dd/yyyy format; there should be an option to either personalise this, or the date format should be taken from regional settings.The dd/mm/yyyy format is by far the most commonly used across the globe. Thu, 02 Apr 2026 23:36:51 +0200 https://community.lucid.co/ideas/match-date-format-to-user-s-location-across-lucid-9998 Please allow the date format to be customise to the user’s locale. There’s only one country that uses mm-dd-yyyy format so in an international context this is really confusing. I don’t want to have to keep wondering what the date means and this leading to confusion.For me, if I was involved in a buying decision in buying Lucid then this would be a flat no from me at this point.When importing from jira, the date will come through in ISO format, therefore there is no issue with Jira - the presentation layer is abstracted from the underlying format and codified through locale logic in Lucid.  Thu, 02 Apr 2026 23:35:06 +0200 https://community.lucid.co/product-questions-3/how-can-i-connect-more-than-one-mindmaps-13110 I want to create two completely separate mindmaps in the same canvas for two separate processes.Then I want to connect/join one mindmap with another? how can I do that in lucidspark or is that even possible? Product questions Thu, 02 Apr 2026 22:47:12 +0200 https://community.lucid.co/billing-21/no-encuentro-ningun-documento-13101 Hola, ya no pude renovar el plan y ahora que regreso al plan gratuito, no he podido encontrar ningún documento que he creado, ahora estoy en la prueba de 7 días para ver si de ese modo podría ver mis documentos, pero no he tenido suerte, no se si me puedan apoyar por favor. Billing Thu, 02 Apr 2026 21:57:36 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/tips-for-grading-collaborative-discussions-in-canvas-13114 Instructor “Tell All” | Quickly grade authentic participation As instructors, we want all of our students to be intrinsically motivated and try their very best because they personally want to get the most out of their education, but the reality is that many students need a little extra push and often try harder when they are held accountable for their work.  Instructors use participation grades to ensure deeper student engagement. Problem: Instructors are excited to incorporate more authentic student discussions in Canvas using Lucid, but they are unsure of how to quickly grade student participation.   Solution: I have met with a bunch of wonderful instructors to learn how they get the most out of their students by holding them accountable for their active participation in Lucid discussion boards without spending hours trying to figure out who did what on the board. Step #1: Set students up for success | TemplateProvide clear instructions Provide a rubric Show a completed example Step #2: Grade Active Participation Option 1: Set the Canvas discussion up as an assignment with online “file upload” as the submission type.  Students take screenshots or download each of their collaborations to submit for quick, easy grading by the instructor.  → Explore Example Option 2: Set the Canvas discussion up as an assignment with online “text entry” as the submission type.  Students submit a short paragraph reflecting on their educational take-aways from the discussion.  → Explore Example Option 3: Structure the discussion board for easy grading.  Assign students to a specific section of the board for their initial response and peer comments.  Pair this with either grading options above for even faster grading. → Explore Example Option 4: Require students to sign the bottom of all of their collaborations and then use command/Ctrl+F to search for student names and quickly look through all of their contributions to the board.  → Explore More Tips Help the community, comment on this post and share your tips and tricks for quickly grading student participation for collaborative activities in Lucid.  Lucid for Education Higher Ed Thu, 02 Apr 2026 21:07:29 +0200 https://community.lucid.co/ideas/remove-word-from-dictionary-3737 I added a word to my dictionary that should not have done. How can I edit my personal dictionary? Thu, 02 Apr 2026 20:57:35 +0200 https://community.lucid.co/ideas/allow-users-to-remove-words-added-to-the-dictionary-9905 I accidentally added a misspelled word to the dictionary when reviewing the spell check results. I would like to be able to curate and add/remove/update the accepted spellings for words I have added to the dictionary. Please add the ability to see words added to dictionary and allow me to delete it. Unfortunately it is a label I use often and now won't be checked for spelling across my many Lucid documents.  Thu, 02 Apr 2026 20:50:20 +0200 https://community.lucid.co/community-news-and-announcements-9/new-ai-features-latl-march-2026-12923 Thank you for joining the March Lately @ Lucid webinar! In our first of the three-part Lately @ Lucid webinar series, we highlighted AI features across the Lucid platform to help you move from blank canvas to creation faster.If you missed it, catch the webinar here!In this post, we’re diving into the highlights of what’s new  Lucid AI Entry PointsWe’re excited to announce that Lucid AI is now available in both Lucidspark and Lucidchart! With a unified interface, this conversational AI assistant acts as a collaborator on the canvas with you—boosting your productivity!Lucid AI empowers you to:Brainstorm new ideas.  Generate diagrams and boards. Summarize diagram content.  Sort sticky notes into AI-generated categories. Add conditional formatting rules. Ask questions about your document. Get help from the Lucid help center.Lucid AI in LucidsparkLucid AI in Lucidchart Voice-to-text and video uploads in Lucid AIWe’re excited to announce voice-to-text and video uploads have been added to Lucid AI! Now you can speak your ideas into existence. Simply tell Lucid AI what you’d like to add in the prompt box, and it will transcribe it as a new prompt.Additionally, you can attach a video transcript for Lucid AI to reference!Voice-to-text in Lucid AI Generate BoardCreate structured Lucidspark boards from prompts within Lucid AI!Lucid AI will use your prompt to set up the canvas for you, eliminating the initial set-up work and saving your team's valuable time. It will include the needed frames, sticky notes, swim lanes, and text boxes. Generate board brainstorm example MCP ServerConnect Lucid to your AI-powered workflows! The Model Context Protocol (MCP) server allows AI tools you’re already using to seamlessly interact with your Lucid documents.Here’s a rundown of what the MCP server powers you to do:Search Lucid documents: Ask for documents that mention specific content.   Summarize document details: For example, ask for a summary of action items from a team meeting. Share a document: Share your document with specific collaborators using their email address. Share Lucid documents: Create a shareable link to your Lucid document, and specify the type of permissions.  Create a diagram: Create a diagram based on a dataset or based on a description of what you’d like to see. Process AgentMeet your new AI teammate and accelerate your process documentation! We’re excited to announce the new Process Agent, an interactive tool designed to help you build process diagrams. Based on your description of what you’d like to build, the Process Agent builds a first draft of your diagram for you. Just like a proactive collaborator, it asks targeted follow-up questions to help you think through gaps and refine the diagram. The Process Agent produces more structured process outputs from your answers, maximizing your efficiency and reducing rework.  If you’re interested in providing feedback about the Process Agent, our product teams are seeking YOUR feedback in this post!Process Agent example of a login troubleshooting flow Explore and learn moreThat’s a wrap on some of the newest AI features in Lucid! We hope that these solutions enhance what Lucid already does well: accelerating your collaboration and workflows.To learn more, check out A quick guide to Lucid’s AI Features from the Lucid blog and explore AI in Lucid articles from the Lucid help center.Ready to explore these features? Test them out and let us know what you think in the comments below! Community news and announcements Thu, 02 Apr 2026 19:57:34 +0200 https://community.lucid.co/inspiration-5/lucid-s-new-update-document-endpoint-13113 Calling all Lucid Builders! ️With Lucid’s new Update Document endpoint, you can skip the pain of tidying up your document library. This new, versatile tool in the Lucid REST API organizes your diagrams and boards to where they need to be.Why use the Update Document endpoint?Organization is the foundation of a scalable workflow. As teams grow, keeping document titles consistent and file structures logical becomes a massive task. Instead of clicking through the UI to rename files or drag them into folders, this endpoint lets you build those rules directly into your custom apps. Whether you're syncing with a CRM or building a custom archiving bot, this is your primary tool for programmatic maintenance.What’s in your toolkit?By sending a PATCH request to /documents/{id}, you can gain total control over your asset metadata to do the followingDynamic Renaming: Programmatically update a document’s title. This is a lifesaver for adding project codes or version numbers to files automatically. Smart File Routing: Reorganize your workspace by moving documents between folders  simply by updating the parent ID. Ready to start building? Try out this new endpoint or check out the full request schema in our Update Document API Reference.What’s the first document workflow you’re going to automate to save your team some time? Drop your ideas in the thread below! Keep on building! 