https://community.lucid.co On the Forum you can ask questions or take part in discussions. https://community.lucid.co/developer-community-6/lose-the-last-update-in-my-documents-13931 I'm having a real problem right now and it's syncing with your latest updates, I've lost my latest work and the improvements I made for the last week in my documentation. How do I restore them? And why did this happen?For your information, this is not my fault, it's your updates on the program. Developer Community Fri, 28 Aug 2026 21:38:50 +0200 https://community.lucid.co/admin-questions-2/microsoft-sso-not-linking-with-new-domain-name-13918 I have a user that did not have an account in our Lucid portal. He clicked on the Login with Microsoft button, went through the login process which includes federated redirect to Okta, and got logged into Lucid. However, his account is showing as “FREE” and is not getting linked properly to our Lucid account. Now we do have a different email domain now and I was able to manually add the new user with the new email address and that linked him successfully but I’d like to be able to do this without manual intervention. Admin questions Fri, 28 Aug 2026 19:55:20 +0200 https://community.lucid.co/product-questions-3/bpmn-2-0-gateway-move-text-2902 EDIT: It turns out that there is a way to do this but it is unintuitive: Shape Options has a Flip widget that has the effect of moving the text. The answer to the previous comment did not provide this hint. This is clearly a work-around to a problem that should be addressed correctly because once the shape is flipped the text left-align control right-aligns the label text top-align applies bottom-alignment etc. OBSOLETE ORIGINAL: There is a previous post with this same subject line. That for years it has not been prioritized to be able to put the label for a BPMN shape in a location that is easily readable in a diagram (above below left- right- or center-aligned) shows little consideration of usability for that type of diagramming. This is fundamental.   Product questions Fri, 28 Aug 2026 19:28:17 +0200 https://community.lucid.co/product-questions-3/lucidscale-account-contained-items-sorting-not-working-13923 In a LucidScale diagram, when the selecting ‘Layout for all accounts’ for a collapsed view of an account, the sorting doesn’t work for the list of categories.If the Account is expended, and non-regional services do sort based on the sort configuration, but the Regions nor the categories contained in the region are affected by the sorting. The result is inconsistent viewing of categories across multiple accounts in the same view. Product questions Fri, 28 Aug 2026 19:18:45 +0200 https://community.lucid.co/admin-questions-2/access-for-external-users-to-be-facilitators-on-lucid-board-13904 We are trying to run community events using a Lucid Board, and would like to be able to grant select community members with facilitation access so that they can run votes and timers. These are not users in our Lucid account. There doesn’t seem to be a way to add external users as facilitators with their email addresses.Can a named external user on a free/lower-tier Lucid account actually claim facilitator on our board? Lucid's docs say a collaborator on a lower account type may not be able to edit even when granted, and facilitator tools are Team/Enterprise-only.If so, does that consume one of our seats? Admin questions Fri, 28 Aug 2026 18:49:15 +0200 https://community.lucid.co/product-questions-3/convert-to-diagram-from-diagram-as-code-mermaid-leaves-mermaid-rectangle-blocks-that-can-t-be-resized-13929 Product area Diagram as code → MermaidSteps to reproduceInsert a Mermaid diagram via Diagram as code. In the Diagram as code panel, click Convert to diagram (button wording may vary). After conversion, click an individual node/rectangle. Try to resize it by dragging the resize handles.Expected result After conversion, nodes become standard Lucid shapes (normal rectangles) with fully functional resize handles.Actual result Nodes still select as “Mermaid Rectangle Block” and cannot be resized (handles don’t work), even though:The diagram is no longer editable as Mermaid code There is no longer an outer Mermaid diagram/container to select The nodes are not lockedImpact User cannot adjust layout/sizing after conversion; requires rebuilding shapes manually or restoring a prior version. Product questions Fri, 28 Aug 2026 17:04:09 +0200 https://community.lucid.co/community-news-and-announcements-9/erd-enhancements-and-newly-supported-databases-11769 Manually creating ERDs and exporting diagram updates can be tedious and time-consuming. We’re excited to announce a few new enhancements to make this process more efficient! Let’s dive into what’s new!  Newly supported databases for ERD import and export Lucid has expanded ERD import and export to support Snowflake, Databricks, Redshift, Azure SQL Database, and Google BigQuery. Quickly import database schemas to visualize tables and their relationships. We’re excited to now offer our most requested vendors in an effort to make this process more efficient!  Automatically create entity relationship diagrams from imported data Skip adding data tables to your Lucidchart one by one. Now you can automatically create diagrams from your SQL database! Instead, import your data and it will populate in the left-hand panel. From there, you can drag and drop your entire imported database onto the canvas. Your ERD diagram will automatically generate, creating an organized ERD with all tables and relationships.   Collapsible ERDs Large entity relationship diagrams can quickly become busy and hard to read. Now, you can collapse and expand tables to tidy up complex ERDs! You can navigate to the contextual panel or expand and collapse from the shape itself.   Ready to test it out yourself? In Lucidchart, select the ERD shape library and use the sample data available to try it out for yourself! To learn more, check out the Create an Entity Relationship Diagram in Lucidchart article from the Lucid Help Center.  Let us know what you think in the comments below or create a new idea for the Product Feedback space of the community. Community news and announcements Fri, 28 Aug 2026 14:24:44 +0200 https://community.lucid.co/ideas/generate-erd-from-snowflake-9297 Our enterprise utilizes Snowflake for our data warehouse. We find the MS SQL ERD capability very useful, but are unable to utilize this feature for our Snowflake data warehouse. We currently have to utilize toolsets like https://github.com/cristiscu/erd-viewer which devalues our usage of Lucid. Fri, 28 Aug 2026 14:22:21 +0200 https://community.lucid.co/admin-questions-2/unable-to-create-new-user-13928 When trying to create a new user I receive the error below. Any suggestions on how I can fix this?   Admin questions Fri, 28 Aug 2026 10:16:02 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/as-is-picking-and-packing-orders-manually-valerie-vincken-13921 A flowchart with a TITLE and 2 swimlanes for an AIS class Lucid for Education Higher Ed Fri, 28 Aug 2026 09:07:12 +0200 https://community.lucid.co/product-questions-3/new-microsoft-graph-integration-and-copilot-plugin-7166 Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live!  Product questions Fri, 28 Aug 2026 09:03:12 +0200 https://community.lucid.co/admin-questions-2/importing-csv-to-process-diagram-is-completely-broken-9539 I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken. Admin questions Fri, 28 Aug 2026 08:48:40 +0200 https://community.lucid.co/product-questions-3/residential-electrical-wiring-in-lucid-2800 Any templates out there for residential electrical wiring? Ie lights switches receptacles that can show where hot line load neutral ground wires are run to from and where they are nutted together?? Product questions Fri, 28 Aug 2026 04:39:22 +0200 https://community.lucid.co/inspiration-5/join-me-in-the-lucid-legends-13554 Love using Lucid? Become a Lucid Legend. Share your workflows, get recognized, and connect with other power users. Inspiration Fri, 28 Aug 2026 01:05:56 +0200 https://community.lucid.co/ideas/data-hub-bulk-operations-13915 The data hub doesn’t have any bulk operations meaning it becomes difficult to manage data imports when there are many accounts.While there is a tick box next to each account, it doesn’t appear to allow bulk operations except for sharing (thankfully it does work for this operation otherwise it would be very difficult to share data across our teams).Other useful operations:Edit scheduled updates Edit resources Update account from AWS (may require limits to the number of accounts that can be selected) Delete account - only required because the other bulk operations aren’t available - i.e. it is easier to create new account imports with a new set of filters than it is to modify the filters for multiple accounts, but that also requires deleting the obsolete account (with the old filter)What is the difference between Share Accounts, which does work as a bulk operation, and the ‘New’ feature of Share Account Data which doesn’t support bulk operations? Thu, 27 Aug 2026 22:13:28 +0200 https://community.lucid.co/ideas/data-hub-account-list-13913 The list of accounts in Data Hub has fixed column widths which means the name is often truncated, while other columns have white space. Dynamically sized or adjustable columns would be great to make it easier to see the full account name. We use a naming convention that has common first parts to the name.Also, if the account summary warning was a separate column that could be sorted it would make it easier to find import errors. I have approx 120 accounts, each with two imports for different sets of regions, so the list is quite long. Thu, 27 Aug 2026 22:04:03 +0200 https://community.lucid.co/product-questions-3/legacy-lucidscale-documentation-13861 Lucidscale functionality is being moved to Lucidchart. This post includes links to documentation for the legacy experience. For documentation on the new experience, check out this section of the Lucid Help Center. Legacy documentation:Welcome to Lucidscale Work with AWS infrastructure documents in Lucidscale Work with Azure infrastructure documents in Lucidscale Work with Google Cloud infrastructure documents in Lucidscale Custom view import and export in Lucidscale Update and sync cloud data in Lucidscale Use Cloud Version Compare to track infrastructure changes Use conditional formatting with resource metadata in Lucidscale Product questions Thu, 27 Aug 2026 21:39:34 +0200 https://community.lucid.co/ideas/create-custom-connection-points-5813 Hello,Is it a regular way to add connection point to image or shape ?Romu  Thu, 27 Aug 2026 21:16:56 +0200 https://community.lucid.co/product-questions-3/add-custom-connection-points-for-lines-to-shapes-6809 hi is it possible to add extra connection points to shaped i imported? it seems like lucidchart wants the line to connect outside the shape which makes the diagrams look ugly , instead of line connecting directly to shape i know in visio if. i hold ALT button it lets me move the line anywhere kinda like “floating” and it doesnt stick. is there something similar in lucidchart for MAC Product questions Thu, 27 Aug 2026 21:13:10 +0200 https://community.lucid.co/product-questions-3/threaded-replies-in-the-community-13925 Hello everyone! We’re always looking for ways to improve your experience in the Community, which means keeping things up to date as new platform features roll out.To help keep posts and its conversations organised, we have enabled Threaded Replies! Now, instead of one long thread of replies where context easily gets lost, you can respond directly to a specific reply. This should make discussions much easier to follow, keep related thoughts together, and give everyone clearer context when jumping in.We hope this makes engaging in the community feel much more seamless. Let us know what you think!Cheers  Product questions Thu, 27 Aug 2026 21:01:03 +0200 https://community.lucid.co/product-questions-3/how-can-i-remove-a-denied-repository-request-12909 Let’s say someone has requested approval, not realizing they are duplicating a process that already exists, and so the submitted document will never be approved/published.The request gets moved to the “ongoing” queue and there’s no mechanism there for purging that request.  The requesting user in their draft version gets a message to confirm that it’s denied, and the only option they have is to Edit draft.After closing the document there’s no way to remove it from their personal space as the Move to trash menu option is grayed out.   There’s now a lingering request in the ongoing queue that can’t be dealt with and a draft document that can’t be dealt with.  