🧑‍— The Lucid Developer Platform Team  Inspiration Thu, 02 Apr 2026 18:46:52 +0200 https://community.lucid.co/product-questions-3/swimlane-13112 I am need of some support. I am currently working on Lucid chart and need to add an additional swim lane but every time I try to add one it freezes and eventually will timeout saying the document is unresponsive. How can I get this corrected?  Product questions Thu, 02 Apr 2026 18:12:17 +0200 https://community.lucid.co/product-questions-3/new-build-intelligent-org-charts-with-lucid-mcp-13111 We are thrilled to announce an update to the Lucid MCP (Model Context Protocol) Server. You can now generate professional, intelligent org charts instantly, right from your preferred AI client.The Lucid MCP Server now supports creating intelligent org chart diagrams in Lucid. This means your charts aren't just boxes and lines, they are structured visualizations that are easy to manage. You can now generate org charts in two ways with your connected LLM: Text Prompts: Simply describe your hierarchy (e.g., "Create an org chart where Sarah manages the Engineering and Product leads") and the MCP will work your LLM to create a diagram of your organization. CSV Uploads: Upload a CSV file with your employee data to your LLM, and the MCP will render a visual hierarchy for you in Lucid.By adding this feature to your AI workflow, you no longer have to jump between different apps to visualize your team structure. This feature removes bottlenecks, letting you focus on the big picture.Org Chart MCP Demo in Claude What is the Lucid MCP Server?The Lucid Model Context Protocol (MCP) server acts as a digital bridge, connecting your Lucid account to any AI tool with an available MCP client,  such as ChatGPT, Claude, and Microsoft Copilot. With the Lucid MCP server enabled, you can use natural language to locate documents, generate new diagrams, and share documentation with your team, enhancing your AI-driven workflow. For more information, check out this Help Center article.  Additional Resources  Product questions Thu, 02 Apr 2026 17:29:59 +0200 https://community.lucid.co/product-questions-3/org-chart-employee-card-content-13109 I’m currently setting up an org chart, but I’d like to include additional information within each employee card.Right now, each card displays the employee’s image, name, and title. I’d like to expand this by adding multiple lines beneath the name and title to outline their key responsibilities.I tried repurposing existing fields like email and location, but some fields—such as “number of reports”—only accept numeric values, which doesn’t work for what I need. I also experimented with adding custom data fields, but those appear between the name and title, which disrupts the layout and looks awkward.Ideally, I’d like the responsibilities to appear neatly below the name and title in a multi-line format. Here is how I would like it to look. Employee Photo Name Title Responsibility Responsibility Responsibility Responsibility Responsibility Responsibility Responsibility ResponsibilityAny assistance would be greatly appreciated.  Product questions Thu, 02 Apr 2026 16:09:01 +0200 https://community.lucid.co/product-questions-3/any-updates-on-the-lucid-ai-feature-for-expand-collapse-feature-12821 Circling back to a Product Question that user mterry brought up 3 months ago, are there any updates on the expand/collapse feature and potential release date? It sounded very neat and a lot more manageable than having to create separate layers for it. Link to mterry’s post: https://community.lucid.co/product%2Dquestions%2D3/when%2Dwill%2Dthe%2Dnew%2Dlucid%2Dai%2Dfeature%2Dthat%2Dallows%2Dusers%2Dto%2Dexpand%2Dcollapse%2Dportions%2Dof%2Ddiagrams%2Dbe%2Dreleased%2D12133?fid=3&tid=12133 Product questions Thu, 02 Apr 2026 15:47:23 +0200 https://community.lucid.co/ideas/separate-layering-for-shape-fill-and-border-13108 I would like the ability to control the layering of a shape’s fill and border independently. Specifically, when overlapping shapes, the fill color (≠transparent) should be able to appear behind other objects, while the border (outline) remains visible on top. Allow shapes to have:A fill layer that can be sent backward independently A line/ border layer that can remain in frontThis would improve diagram clarity when working with layered or overlapping elements, especially in flowcharts, system diagrams, and UI layouts. I currently use a duplicate shape trick: creating one shape for the fill (which I sent backward) and another for the border (kept on top) and then group them together to simulate this behavior. Thu, 02 Apr 2026 14:53:24 +0200 https://community.lucid.co/product-questions-3/org-chart-troubleshooting-5094 Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually due to issues with the way that the uploaded CSV is formatted. If you are experiencing formatting issues please double check that:NamesIf you are using names: The first and last names of your employees must be in the same column. Also note that for your org chart to be properly formatted every person that appears as a manager/supervisor must also appear as an employee.Employee IDIf you are using Employee ID: Employee ID numbers need to be unique and no other employee can have the same number. Reporting ID numbers can have duplicates but there cannot be multiple people not reporting to anyone for the import to work neatly.Import ButtonsIf you are having trouble finding the import buttons on the import pop-up please try checking your zoom level on your browser and zooming out.Image UploadYou can upload photos into your Org Chart using the Upload Photos option in the Shape Style tab.If you are uploading several images from your computer be sure that the names of your files include your employee’s name or employee ID.If you are uploading images via URL please note they must be from a public location or they won't display properly. If you are using Google Drive links they must be public links. Alternatively you can upload the images directly to LucidchartOrg Chart CustomizationIf you would like to see tips on customizing your org chart check out this Community post (in English).If you would like to have one employee reporting to multiple supervisors check out this Community post to learn a workaround.If you would like to have two employees at different levels reporting to the same supervisor check out this Community post to learn a workaround.  Product questions Thu, 02 Apr 2026 13:45:17 +0200 https://community.lucid.co/developer-community-6/creating-a-document-using-rest-apis-for-diagram-as-a-code-with-mermaid-13106 Hello, i want to create a document, creating a “Diagram as a Code” with Mermaid on Lucid through a REST API.From the Documentation, i only see that in order to create a document, i need to send the following body:{  "product": "lucidchart",  "title": "example",  "parent": 123}but how do I send the actual contents of the diagram?sequenceDiagramAlice->>John: Hello John, how are you?John-->>Alice: Great!Alice-)John: See you later!I read also that there is an alternative way of sending the information, but the documentation and examples on https://developer.lucid.co/reference/createorcopyorimportdocument are not clear to me.Thank you!  Developer Community Thu, 02 Apr 2026 12:50:36 +0200 https://community.lucid.co/product-questions-3/lucidchart-shows-sync-error-we-couldn-t-sync-your-data-click-to-try-again-13083 Hi Community,In Lucidchart, it is possible to edit data directly via the right‑hand context menu under Data, which then writes the changes back to the connected Excel file.For me, this works fine (I am the owner of both the Excel file and the Lucidchart document).However, when we tested this with a colleague, it did not work for her. As soon as she tried to edit data, all shapes showed the following error message:“We couldn’t sync your data. Click to try again.” Clicking the message does not resolve the issue, and the data does not sync to Excel at all. The error message appears on each individual shape and only disappears after all connected data is removed and re-linked again.Are there permission, ownership, or sharing restrictions that prevent collaborators from updating Excel data via Lucidchart? Or is this a known limitation?Thanks a lot for any insights! Product questions Thu, 02 Apr 2026 09:05:14 +0200 https://community.lucid.co/ideas/process-agent-in-lucid-ai-12853 We are excited to share an update to our AI functionality today.We have released our newest Process Agent (beta)! It can be found within the Lucid AI panel and provides a guided experience to creating process documentation. We are excited to see how you will use this agent to assist in capturing your processes. Please share your feedback on this experience here in this thread.  