Is there a way to clean this up at both ends, or at least have allow the deletion of the draft document and have that trigger the removal of the item in the Ongoing queue. Product questions Thu, 27 Aug 2026 20:42:15 +0200 https://community.lucid.co/product-questions-3/bug-pen-randomly-starts-panning-microsoft-edge-browser-and-lenovo-thinkpad-pen-input-13914 I use lucid whiteboard for my classes. For around half an hour it will work just fine with my pen. Then, randomly, the pen will stop being able to write, and it will just pan on the page. I have to close the tab and reopen the whiteboard in order to get it to stop. I have had the issue with WebGL active and inactive. I am using a lenovo thinkpad with touchscreen and pen input. 64 bit operating system. Windows 11. Intel Core Ultra 7 processor. 16GB ram. Intel R 128MB graphics card. With Windows feature pack. I have tried choosing a different tool and that does not fix it.  Product questions Thu, 27 Aug 2026 18:35:05 +0200 https://community.lucid.co/admin-questions-2/be-able-to-filter-to-datalink-items-13916 Hi all, I use Lucid chart as a mapping system. I was wondering if theres a functionality to filtering the imported data linked file while on Lucid chart. mainly i have a column that categories types and i want to filter and highlight all of a certain type to be also highlighted on the lucid chart when selected. is this possible? thank you all!  Admin questions Thu, 27 Aug 2026 18:29:12 +0200 https://community.lucid.co/ideas/export-lucidchart-diagram-to-bpmn-xml-format-1877 Hi is it posible to download BPMN chart in BPMN format? I mean BPMN XML which is used by bpmnio Regards Thu, 27 Aug 2026 17:35:59 +0200 https://community.lucid.co/product-questions-3/arrowheads-on-both-ends-of-connectors-13912 For software architecture, UML, SysML, interface and context diagrams it is often necessary to represent bidirectional relationships using a single connector with arrowheads at both ends.Microsoft Visio has supported this for decades. The inability to independently configure start and end arrowheads significantly limits Lucidchart's usefulness for engineering and software architecture modelling.Please allow independent configuration of arrow styles for both connector endpoints ASAP. Product questions Thu, 27 Aug 2026 14:44:46 +0200 https://community.lucid.co/product-questions-3/ui-render-sequence-diagram-very-lag-13920 Please improve render , last version I don’t see any issues.  Product questions Thu, 27 Aug 2026 13:19:38 +0200 https://community.lucid.co/developer-community-6/lucidscale-not-creating-new-documents-13922 This is a change to functionality and preventing me from using LucidScale.When creating a new document via the Data Hub for an AWS Account, the resulting document doesn’t open in LucidScale, but opens in LucidChart instead. Previously the document would open and launch a dialog to select automated or manual diagrams.When I switch back to LucidScale no menus are displayed.In LucidChart there is a new Cloud resources tab on the left bar. However, this doesn’t provide the same functionality as LucidScale and isn’t displaying any data for me. Existing LucidScale diagrams can be edited as previously. Developer Community Thu, 27 Aug 2026 13:12:22 +0200 https://community.lucid.co/community-news-and-announcements-9/copy-paste-mermaid-syntax-for-editable-diagrams-13659 We’re happy to announce that you can now generate fully editable Lucid shapes from your Mermaid syntax!  Let’s take a look at how it works  What’s new?Copy your syntax and paste it into your Lucid document. The result will be native, editable shapes that you can format and move around freely!  How can I edit my new diagram?After pasting in your Mermaid syntax, your shapes and diagram will be fully editable! Add, move, and edit shapes and lines Add and edit colors Add and edit text*Note that any shapes that are not yet supported will appear as static SVGs. Why did we build this?Writing diagram syntax in Mermaid is fast, but communicating and iterating with cross-functional stakeholders is always easier visually. This feature helps you bridge the gap between code and visual collaboration!Edit visually: Skip the tedious syntax trial-and-error. Generate your base diagram from Mermaid syntax, then use Lucid’s canvas to tweak and format as you’d like. Bridge the technical gap: Easily bring your technical documentation into meetings for stakeholders. Your engineering team can continue working quickly in text, while you communicate a clear, beautiful visual that stakeholders can understand and provide feedback on. Can I create editable shapes from the diagram as code menu?At this time, we do not support creating native Lucid shapes and diagrams from the diagram as code menu in Lucidchart. Instead, the diagram is displayed as an image and must be edited from the syntax menu.However, we recommend copying your syntax from this menu and pasting it directly onto the canvas as a workaround! How can I get started?Try this out today and let us know what you think!Copy your Mermaid markdown syntax from your codebase or repository. Open any Lucid document. Paste it directly onto the canvas (or use the Import > Mermaid menu option). Watch the magic happen, and start collaborating! Community news and announcements Thu, 27 Aug 2026 08:55:15 +0200 https://community.lucid.co/product-questions-3/copy-and-paste-from-lucidchart-to-microsoft-word-not-working-9771 Hello, I noticed today that I am unable to copy paste from lucid chart to microsoft word or ppt.  Product questions Thu, 27 Aug 2026 05:05:41 +0200 https://community.lucid.co/inspiration-5/lucid-now-works-inside-vs-code-13919 Lucid for VS Code is officially live on the VS Code Marketplace.Engineers spend their day in their editor. Lucid diagrams live in a browser tab. Every architecture update means leaving VS Code, hunting down the doc, making the change, and coming back, a full context switch for something that should take thirty seconds. So a lot of engineers give up and fall back to Mermaid, which is fine for generating a visual but painful for everything after that.The Lucid for VS Code extension closes that gap. Every diagram you touch in the editor is backed by a real Lucid document, not a throwaway export, so it stays durable, collaborative, and governed like the rest of your Lucid content. You can also commit it to git.What you can do with it:Open documents in IDE: Browse and open your Lucid docs from a built-in picker, right in the editor. Edit diagrams in a panel next to your code: Move shapes, add connections, update labels. Convert Mermaid to editable shapes: Paste Mermaid from Claude Code, Cursor, Codex, or anywhere else and get editable Lucid shapes. Save to Codebase: The extension exports a PNG and writes a reference file with the doc ID into the folder you pick. Commit it with your next change, in GitHub, Bitbucket, or wherever you work. Give your AI agents real architecture context: Agents can find the diagram in your repo, pull it via MCP, or read the committed PNG directly with no MCP setup required.Getting started takes about two minutes:Search "Lucid for VS Code" in the VS Code Marketplace and install. Sign in to your Lucid account (you'll need to sign in once inside VS Code even if you're already signed in on the web, since VS Code runs in a cookieless environment). Hit Cmd/Ctrl+Shift+P, type "Lucid," and open an existing diagram or create a new one. Edit inline, then “Save to Codebase” and commit the files.The extension is free and works with a free Lucid account.Worth knowing before you jump in: This is a focused subset of Lucid built for speed inside the IDE, not the full web app. Lucid AI, sharing, template libraries, and PDF/PowerPoint export aren't in the extension. Simply hit "Open in browser" to get the full Lucid experience any time. Install the extension hereWe look forward to your feedback and hearing about how you use Lucid!Taylor Inspiration Wed, 26 Aug 2026 23:31:15 +0200 https://community.lucid.co/inspiration-5/how-to-master-process-capture-and-the-process-agent-13917 Last month, we announced that Process Capture is available to all Enterprise customers with AI enabled on their accounts.If you have ever spent hours interviewing stakeholders just to map out a single standard operating procedure, you know how painful process documentation can be.But with Process Capture and the Process Agent, that time is cut down from days to seconds. Here’s how to use them together to build robust process diagrams.1. Record with clarity: When you start a recording to capture a process, treat it as a live walkthrough.Speak your logic out loud: Turn on your microphone and explain why you are clicking where you are. Highlight decision points: Explicitly call out when a step has multiple outcomes. This narration helps the AI identify where to place decision diamonds.2. Collaborate with the Process Agent: Once your recording is uploaded, the real magic happens. Instead of just spitting out a generic flowchart, the Process Agent acts as an active consultant. It will ask you follow-up questions to fill in any gaps, focusing on:Scope and boundaries: Where does the process officially start and end? Approvals and handoffs: Who owns each transition between steps? Risks and compliance: Are there specific internal rules or compliance steps that need to be visually highlighted?Answering these brief prompts ensures your final diagram accurately reflects your actual business logic, rather than just a superficial draft.3. Polish and refine: Once the Process Agent generates your diagram, it lands on your Lucid canvas alongside the key screenshots from your recording. From here, you can:Keep the context: Keep your screenshots linked to individual shapes so new hires or stakeholders can click on a step and immediately see what the UI looks like. Format with data: Use conditional formatting to automatically highlight high-risk steps or bottlenecks in red.What will you map with Process Capture and the Process Agent? Share with us in the thread! Inspiration Wed, 26 Aug 2026 20:31:39 +0200 https://community.lucid.co/product-questions-3/one-specific-shape-disappeared-on-all-my-diagrams-13800 HelloSome of my custom shapes have disappeared, and been replaced with the image attached: The shape which disappeared is missing from all my diagrams using it.I could replace these shapes with the same one re-uploaded, however it would take a lot of time for me and my team to do that as we are using this shape on hundreds of our diagrams. Is there a way to restore it ?Thank you,Jean-Baptiste Product questions Wed, 26 Aug 2026 12:31:51 +0200 https://community.lucid.co/admin-questions-2/problem-logging-into-enterprise-account-13911 HiOne of my account users was using her work email for an individual account and then requested that she have an Enterprise Account.  She needs to use the same email but it won't let her do that (it asks her to upgrade and pick a plan).  She was sent an invite to her new Enterprise Licence and it shows up in notifications but she can't action it.  She sat with our service desk staff the other day on it. This is what has happened;I set up a free Lucid account to have a look with my work email I realised oh, this is good, I should really be on the Enterprise plan I requested a licence I got given a licence When I then click to accept on the licence, I still remain on the free version of the plan and my only option to upgrade is to pay myself (see below) This is the case whether I log in with my work email or my private email.  I have changed my Lucid password several times on each email address but still no success logging into the Enterprise Account.  (This is similar to the Aaron 101 problem of some years ago.)   