Here are some discussion topics to kick things off! Questions:How do you imagine using the process agent in your workflow? What is one specific capability you’d like to see added? Which part of the process do you find yourself manually ‘tweaking’?Finish the sentence:The process agent helped me to build einsert your use case] I tried using the process agent for pinsert your use case] but I ran into trouble when it came to einsert your pain point] We are excited about this new offering and can’t wait to hear about how you and your teams are leveraging it! Wed, 01 Apr 2026 23:35:52 +0200 https://community.lucid.co/inspiration-5/new-go-to-market-toolkit-13103 A go-to-market strategy is only as strong as its execution. When sales, marketing, and customer success teams operate from fragmented documents, alignment becomes nothing more than a pipe dream.True alignment and efficiency require a single source of truth. By centralizing your workflows in a cloud-based environment like Lucid, you eliminate documentation friction and spend more time on high-impact strategy. 🧱I recently published a new process improvement toolkit that provides a library of customizable templates to jump-start your GTM productivity. Here are a few of my favorites:Sales teamsSales process example: Map every touchpoint from lead assignment to close to identify bottlenecks.Customer success teamsNew customer onboarding: Map the journey from initial setup to long-term retention to find performance gaps.Marketing teamsMarketing workflow diagram: Gain a bird’s-eye view of department dependencies and cross-functional silos.Continuous process improvement is the secret to GTM success. When you visualize your current state, it’s easier to eliminate friction and keep the entire revenue org moving forward with clarity. Explore the full toolkit  Inspiration Wed, 01 Apr 2026 22:22:07 +0200 https://community.lucid.co/billing-21/cancellation-of-paid-subscription-13104 I have accidentally paid for annual plan instead of monthly, can we please adjust that at the earliest. I have already raised a ticket with ticket no 6615329. Billing Wed, 01 Apr 2026 22:17:48 +0200 https://community.lucid.co/ideas/medical-veterinary-shape-libraries-12828 Can we have medical and veterinary hospital shapes? Examples: human patients and animal patients, x-ray, surgery, diagnostics, medication, treatment, etc. Wed, 01 Apr 2026 21:20:30 +0200 https://community.lucid.co/product-questions-3/unable-to-import-pdf-thumbnail-13007 I am currently unable to download PDF files to my Lucid boards. This has been happening for a week or so now. The files just ‘hang’ when importing the thumb nails:  Product questions Wed, 01 Apr 2026 17:36:14 +0200 https://community.lucid.co/developer-community-6/api-endpoint-for-updating-documents-13099 I didn’t see an API endpoint to update an existing diagram and was wondering if one such endpoint exists. Developer Community Wed, 01 Apr 2026 17:33:16 +0200 https://community.lucid.co/product-questions-3/issue-with-pdf-thumbnail-extraction-feature-12998 We’re currently experiencing an issue with the PDF extraction feature and wanted to check if anyone else has encountered something similar.When attempting to extract content from a PDF, the tool continues loading for around 15 minutes before ultimately failing. This is consistently reproducible across multiple files.Has anyone seen this behaviour before or found a workaround?  Product questions Wed, 01 Apr 2026 17:21:57 +0200 https://community.lucid.co/product-questions-3/how-are-you-using-lucid-to-help-with-your-own-ai-initiatives-13035 We want to know how you are using Lucid in your AI-related projects!Whether you're documenting a process that you want to automate with an AI agent, mapping out AI strategy, or anything else that involves using Lucid to help with an AI project, we want to hear from you. This can involve using any Lucid features, not necessarily just Lucid’s AI features. Drop a comment below: How have you used Lucid in an AI-related project? Got a screenshot of a cool workflow? Feel free to share that too! Product questions Wed, 01 Apr 2026 17:00:22 +0200 https://community.lucid.co/product-questions-3/how-to-free-up-storage-and-manage-1-gb-limit-13098 Hello, can someone help me? I have an individual plan with a 1 GB limit. At the moment, I only have four documents whose total size does not exceed 200 MB. Nevertheless, the system says that the 1 GB has been used up. Working with Lucid has become impossible, and I have more appointments scheduled. Product questions Wed, 01 Apr 2026 16:01:57 +0200 https://community.lucid.co/product-questions-3/jira-cards-missing-in-powerpoint-export-13058 When exporting presentation mode to powerpoint.  The powerpoint export does not display the Jira Cards.  Has anyone ran into this issue.   Product questions Wed, 01 Apr 2026 15:57:45 +0200 https://community.lucid.co/ideas/set-exact-measurements-in-floor-plans-6425 I create large floorplans for big buildings. When i need to set a shape to a exact measurement (for example 10 meters x 4 meters) it can be very hard to drag the shape into the exact measurement by centimeters. It would be very nice with a box where you could set the measurements for that shape or a rightclick menu for settings for that shape where you could do the same. Also when dealing with large floorplans its impossible to add text as 96pt is barely visible with floorplans of this size. There is currently no way to add text that is visible on floorplans this large. The floorplan i am now working with will be 200 x 200 meters when im done, everything needs to be by exact measurements, so when dealing with floorplans of this size it would be nice with some tools like mentioned above. Wed, 01 Apr 2026 15:39:39 +0200 https://community.lucid.co/ideas/support-exact-numerical-shape-and-wall-measurements-9364 I am currently designing a floorplan for a company. I wish there were a way to just type in the dimensions of e.g. a wall or an area instead of having to drag them to be the right length. especially with larger dimensions this becomes very fiddly and imprecise rather quickly.If you made it so that the measurements alongside the wall could be clicked and then edited to the desired length by just typing in the exact number, that would be awesome.Same goes for any given shape. Wed, 01 Apr 2026 15:39:39 +0200 https://community.lucid.co/product-questions-3/exact-measurements-for-walls-in-floor-plans-13084 Is it possible to modify the walls in the floor plans by entering exact measurements? Product questions Wed, 01 Apr 2026 15:38:08 +0200 https://community.lucid.co/product-updates/lucid-suite-release-notes-march-2026-13072 This post details the latest updates across the Lucid Visual Collaboration Suite, which includes Lucidchart and Lucidspark. The Lucid Suite provides an end-to-end platform for visual collaboration, helping your teams to stay aligned, build, and drive results from start to finish. We've designed this page to be your primary resource for staying informed about all the new product releases, features, and improvements we've made. Subscribe to stay up to date with these releases and share your feedback with our team in the Product Feedback community space. Licensing API Automate license requests by connecting service desks and building custom workflows directly through Lucid’s API. Learn more. Generate board (Lucid Suite) Ask Lucid AI to draft a board that has Frames, sticky notes, and text titles. Learn more.  Lucid AI in Lucidspark You can now access the Lucid AI conversational interface within Lucidspark! Learn more. Collapse and expand Quickly focus on the bigger picture as you collapse and expand your diagrams in Lucid. Similar to minimizing a window on your desktop, the work doesn't go away; it’s just neatly tucked into a single container so you can zoom out or zoom in on necessary details. This feature is compatible with basic container types like Frames, rectangle, rounded rectangle, pill, circle and spark containers, as well as containers with assisted layout. Learn more in this help center article and this community post.   Nudging Enable nudging in your document or board settings to prevent object overlap when you manually expand a container with assisted layout applied. Learn more.  Assisted layout enhancements Effortlessly organize content using assisted layout. You can span an object, Frame, Container, or swimlane over multiple cells in an assisted layout grid or hold Cmd/Cntrl to activate spacing handles on any currently nested Containers to have them span. You can also pull grouped objects into assisted layouts. Learn more.    Wed, 01 Apr 2026 15:18:33 +0200 https://community.lucid.co/lucid-for-education-k-12-16/display-image-thumbnails-in-containers-13090 Hi,I’m evaluating Lucid chart with a basic free account. I’m having difficulty figuring out how to add an image to a shape while retaining the data information. The thumbnail image with the Ranger images represents a webpage view. How do I add the thumbnail inside the blue shape centered underneath the page number data, URL and description?I’m unable to just drag n drop it to the center of the blue shape. It either replaces the blue shape or bounces to the side of the blue shape. Once I have the final shape built it needs to replace just the thumbnail with the flow arrows. Since this is meant to help students and teachers understand an online curriculum navigation it needs to have visible thumbnails. I did attach an image to the blue shape, but that’s difficult for beginner users. Thank you for any assistance. -Robert Example of Lucid Chart nav flow diagram attempting to add image to shape container  Lucid for Education K-12 Wed, 01 Apr 2026 15:05:22 +0200 https://community.lucid.co/ideas/turkish-language-localization-support-for-lucid-suite-13094 We would like to request Turkish language support for Lucid.This would significantly improve usability and accessibility for users in Türkiye and support wider adoption. Wed, 01 Apr 2026 13:23:34 +0200 https://community.lucid.co/product-questions-3/export-multiple-pages-to-pdf-issue-13077 When selecting the Export option and then PDF, as you select pages that you want to be part of the document, the navigation of the document to preview those selected pages is broken.  Scrolling now zooms in and out which has always been a problem for any application I have used and you can no longer scroll down the page because of it.  Are things tested for functionality before they’re released? Product questions Wed, 01 Apr 2026 13:18:25 +0200 https://community.lucid.co/product-questions-3/automatic-sync-issue-between-excel-and-lucidchart-13082 Hi community,maybe someone here can help me.I currently have an Excel file connected to a Lucidchart diagram. Both the Excel file and the Lucidchart document are used collaboratively by multiple teams.The problem is:The data only synchronizes when I personally open both the Excel file and the Lucidchart board. If I don’t do this, changes made by other team members are not reflected. This means I have to open the Excel and the Lucidchart document every day just to trigger the sync.Is there any way to have the data synchronize automatically in the background, or without having to manually open both files?Thanks a lot in advance!Best regardsMelanie Product questions Wed, 01 Apr 2026 12:00:28 +0200 https://community.lucid.co/product-questions-3/unable-to-lock-shapes-in-lucidchart-3657 Do you know how to fix this? Product questions Wed, 01 Apr 2026 08:55:37 +0200 https://community.lucid.co/product-questions-3/home-menu-overlapping-assisted-layout-menu-13085 Hello, I am trying to find two things: How to have the menu on the ribbon of my page to do undo, file, etc and the assisted layout. Both if these things aren’t showing on my end.  Product questions Wed, 01 Apr 2026 08:48:46 +0200 https://community.lucid.co/billing-21/refund-of-the-subscription-13100 Hi, this is for the lucid support team. I was going to cancel my free subscription plan, however, i see this email coming, and it says it was declined but on the next day i see that i lost 108USD in my bank account and now I am so frustrated for a student like me with literally the last 50USD left in my bank and I live alone because I am a transfer student. I am so sorry, but I’m begging you guys can I have a refund, I need help please please, I thought the subscription was cancelled but it automatically subscribed itself this is not my fault I swear! Please help meeee I am so miserable right now. Billing Wed, 01 Apr 2026 08:23:25 +0200 https://community.lucid.co/inspiration-5/create-an-hourly-schedule-in-lucid-13043 It seems to me like the tutorials for timelines and daily schedules are not quite up-to-date. I’m a new user of Lucid, and trying to create daily schedules, but running into multiple issues: Adjusting the start and end times of a Daily Schedule template messes up the formatting of the entire schedule (doesn’t auto-adjust sizes).  Cannot find “Interval” shape, even when searching in All Shapes, to allow for modifying the start/end time of an interval.   Adjusting the milestone time does not accurately move the milestone marker to the correct position, or it does not save the new time entry and keeps reverting back to default.  Milestone shapes are not automatically grouped, so changing the time of the milestone does not move the associated shape (i.e., the circle). The tutorials show features (e.g., toolbars) that I can’t find. Maybe there’s a SW difference? Are there already solutions to these issues that I’m not aware of?  Inspiration Tue, 31 Mar 2026 23:08:00 +0200 https://community.lucid.co/ideas/ungroup-mermaid-flowcharts-in-lucidchart-13056 When you utilize Mermaid code to generate a flowchart the system automatically groups every node together and the only way to edit them is through the “Diagram as Code” section. Being able to ungroup these so that individual nodes can be edited on the canvas would be very helpful. Tue, 31 Mar 2026 23:06:23 +0200 https://community.lucid.co/product-questions-3/can-t-move-my-arrow-13067 WHATAfter inputting an arrow object, placing it somewhere, changing its color or or size, Lucid won’t allow me to move the object position to a frame.EXPECTED BEHAVIORRegardless of when: ANY object (including arrows) can be placed in a different place.STEPS TO REPLICATEInput a frame. Input a randome image. Input one arrow, touching the image within the frame, and also background “blank” space of the frame. Configure the arrow: Change thickness Change colour Input two more arrows. Go back to your first arrow, and it wont let you change is position as an entire object (lets say, moving your first top arrow to the bottom).TROUBLESHOOTINGArrow does not have “Lock” on. “Lock” frame and the “Image” object and try to move the arrow. Trying “cmd”, “option”, “shift” while trying to click different positions of the arrow. Replicating the process in a different lucid workspace.CONTEXTLucid Web - Lucid Spark MacOS - MacBook Air - M2 → Up-to-date Browser = Chrome (up to date as of 3/27) Thank you for your help,AdG Product questions Tue, 31 Mar 2026 22:48:16 +0200 https://community.lucid.co/product-questions-3/collapse-expand-looses-objects-13074 Actions:Create a collapsible / expandable object with a bunch of sub objects.  The sub objects include basic shapes, grouped shapes, and other collapsible / expandable objects. Collapse or Expand the main objectProblem:About 50% of the time the sub objects get removed from the main collapsible / expandable objectThis problem seems to happen even more frequently if the collapsible / expandable object is added (drag and drop) to a parent object. Product questions Tue, 31 Mar 2026 22:12:37 +0200 https://community.lucid.co/product-questions-3/can-i-expand-collapse-parts-of-my-diagram-12133 During the Lately Lucid webinar on October 1st, 2025, Amy Simek and Bear Shelton demonstrated a new Lucid AI feature (See keynote at 20:40) where you could select a portion of a complex process diagram and click a little “collapse” button in the corner of the selection to turn that part of the process into an expandable/collapsible subprocess. This feature was also alluded to in the Looking Forward section of the Lucid Blogpost “Lately @ Lucid: Accelerating transformation through intelligence”:Looking forwardAdditional features coming to assisted layout include the ability to: Expand or collapse containers and portions of diagrams. (emphasis mine) Auto-expand frames and nudge other frames over as content is added to a frame.  When will this new expand/collapse feature be released for users? Creating, synchronizing, and managing all of the layers in a complex diagram is very tedious. I have several diagrams that I would love to make more dynamic using the expand/collapse feature and I thought this feature would release shortly following the Lately Lucid webinar.  Product questions Tue, 31 Mar 2026 19:26:39 +0200 https://community.lucid.co/lucid-for-engineering-19/lucid-for-engineering-refocusing-for-a-better-community-experience-13097 Hi everyone!We’ve loved having this dedicated space, but we’ve noticed that the most vibrant conversations and quickest answers are happening in the main Lucid Community. To make sure you’re getting the most value, inspiration, and connection possible, we’re "re-homing" this group and moving our focus to our primary community space.  