Admin questions Wed, 26 Aug 2026 09:19:44 +0200 https://community.lucid.co/product-questions-3/fix-layer-hotspots-links-in-lucidchart-13897 Hello everyone,I'm trying to determine whether anyone else has experienced a change in Lucidchart's layer and hotspot behavior over the last few weeks.I have a fairly sophisticated single-page diagram that relies heavily on layers and layer actions. The document contains:A base layer A dedicated layer containing hotspot objects used for layer actions Multiple additional layers that are shown and hidden through those actionsThis design has been in production and working reliably for more than six months.Previous BehaviorHistorically:My hotspot shapes were transparent (no fill and no line). I could simply hover over the hotspot area and click to trigger a layer action. The hotspot layer was positioned near the bottom of the layer stack (typically second from the bottom). Layer actions continued to work regardless of how many visible layers existed above the hotspot layer.This allowed me to seamlessly toggle layers on and off while navigating the diagram.Current BehaviorOver the last few weeks, the behavior appears to have changed.I am now seeing the following:On my MacBook, I have to hold Option + Shift before the hotspots become visible and clickable. They appear as green squares and look terrible. Transparent hotspots no longer respond as they previously did. Layer actions only appear to work consistently when the hotspot layer is placed at the very top of the layer hierarchy. If another visible layer is positioned above the hotspot layer, that layer intercepts the click and prevents the hotspot from firing. This creates a usability problem because a layer action may turn on a layer that subsequently blocks access to the hotspot needed to turn that layer off again.Additional TestingTo rule out document-specific issues, I created a brand-new Lucidchart document with only a few layers and test hotspots.I observed the exact same behavior.Because the problem can be reproduced in a new document, it does not appear to be corruption or a configuration issue specific to my original file.I have tested and verified the behavior is the same across Safari and Firefox browsers, including private browser windows.QuestionsHas Lucidchart recently changed how hotspots or layer actions are handled? Has click priority or layer hit-testing behavior changed? Are transparent hotspot objects still considered a supported design pattern? Is there a setting that restores the previous interaction model? Has anyone else experienced this behavior on Mac? Has anyone found a workaround that allows hotspots to remain clickable even when other layers are visible above them?At this point, the behavior feels very much like a regression or a recent change in how layer interactions are processed. I'm interested in hearing whether others can reproduce this and whether Lucid has provided any guidance or fixes.Thanks in advance for any insight. Product questions Wed, 26 Aug 2026 04:41:52 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/learning-mind-maps-future-me-project-for-financial-literacy-13910 This is Angie from Wenatchee Valley College.  My latest challenge was learning how to create a mind map activity for my students.  I chose to use my “Future Me” project from the financial literacy unit of my Math In Society class.  Students expand on 4 pillars of their future with this mind map:  Lifestyle, Housing, Career, and Finances.  In addition to the mind map, students are given some resources on the Lucidspark board to use as they’re mapping out their futures including space to add their own sources.  They’re also encouraged to include screenshots of their career outlook, housing, and lifestyle priorities.  Below is the template I created, along with a video tutorial stepping you through how to work with the mind map and even create your own from scratch.  The tutorial also includes instructions for assigning it to students in Canvas.Happy mind mapping!AngieA sample, partially completed mind mapResources for you:The Future Me Mind Map template to use and customize Video tutorial showing how to work with and create this mind map, plus instructions on how to make this an assignment in Canvas. Lucid for Education Higher Ed Wed, 26 Aug 2026 01:22:17 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/class-discussion-is-ai-the-end-of-critical-thinking-13909 This is Angie with Wenatchee Valley College with task #3 on my quest to learn and integrate Lucid into my courses.  This time I tackled a class discussion.  The topic I chose is AI and Critical Thinking.  The Lucid discussion includes a video of a Ted Talk on the subject and an Agree/Disagree slider for students to place their post its and respond to the statement.  Lots of variations to this simple and easy-to-use discussion template.I’m also including my video instructions on how to create the discussion activity yourself and, for those of you using Canvas, integrate it into a Canvas discussion activity.  So grateful we can learn and share together!Angie Lucidspark Class DiscussionResources for you:The discussion template for you to use as is or customize (see below for how to turn on authors if you want names to appear on the post-its) My video tutorial from Angie Teaches Canvas on YouTubeTo Turn Authors On:Click the Facilitator Tools Icon Choose Controls Toggle “Showing Authors” to onDoing this will enable student names to appear on their sticky notes.Showing Authors Lucid for Education Higher Ed Wed, 26 Aug 2026 00:58:22 +0200 https://community.lucid.co/community-news-and-announcements-9/welcome-to-the-new-cloud-accelerator-experience-13908 We're introducing a new experience for the cloud accelerator! We've made some pretty significant changes with our UI in an effort to unify our products and give you the smoothest workflow possible for cloud diagramming.Starting today, all new documents with cloud data attached will open in Lucidchart by default. Existing documents you've already created will open in the last UI you used by default.To make sure you have the smoothest transition possible, here's a rundown of where you can find all the Cloud Accelerator features in the Lucidchart interface:From any Lucidchart document without cloud data attached, open the cloud panel by clicking on the cloud icon in the left side toolbar of your Lucid document. From here you can manage the data connected to your document and access quick start workflows for the Cloud Accelerator. You'll see a short list of suggested cloud datasets you can add to the canvas. You can also click Manage data below to open the data hub. Click here to learn how to import AWS, Azure, or Google Cloud data. When cloud data has been attached to a document, you'll see the shapes included in your datasets in the resource explorer. If you click Manage data on a document that has data attached already, you can add filters to individual data sets, toggle the auto-sync as well as compare the current data against the previous version. Learn more about version compare here.You can also create a cloud frame, which allows you to auto-generate diagrams based on the cloud data you've imported. These diagrams follow strict layout rules, allowing you to visually discover and understand your existing infrastructure (more on Cloud frames below!). Finally, in the top right of the Cloud Panel, you can give us feedback (please!) by clicking on the overlapping speech bubbles. We want this UI to be as easy and intuitive as possible for you to use, if you're finding anything difficult, let us know! Also in the left toolbar, you can access Lucid AI and the Cloud Agent. Clicking the '+' icon in the chat window in Lucid AI allows you to query the Cloud Agent, which can use your connected data set to generate insights and create diagrams for you. Learn more about the Cloud Agent here.Note - Cloud Agent is currently in beta and limited to AWS data only Cloud Frames allow you to auto-diagram the imported data using views which are a collection of layout rules and filters that organize your data on the canvas. Views can be created and selected in the dropdown in the top of the right side data panel. You can choose a view template to startw from or build your own custom view. Read more about cloud frames hereNote - The entire cloud frame must be selected in order to see and select views, filters, conditional formatting, structure controls and more frame level tools. If you've clicked on a specific cloud shape you will only see that shape data in the right panel. Also in the right side data panel, you can toggle between Layout and Data tabs. The Layout tab allows customization of the view layout including Structure controls, adding and removing Lines, and Conditional Formatting rules. The Data tab allows you to add and manage filters as well as toggle resource visibility and see related resources. Filters leverage your imported data to intelligently remove shapes from the canvas so you can eliminate noise and focus on the specific part of your infrastructure you're interested in. Shapes from your data set can also be dragged onto the canvas without the use of a cloud frame. Simply click and drag the shape from the Resource explorer section of the Cloud panel and drop the resource onto the canvas. These shapes will exist wherever you place them and you have full control over layout. These shapes will exist wherever you place them and you have full control over layout. The right side panel will still show all the configuration data associated with that shape, but you will not be able to apply rules such as conditional formatting, filters, and so on. If you want to generate Terraform code from AWS shapes on the canvas, click on the Terraform icon in the left side toolbar. Learn more about generating Terraform code from Lucidchart diagrams here.Note - Terraform code generation is currently in beta and limited to AWS shapes only  Community news and announcements Wed, 26 Aug 2026 00:18:33 +0200 https://community.lucid.co/product-questions-3/bug-in-text-shape-formula-reference-to-parent-object-13840 I’m attempting to create a very simple, but reusable indicator object, constructed inside a container and rendering a couple of important data values in a certain way that might be applicable to multiple chart diagrams (that is, it needs to be reusable, copy/paste from document 1 to document 2, potentially with more than one instance in each document).I have a container and have added a custom data property to it, Complexity. This is one of several which will be displayed in the container content shapes in various ways: So in the example above, I expect to be able to render “3” somehow. For the test case, I’m just wanting to display the value in a Text shape as the content or maybe with some static text wrapped around it. As you can see above, not working. When entering the formula, here’s what I see:Formula editor is able to edit the formula without issue and even previews the correct value. However, accepting the formula fails as shown. I’ve tried numerous variants of the formula above,{{=CONTAINEDBY{1].”Complexity”}}{{=CONTAINEDBY�1].Complexity}}{{=CONTAINEDBYy1].@Complexity}}{{=CONTAINEDBY.Complexity}}{{=CONTAINEDBY.Complexity}}etc. Many variants evaluate correctly in the formula editor but none generate the expected output. I’ve attempted the same with ANCESTORS, but that seems the wrong choice for me since I have a known container and I don’t want to limit the potential use-cases for this general object.Note that there is no data linking here; just references to custom data of closely related objects. Product questions Tue, 25 Aug 2026 23:48:36 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/reflection-activity-and-template-13907 I’m Angie, math professor at Wenatchee Valley College.  Continuing with my quest to learn Lucid and incorporate it into my courses, I created this reflection assignment for students to reflect on how they’re doing with factoring polynomials, but this could be used for all sorts of topics.  The activity also includes space for them to share their study tips for learning the topic, using sticky notes.I posted this as an individual, graded assignment in Canvas, so students each get their own copy of the assignment.  I share the steps for creating your own Lucid board and using it as an assignment in Canvas in the video below.Reflection ActivityResources for you:Video tutorial on Angie Teaches Canvas Reflection Activity Template to use and customizeThanks to all in the community for being so willing to share!Angie Lucid for Education Higher Ed Tue, 25 Aug 2026 22:07:57 +0200 https://community.lucid.co/lucid-admin-group-36/updating-your-lucid-scim-connection-and-transitioning-to-lucid-teams-13903 Heads up for our account admins: we're currently updating SCIM connections to transition legacy groups over to Lucid Teams, and some accounts will need to take action before September 8.If your account requires action, an Account Owner or Admin must complete a short survey in your Admin Panel and complete the self-serve SCIM migration steps before September 8. To confirm if this applies to your organization, log into your Lucid Admin Panel—if you see a banner at the top, action is needed; if you see a "You are all set" confirmation or no banner, another admin on your team has already taken care of it.If you do need to complete the transition, be sure to review your Identity Provider (IdP) group structures prior to migrating to avoid any access disruptions. This migration updates how IdP groups sync into standalone Lucid teams, including how nested groups are handled and how duplicate teams can be cleaned up post-migration. For a complete step-by-step walkthrough, IdP configuration rules, and detailed breakdown of how your groups will migrate, check out the full guide here.If you have any questions, concerns, or need help reviewing your setup before the September 8 deadline, please drop a comment below or reach out to our team directly—we’re here to help ensure a smooth rollout! Lucid Admin Group Tue, 25 Aug 2026 17:32:38 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/systems-and-design-thinking-lucid-template-social-change-design-toolkit-13900 Hi all! My name is Cassie Bingham and I am the Director of the Center for Social Impact at Utah Valley University. In this capacity I train and supervise student Impact Fellows and Associates in systems thinking and design thinking experiential learning projects. I also teach adjunct for the social work masters program and the business school. In all of these roles, I use a template I created using Lucid to help guide students through systems thinking, analysis, and mapping as well as user-centered design research, synthesis, and prototyping. The template is called Social Change Design Toolkit (there’s also one that utilizes multiple breakout boards for each individual activity in the template called Social Change Design Toolkit (Advanced). You can access here: https://lucid.app/lucidspark/0b6dc364-0e86-48db-b4e2-d3f9909cc9c4/editNew?page=0_0&invitationId=inv_93dbe3ab-18df-4e64-a68f-83c60c008c54#Because systems thinking requires data visualization to help understand the dynamics of nonlinear complexity, Lucid’s functionality and tools make it great for helping students create systems maps such as timelines, change-over-time graphs, stakeholder maps, power matrices, feedback loop maps, and more. Additionally, many parts of the design thinking cycle are visual and interactive, including ideation and prototyping, so Lucid tools and activities are great for that. For my students, their projects often include diving in and understanding a community issue or social problem using systems thinking, then focusing on a particular gap and coming up with a data-informed solution or intervention using design thinking. My template includes sequential activities for macro-level primary and secondary research, systems mapping and analysis, then user research, and user experience (UX) design based on ideation, prototyping, testing, and implementation.Some of my students utilize the entire template over the course of a semester or academic year, while others only use some parts of it that are relevant to their current project or class. For example, some of my student Impact Fellows do impact strategy and consulting projects for local nonprofit organizations. In the fall semester, they overview existing data and documentation, then do literature reviews and qualitative data collection to fill in gaps before creating systems maps and theory of change flow charts for the community partner they are working with. They use the first two rows of the template for these activities.During spring semester, they shift to designing, and use the rest of the rows of the template.Alternatively, my social work masters students learn systems thinking during the first year of their graduate program, and only use the first two rows of the template for their course. During their second year of the program, they take a program design and evaluation course, which is when they use the rest of the rows. Regardless, students, faculty, staff, and community partners can use the template à la carte as needed, depending on the task they are completing. Here’s a screenshare video of me scrolling through the template and its many tools/activities for systems and design thinking: https://youtu.be/A-vBqXCUzPIFor additional tips and insight into how this template can be used, don’t hesitate to reach out to me at cassie.bingham@uvu.edu.    Lucid for Education Higher Ed Tue, 25 Aug 2026 14:55:22 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/a-good-place-to-start-low-stakes-back-to-school-class-discussion-13898 My name is Angie Redmon, math faculty at Wenatchee Valley College.  I have been learning how to use Lucid and sharing what I’m learning with my viewers at Angie Teaches Canvas on YouTube.  I got started with this Back To School Highlights board as a class sharing activity.  I’m using the board as a low-stakes activity to get students (and myself) comfortable with Lucid with a simple drag, drop, and share using the sticky note banks provided.  Since I’m using Canvas, I added the board to a page (ungraded to keep things simple).  Resources, including the template link and video instructions are below.  Happy back to school season!Angie Low Stakes Class DiscussionResources for you:Here is my Back To School Template And my Summer Is Coming Template (same board, different topic) Video instructions to create your own and post to CanvasNote:  If you want student names to appear on the sticky notes, you’ll want to toggle “Showing Authors” on, shown below.  Lucid for Education Higher Ed Tue, 25 Aug 2026 14:52:13 +0200 https://community.lucid.co/ideas/individual-users-disable-ai-13510 Hi,  I noticed recently that you have enabled AI. I find the feature extremely annoying both in that it keeps popping up automagically but also in the canvas it is present and distracting and there you can’t remove it. Also I do not really wish to train an AI (whatever the kind it is)I am paying for a personal account that does not give me an option to disable AI, as you have for team users.  Would it be possible to implement such an option for normal users? Tue, 25 Aug 2026 13:24:43 +0200 https://community.lucid.co/product-questions-3/can-t-add-a-new-page-in-lucidchart-13820 I have the icon that shows the pages, but there is no + icon to add a new page.   Product questions Tue, 25 Aug 2026 11:42:37 +0200 https://community.lucid.co/product-questions-3/lucidspark-board-won-t-load-images-13790 I’m trying to put together a storyboard in lucidspark, which I’ve done no problem before with lots of images. For this one, I’ve been able to load a few images, but now can’t upload anymore. Have tried every different file type. Replace image function just hangs and does nothing til I refresh page and there’s no change. I drag and drop, and they just disappear, I use the uploader in the media tab, and it does nothing. I’m not short of storage - tons of space is available. I’ll need to start this project over in a new app tomorrow unless this gets sorted out. Any ideas?I’m a Mac user, I’ve cleared my browser cache, flushed the history on lucid, tried a different browser.  Product questions Tue, 25 Aug 2026 09:34:19 +0200 https://community.lucid.co/product-questions-3/page-size-changes-on-pdf-export-in-lucidchart-13698 I have a LucidChart document that has about 32 pages. Each page contains a state chart for a process. Some state charts are small and fit easily on an 8,5x11 inch letter sheet, but some are huge and must be in a customized page that is large enough to contain the whole chart.But after I assign page sizes for all the pages through the “Document Properties” menu and export a PDF file of the pages, I noticed that the page size is not remembered, so every time I want to export a PDF file I have to go through the entire process of assigning page sizes to all 32 pages.Is there some setting that tells LucidChart to recall the page sizes and orientations that were used the last time I exported the diagram?  Product questions Tue, 25 Aug 2026 09:17:03 +0200 https://community.lucid.co/product-questions-3/alt-code-for-not-alt-8800-is-not-working-13781 Subject: Not-equal Alt code not working in Lucid text fieldsIssue: Typing Alt+8800 does not insert the ≠ symbol in Lucid text fields.Expected result: The shortcut should enter ≠ as it does in other apps.Actual result: A different character appears instead, or the shortcut does not convert.Notes:The shortcut works in other applications. I’m using a standard Windows Alt-code workflow. This seems specific to Lucid’s input handling.If you want, I can also turn this into a shorter support message or a more formal bug report. Product questions Tue, 25 Aug 2026 09:07:59 +0200 https://community.lucid.co/product-questions-3/disable-lucid-ai-as-an-individual-user-13478 Hi, how can I remove AI usage on my account as a personal user?  Product questions Tue, 25 Aug 2026 03:15:18 +0200 https://community.lucid.co/ideas/allow-teachers-to-disable-ai-for-their-students-13902 I was shocked to open Lucid today while prepping my fall classes and realize that there is no way for me to disable AI on the LucidSpark documents I assign classes. From my troubleshooting it looks like my school would need an enterprise account to be able to disable AI. My school doesn’t have an enterprise account, so I’m at the mercy of what I can do with my educators account. Please fix this oversight ASAP! I don’t think I can continue to assign work on Lucid because students will just use AI to answer my prompts.  Tue, 25 Aug 2026 03:04:25 +0200 https://community.lucid.co/lucid-for-education-k-12-16/day-2-of-me-bags-activity-13901 Turning “Me Bags” Into a Connection-Making ActivityWhat if a simple “Me Bag” activity could become more than a show-and-tell?I created this Lucid activity to help students move from sharing personal interests to finding meaningful connections with their classmates.The idea is simple: students start with objects or images that represent themselves, then work together to identify themes and connections.Here’s how it works:1. Start with “Our Class”Students contribute items that represent something about themselves—an object, image, interest, hobby, family connection, cultural tradition, or anything else that tells part of their story.2. Organize into themesAs students look at everyone's contributions, they begin grouping items into larger themes. Maybe several students share an interest in creativity, family, culture, sports, books, or music.3. Make connectionsStudents draw connections between items and explain why they belong together. The goal isn't simply to find things that are identical—it's to uncover relationships that might not be obvious at first.4. Find the unexpectedOnce students have made their connections, ask:What is one connection you didn't expect?This is where the activity gets interesting. Students may discover something surprising they have in common with a classmate—or find a connection between two ideas they never would have put together.Why I like this activity“Me Bags” can be a great community-building activity at the beginning of the school year, but it can also go beyond introductions.Students are practicing categorization, critical thinking, communication, and making connections between ideas while learning more about the people in their classroom.And because the thinking is visible, the class can literally see how individual experiences come together to create a community.How could you use connection-making in your classroom?Here’s the template: https://lucid.app/lucidchart/de4d4e0b-3c90-4331-a986-9a1b20c4812c/edit?invitationId=inv_c373a421-bb2d-40c4-b420-f2d918619962Here’s the video explaining the template: https://lucid.app/lucidchart/de4d4e0b-3c90-4331-a986-9a1b20c4812c/edit?view_items=GjpnuY.7GzjN&page=0_0&invitationId=inv_c373a421-bb2d-40c4-b420-f2d918619962  Lucid for Education K-12 Tue, 25 Aug 2026 02:14:08 +0200 https://community.lucid.co/lucid-for-education-k-12-16/bag-activity-13770 Optimizing Learner Connections: Using a Structured Sharing Exercise to Establish Classroom Belonging Building a safe, inclusive culture where students feel mutually respected is a vital prerequisite to academic engagement. A highly effective strategy for the beginning of a term is a structured artifact sharing exercise. This low-stakes routine reduces first-week anxieties by anchoring abstract personal traits in concrete objects, allowing students to systematically build peer-to-peer relationships.Before diving into course syllabi or academic content at the beginning of the school year, establishing a strong relational foundation is essential for cultivating a high-achieving, respectful learning space. When students feel validated and recognized by their instructor and peers, classroom friction decreases and active engagement increases.A highly adaptable, student-centered strategy to achieve this early in the term is this ready-to-use lesson idea formatted for an educational discussion group. The sharing portion is similar to a morning meeting setup.How to Structure the Routine:The Setup: On a digital whiteboard on their own account, or on a square assigned to each student, have students draw a paper lunchbag image. Instruct them to draw or write three to five personal artifacts that they would put inside this bag that represent their unique