Where to go from here?While this specific group will be closing soon, the conversation is just getting started! We’d love to see you where the action is:Main community: You’re just a click away! Join thousands of other users sharing ideas, tips, and product updates. Search and share: All the great content from this group is being integrated into our primary forum, so you’ll still have access to the resources and conversations shared here. Want to go deeper?If you’re a power user who loves a tight-knit environment and wants to shape the future of visual collaboration with Lucid, we’d love for you to join Lucid Legends. It’s the inner circle of our best and brightest users, where you’ll:Get exclusive insights into our product roadmap. Share feedback directly with Lucid’s engineers and designers. Network and collaborate with peers on your toughest problems.Enroll here for free! What’s next?This group will become read-only on April 17th and will be officially deprecated shortly after.Thank you for being part of this journey. We’re excited to see you and your ideas over in the main community space!Your Lucid Community Team​@Ambar D, ​@alison cheney, ​@Zuzia S, ​@Micah  Lucid for Engineering Tue, 31 Mar 2026 19:14:22 +0200 https://community.lucid.co/lucid-for-it-18/lucid-for-it-refocusing-for-a-better-community-experience-13096 Hi everyone!We’ve loved having this dedicated space, but we’ve noticed that the most vibrant conversations and quickest answers are happening in the main Lucid Community. To make sure you’re getting the most value, inspiration, and connection possible, we’re "re-homing" this group and moving our focus to our primary community space.  Where to go from here?While this specific group will be closing soon, the conversation is just getting started! We’d love to see you where the action is:Main community: You’re just a click away! Join thousands of other users sharing ideas, tips, and product updates. Search and share: All the great content from this group is being integrated into our primary forum, so you’ll still have access to the resources and conversations shared here. Want to go deeper?If you’re a power user who loves a tight-knit environment and wants to shape the future of visual collaboration with Lucid, we’d love for you to join Lucid Legends. It’s the inner circle of our best and brightest users, where you’ll:Get exclusive insights into our product roadmap. Share feedback directly with Lucid’s engineers and designers. Network and collaborate with peers on your toughest problems.Enroll here for free! What’s next?This group will become read-only on April 17th and will be officially deprecated shortly after.Thank you for being part of this journey. We’re excited to see you and your ideas over in the main community space!Your Lucid Community Team​@Ambar D, ​@alison cheney, ​@Zuzia S, ​@Micah  Lucid for IT Tue, 31 Mar 2026 19:13:52 +0200 https://community.lucid.co/lucid-for-product-and-ux-17/lucid-for-product-and-ux-refocusing-for-a-better-community-experience-13095 Hi everyone!We’ve loved having this dedicated space, but we’ve noticed that the most vibrant conversations and quickest answers are happening in the main Lucid Community. To make sure you’re getting the most value, inspiration, and connection possible, we’re "re-homing" this group and moving our focus to our primary community space.  Where to go from here?While this specific group will be closing soon, the conversation is just getting started! We’d love to see you where the action is:Main community: You’re just a click away! Join thousands of other users sharing ideas, tips, and product updates. Search and share: All the great content from this group is being integrated into our primary forum, so you’ll still have access to the resources and conversations shared here. Want to go deeper?If you’re a power user who loves a tight-knit environment and wants to shape the future of visual collaboration with Lucid, we’d love for you to join Lucid Legends. It’s the inner circle of our best and brightest users, where you’ll:Get exclusive insights into our product roadmap. Share feedback directly with Lucid’s engineers and designers. Network and collaborate with peers on your toughest problems.Enroll here for free! What’s next?This group will become read-only on April 17th and will be officially deprecated shortly after.Thank you for being part of this journey. We’re excited to see you and your ideas over in the main community space!Your Lucid Community Team​@Ambar D, ​@alison cheney, ​@Zuzia S, ​@Micah  Lucid for Product and UX Tue, 31 Mar 2026 19:13:08 +0200 https://community.lucid.co/product-questions-3/how-can-i-add-a-new-swimlane-lane-13020 Whenever I right click after selecting an existing swim lane and choose “Insert Lane Above/Below”, the page becomes unresponsive and I am forced to shut down the page and reopen it again. The error code given in my chrome browser is: Error code: RESULT_CODE_HUNG. I’ve rebooted and tried a different browser.I’ve already checked my wifi connectivity and everything is running as normal.  Product questions Tue, 31 Mar 2026 13:51:12 +0200 https://community.lucid.co/product-questions-3/error-to-view-this-document-you-need-to-be-a-member-of-the-account-it-was-shared-from-13093 For an assignment in class my classmates are trying to share a lucid blank document and every time I click accept invitation in my email it brings me to lucid but says “To view this document you need to be a member of the account it was shared from”.  Product questions Tue, 31 Mar 2026 13:48:22 +0200 https://community.lucid.co/inspiration-5/bridging-the-visibility-gap-introducing-portfolio-management-in-airfocus-13046 Product development often feels like a constant trade-off between speed and control. As your teams grow, work naturally fragments across different workspaces, business units, and tools.While this distributed approach is great for execution, it creates a massive "visibility gap" for leaders. I’ve spoken with so many of you who spend hours chasing status updates or manually assembling reports that are out of date the second they’re shared.At airfocus, we believe enterprise product management shouldn't be about managing manual overhead—it should be about managing strategy. That’s why I’m incredibly excited to share our new Portfolio management feature set.What’s new?We’ve introduced two core capabilities designed to give you a "bird’s eye view" without losing the connection to team-level execution:Portfolios: Create live, unified views that pull data from across multiple workspaces. Unlike a static roll-up, these are fully interactive. You can edit items directly in the portfolio view, and the changes sync back to the source workspace instantly. Dashboard Views: A new widget-based experience that provides real-time insights into your portfolio’s health. Whether it’s tracking initiative progress, monitoring risks, or checking budget alignment, you can build a custom command center in clicks.Why this matters for scaling teams:As I mentioned in a recent talk, enterprise teams aren’t just managing a product; they are managing a complex web of dependencies and diverse stakeholders. By bringing everything into one place, we’re removing the "noise" of fragmented data and ensuring your strategy is "boardroom ready" at all times.You can now stop jumping between tools and start acting on real-time data.Ready to see the full picture?Check out the deep dive on our blog to see how Portfolio management can help you align your entire organization: Read the full announcement hereI’d love to hear how your team is currently handling cross-product visibility—drop a comment below! Inspiration Tue, 31 Mar 2026 09:56:52 +0200 https://community.lucid.co/inspiration-5/why-the-what-s-next-is-the-hardest-part-of-product-and-how-we-solve-it-12913 Hi everyone!As a CSM here at airfocus, I spend my day talking to teams of all sizes. While every company is unique, they almost all share one universal headache: prioritization.We all know the feeling. You have a backlog that’s a mile long, three different stakeholders "politely" insisting their request is priority, and a dev team that (rightly) wants to know why they are building X instead of Y.Why is prioritization so hard?In my experience, it usually boils down to three things:The "Loudest Voice" Trap: Decisions often get made based on who is shouting the loudest (or who has the highest job title), rather than what actually moves the needle. Analysis Paralysis: Teams try to use complex spreadsheets that are impossible to maintain, leading to "gut feel" decisions when the data becomes too messy. The Strategy Gap: It’s easy to get lost in the weeds of small features and lose sight of the high-level roadmap and OKRs.How airfocus solves for these challengesWe built airfocus to take the emotion and guesswork out of the equation. Here’s how we help you get back to building what matters:Frameworks that actually