interests, hobbies, talents, or cultural backgrounds. Teacher Modeling: To reduce vulnerability and set an open tone, the educator models the process first by presenting their own items and sharing the personal narratives behind them. The Configuration: Arrange the learning environment into a U-shaped seating alignment to maximize physical proximity and ensure face-to-face line of sight. Structured Sharing: Grant each individual a dedicated, timed window (e.g., 90 seconds to 2 minutes) to present their items to the group. Active Listening Routines: Establish clear safety boundaries to protect participants from judgment. Peers practice focused active listening behaviors (maintaining eye contact, remaining quiet) and are invited to ask up to two constructive, supportive questions per presenter. Synthesis and Reflection: On a collaborative Lucidspark space, ask the class to map out commonalities across students. Collect a quick, two-question written reflection as an exit ticket to gauge how the activity impacted their sense of belonging.Benefits:Concrete Communication: Grounding self-expression in physical, concrete objects significantly alleviates public speaking anxiety, making it highly appropriate for various developmental stages. Disrupts Anonymity: Swiftly learning personal details and names early in the term removes defensive anonymity that frequently triggers behavioral disengagement. Establishes Equity: Giving every student an identical structure and an uninterrupted platform ensures that all voices are verbally and equitably integrated into the classroom community. Lucid for Education K-12 Mon, 24 Aug 2026 23:39:56 +0200 https://community.lucid.co/admin-questions-2/license-for-collaborating-with-external-users-11019 HI,We want to collaborate with external users in LucidSuite; basically with our customers.When we share a link with Edit access (not Edit and Share), does the person we’re sharing with need a Lucid License from us, of their own, or not at all?Is it any different based on the level of access we share with?Thanks very much!  Admin questions Mon, 24 Aug 2026 18:55:34 +0200 https://community.lucid.co/product-questions-3/bring-back-the-new-page-button-13890 I notice in a recent update the new page button has been removed when creating a blank document - it still persists in older docs that have previously had new pages created. The only way to add a new page is through the insert→ new page menu at the top which is cumbersome. Unclear if this is a bug or intended - either way it is very annoying. Can you confirm if this is intentional?  Product questions Mon, 24 Aug 2026 17:47:29 +0200 https://community.lucid.co/lucid-admin-group-36/limited-access-user-edited-document-13896 I dont have license or access to edit a lucid chart document but just for a second, The field was editable and I mistakenly edited the field and unable to restore the changes as it says now Limited Access. Thats a bug that I just wanted to report. Lucid Admin Group Mon, 24 Aug 2026 16:11:19 +0200 https://community.lucid.co/product-questions-3/text-disappeared-and-cannot-add-new-text-13871 I have a lucid chart that had a full detail lineage of my data pipeline with hundreds of objects.  I used a custom image and labeled everything in the document with text - hundreds of text boxes.  After last weekend all of the text had disappeared in the visual on 3 tabs in my Lucid Chart - it only impacts these 3 tabs.    I have created a new chart and can add text, i am able to add text in one of the tabs that is not experiencing the issue.  I have done research online and have tried different browsers, tried incognito mode, confirmed the issue appears to others as well who I've shared the document with. I exported the most important impacted tab to a new lucid chart and the issue persisted in the new workbook.   If I export as PDF the text is missing, however if i export as CSV-Shape of Data, I can find my text labels embedded in the CSV - so i know they still exist. My chart has a single layer, its not a “Send to front, send to back” issue. I have disabled the “WEB GL” renderingI reviewed version history and the text is not visible in prior versions in version history.If i double click to add new text, the cursor simply instantly appears and vanishesIf i drag the text box object into the chart it simply disappearsI was the owner and creator - does not seem to be a permissions issueThis only impacts 3 of 6 tabs in my document I have many many hours of work into this document and do not want to have to recreate it from scratch, can you help me fix this?  Product questions Mon, 24 Aug 2026 14:10:19 +0200 https://community.lucid.co/product-questions-3/bug-shape-text-disappears-in-specific-shapes-13880 Text disappears from certain diagram shapes. There is a warning message saying ‘Auto-resize failed. There is more text in the shape than can fit on the page….”I cannot select the text, I cannot edit it. And this is something recent.  I haven’t changed text neither diagram recently.Text is just not visible.    Product questions Mon, 24 Aug 2026 14:05:48 +0200 https://community.lucid.co/product-questions-3/import-pdf-thumbnails-9915 This function has always been a bit erratic (often takes an excessively long time to extract). It has however usually worked eventually. Recent attempts have only extracted the first page of the pdf as a thumbnail. This is quite problematic for me as using pdf on the board is a large part of what I want to do. Any advice? It seems like a glitch that needs fixing. Product questions Mon, 24 Aug 2026 13:43:08 +0200 https://community.lucid.co/ideas/embed-pdf-files-as-pop-up-windows-with-high-resolution-thumbnail-previews-9432 Dear Team,I truly appreciate your software's capabilities. However, I noticed a potential area for improvement: the ability to embed PDF files as pop-up windows with  high resolution thumbnail previews. This feature would enhance user experience by allowing PDFs to be opened with a simple click. Additionally, enabling embedded hyperlinks to function directly from the preview window, especially in single-page PDFs, would be immensely beneficial.Thank you for considering this enhancement.Best regards,Dimitri Flieger Mon, 24 Aug 2026 12:52:12 +0200 https://community.lucid.co/product-questions-3/missing-theme-apply-buttons-13825 Following what appears to have been a UI update in Lucid Chart it seems that is no longer possible to quickly apply the theme variants to shapes in the editor from the colour picker menus.Has this feature been removed or just moved to somewhere obscure?   Product questions Mon, 24 Aug 2026 11:27:47 +0200 https://community.lucid.co/admin-questions-2/missing-text-in-lucid-document-13827 Written text in boxes are gone. Even in revision history text doesn’t exist. Image 1: Prt screen from pdf-filed generated by exporting. Created 27th of july)Image 2: Prt Screen from Lucid where text are missing. Have tried opening in Lucidspark, arranged boxes in case text was behind, put on and off WebGL and tested changing fonts for text on document. Nothing gives the missing text back. Admin questions Mon, 24 Aug 2026 11:21:28 +0200 https://community.lucid.co/product-questions-3/how-can-i-enable-mfa-and-sso-in-lucid-6172 Is that an option that I’m not seeing? Trying to increase security.  Product questions Mon, 24 Aug 2026 09:43:53 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/designing-reusable-worksheets-for-students-13892 One way I’ve been using Lucid is to create reusable worksheets that give students a structured, visual starting point for an assignment.I’ve given talks and workshops on Universal Design for Learning (UDL), and one idea I keep coming back to is the importance of providing learners with multiple pathways to success. For this assignment, I wanted students to have a choice: they could start from scratch, or they could use a visual template I created to help organize their thinking.In the video below, I walk through how I created the worksheet, turned it into a reusable template, shared it with students as part of the assignment, and how Lucid is supporting the learning experience in the course. In this example, I created the worksheet in Lucidchart, saved it as a template, and provided it to students as an optional resource. Students can make their own copy and use it to complete the assignment, or they can choose another approach that works better for them.What my chart looks likeWhat I like about this approach is that the template:gives students a structured starting point without prescribing exactly how they must complete the work can be designed specifically around the learning objectives of the assignment students can modify and adjust the components and make it their own can be reused and adapted across courses, sections, or future assignments gives students another visual way to organize and communicate their thinkingIf you’d like to explore or adapt the template, feel free to make it your own:AI Tool Comparison & Risk Assessment WorksheetThis particular activity asks students to explain key concepts, compare AI tools, and assess potential value and risk. But the same template-based approach could work for case studies, comparisons, planning activities, research, reflection exercises, and many other types of assignments.I’d be curious to hear how others are using templates to give students more structure, flexibility, or choice in their learning. Sean NuferSenior Director of Teaching and Learning  |  The Community Solution Education SystemSenior Adjunct Professor  |  The Chicago School of Professional Psychology Lucid for Education Higher Ed Sat, 22 Aug 2026 00:07:48 +0200 https://community.lucid.co/product-questions-3/shape-library-missing-images-13883 Shape library is fully functional, but the images are missingI can drag and drop into my document just fine, but the preview images are gone. Product questions Fri, 21 Aug 2026 21:09:37 +0200 https://community.lucid.co/ideas/disable-lucid-ai-panel-from-opening-automatically-13405 I see a bug - everytime I open a scheme I see opened window of Lucid AI. I need to disable that. I don't want to use it! Fri, 21 Aug 2026 21:02:53 +0200 https://community.lucid.co/product-questions-3/lost-access-to-my-documents-13884 Until about a month ago, I had access to my documents and boards without any issues. Today, I tried accessing one of them using a URL from my Edge browser history, but I received the following error:"Sorry, you don't have permission to access this board."Could you please help me understand whether my access was removed, the board permissions were changed, or if there is another issue preventing access? Product questions Fri, 21 Aug 2026 20:58:36 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/access-paths-feature-in-lucid-presentation-13894 When I click on the “Organizers” icon on the left hand side and select “Paths,” the Presentations tab opens instead of the Paths option. I have used Paths very successfully in the past and cannot figure out why it keeps opening the Presentations window instead of the Paths option. I cannot find any documentation explaining this bug in the Training Labs, Help Center, or Community forums. Please let me know how else I can access the Paths function! Lucid for Education Higher Ed Fri, 21 Aug 2026 18:59:37 +0200 https://community.lucid.co/lucid-admin-group-36/new-ai-control-in-admin-panel-process-capture-13802 Hey fellow Lucid Admins! On Monday, July 27, we officially launched Process Capture to all Enterprise customers with AI enabled. Admins received an email detailing the release, its capabilities, and how to manage account settings.What is Process Capture?Process Capture is a screen recording tool built directly into Lucid AI designed to accelerate process documentation for onboarding, optimization, and AI transformation. How it works: Users record their browser or desktop screen (with optional mic narration) while performing a workflow. Privacy & Control: Lucid takes periodic screenshots and allows users to manually redact or remove sensitive images before processing. The Output: The material is sent to our Process Agent inside Lucid AI, generating an editable diagram alongside the associated screenshots in seconds. Admin Controls & SettingsWe want to ensure your organization has full control over how AI features are deployed across your instance. To make this easier, we have launched new AI controls in the Admin Panel: For Enterprise Shield Accounts: You can manage or toggle off Process Capture using the Advanced Lucid AI controls in your Admin Panel. For Accounts Without Enterprise Shield: If you need access to these advanced AI toggles, you can start a free 90-day trial of Enterprise Shield directly within your admin panel. As always, let us know here or at success@lucid.co if you have any questions at all, we are happy to help! Lucid Admin Group Fri, 21 Aug 2026 15:40:48 +0200 https://community.lucid.co/product-questions-3/issues-with-lucid-ai-and-vertical-flowchart-13711 I am attempting to use the LucidChart AI functionality to create a vertical flowchart however every time I re-prompt it, the format is left to right. When I ask the AI to create a prompt for that functionality and then use the prompt it created, it reverts back to left to right formatting.  