work: Whether you’re a fan of RICE, MoSCoW, or a simple Value vs. Effort matrix, we provide modular templates that standardize how you score items. Priority Poker: This is one of my favorite features to show teams. It’s an interactive way to reach consensus. Stakeholders "play" their priority scores for a feature, revealing where the gaps in understanding truly lie. It turns a potential argument into a productive alignment session. Visual Roadmaps (that actually update): Once you’ve prioritized, airfocus helps you visualize the "why" and "when" instantly. You can shift from a Kanban view to a Timeline or a Chart view with one click, ensuring everyone—from Sales to Engineering—is looking at the same source of truth.The goal isn't just to do more; it's to do the right things with confidence.I’d love to hear from you all—what’s the biggest "prioritization nightmare" you’ve faced recently? Drop a comment below! Inspiration Tue, 31 Mar 2026 09:29:38 +0200 https://community.lucid.co/product-questions-3/automatic-board-scrolling-issue-in-lucid-9296 Hi…..can any one help…..when i go into either Lucidspark or chart …..by documents are just scrolling to the left on their own…………..so I can update or work on anything ………...it is really curious as i have never had this before. I have tried to see if its a setting …..but am lost as to how to fix it……...its like Lucid has a mind of its own…………… many thanks ………. Product questions Tue, 31 Mar 2026 01:38:06 +0200 https://community.lucid.co/ideas/add-a-freehand-drawing-pen-to-lucidchart-7823 How do I select to draw freehand or with a pen in lucid chart. This is a basic feature, I’m on the web and can’t find anywhere how to do it. Regards, Rob Tue, 31 Mar 2026 01:37:43 +0200 https://community.lucid.co/community-news-and-announcements-9/feeling-crowded-use-nudging-to-help-you-create-more-space-13032 Hey Lucid Community!  As a new product manager here at Lucid, I’ve quickly learned that the 'perfect' leadership board is never actually finished. Every time I need to add just one more section for team alignment, I end up in a manual 'spatial Tetris' battle, moving every single element just to create a little breathing room. Does anyone else find themselves spending more time rearranging than actually building? Enter: Nudging  We built Nudging to act like a "snowplow" for your canvas. Instead of manually rearranging your content to make new space to work with, your containers now do the heavy lifting for you. Here’s how it works: You can toggle Nudging on by dragging a container or frame onto your canvas, then using the contextual panel in Lucidchart or right-clicking on the shape in Lucidspark. Now when you resize a container (horizontally, vertically, or even diagonally), any objects sitting outside that container will automatically move in the direction you’re resizing. Bonus Tips:Board Controls: If you want this to apply to all your containers across the board, you can turn it on for all eligible containers in the Board Settings. Hotkey Help: Sometimes you want to overlap. If you need to temporarily disable the nudge while resizing, just hold down the Command/Control hotkey to encapsulate content without moving surrounding objects.  Note: This currently works on basic containers, frames, assisted layout frames, and swimlanes. We’re actively working on improving the way that YOU interact with the canvas. Let me know in the comments what else you would like to see to make your canvas experience better!Adam Trommlitz, Product Manager Community news and announcements Tue, 31 Mar 2026 01:31:49 +0200 https://community.lucid.co/developer-community-6/embed-html-responsive-web-design-13016 Has anyone implemented responsive web design for the embed HTML or is the content not responsive? If implemented, then please share code. Developer Community Tue, 31 Mar 2026 00:54:38 +0200 https://community.lucid.co/developer-community-6/calling-all-engineers-help-us-shape-the-future-of-ai-at-lucid-13088 Hello everyone!I’m Taylor from the Lucid Product team, and I have a specific request for the builders and coders here!We are spinning up a new AI-focused research team, and we’re looking for a small, dedicated group of long-term partners to help us bridge the gap between AI innovation and technical workflows.Rather than a one-off feedback session, we’re looking to build long-term partnerships with engineers and IT professionals who live in code to engage in an ongoing dialogue with our team. You’ll get a first look at what we’re building, and your technical expertise will directly influence our roadmap.For our ideal partners, we are specifically looking for software engineers, DevOps professionals, IT architects, or anyone whose daily life involves writing and managing code. You don’t need to be an AI expert to join! By participating, you will have a direct impact on the tools you use by collaborating alongside the people actually building them.As a thank you for your time, we are happy to offer a $50 gift card! If you're interested, please drop a comment below or react to this post! Looking forward to building something cool together! Developer Community Mon, 30 Mar 2026 22:37:04 +0200 https://community.lucid.co/admin-questions-2/license-management-update-13087 We’re introducing a new licensing workflow in Lucid designed to reduce administrative load. This new setting ensures users get to work immediately without waiting for manual sign-off while providing admins a safety net to personally manage the final pool of available licenses.What’s changing? We have begun a gradual rollout of these enhanced settings. To provide a more seamless experience, many accounts currently using the "Manually approve" setting will be migrated to the new "Manually approve after threshold" setting over the coming months.To learn more about the new license settings, check out our Lucid admin panel: License settings article in the Lucid help center. Legacy admin license settingIf you haven't been migrated to the new experience yet, you will still see the following options in your admin panel:Instant access: Automatically grant licenses to new members using your pre-purchased inventory. If licenses run out, members will join without a license. This will never trigger an automatic purchase. Manually approve, unless a license is available: Automatically grants licenses until your inventory is full. Once utilized, new requests move to a manual queue. If you purchase more seats, new requests are granted automatically, though older pending requests will still require your manual touch. Manually approve rLegacy]: All license requests must be personally reviewed and approved by an admin. Members will have limited access until you take action. Admin questions Mon, 30 Mar 2026 21:19:59 +0200 https://community.lucid.co/product-updates/airfocus-release-notes-march-2026-13069 airfocus, now part of Lucid, is a product management platform designed to unite teams to build great products with confidence. It serves as a single source of truth for product work, offering strategic roadmapping and advanced prioritization tools. The platform centralizes customer feedback for actionable insights, links OKRs to execution, and enables capacity planning. Its modular design supports customizable workflows, empowering product teams to build more effectively, no matter their approach.Subscribe here to stay up to date with airfocus updates and releases! And if you’d like to see (and influence) the airfocus roadmap, check out the airfocus Portal. Monitor and manage your product portfolio (now out of beta)Portfolio management tools are now widely available. Bring work from multiple airfocus workspaces into flexible, real-time portfolio views and dashboards. Get a bird’s-eye view of priorities, progress, risks, and dependencies across product lines, business units, and teams—fully integrated with workspaces, team fields, and apps. As part of this release, we’ve added new functionality, including an AI-powered dashboard widget to surface crucial portfolio insights and an Objectives app widget to track how items drive your key results. Now available for Enterprise plans. If you're on a different plan, reach out to your CSM or support to get a demo and learn more. Learn more about Portfolios.Learn more about Dashboard views.  Linear integration improvementsStart date is now mappable to and from airfocus in our Linear integration. Additionally, you can now map start date and target date to a date range field in airfocus. This unlocks Timeline and Gantt views for users without the manual effort previously required. Learn more about the Linear integration. Search by Item keySearch for items by their key (e.g. OPP-123), in both global search and in views in workspaces. No more scrolling or guessing—if you know the key, just type it. Mon, 30 Mar 2026 21:12:38 +0200 https://community.lucid.co/product-updates/cloud-accelerator-release-notes-march-2026-13071 The Cloud Accelerator helps organizations understand and plan future changes to their cloud infrastructure. Organizations use the Cloud Accelerator to create accurate, customizable cloud documentation and diagrams, streamlining the process with automated generation, reusable components, and flexible, modifiable visuals. These capabilities improve communication, ensure the right data is prioritized, and accelerate decision-making to boost project velocity.  