Is there a recommended prompt to use that guarantees the AI is following the instructions? Product questions Fri, 21 Aug 2026 09:20:34 +0200 https://community.lucid.co/admin-questions-2/lucid-scim-update-questions-13895 We have three groups in AD that are syncing with Okta:okta-app-lucid (assigns app access, not a push group)okta-app-lucidsuite-licensed (push group, 303 users)okta-app-lucidsuite-viewers (push group, 400 users)We just migrated to a new app and set up SCIM using this documentation:https://help.lucid.co/hc/en-us/articles/30352722469268-SCIM-guide-Migrate-Okta-integration-to-Lucid-organizational-groups-experienceAfter doing so, we noticed the push groups that are now in Organizational Groups in Lucid do not match the number of users in the push groups that are in Okta.Is there something going on that we missed? Screenshots provided, please help!  Admin questions Fri, 21 Aug 2026 08:59:50 +0200 https://community.lucid.co/product-questions-3/lucid-documents-not-saving-13881 Hello! I am trying to finish work on LucidChart, however, I am getting the “We couldn’t save your changes. Check your connect or try troubleshooting the issue” error. I have tried the troubleshooting steps, cleared cache and cookies, restarted my system, tried incognito window, attempted to make a copy (copy opens a blank screen that never loads) still nothing. Can you please help? I preface that I am working on a work computer and have restrictions that limit my troubleshooting capabilities outside of the basic steps. Thank you for any help you can provide!  Product questions Fri, 21 Aug 2026 01:29:10 +0200 https://community.lucid.co/product-questions-3/bpmn-activity-shape-type-transaction-lost-all-text-13877 I have multiple lucid charts were I have been using for years with the BPMN Activity shape with type = TransactionThe shape with Activity = Transaction no longer displays any text?  As of last friday all my shapes of this type are now blank.  Any idea what’s going on?   Product questions Thu, 20 Aug 2026 20:16:20 +0200 https://community.lucid.co/product-questions-3/black-icon-turns-grey-in-a-new-lucid-page-10591 I’m using icons I found on Iconfinder through Lucidchart. All of the icons are black and white. I’m creating 4 pages with the same icons being used. I’m also copying a table from one page to the next. However, when I added the icons to the second page, it turned to gray.This one is how the icon should look.And then this happens on the second page.Does anyone know a fix? I didn’t copy and paste. I dragged the icons to the canvas.  Product questions Thu, 20 Aug 2026 19:16:41 +0200 https://community.lucid.co/inspiration-5/join-us-for-our-upcoming-webinar-building-diagrams-with-mermaid-13886 Manually creating architecture diagrams takes time away from what engineers actually want to be doing: building.If you are looking to instantly transform raw Mermaid code into comprehensive, professional visuals that keep both technical and non-technical stakeholders aligned, this upcoming webinar is for you.Join me, along with Cal Martin (Customer Trainer) and Taylor Lykins (Sr. Product Manager), for a live demo, complete with workflow tips and best practices for transforming your Mermaid code in Lucid. Code to canvas: Building collaborative diagrams with MermaidAugust 27, 2026 at 1 p.m. ET / 11 a.m. MT Register here Inspiration Thu, 20 Aug 2026 17:30:03 +0200 https://community.lucid.co/community-news-and-announcements-9/first-lucid-suite-vpat-13891 We have an exciting update to share regarding accessibility at Lucid!Our team has just released our first Lucid Suite VPAT, which is now live and available to view at https://lucid.co/accessibility.While Lucidchart and Lucidspark will continue to have their own dedicated VPATs, this new report focuses specifically on our core platform infrastructure. We know a seamless experience starts the moment you log in, so this evaluation covers foundational areas across the product, including: Account & Access Controls: Authentication, user settings, team management, and the admin panel. Navigation & Workspace: The home page (documents, folders, and team folders) alongside the template gallery. Ecosystem: Marketplace integrations.Ensuring our tools are inclusive and intuitive for every user remains a top priority for us. A huge thank you to our community, your ongoing feedback, insights, and conversations directly shape these improvements and help us build a better Lucid.Have questions? Check out our updated FAQ Document for additional details, and please keep your input coming in our product feedback space! Community news and announcements Thu, 20 Aug 2026 17:26:46 +0200 https://community.lucid.co/admin-questions-2/confluence-integration-is-broken-again-13841 Starting from yesterday, we got error when adding a Lucidchart diagram to Confluence pages or editing the existing ones:Sorry! Something went wrong, please try again.(Flow ID: 45c7d31654613505, Time: 8/12/2026, 9:40:52 AM) Please note that this is the second time when Confluence integration did not work during this summer. My previous request called “Simple Viewer in Confluence is broken” was about inability to use the simple view mode. It was resolved only after 1 month (for some reason, the topic is removed now).The issue this time is even more serious because we can’t embed Lucidchart diagrams to Confluence pages at all! Admin questions Thu, 20 Aug 2026 15:49:13 +0200 https://community.lucid.co/admin-questions-2/company-sharing-missing-in-slack-integration-13783 We used to be able to share LucidChart’s with our whole organisation, but now only get a list of slack channels without the organisation option available. Does anyone know why this is and how to resolve it? I have attached screenshots of what we used to see and what we now see.This was before (with the slack integration on)  This is what we currently see. Admin questions Thu, 20 Aug 2026 15:08:31 +0200 https://community.lucid.co/product-questions-3/how-to-connect-mcp-server-in-copilot-studio-13889 Hello, Despite all efforts, I can not connect to the MCP server in Copilot Studio. This is my error message:OAuth2 authorization flow failed for service 'Oauth 2 Generic Provider'. OAuth 2 sign in 'OAuth2LoginStrategyCore' failed to exchange code for access token. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error": "invalid_client", "error_description": "Invalid client credentials"} Client ID and secret sent in Basic authorization header.. Response status code=BadRequest. Response body: {"error": "invalid_request", "error_description": "client_id is required"} This is happennign despite the MCP showing as available when I check in Lucid Settings for my account. Anyone has successfully connected their agents to Lucid?  Product questions Thu, 20 Aug 2026 12:43:16 +0200 https://community.lucid.co/product-questions-3/stronger-technical-diagramming-is-here-13888 We’re happy to announce major updates to our technical diagramming capabilities in Lucid! Whether you're mapping intricate architectural flows, managing complex line settings, or drawing physical spaces, keeping every detail intact just got much easier.  Here’s what’s new Advanced line styling, custom lines & connection points: We have added custom line patterns, new jump styles, precise text placement, and expanded support for legacy line endpoints. You can now also define precise connection points on any shape. Shape Sets : Experience significantly stronger import fidelity for multi-layered files and structured shape groupings. Drawing scale: The ability to set specific page and object scales (e.g., 1 inch = 10 feet). Why we built this?Migrating and building complex technical diagrams shouldn't mean compromising on precision or rebuilding work from scratch.Precision for technical flows: Map intricate network architectures, electrical schematics, or system flows with exact detail. Lines stay locked to their intended targets, preserving visual clarity even during complex reorganizations. Seamless imports: Bring over multi-layered files and immediately manage visibility or toggle data views without recreating layered diagrams. Real-world proportions: Map out floor plans, facilities, and physical engineering diagrams accurately right inside your workspace. Get started! Check out the following Help Center articles:Use Shape Sets to Manage Visibility in Lucidchart Add and style lines in Lucidchart Create floor plans to scale in Lucidchart Product questions Thu, 20 Aug 2026 11:41:14 +0200 https://community.lucid.co/product-questions-3/fix-missing-stencil-icons-in-lucidchart-13887  My stencils icons used to appear as expected and today they suddently no longer appear in the list. The stencil is showing and if I click on the blank icon It displays the object in the canvas .I tried using a incognito mode, using  different browsers ( Chrome and Firefox) even on a different computer and all show the same.see image below.  Appreciate assistance from anyone that experiance this kind of issue and knows how to fix it.   Product questions Thu, 20 Aug 2026 10:30:22 +0200 https://community.lucid.co/admin-questions-2/login-loop-using-sso-13869 Hello, I am a new starter at my company and was granted Lucid access but cannot get it to work. The initial email came through asking me to verify my email. When I click on the button it takes me to the below page and resends the same Verify email - then just repeats over and over again.I’m using my personal Lucid account to log this issue as I cannot login using the work one obviously. Admin questions Thu, 20 Aug 2026 00:46:03 +0200 https://community.lucid.co/product-questions-3/lucid-pwa-opens-documents-in-new-browser-window-instead-of-app-13832 I’ve come back to Lucid to start documents for a new program and seen a massive shift in behavior of the Progressive Web App.When I launch the app, it takes me to my home. All good. When I try to open a document, it bounces me to a standard browser tab. Not good. I updated chrome to the latest, Version 151.0.7922.109 (Official Build) (64-bit), on Win 11. Then uninstalled the PWA, closed chrome, restarted the computer, and re-installed the PWA after logging in (Home), to get the same new-browser tab behavior. Digging in, it looks like the scope of the PWA as reported by chrome (chrome://apps/ → App Settings → Supported Links) is limited to “lucid.app/documents/*”. However, lucidchart documents open in “lucid.app/lucidchart/*” and “lucid.app/lucidspark/*”.It looks like lucid needs to update the manifest for the PWA or is there something I’ve managed to overlook?Thanks, Product questions Wed, 19 Aug 2026 19:08:19 +0200 https://community.lucid.co/product-questions-3/can-i-open-documents-in-a-new-tab-10009 When viewing My Documents, if I opened a document it used to open in a new tab. Great! I usually have multiple documents open at once.Now, it opens in the same browser tab, so I have to open a new tab, go to Lucid, choose another document, and repeat.It’s not possible to right click and open in a new tab, as this functionality is disabled in the web app.I can’t see an open in the settings which controls this.Is there a way to get this functionality back? Product questions Wed, 19 Aug 2026 19:06:56 +0200 https://community.lucid.co/product-questions-3/lucidchart-auto-adding-unwanted-connector-13816 After the most recent update, I’ve started experiencing a problem where LucidChart automatically adds a connector on my drawing every time I either open the drawing or switch to the shapes menu.  If I then delete the added connector, it immediately creates a new one under my cursor.  I can’t get rid of them.  They just keep compounding.  How do I stop this behavior?  Product questions Wed, 19 Aug 2026 09:20:25 +0200 https://community.lucid.co/product-questions-3/making-org-chart-updates-more-efficient-13778 Hi Community, I oversee the org charts for our organization and I’m finding that updating them every quarter is a lot of work and time. I see that I can import Excel files into Lucid and I’ve tested it and it works. My challenge is that every time I upload revised data, I have to reformat all the pages to get the org chart looking how I want it. Is there a way to automate it? Specifically, I’d like to upload my revised Excel spreadsheet and have it pull the info and put it into my template. I’ve tried creating a Master sheet and applying the formatting to all, but that doesn’t seem to work. I’ve also created a template to try to open my data with the saved template, but that also doesn’t work. Thanks!  