Subscribe here  to stay up to date with Cloud Accelerator updates and releases!Lucid announced on April 3, 2025 that Lucidscale will transition to be a part of the Cloud Accelerator. Current Lucidscale customers will be transitioned to the Cloud Accelerator over time. See here for more information. Removed limits on scheduled update and model auto-syncPreviously, scheduled update and model auto-sync were both limited to 75 data sources and models, respectively. Those limits have been removed, and all data sources and models will be eligible for schedules and auto-synching.   Mon, 30 Mar 2026 21:12:25 +0200 https://community.lucid.co/product-updates/process-accelerator-release-notes-march-2026-13070 The Process Accelerator provides organizations increased governance and standardization in how processes are stored, documented, and published. By using these capabilities, organizations will be able to create a single source of truth, drive compliance and consistency across the business, and easily build and manage reusable assets to speed up process creation and improvement.Subscribe here to stay up to date with Process Accelerator updates and releases! Change summariesEach published version of a repository document now includes a summary of the changes made. This change summary gives repository viewers the ability to quickly understand what changed and why, building trust and saving time in reviews and audits. Learn more. Folder ownersRepository owners can optionally assign folder owners to ensure content is routed to the right stakeholder for approvals. Folder owners can approve documents within their folder, archive, delete, or rename folders and documents within their ownership, and add other folder and sub-folder owners. Learn more.  Direct publishRepository and process owners will be able to directly publish edits to documents they own, streamlining repository setup and approvals. Learn more. Intelligent doc suggestionsWhen moving documents into your repository, Lucid will intelligently suggest what documents would be best to include. Learn more. Mon, 30 Mar 2026 21:12:06 +0200 https://community.lucid.co/ideas/shape-library-for-databricks-9613 It would be great to have out of the box a Shape Library for Databricks. Mon, 30 Mar 2026 19:57:20 +0200 https://community.lucid.co/developer-community-6/how-to-reference-built-in-shape-library-shapes-13060 Hi,I'm using the Lucid Standard Import API (POST /documents with .lucid format) to programmatically create architecture diagrams. I can successfully create shapes using basic types like rectangle, ellipse, and diamond, but I need to use shapes from the AWS Architecture 2021 shape library (EC2, Lambda, VPC, API Gateway, Cognito, NAT Gateway, etc.).I've tried the following approaches without success: Setting "type" to AWS-specific names ("ec2", "AWSec2", "AWS2021::Compute::EC2", etc.) → "Invalid shape type" Adding "class": "AWSComputeEC2InstanceBlock" or "customType": "AWS2021EC2Instance" on the shape object → silently ignored, renders as DefaultSquareBlock Adding "shapeLibrary", "blockType", or "templateId" properties → also ignored The only workaround I found is using "fill": { "type": "image", "url": "..." } with external PNG URLs of the AWS icons, but this is fragile and doesn't give me the native Lucid AWS shapes with their built-in behavior.Is there a way to reference shapes from Lucid's built-in shape libraries (specifically AWS Architecture) through the Standard Import format? If so, what is the correct syntax for the type field or any other property?Thanks! Developer Community Mon, 30 Mar 2026 17:15:02 +0200 https://community.lucid.co/developer-community-6/export-document-via-api-does-not-crop-13027 Good morning,Yesterday I was testing the https://api.lucid.co/documents endpoint to export a section of a board in PNG using crop and it worked fine.This morning, when I tried again with the same parameters, I got this error “Document 07c0b5a3-732d-4595-b572-4a9034926f29 is too large and exceeds our image size limits”.Removing items to make the document smaller worked, but the result is the whole document, not the cropped one.Am I doing something wrong?GET https://api.lucid.co/documents/07c0b5a3-732d-4595-b572-4a9034926f29?crop=10,10,10,10Accept image/png Note: the endpoint also ignores the page parameter. https://api.lucid.co/documents/07c0b5a3-732d-4595-b572-4a9034926f29?page=2&crop=20,20,20,20 returns the whole Page 1. Developer Community Mon, 30 Mar 2026 15:26:11 +0200 https://community.lucid.co/product-questions-3/images-not-appearing-in-pdf-exported-org-chart-13023 I have an org chart where everyone’s photo is uploaded into Lucidchart; however, not all images will load. This was working up until today, when I added 2 new employees to the chart. Whether I’m exporting to PDF or JPG, certain images will no longer appear. I have checked their file size, and they are within the limit. Here is an image to show that the files are uploaded into Lucid. Can someone assist?Becca Product questions Mon, 30 Mar 2026 13:00:37 +0200 https://community.lucid.co/ideas/text-justification-flush-to-both-left-and-right-3739 Thank you for providing a good drawing tool. How do I justify text such that the spaces between words and between are stretched or compressed in order to align both the left and right ends of consecutive lines of text? My figure is a timeline that has numerous paragraphs of text and would look much better if the text in the text box could be justified so the text is flush to both the left and right sides Mon, 30 Mar 2026 12:36:43 +0200 https://community.lucid.co/ideas/justification-13078 Hello Lucidchart, my English isn´t  very well but I´m trying rn to post this. I´d like that you add the option of justification, in other words, put the text with the same size and fits with the other lines. I love this app and really want this option.  I hope that you can read this and know that others regions and countries know your app. Mon, 30 Mar 2026 12:36:43 +0200 https://community.lucid.co/product-questions-3/reactivar-plan-sin-pagar-nuevamente-13079 Hola buenas, tengo una consulta, cancelé suscripción pero ya me habian hecho el cobro, entonces me gustaria reactivar pero sin tener que pagar nuevamente porque el.plan que habia contratado era anual. Gracias Product questions Mon, 30 Mar 2026 11:53:22 +0200 https://community.lucid.co/developer-community-6/crop-and-page-id-not-working-on-document-export-through-lucid-api-13045 The cropping is adding extra whitespace to the images where there is no content and the “page” and “pageId” parameters of the request (https://api.lucid.co/documents/{id}) appears to be ignored. Developer Community Mon, 30 Mar 2026 11:09:51 +0200 https://community.lucid.co/ideas/ability-to-recall-prompt-used-for-ai-flowcharts-13057 Having ability to pull a previous prompt to modify and update process mapping would be invaluable - AI concepts of transparency, explainability, opacity - OECD components / EU AI Act.  Mon, 30 Mar 2026 09:24:59 +0200 https://community.lucid.co/admin-questions-2/transferring-ownership-of-folders-5782 Is it possible to transfer ownership of folders? Or only individual documents? We have an admin account where files are transferred when a user leaves the company as a default in case no candidate to receive the files can be identified at the time. Is it possible to assign ownership of the folder to another user from that admin account or does each individual document have to be transferred manually? Admin questions Mon, 30 Mar 2026 07:58:02 +0200 https://community.lucid.co/billing-21/refund-13076 I was charged today for 172 CAD from a free trial without any reminders if you are charging for such a high amount you have to inform before charging, I hardly used the website for less than 4 hours and I won't even need to use it future and for that I had to pay 172 dollars? I am trying to reach customer support agent but you guys don't even have a number? What kind of business is this? How is it that i cannot get a refund on something I have not used at all? Billing Mon, 30 Mar 2026 07:51:37 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/error-when-adding-lucid-board-to-canvas-13024 I’m trying to add Lucid in Canvas through the Pages with the plugin icon on the toolbar but receiving 404 error as below.Message: Our servers experienced an error. We apologize for the inconvenience.Flow ID: 3864619383bd70c0Time: 2026-03-24T02:06:46.001ZI’ve tried using Chrome and Firefox browsers which both not working with same error.May I know how can this be fixed?Thanks. Lucid for Education Higher Ed Mon, 30 Mar 2026 07:42:53 +0200 https://community.lucid.co/product-questions-3/reset-zoom-feature-in-lucid-13081 I used to be able to hit ctrl + 0 and it would:reset zoom reset to location on canvasThis was useful if I duplicated a diagram and only made minor changes to components within diagram. You could quickly go back-and-forth between tabs to see changes between them.Now ctrl + 0 simply resets zoom, not position on canvas. I can’t do the above any more.Anyone else notice this? Product questions Mon, 30 Mar 2026 07:27:19 +0200 https://community.lucid.co/billing-21/billing-information-13080 I have always accessed the plans & billing information under the account settings but the information is no longer there - how can i access my monthly invoices now - thank you.  