Product questions Wed, 19 Aug 2026 01:00:54 +0200 https://community.lucid.co/lucid-admin-group-36/find-a-lucid-partner-for-setup-admin-13868 Looking for Lucid Support provider to help us do some basic setup, permissions, configuration, etc so we can operate as one entity instead of poorly organized teams. As we only have 25 users there is no direct support form Lucid (other than AI Slop sales or “Account manager” meetings masquerading as support) I am looking for a support channel partner. On the support channels partner page there is an application to become a support partner but no list of partners to contact. At this point I need to dedicate a FTE to learning and then setting this up, find a support partner, or find a new solution. I’d rather get a support partner who can help.  Lucid Admin Group Tue, 18 Aug 2026 18:08:20 +0200 https://community.lucid.co/admin-questions-2/conditional-formatting-rule-ordering-13856 Hello! You used to be able to drag conditional format rules by the left-hand side dots to reorder. When you hover on the dots, it still shows as an option. When you actually try to drag, it becomes the “apply” command instead of reordering.Is this a bug? Is there another way to fix other than unapplying and reapplying all my rules in the right order?Thanks! Admin questions Tue, 18 Aug 2026 16:27:00 +0200 https://community.lucid.co/product-questions-3/can-t-change-imported-svg-color-in-lucid-13468 I have spent at least three hours trying to import SVGs with different characteristics in order to get the color overlay to work.  This is a make or break issue for me and if you can’t get it fixed I’m going to have to look elsewhere.  I’ve never had such a prolonged issue with so many different SVGs as I am having right now.  Every single SVG that I have imported will not allow me to fill with a different color except for one and then that one stopped working.  Then, once I made an SVG with the actual color built into it, it just randomly changed the color when I resized the SVG inside of LucidChart.  This is truly testing my patience with time that I don’t have to dedicate this problem.   Product questions Mon, 17 Aug 2026 21:53:27 +0200 https://community.lucid.co/ideas/allow-direct-vector-editing-fill-color-vertices-for-imported-svg-files-12592 Hi!I use Font Awesome icons in my diagrams. I import thier svgs as shapes and has always been able to chage the color of them. Now suddenly they seems to become “ordinary” images and not treated as shapes, therefor I cant change the fill color anymore.I click on “More shapes” and then “Import shapes”, import the .svg and have the checkbox “Rasterize SVG imports” checked (tried unchecked as well). Old imported SVGs from the same icon-library works very well.I tried this on several computers and I also tried in incognito mode, all with the same bad result. Can you please help me out here? Thanks in advance!Michael Mon, 17 Aug 2026 21:47:47 +0200 https://community.lucid.co/developer-community-6/missing-connectedto-in-exported-json-13876 I am extracting my chart which has shapes with custom data fields and while I was doing this I have listed the connections between shapes. The issue I’m having is that even though the chart shows a visually connected the JSON has NULLs in the ConnectedTo fields.   { "id": "dDPlxxxF0BoT", "endpoint1": { "style": "None", "connectedTo": "7bxxxO~cExxTq" }, "endpoint2": { "style": "Arrow", "connectedTo": null }, "textAreas": s], "customData": a { "key": "Logic", "value": "" }I’ve tried many times to connect the shapes but I cannot get the connectedTo to reflect the connections. Developer Community Mon, 17 Aug 2026 18:11:05 +0200 https://community.lucid.co/admin-questions-2/best-practices-for-using-scim-for-admin-management-and-scim-for-content-access-13507 Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s setting (via Admin SCIM) and is auto-joined to their Lucid team hub (via Content SCIM). Upon termination, removing them from the IdP revokes the license and wipes document access simultaneously, closing security gaps. 2. Clean Governance Feature Admin SCIM (The "Who") Content SCIM (The "What") Focus Licensing Document & Folder Permissions Grouping Organizational Groups (e.g., "Engineering") Teams (e.g., "Product Launch 2026") Potential Benefits Accurate cost center tracking Automated license allocation Automated hierarchy mapping Instant collaboration Zero-cost team updates Seamless template sharing  Best Practices Should I manage users in Lucid or my IdP? To keep both applications aligned, use your IdP as the single source of truth and avoid manual user or group management directly within Lucid Software. Use Admin SCIM for organizational groups, and license management workflows. Use Content SCIM for team membership and document sharing workflows. Automate group membership through your IdP to prevent configuration drift and avoid manual user or group management within Lucid Software.    Who should be granted a license? We strongly encourage all users that are part of a Team to be granted a license to maximize their ability to use the Team’s content.   Do I need both applications? Not always. Your configuration depends on your organization's goals. Use SCIM for admin management if you want: Organizational group management which supports: Automated license assignment and removal Automatically assigning users into groups with different security settings Add SCIM for content access if you want: Lucid Teams management which supports: Team-based document sharing workflows Automatic removal of team document access from former employees  Keep in MindIf you want to delete or deactivate a user that is synced with both apps, you must delete and deactivate them from both apps. Avoid syncing the same user with conflicting or different attributes between the two apps. If a user is synced only by Content SCIM, they will be in the Default Organizational Group. If a user is synced only by Admin SCIM, then they will not be a member of any Lucid Teams.  Entra ID limitation: Nested IdP groups for Entra ID are flattened upon import to Lucid teams, but Lucid org groups can be nested. Entra will create the corresponding org groups and teams in Lucid, but their memberships will be blank unless the child groups are explicitly assigned to the Lucid app in Entra.  Admin questions Mon, 17 Aug 2026 17:17:03 +0200 https://community.lucid.co/product-questions-3/connect-two-boxes-by-dragging-blue-dots-13817 I feel like I must be doing something wrong. When I drag a line between two boxes, the arrow is backwards. Do people not normally drag “FROM TO” so the arrow would go →? My arrows when I drag “FROM TO” default to ← which seems so backwards. I have to constantly flip the arrows. Maybe it’s just me? My brain can’t think that I should drag “TO FROM” Product questions Mon, 17 Aug 2026 16:13:10 +0200 https://community.lucid.co/lucid-for-education-k-12-16/fall-into-knowledge-join-our-autumn-webinar-series-13873 As the season changes, it’s the perfect time to sharpen your skills and connect with fellow community members. We’re excited to launch our Fall 2026 Webinar Series, designed to bring you actionable insights, live Q&As, and expert perspectives all season long.  Register Here  Lucid for Education K-12 Fri, 14 Aug 2026 17:17:39 +0200 https://community.lucid.co/lucid-for-education-higher-ed-30/fall-into-learning-join-our-upcoming-webinar-series-13872 As the season changes, it’s the perfect time to sharpen your skills and connect with fellow community members. We’re excited to launch our Fall 2026 Webinar Series, designed to bring you actionable insights, live Q&As, and expert perspectives all season long.  Register Here  Lucid for Education Higher Ed Fri, 14 Aug 2026 17:13:46 +0200 https://community.lucid.co/admin-questions-2/text-boxes-disappearing-in-lucidchart-13836 I am experiencing a recurring issue with older Lucidchart documents where standalone text boxes are automatically disappearing.When I open an older document, an existing standalone text box used as the document header disappears completely. The object itself is removed, not just the visible text. If I make a copy/duplicate of the affected document, the same thing happens when the copied document is opened.I am also unable to add a new standalone Text Block to any of these affected documents. When I drag a Text Block onto the canvas, I can see the “Type something” box while dragging, but as soon as I release the mouse, the entire text object immediately disappears.I have completed the following troubleshooting:New Lucidchart documents work normally and allow standalone Text Blocks. The issue occurs across multiple older documents. Duplicating an affected document does not resolve the problem. The documents are in Draft status and are not locked. “Unlock All” is not available. The issue persists in Chrome Incognito mode. I cleared and monitored both the Console and Network tabs in Chrome Developer Tools while reproducing the issue. No new console errors or failed network requests occur when the Text Block disappears. Other objects work normally. For example, I can add a rectangle, move it, and it remains on the canvas. I can also type text inside the rectangle, and that text remains. The problem appears to be specifically related to standalone text objects in older documents.Has anyone experienced this before? I have submitted a support ticket but have not heard back yet. The most concerning part is that simply opening an affected older document causes an existing standalone header text box to disappear. We are using Lucid to create new EMS guidelines at work and I am concerned about continuing to open/edit these documents and continue losing content, but yet still need to get this project finished.  Admin questions Fri, 14 Aug 2026 16:54:49 +0200 https://community.lucid.co/product-questions-3/how-to-pan-across-the-canvas-in-lucidchart-13870 Panning should be easier, like visio or pdf panning. I would like to click and drag on the page to pan with my mouse/hand. The horizontal and vertical scroll bars mean navigation around the page is painfully slow.  Product questions Fri, 14 Aug 2026 15:48:36 +0200 https://community.lucid.co/product-questions-3/can-t-edit-text-on-shapes-after-csv-export-in-lucidspark-13824 What I did:I exported the text from 11 text blocks to .CSV using “Export selection” » CSV Shape of data What happened:The file exportedBut then, when I went back to Lucidspark, the greater shape behind the shapes, and everything else not selected that was in text boxes is now flat, uneditable. Stickies remain movable though. Expectations:I expect the shapes to remain editible/movable… what happened? How do I fix this?  Product questions Thu, 13 Aug 2026 22:30:24 +0200 https://community.lucid.co/product-questions-3/lost-document-after-getting-removed-from-account-13838 Hello,I was removed from my company’s account after being on a long PTO. I requested access again and was added back, but I now can’t see the documents I previously authored in my documents.I have links to a couple of them and I am able to open them, but there are few more that I don’t have a link for and need to find them.Is there a way to find documents that were authored by me before losing access. It would be great if they can be added back to My Documents. Thanks! Product questions Thu, 13 Aug 2026 22:20:10 +0200 https://community.lucid.co/community-news-and-announcements-9/introducing-the-lucid-plugin-for-cursor-13867 We are excited to announce an update to the Lucid MCP (model context protocol) server - the Lucid plugin for Cursor!   You can now connect your coding LLM to Lucid to ideate, diagram, and manage technical architecture directly from your editor. That means your technical and engineering teams can create documentation in Lucid and provide context to their projects, without ever leaving the Cursor AI code editor. Here’s a quick summary of what’s new and why it matters!  What will Cursor and Lucid’s MCP server help me accomplish? Search: Locate documents with keywords and natural language prompts, instantly extracting action items and document summaries. Create diagrams: Generate diagrams, process maps, and user flows directly from text prompts within the chat.  Edit content: Dynamically edit and modify shapes and content. Share: Manage collaborator permissions, share links, and export documents.  Note: The Lucid Cursor plugin has the same capabilities as the Lucid MCP server. These are just a few highlights! For a full list check out this article. What are some practical examples of this connection in action? Create architecture diagrams for undocumented codebases. Find and summarize existing Lucid system architecture documents related to a service.  Convert Lucid architectural diagrams to code.   Why did we build this feature?At Lucid, we want to meet technical teams exactly where they work! For you, that means visual diagramming solutions are readily available for your most complex engineering use cases. Documentation gets updated quicker than ever before without your workflow being disrupted. You spend less time switching between tools, and more time building. How can I get started? Check out this help center article to learn more about connecting your Lucid account to Cursor using the MCP server. Navigate to this marketplace listing to connect today!  Need help or have questions about your use case?We’re happy to help! Comment below or create a new topic in the community. Community news and announcements Thu, 13 Aug 2026 20:28:48 +0200 https://community.lucid.co/product-questions-3/custom-view-import-and-export-in-lucidscale-legacy-documentation-13866 Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Custom view import and export in LucidscaleThis feature allows you to export any view and its associated settings from any of your Lucidscale documents. You can then import those views into any of your Lucidscale documents. Each view file exported from Lucidscale documents contains all rules and settings, such as: filters, conditional formatting rules, layout settings, and resource/line visibility settings.Export a custom viewYou can export all views in a Lucidscale document at once as a zip file containing JSON files, or export an individual view as a JSON file. Export all viewsOpen a Lucidscale document for which you would like to export the custom view. Click the three dot icon on the far right of the Views menu.    Select Export all view configurations.This will export all views as a zip file. You will have to unzip into several view JSON files before importing into another Lucidscale document.Export a specific viewOpen a Lucidscale document for which you would like to export a specific view. Select the dropdown arrow for the specific view you want to export from the Views menu.   Click Export configuration.Import a custom viewTo import a custom view to your Lucidscale document that you have previously exported, follow these steps:Open a Lucidscale document for which you would like to import a custom view. Click the three dot icon on the far right of the Views menu.    Select Import view configurations.   Select the JSON file(s) with the custom view(s) you wish to import into your document.FAQWill global rules affect custom views?No. In order to avoid global rules from affecting existing views, global rules will be transformed into view-specific rules when a view is imported.  Product questions Thu, 13 Aug 2026 00:06:49 +0200 https://community.lucid.co/product-questions-3/use-conditional-formatting-with-resource-metadata-in-lucidscale-legacy-experience-13865 Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Use conditional formatting with resource metadata in LucidscaleUsing conditional formatting in a Lucidscale document to highlight and organize specified resources with stylistic elements and icons based on the underlying resource metadata. Note: The features described in this article are accompanied with screenshots and examples of an AWS architecture diagram, but are accessible to all provider generated documents (AWS, Azure, Google Cloud).Watch: Filters and conditional formatting Create rules using conditional formattingCreate a new ruleTo create the first rule, open the conditional formatting menu by clicking on the wand icon at the top of the workspace and then click Create Rule.After you create the first rule, you can add additional rules by clicking + Create a new formatting rule at the top of the Conditional Formatting menu.Name a ruleWhen you create a rule, it is helpful to start by giving the rule a name so that you remember what the rule refers to. For example, if you create a rule to identify which RDS DB Instances rendered in a document do not have encrypted data, then you might call the rule “RDS: StorageEncrypted”. You can double-click the title at the top to edit the rule name at any time.1. For – Select the resource type to apply the rule toYou can apply conditional formatting rules to specific resource types in a document or apply rules to all non-container resource types. Selecting a resource (e.g. “RDS DB Instances”) listed in the drop-down menu under For applies the rule to all resources of that class rendered in the document.2. If – Create conditionsTo create an “If” condition, start by choosing between two categories of metadata: Resource Data or Tags. Each category renders a list of different metadata fields that were imported with resources. Whichever metadata field you choose to select under the “If'' drop-down menu after selecting a category is the field you want Lucidscale to check the condition on.Render resource dataAfter choosing which resource to apply the rule to in step 1, select Resource Data and click the drop-down menu under “If” to render a list of all the metadata fields imported with that resource. These fields are also shown in the "Configuration" tab of the Data panel to the right of the workspace when  rendered resource is selected.Render tagsAfter choosing a resource to apply a rule to in step 1, select Tags and click the drop-down menu under “If” to render a list of Tags that you defined for that resource through your cloud provider. These values are also shown as both a Tag array in the "Configuration" tab of the Data panel to the right of the workspace and are also listed in the “Curated Data” tab under “Tags”. Note: The values that exist within the set of “Tag” values are defined in your cloud provider’s console.Once you have selected a metadata field, you can choose a condition from a list of 14 options:Then you can specify the value you want the rule to look for. Continuing with our example, if you create a rule to identify which RDS DB Instances rendered in a document do not have encrypted data, then you would have selected “RDS DB Instances” as the resource for the rule and “StorageEncrypted” as the metadata field which the rule references.You could then choose a condition such as “Does not contain” then populate “true” as the value. This highlights all RDS DB Instances in a document which do not have the value “true” in their “StorageEncrypted” metadata field.3. Then – Select formattingIn the “Then” section, you can select from three formatting options: Apply shape styleIf you select shape style as the formatting, you can choose from the following options: shape fill color, border color, border style, and border width. The styling options you specify are applied to all resources that meet the rule’s condition(s).Add iconsIf you select icons as the formatting option, you can choose the “Type” of icon (icons from Lucidscale’s library, a custom icon upload, or a text badge), adjust the style, add hover text (optional), and specify where the icon appears on the resource with the “Position” selection.In this example, we have chosen to use Lucidscale’s icon library, selected an "X" icon, and have opted to render it in the upper right-hand corner of the resource if it meets the conditions of the rule.Use dynamic shapesIf you select dynamic shapes, you can choose the shape style, the color that fills the shape, the color of the background of the shape, and then specify the parameters for the value of the shape.For example, to show a progress bar that shows percent completion on a task from 0 to 100 percent, you could choose a custom number as the value source, and type in 0 and 100 as the minimum and maximum values (see the example below).You could also use shape data or formulas to specify the minimum and maximum values (although this is less common for most use cases).Finally, in the “Value” section, select the value that you want the shape to reflect. For example, if the value field contained the number 70, the progress bars will all show 70 percent completion. Instead of choosing “Custom number” as the value source, it is generally more helpful to use shape data or a formula to specify this number so that it is unique to each shape.You can also add hover text that appears when anyone hovers their cursor over an icon. Access advanced rule optionsToggling the “Advanced Rule Options” switch at the bottom of the conditional formatting editor renders additional customization options for a rule: “Formula”, “Or/And” conditions, “Apply to all views”, and “Else/Else If” conditions.Apply a formulaUse Lucid's formula syntax to write your own conditional check. If you select the “Formula” option for an “If” condition, a field will appear where you can type in the formula.Learn more: For more detailed documentation on using formulas in conditional formatting rules, please review the following resource: Lucid Formulas.Apply to all viewsEnabling “Apply to all views” under “3.Then” applies the conditional formatting rule to all views you’ve previously created and any new views you create. Add an “Or” or “And” conditionSelect + Add condition. Adding an “Or” condition allows you to specify a second condition that, if true, triggers the same formatting as an “If” condition. “And” and “Or” conditions have the same fields and the same layout as “If” conditions when “Advanced Rule Options” is enabled.An “And” condition allows you to specify that BOTH the “If” and the “And” conditions must be met before the formatting is applied. Add an “Else” or an “Else If” conditionAdd an “Else” or an “Else If” condition if you want to apply formatting to the shapes in a selection that do NOT meet the conditions that you specified above. You can set “Else” and “Else If” conditions the same way that you set the “If” conditions.Save a ruleClick Save at the bottom of the rule editor to save a rule. Once you save a rule, it is automatically applied to all rendered shapes of the resource class you selected in 1.For.Manage conditional formatting rulesOnce a rule has been created and saved, it is listed in the Conditional Formatting menu. This list appears whenever you click on the wand icon and are not editing a specific rule. From the list of rules, you can rename, edit, duplicate, or delete rules by clicking on the three-dot menu in the upper-right of a rule and selecting from the options. You can also un-apply the rule by unchecking the box next to the rule name.By default, rules you create are only be applied to the view that you created them in. Rules can also be set as “Global” rules that are applied to all existing views and new views that you create. Example formulas for conditional formatting rulesAWSExample 1: Public IP address in a private subnetIf you have an upcoming cloud audit, you may want to highlight EC2 instances that have a Public Ip Address in a Private Subnet.  After selecting EC2 Instances in 1.For, you can use the following formula in 2.If to identify these resources: AND(not(container.MapPublicIpOnLaunch), @PublicIpAddress) You can also display custom hover text in 3.Then that renders the exact IP Address of a highlighted resource you’re hovering over: IP Address {{=@PublicIpAddress}} is public, in a private subnet   Example 2: Stopped EC2 instancesYou may want to highlight “stopped” EC2 instances in your account.  After selecting “EC2 Instances” in 1.For, you can use the following formula in 2.If to identify EC2 instances that aren’t running: (@'State'.'Name' = 'stopped') Example 3: Default VPCAfter selecting VPCs in 1.For, you can use the following formula in 2.If to identify the default VPC:AND(@IsDefault, contains(@'$Name', 'VPC'))AzureExample: Encrypted storage accountYou may want to highlight all encrypted storage accounts in your subscription. After selecting “Storage Accounts” in 1.For, you can use the following formula in 2.If to identify encrypted storage accounts in the subscription: =@"encryption".services.blob.enabledGoogle Cloud (formerly GCP)Example: Owner BigQuery datasetYou may want to identify the owner of a BigQuery Dataset.  After selecting “BigQuery Datasets” in 1.For, you can use the following formula in 2.If to identify BigQuery Datasets which have a value in the “userByEmail” metadata field which is associated with the owner:=ISNOTEMPTY(this.access.userByEmail)    You can then display custom hover text in 3.Then that renders the value populated in the “userByEmail” metadata field, which is typically the owner’s email address: =this.access.userByEmail  Product questions Wed, 12 Aug 2026 23:56:20 +0200