Billing Mon, 30 Mar 2026 07:01:36 +0200 https://community.lucid.co/billing-21/refund-13075 Hi i paid for the trial before it would suppose to end, pls refund me Billing Mon, 30 Mar 2026 06:59:53 +0200 https://community.lucid.co/ideas/change-infinite-canvas-default-behavior-961 Its started happening recently that when I go to create a new Lucid Chart that the "Infinite Canvas" option is defaulting to ON which the first action I have to do is turn it off. Is there a way to change the default behavior so Infinite Canvas is toggled off unless I want it on for a specific document?  Mon, 30 Mar 2026 04:24:12 +0200 https://community.lucid.co/ideas/copy-tab-to-another-file-9754 Just like MS Excel’s “Move or Copy” feature, users should be able to either move or copy Lucid Chart tabs from one file to another…Right-Click a tab. Select “Move or Copy”.If “Move,” prompt user with a “To file” option. If “Copy,” prompt user with a “Create Copy” option.Select the target file. Click “OK”. Tab is moved/copied based on previous selection. END Fri, 27 Mar 2026 22:09:40 +0100 https://community.lucid.co/ideas/architecture-enforcement-with-ai-and-mcp-13059 I would like to use Lucid MCP as part of an agentic SDLC flow with the ability to enforce architectural standards with the underlying prompt used for generation/update of architectural diagrams.  Ideally this would be configured at a broader team level for skills/guidance/instructions that everyone could use.  An example would be I have an API using API Gateway backed by a Lambda that is creating a file on S3 which will then sent to an ETL job using Glue that then parses and adds metadata to a database in Aurora.  All of the objects, images, lines/connectors would adhere to a standard such that I can describe in human language what is required and I know it will adhere to our standards.   Fri, 27 Mar 2026 22:05:15 +0100 https://community.lucid.co/product-questions-3/org-chart-import-account-links-not-working-13048 Hi, I am trying to import data for an org chart. when I click the .csv option and then Next, nothing happens, nor does it with the Excel option.I notice that other windows are not working in the platform, i.e.: the link to account information in Lucidchart under my icon doesn’t open a new page.I don’t have pop-ups blocked, they are allowed.Please help.Nathalie Product questions Fri, 27 Mar 2026 21:53:51 +0100 https://community.lucid.co/product-questions-3/pdf-export-preview-navigation-issues-13047 When exporting a multi-page document to PDF in Lucidchart, the document preview does not allow the user to scroll all pages as it once did. Only the first three pages are visible.This is the maximum I can scroll to the bottom of this 6 page test document.  Additionally, the mouse wheel used to scroll pages and this was changed to zooming in and out.  Ctrl+Shift+MouseWheel is now required to scroll up and downBrowser is Chrome Product questions Fri, 27 Mar 2026 21:52:00 +0100 https://community.lucid.co/product-questions-3/revision-history-ai-error-recovery-12981 I’m an individual - I have no use for 3 licenses.  Yet I can’t see my revision history unless I pay for them.  I want to use the new AI assistant but I never will again because it makes terrible errors it cannot correct and there’rs no option for me to revert.  Product questions Fri, 27 Mar 2026 21:18:29 +0100 https://community.lucid.co/product-questions-3/first-korean-character-incorrect-on-new-shapes-11860 Hello,I'm a new user who just signed up to try your products.I'm experiencing an issue with Korean input in both Lucidspark and Lucidchart. When I create a new shape in a mind map using Enter or Tab in Lucidspark and immediately start typing in Korean, the first character is always registered as an English letter.For example, to type "테스트" (the Korean word for "test"), I first press the 'ㅌ' key. However, instead of 'ㅌ', the letter 'x' appears. As a result, what I intended to type as "테스트" shows up as "xㅔ스트" on the screen.On a standard Korean 2-set (Dubeolsik) keyboard layout, the key for 'ㅌ' is the same as the 'x' key on a QWERTY layout. This indicates that when a new object is created and ready for input, the keyboard is initially set to English mode instead of Korean.I have confirmed that this same issue occurs in Lucidchart as well.This seems to be a common problem among web services that utilize keyboard shortcuts, and it appears both Lucidspark and Lucidchart are affected by it.Could you please let me know how I can resolve this issue?   Product questions Fri, 27 Mar 2026 21:08:55 +0100 https://community.lucid.co/ideas/measure-tool-for-room-planning-in-lucidchart-1113 Dear support!I am trying to find a measure tool in Lucid that helps getting the proper measurements of rooms objects walls and distances - but I cannot find one in your software. To plan my house with 3 levels this is one of the most important tools - can you help me please?Thanks and kind regards Uli Fri, 27 Mar 2026 21:06:22 +0100 https://community.lucid.co/ideas/add-embedded-widget-for-countdown-timer-and-randomizer-tools-13073 ​@Adam E  Coming to this thread a year later, but I was also looking specifically for Widgets! I’m an educator, and my Lucid boards are my life, but there are lots of times I have some kind of third-party tool with embed functionality (iFrame or similar) that I would love to be able to place on my board.Right now what I want most would be a bigger and more customizable timer (Can I make it take up the whole Smartboard screen? Make it bright colors? Customize how it looks as it counts down?), and some kind of randomizer (for picking students, groups, random numbers, etc).I can find endless variations of these and many others online, with web embed codes - but I can’t get them onto my Lucid boards, and trying to switch between tools is slow and difficult. Happy to give more details if you’d like! Fri, 27 Mar 2026 20:25:54 +0100 https://community.lucid.co/ideas/limit-what-redirect-users-are-allowed-in-mcp-server-13037 For Lucid MCP, can you limit it to what redirect uris are allowed? goal here is to enable it but not let people use it without routing requests through approved LLMs so we get the governance and guardrails. Fri, 27 Mar 2026 20:03:45 +0100 https://community.lucid.co/ideas/custom-text-box-size-under-bpmn-icons-7336 Hello,We are actively using BPMN diagrams for our business process. The Lucid is a great software, but two small things stop us from fast iteration in creating our BPMN diagrams in Lucid. The first one is absence of possibility to change invisible text box width under some BPMN elements, like events. It makes impossible to create readable diagrams, because text width is always the width of parent shape:  The second one is that icons in tasks block is unnecessarily huge and impossible to change in size, it makes text to move right, which makes readability worse.  Example from other software:  This looks much more readable and easier to work with. I saw the answer on similar questions before, and I can create custom shapes. But I’m sure, that those changes are quite simple and will provide much better experience for agile creation of BPMN diagrams in Lucid. Thanks for your time! Fri, 27 Mar 2026 19:59:41 +0100 https://community.lucid.co/developer-community-6/codex-with-lucid-mco-13025 Tried to add the codex with Lucid MCP Url  Login works with Codex  It return sucess - Authentication complete. You may close this window. Successfully logged in to MCP server 'lucid'. But getting follow error MCP client for `lucid` failed to start: MCP startup failed: handshaking with MCP server failed: Send message error  Transport  ormcp::transport::worker::WorkerTransport<rmcp::transport::streamable_http_client::StreamableHttpClientWorker<rmcp::tr  ansport::auth::AuthClient<reqwest::async_impl::client::Client>>>] error: Transport channel closed, when send  initialized notification Developer Community Fri, 27 Mar 2026 16:01:11 +0100 https://community.lucid.co/admin-questions-2/error-occurs-when-adding-new-user-13039 When trying to add a new user to Lucid Chart receiving the following error unable to add the user that does not exist    Admin questions Fri, 27 Mar 2026 13:57:38 +0100